Ram 3500 Complaints

372 consumer complaints on file.

#11587819May 9, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
This vehicle left me stranded due to Aisen transmission failure with only 2000 miles on the vehicle. Has been at dealer for 3 months awaiting rebuild due to faulty clip. Why is nothing being done? Why am I not getting a new transmission? or better yet forced buy back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587070May 5, 2024
ELECTRICAL SYSTEM
Truck wiring harness is rubbing against the front driver's side body mount, this is a known issue on these trucks, and causes the wiring harness to start rubbing, causing electrical failures, and may cause accidents. Others have stated this occurred to their truck before it reached 50,000 miles. I just checked my 7,000 mile, and found the wiring harness was rubbing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586654May 2, 2024
SEAT BELTS
Discovered that the passenger side seat belt warning chime does not operate when someone is sitting in the passenger side front seat. I contacted the manufacturer just now who told me no one will be in contact with me, they just take the information. I asked the value of their customer care and they responded I don’t know. A case number was assigned but again, I was informed no one will make contact. I would think this is a safety law violation especially since we live in California. I need help here please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586349May 1, 2024
POWER TRAIN
Transmission went out. Lost 1-4th gear. It was the K1 snap ring in the transmission. Lost power going up a mountain in a National Park exhaust brake either to slow vehicle. Check engine light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585891April 29, 2024
PARKING BRAKE
The contact owns a 2023 Ram 3500. The contact stated that while driving at unknown speeds, the parking brake engaged without driver input. The parking brake warning light was illuminated. The contact was unable to disengage the parking brake. The contact was aided by another driver. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585369April 26, 2024
ENGINE
Catastrophic lifter failure. Was able to safely deliver vehicle to dealership service department. If not handled properly, engine failure could occur while driving and hurt/kill someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584318April 21, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The dealer and manufacture have not been able to fix emissions issue. It has cause severe fuel saturation in oil and has cause severe motor damage. No one cares and they brush it off as no big deal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583560April 17, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
K1 Clutch Snap Ring failure in the AS69RC Aisin transmission. I loss all forward motion on [XXX] in Iowa City. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583406April 16, 2024
POWER TRAIN
My trucks transmission experienced a complete failure, it is currently at the dealership awaiting parts and repair The failure renders the truck without any forward power almost immediately with only reverse left functioning, we were fortunate that it broke down in a residential neighborhood and not the freeway. The truck was towed to the local dealership, they tore down the transmission and confirmed a K1 snap ring failure and that it would be covered under wtty. I got a malfunction indicator light a few days prior then a message on the dash "4 wheel drive system temporarily unavailable" about 10 miles before complete failure. CSN 71A appears to have been issued and sent to some truck owners to advise snap ring replacement as a preventative measure, however my truck was not included in the CSN campaign, not sure why
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582459April 11, 2024
POWER TRAIN
1, The Aisin AS68RC transmission failed. The dealership had to ship the defective complete back to Aisin . 2. On [XXX] with only 2,886K miles while on Interstate [XXX] in Boston Massachusetts . I just entered the highway and was getting into the middle lane getting up to high way speed. The Tachometer shot up in rpm’s and there was no more forward gear. I was doing about 50-60mph. I had to cost from the middle lane to the brake down lane with my 20’ trailer in tow in heavy traffic. Once in the brake down lane I was able to go in reverse but couldn’t go forward. Loud clunking when put into gear and trying to move forward. 3. The vehicle was towed to the dealership from [XXX] that night to Herb Chambers Millbury Ram and confirmed transmission failure. 4. Aisin sent a complete transmission assembly to the dealership for installation. So the dealership inspected it. 4. There were NO warning lights before transmission failure. I did notice the truck felt Rough over 40 mph before transmission failure since I picked it up brand new from the dealer. Absolutely NO warning light/ indicator prior to Transmission failure!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582284April 11, 2024
POWER TRAIN
I am very concerned that my trucks Aisin transmission may fail while towing heavy loads at highway speeds as this seems to be an issue with my model year and month it was built.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582271April 11, 2024
POWER TRAIN
Concerned that my truck may be affected by the Aisin K1 snap ring failure problem currently being investigated by NHTSA. I have no way of knowing whether or not my transmission is reliable long term, nor can I prove to a future buyer that it is safe and reliable. Not only does this issue affect my trust in using the truck, but it also has a significant negative impact on the resale value of the truck. Buyers are aware that 2022 Aisin trucks have issues and this makes the vehicle harder to sell.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582050April 10, 2024
UNKNOWN OR OTHER
Interior grab handle came off, very important in loading older and handicapped people, may cause them to fall out of vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581474April 6, 2024
POWER TRAIN
Driving south on [XXX] just south of Greenville, SC. With no warning the truck wouldn't go, upon quickly diagnosing I determined I had no transmission. Luckily was able to make it to the emergency lane and come to a safe stop. Also was pulling a fifth wheel camper at the time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581465April 6, 2024
UNKNOWN OR OTHER
Emissions system is performing DPF filter regeneration every 100-150 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581198April 4, 2024
POWER TRAIN
February 19,2024. Towing a bumper pull toy hauler approximately 10,000 pounds, just merged onto a two lane highway when the check engine light came on and truck jerked a couple times, I pulled to side of highway where there is not much of a shoulder. I placed it in park, sat a few seconds then into drive when I noticed no forward motion in drive. I turned truck off a few minutes, restarted, check engine light still on, no movement in drive mode. I did have reverse functioning. This was very dangerous situation, high speed two lane highway, small shoulder, many large RVs and 18 wheeler trucks flying by. 5 weeks truck is at dealer, they say it’s done, they attempt to bring it to me at the shop, then tell me check engine light on, throwing multiple codes. They still have truck, tell me they will find out issue asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581178April 4, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
Sudden loss of forward gears. Failure happened on highway at highway speeds. Had to carefully maneuver the truck off the road. Failure in both towing and unloaded operation. Truck will not shift in or out of drive (1-4) but reverse is still functional. Diagnostic trouble code P0731-00 and P0734 "Gear 1 and 4 Shift Incorrect Ratio". Both the dealer and RAM confirm this transmission failure. RAM has realeased a TSB which covers this failure but hasn’t released a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580929April 3, 2024
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated while driving 30 MPH and towing an RV, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted, after which the contact became aware that the vehicle was only able to shift into reverse. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580728April 2, 2024
POWER TRAIN
My vehicle was affected by the Customer Satisfaction Notice 71A: Aisin K1 Snap Ring Failure. I saw an article that an investigation was being opened into this issue. I can provide data from my experience if it is helpful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580589April 2, 2024
POWER TRAIN
On [XXX] I was driving my newly purchased 2022 Ram 3500 on [XXX] near Mead, CO when my check engine light illuminated and I immediately lost forward driving gears. I was able to coast safely to the side of the highway. I purchased this truck new on [XXX] from Perkins Motors in Colorado Springs. After stopping on the side of [XXX], I attempted to continue forward but had no power. I placed the truck in reverse and felt a sudden jerk. I then placed the truck in park and shut it off. The truck had 1,043 miles on the odometer when the transmission failed. I waited on the side of the highway for 15 hours to be towed 110 miles to the Ram dealership closest to my home. My truck spent 5 weeks at the dealership waiting on parts. Colorado Springs Ram service department informed me that the snap ring in the K1 clutch kit had failed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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