Ram 3500 Complaints

372 consumer complaints on file.

#11611360August 28, 2024
UNKNOWN OR OTHER
The security system was not installed nor does it work. Our truck had a window smashed and the truck was broken into. The alarm never went off, nor did the lights flash. There is an indication the security system was never installed at the time of manufacturing. Property was stolen out of the vehicle and the thief was successful at breaking into our truck. At the time of the purchase of the truck, the security system is listed in the bill of sale.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609700August 20, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
The engine stopped while driving with no warning and provided no opportunity to exit the travel lane of the road. No warning lights were illuminated on the dashboard and all gauges appeared normal leading up to the event. This event is extremely frustrating, but I am thankful that it didn't happen on the interstate as there is no telling what the outcome may have been......... Leading up to the event, I had been driving on the interstate around 70mph for about 180 miles since the last restart. I exited the interstate and made it about 3/4 miles on a secondary road and the engine died without warning and the truck came to a quick stop in the lane of travel. No abnormal sounds were observed, just a sudden unwelcome deacceleration that did not provide enough time to exit the lane of travel. It was like stepping on the brakes. I attempted to restart the truck and the starter would not crank the engine and briefly pulled enough voltage to kill all the electronics. I attempted starting it again with a jump box attached and met the same result. The computers freaking out from the low voltage during the starting attempts wouldn't allow me to put the truck in neutral to move it out of the lane of travel. A police officer called for the tow truck on rotation since I was stuck in a live travel lane. The truck was towed to the Dealer on 8/19/2024 after the service department had closed and still would not turn over when removed from the tow truck. There were no signs of any fluids leaking from the truck after the event........ The next day the Service Advisor called and advised there were only 3 codes stored related to low voltage. Truck is waiting for a tech to become available to further investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609383August 19, 2024
STRUCTURE:BODY:HOOD, LATCHES/LOCKS/LINKAGES
The contact owns a 2022 Ram 3500. The contact stated while driving 70 MPH, the hood was raising up and down. The vehicle was taken to the dealer; however, the contact was informed that it was a design flaw by the manufacturer. The contact was informed that there was no fix for the issue. The contact stated that the vehicle was not driven often; however, when the vehicle was driven it was normally a 600-mile trip. The contact was concerned that the hood would unlatch while driving. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607655August 9, 2024
POWER TRAIN
Well traveling up a hill the transmission locked up shut the truck down had to hold the brakes to keep for rolling Backwards got the truck in park was able to restart it put it back in gear The transmission started making A loud grinding noise slammed in to gear really hard when I put it back in to drive then it Was it like it went into neutral again? Then it slammed into gear again was able to get the truck off the road and it Kept making the loud grinding and locking up then going into Neutral again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607643August 9, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Truck was parked on 5% slope, and transmission shifted into park, and parking brake set. Transmission then made a popping noise, and shifted into reverse, and vehicle started moving backwards. Parking brake failed to hold vehicle. Applied brakes, and shifted into park again, and set parking brake, and it didn't reoccur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607616August 9, 2024
POWER TRAIN
My truck experienced a total transmission failure while at Highway Speed towing a 5th wheel camper on Interstate I95. This transmission failure is a known issue and has a TSB 21-002-23. A k1 clutch clip becomes dislodged and the transmission will not function. Being stranded and unable to move on a busy highway is unsafe and terrifying. Aisin Transmission and RAM are well aware of this failure however I was never notified about the potential failure nor has a recall been issued. The failure occurred instantly with no warning in a vehicle with 16,000 miles and less than 2 years old. My vehicle has been repaired and the failure was confirmed as the K1 clutch clip failure. There should be an immediate recall for this known failure to be repaired prior to being stranded on the side of the highway, 400 miles from home with my wife and kids. It's shameful RAM has ignored this problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606866August 6, 2024
POWER TRAIN
The transmission wont shift gears. We were stranded at a campsite. The problem has been confirmed by Santa Rosa Ram. Inspection by RAM directly is unknown. Loud clanking noises were heard many days before the final failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605128July 29, 2024
POWER TRAIN
While towing a camper 5 hours from home. Traveling approx 5-10 MPH in slow moving traffic the 2022 Ram 3500 HO with Aisin Transmission made a loud and sudden pop. It lost all forward power as if it went into neutral. Barely using momentum to limp the truck off the side of a busy highway during rush hour with my family on board.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601315July 11, 2024
POWER TRAIN
Transmission had 2 loud clunk, while stopped, and shifting into drive, lost all forward gears. Reverse works. Truck has 17000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596982June 26, 2024
POWER TRAIN
