Ram 3500 Complaints

372 consumer complaints on file.

#11578232March 19, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500.The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575525March 5, 2024
WHEELS, ELECTRICAL SYSTEM
After a recall was "repaired" prior to our purchase, the right wheel came off on the interstate, after the lugs sheered off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574283February 27, 2024
POWER TRAIN
Transmission will not go in to Park when stopped, Truck will roll away if parked on grade. Dealer reports no recall on this Transmission. Has not been inspected by anyone at this time. No warning lights ,before or after problem started. Problem start about 6 month ago, at about 18,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573708February 23, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
DEF fluid froze leaving crystals that obstructed computer reading of DEF tank. This would have forced vehicle into emergency 5 mile an hour limp mode. Taken to local Dodge/Ram dealer that had nearly THIRTY other diesel trucks with same problem ahead of me. Once repaired to OEM specs, the service manager stated it will happen again. Dodge/Ram acknowledges this has been an issue for years. In Alaska winters this situation could very well be life threatening!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572228February 15, 2024
POWER TRAIN
Truck lost all forward gears while driving down the highway, only had 6418 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569445February 2, 2024
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP WENT OUT. I KNOW THEY HAD A RECALL ON THIS BEFORE. TRUCK IS DOWN AND IT WILL COST TO MUCH TO REPLACE FUEL SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565000January 11, 2024
UNKNOWN OR OTHER
When in reverse in dark conditions rear camera view is "white washed" making visibility impossible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564857January 11, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564226January 8, 2024
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated that while driving at various speeds, the transmission suddenly downshifted, causing the vehicle to decelerate abruptly. Additionally, while driving the vehicle, the engine temperature gauge increased to high, with a burning plastic odor and smoke fumes entering the cabin of the vehicle. The vehicle was taken to the local dealer and the PCM was reprogrammed, and the temperature sensor was replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563823January 5, 2024
SERVICE BRAKES
Truck has 61423 miles. Started to hear a slight grinding noise from front brakes 70 miles ago. Started to get worse. Suddenly pedal went to floor and lost all front brake pressure and rear brakes did about nothing to help stop. Limped truck back to my garage. Upon inspection, front left outer pad was completely gone. Caliper was directly making contact with rotor. Inner pad still has plenty of use left. Inner pad has the metal piece to make the noise to alert you that your pads need to be replaced. I can supply pictures of caliper missing 3/16" of material and remaining pad surface.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561530December 22, 2023
POWER TRAIN
Aisin Transmission Failure at 10,462 miles. Date of failure 09/09/2023. No warning lights, messages or other symptoms Vehicle was towed to Dealership on 09/12/2023 Failure confirmed by Champion Dodge, 907 S Clinton Street, Athens, AL 35611 / 8002395692
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561474December 22, 2023
UNKNOWN OR OTHER
The transmission failed while driving in a remote area 600 mi from home. Check engine light came on. Truck was in the shop for over 50 days. The truck had less than 3,000 miles on it when the transmission failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560324December 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559905December 13, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559868December 13, 2023
ELECTRICAL SYSTEM
I've had a recall on this truck for years? No parts or fix available. Why?! This needs to be fixed. Who do I cpmlain to?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559838December 13, 2023
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I purchased a FACTORY Trailer Tire Pressure Monitoring System for my fifth wheel. Factory TTMS system allows up to 5-6 different trailers per vehicle. TTMS allows owner to enter minimum PSI per trailer. The RAM factory system does not work as advertised. I paired wheel sensors to TTMS in vehicle and set minimum PSI to 100. When I shut vehicle off the preset reverts back to factory 50 PSI. Also TTMS recognizes 3 wheel sensors 50% of the time. The other 50% dashboard shows red lines instead of trailer tire pressure. I brought vehicle to dealership after creating a case file with Ram care #87574156. Case file was created due to numerous complaints of Ram HD forum 2019-2022 model years. Ram care notified dealer that no repair authorized without trailer being present. My Ram dealer parking lot is barely large enough for my Ram 3500. I notified Ram care and dealer that the issue was with vehicle software and not trailer sensors. After weeks of inaction from Ram care I was notified that the dealer must remove aftermarket trailer tire pressure monitoring system at my expense (6 hours labor) and only then could they repair system. I attempted to explain that I paid $500 for the FACTORY system but Nikkita from Ram care would not listen. Ram care has my VIN they easily check my vehicle options but their priority was to close case file and hope I would go away quietly. Ran care repeatedly closed my file claiming they couldnt contact me. All but three of my calls went to voicemail. I called Ram care and left messages on the following dates: 10/31/23 1703 hours, 11/3/23 1427 hours, 11/7 1510 hours, 11/24/23 1115 hours, 11/27/23 1255 hours, 11/29/23 0803, 0839 and 1540 hours, 12/4/23 1232 and 1242 hours. A follow up email was sent on 12/4/23 at 1110 hours stating Ram care was closing my case due to unsuccessful attempts to reach me. At 1258 hours on the same date I received an email stating the dealer must remove my aftermarket TTMS (emails attached)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557508November 29, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557360November 28, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
Turn on left blinker and the high beams come on doesn’t matter if it’s daytime, night time, headlights on or off, truck running not running. Obviously you don’t want to high beam other drivers when passing on left or turning left. Opened driver door and passenger rear window shattered with 2800 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555601November 17, 2023
POWER TRAIN
I was traveling in my new 3 month old 3500 Ram with, at the time of failure, 3000 miles on the odometer. Starting from a standstill on level ground. I lost all forward momentum. I lost forward gears 1-4 due to what is now known as the K1 clutch snap ring failure. I was traveling cross country and had to leave my truck at a dealership over 1000 miles from home. ruined vacation and had to catch a flight back home . It took 6 months to get my truck back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555320November 15, 2023
SEAT BELTS
The seatbelts do not porperly retract. The get caught in door after use, they fit loose and don’t feel secure. I had a 2018 ram 2500 that did the same
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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