Ram 3500 Complaints

372 consumer complaints on file.

#11636173January 15, 2025
TIRES
Firestone trans force Ht. 275/70R18 These tires came from factory on my Dodge Ram. The truck is around two years old and only with 13,500 miles on it. All four tires are failing and cracking on the side walls. I know earlier models of the same exact tire was recalled for the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632310December 25, 2024
ENGINE
Hydraulic roller lifter failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629425December 7, 2024
SERVICE BRAKES
Intermittent abs and traction control alarm. Very random and can come on without notice. Similar issue to the recall issued in September for the 1500 ram.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629272December 6, 2024
ELECTRICAL SYSTEM
high beam lights turn on when left turn signal is activated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627738November 27, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2024 Ram 3500. The contact stated that upon entering the vehicle, the contact became aware that the side view mirror extender feature was not functioning as needed, compromising the visibility from the sideview. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the mirror extender switch had an electrical fault. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 73.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627002November 23, 2024
SERVICE BRAKES
Started getting an alarm for abs and traction control alarm with 15000 miles, it would come and go every few thousand miles. Truck now has 44000 miles and the alarm has appeared twice in the past 4000 miles. This almost caused an accident as it disables the abs at any given time. The dealer says it is the Hydraulic Control Unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625823November 18, 2024
SERVICE BRAKES
ABS LIGHT IS ON I HAVE A PROBLEM WHIT THE ABS MODULE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624859November 12, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On 9 September, while driving, I got an emergency dashboard notice that stated Throttle System Malfunction contact dealer. It went out and then another immediately flashed that stated Exhaust System Malfunction contact dealer. The vehicle lost power within seconds after the second notice. I coasted to a stop on the side of the road. Once stopped, smoke quickly started coming out of the engine compartment and then flames. I contacted 911, an engine arrived but the truck was fully engaged and completely burnt.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11623124November 1, 2024
UNKNOWN OR OTHER
The UCONNECT digital center display occasionally goes completely dark or shuts off. Sometimes displays an error message like "uconnect box requires service". This display is essential for managing everything from air conditioning to music and navigation. When the windshield fogs up and you need to adjust airflow while driving for visibility, this malfunction can be distracting and pose a safety hazard. Additionally, the rear backup camera fails to function when the screen is blank, which is particularly concerning in this long-bed truck when reversing in parking lots. This issue has been presented to the dealer, and the vehicle has been dropped off for service. Initially, the problems were minor, such as difficulties with CarPlay connectivity and the screen rebooting, but I could not replicate the issue. However, it has since escalated, occurring with every trip, and the dealer is now able to observe the problem firsthand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621770October 24, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Despite having taken my 2023 Ram 3500 HD truck to the Ram dealer 3 times for the same recall, the issue still persists. The recall in question is B2A/NHTSA 23V-799 related to a malfunctioning SCCM that results in high beams activating with left turn signal activation. Also, left turn signal activates with high beam pass activation. Per Ram's protocol, they performed a software reboot upon the first attempt. The problem quickly returned. I returned to the same service department who did not perform any service on the vehicle despite the ongoing problem for more than one week. I took the truck back as it was my main mode of transportation. Because this safety issue has not resolved, I attempted to take it back to a different Ram service center who wanted to perform some incredibly involved electronic disconnection of all systems. I told them this was unacceptable because this was a known recall item that is still active. I have tried calling Ram Cares Customer service, but they have been entirely unhelpful. I am not filing this safety issue because Ram refuses to provide the needed replacement of the SCCM unit, which was the correct fix for this recall because they insist that the recall has been serviced appropriately. I have a recent video that shows the problem still happening, but they have not cared to look at it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621660October 24, 2024
SUSPENSION
What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle was manufactured from the factory with defective frame/left upper coil spring mount causing the coil spring to move off it's locking perch making the coil spring unsecured to the vehicle frame. Yes, the vehicle available for inspection. How was your safety or the safety of others put at risk? The defective coil spring mount allows the unsecured coil spring to move during travel with the potential of becoming dislodged from the vehicle which would cause complete suspension failure and the potential of loss of control of vehicle. This is especially true when towing. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the issue has been confirmed by the dealership and area engineer of Ram/Stellantis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Yes, this have been inspected and confirmed by the dealership, area rep and area engineer of Ram/Stellantis. (See attached work orders) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - There were no warning lamps or messages, the very first symptom was just a squeaky spring type noise when driven off the lot after purchasing. That squeak intermittently continued until the squeak became a clunk and a metal on metal type noise and the vehicle didn't feel like it had equal suspension from left to right side of the vehicle. The dealership and area engineer for Ram/Stellantis stated the vehicle has a defective frame/coil mount, vehicle should not be driven on the highway, the vehicle should be repurchased by automaker and parted out/destroyed. This case has been going on for seven months, Ram/Stellantis has been stalling and unwilling thus far to repurchase the vehicle and take ownership of the defective manufactured vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620971October 21, 2024