On June 5th, 2024 while pulling a travel trailer on vacation, we stopped for a short break and left the truck running. When we went to get back on the highway, I put the truck in gear and nothing happened. Truck would only shift into reverse with a violent bang. Would not go forward. Unhooked my trailer and shifted into REVERSE a few times and finally got the truck to inch forward at HIGH RPM. Towed to a Ram dealer and they confirmed a snap ring failure caused the forward clutches to go out. Truck is still awaiting repairs 445 miles from home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595764June 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ram 3500. The contact stated while driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The contact pulled over to the side of the road and an independent mechanic briefly inspected the vehicle and informed the contact to refill the coolant reservoir. The contact refilled the reservoir and after driving for approximately thirteen minutes, the failure reoccurred. The vehicle was towed to an independent mechanic where it was diagnosed that the EGR cooler and EGR valve needed to be replaced. The vehicle was not repaired. The contact related the failure with Emissions Recall: VB6 (Diesel Engine Calibration); however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595715June 21, 2024
FUEL/PROPULSION SYSTEM
The Deisel Exhaust Fluid (DEF), SUPPLY LINE (part #57008975AA) has been replaced on my truck 4 times in 113 k miles. It now needs replaced again. The last 2 times were less than 5000 miles each. It is a plastic line that runs from the DEF tank and passes nearby the exhaust filter which is very hot. A RAM dealer in Georgia told me they have sold/replaced many of these lines. When cracked, they leak DEF in large volumes on the ground which then becomes contaminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593680June 11, 2024
POWER TRAIN, ENGINE
I was driving coming to a stop for a red light and it turns green. As I go to press on the gas my dashboard lights up with error codes stating a 4WD System error of some kind. As I go to press on the gas the truck loses power and acceleration and starts making a horrible clunking noise. I took it to the dealer because it seems like a transmission issue. This is a 2022 Ram 3500 with 9300 miles at time of failure. I would hate to see what happens if I was towing a large load to lose power all of a sudden risking my life and others around me. Based on what I have researched it seems like a K1 Snap Ring issue to the T. Waiting on the "official" diagnosis from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592695June 5, 2024
POWER TRAIN
My new truck lost power on highway. Parking position didn't hold the car from movement. My car didn't drive forward and rear. Dealership said that its transfer case issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592532June 4, 2024
ENGINE, POWER TRAIN
Engine Lockup , towed 650 miles to dealer clsoer to my home and from same place where I bought the truck , said has Waranty, and stays there for almost 3 months , calling them every week and saying we are waiting for chrysler to send an engine and after receiving we will need a week to install
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592505June 4, 2024
POWER TRAIN
When pulling onto the interstate on ramp (45 mph) the truck attempted to shift up when all transmission power failed. The engine ran fine, just no power. I was able to safely pull to the shoulder and park . s Shifting from drive to neutral to park and back to drive still did not resolve the issue. I put the truck in park and shut off the engine . The transmission fluid temp, color and level was ok. I restarted the truck and shifted to reverse with no problem then to neutral and drive. It felt that the transmission engaged and I slowly crept forward. I slowly accelerated and was able to resume speed. No subsequent loss of power has been encountered, BUT the truck now has slippage from 1st to 2nd gear and occasionally 3rd. Had I been on the interstate this has a potential for serious accident incident. This is the first time this has happened. I had bought the truck used and certified from the dealer in Pennsylvania. There is currently 28k miles on the truck. There were and still no warning or codes to indicate a problem This occurred [XXX] 2024. No dealer, tech or shop has looked at this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590592May 24, 2024
TIRES
The contact owns a 2024 Ram 3500 equipped with Nexen Tires, Tire Line: Roadian HTX RH5, Tire Size: LT235/80/R17, DOT Number: 8EX6CMFR2223. The contact stated while driving approximately 65-70 MPH, the contact heard an abnormal sound and felt the steering wheel vibrate. The contact pulled over to the side of the road and noticed that the front passenger's side tire had a blowout. The contact stated that there was no impact to the tire that could have caused a blowout. Additionally, the TPMS failed to alert the contact of the failure. The contact replaced the front passenger's side tire with the spare tire. The vehicle was taken to the dealer, where it was determined that the TPMS failed to illuminate because the failure occurred unexpectedly. The spare front passenger's side tire was replaced with a new tire; however, the vehicle was not repaired. The tire manufacturer was made aware of the failure. The vehicle manufacturer was made aware of the failure but informed the contact that the failure was related to the tire. The tire failure mileage was 700. The VIN was not provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588657May 14, 2024
ENGINE
There exist a defect which is common through multiple years with RAM that have the Cummins 6.7L diesel engine. The problem is the heater bolt in intake system. When this fails it falls into intake and proceeds into piston which requires engine rebuild. Unfortunately the same part is put back in causing repeat. Solution Banks Monster Ram Intake system. Many, many owners over years have experienced loss of vehicle in both new and older models. Engine lock up can cause loss of steering and worse on highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588599May 14, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
My truck experienced the K1 snap ring failure at 3,600 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588582May 13, 2024
UNKNOWN OR OTHER
On [XXX] while I was driving in Reno Nevada with the truck without warning smoke started to come out of the hood, fluid was coming out from under truck, fire department came made sure fire was extinguished, vehicle towed to Dolan Dodge Ram Fiat in Reno Nevada. It was determined that the fire was caused but the recall issues, case was opened with Ram and as of today 5/13/2024 Ram has not repaired the truck and the dealership has told me that the Manufacturer has yet to respond or communicate with them. This coming July it will be one year since the incident, I have loss income, and I have continued to make payments to the bank on the truck, I contacted Ram directly where they had to open a new can but no resolution given. Per the dealer they tell me that they have the parts but they can't fix until the manufacturer tells them to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Ram 3500