UNKNOWN OR OTHER, SERVICE BRAKES
I was towing a 18000 lb fifth wheel rv about 45 mph when traffic made a panic stop in front of me. I couldn’t stop and had an accident. I later determined the brake controller on truck didn’t provide the 12 volts needed to get maximum braking from the fifth wheel brakes. I took it to the dealer and they confirmed that at slower speeds it doesn’t give maximum voltage. They contacted Ram engineer to find a fix but was informed that that it was operating as designed. This controller design was definitely the cause of this accident. I was only getting 8 volts for the trailer brakes. I contacted Cargo Brake ( manufacturer of trailer brake system) and they told me they have had many complaints from Ram owners about this problem. They recommended that I purchase an aftermarket controller which I did. It gives me maximum voltage for full braking from the fifth wheel at any speed. I should also state that my truck was new with only 2500 miles on it. I was not informed by the dealer or able to gain knowledge of this controller design anywhere in the Ram information provided in the owners manual. This is an extremely hazardous design not permitting maximum braking at slower speeds.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11619967October 15, 2024
ENGINE
The contact owned a 2024 RAM 3500. The contact stated that after starting the vehicle and idling on the driveway, it caught on fire in the engine compartment. The vehicle was engulfed in flames. The fire department arrived and extinguished the fire. The origin of the fire was unknown. The entire engine compartment was burnt and the vehicle was destroyed. The vehicle remained at the scene where it caught on fire. No injuries were sustained. A fire department report was filed. The manufacturer was notified of the failure. The failure mileage was approximately 2,600.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11618321October 6, 2024
POWER TRAIN
Transmission failed in heavy interstate traffic while towing 35 ft 15,000 lbs RV. My RAM 3500 only has 19,000 miles and is still under new vehicle warranty. The event: While travelling on Washington DC beltway in lane 3 of 4 without warning my transmission starting slipping. No abnormal noise, no dash lamps warning of an issue. As I pressed on accelerator my speed continued to decrease. I quickly signaled to right lane in an attempt to get off the road. I was slowing at a rate I was concerned I may be stopped on highway with vehicles traveling 55 mph approaching. I did make the shoulder in between an exit and entrance ramp with barely enough room for a tow truck to be in front. I had 3 ft on my left with 55mph traffic passing constantly. The vehicle was towed to a local RAM dealer as my wife and I waited on the highway with RV for second tow service. This all could have been avoided. Why was a TSB or recall already in place? RAM has many transmission failures on the 2022 Aisin transmission noted on RAM truck forums. I had read about it but considered myself lucky as I was almost 2 years driving truck without any problems. My safety, my wife and tow truck drivers safety were put at considerable risk due to Stellantis not alerting RAM dealers of a potential transmission failure. Research Noah Leotta Police Officer Montgomery County Maryland. The circumstances we experienced were exactly how he lost his life. I have not received work ticket from dealership, I will follow up with documentation when requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617584October 1, 2024
POWER TRAIN
The contact owns a 2021 Ram 3500. The contact stated while the vehicle was parked, the contact noticed fluid on the ground underneath the vehicle. The contact inspected the vehicle and cleaned the oil pan. The contact determined that the fluid was not coming from the oil pan. The contact inspected the transmission dip stick and determined that the leaking fluid was coming from the transmission fluid reservoir. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed of an unknown recall; however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617318September 30, 2024
SUSPENSION
The contact owns a 2022 Ram 3500. The contact stated that the vehicle experienced the death wobble while driving. There were no warning lights illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed. The vehicle was not repaired because the VIN was not under recall. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616861September 27, 2024
ENGINE
On my model year 2023 RAM 3500 equipped with the Cummins 6.7L High Output engine, the premature failure of the camshaft valve lifter has caused the engine camshaft to have abnormal wear due the valve lifter roller bearing seizing. This has also caused metallic debris to contaminate the engine oil causing further damage to other engine components. This potential safety hazard of this incident, potential catastrophic engine failure which may occur while driving and cause the vehicle to stop suddenly without driver input. According reports provided by multiple consumers and dealer service departments for this vehicle model, others have experienced the same failure. The vehicle has not been independently inspected. There were no warning lamps, the only recognizable symptom to the issue is an irregular ticking sound coming from the engine bay upon startup and at warm temperature idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614891September 16, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
While driving around 20 mph, suddenly heard a clunk, then several dashboard warning lights came on. Truck suddenly had no torque- would only move forward if the engine was revved at much more than normal amount. Nearly complete loss of ability to accelerate from a stop/low speeds. Took to an independent service center who ran the ODB codes, showing the now well-known issue of "transmission failure gears 1-4" Warning lamps include the lane sense and check engine lights, and a message on the dash that reads ACC not available, Automatic high beams not available. Prior to this, no problems with the truck at all. I am trying to arrange getting it towed to a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614795September 16, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613650September 9, 2024
POWER TRAIN
22 Ram 3500 Cummins diesel with Aisin transmission. Transmission output shaft seal leaking in between transmission and transfer case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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