Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11613441September 9, 2024
ELECTRICAL SYSTEM
All codes began to display, errors delaying to charging port initially then gradually progressed. car would not turn on and would not move had to be towed to dealer ship.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613432September 9, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
22’ JEEP 4xE LOSS OF MOTIVE POWER Vehicle wouldn’t start for approximately 15 minutes. Showed charging system error and a battery light was on. Once vehicle started it was driven 5 minutes, parked and turned off. Within 30 minutes it was started again, and driven down the street when it lost power and indicated the speed was limited. I attempted to turn around to get back and park it when it quit in the middle of an intersection. Vehicle had a message to put it in park. I did. It wouldn’t restart or go into neutral to even push it out of the road. After about 10 minutes it started and I drove it back. It kept losing throttle and rolled opposite direction down a hill while in gear and still running. The throttle intermittently would work and rev then move forward. I backed it uphill into my driveway with it continued to roll forward and then rev the engine and reverse. When it losses power to the pedal it doesn’t rev the engine and will roll. Instrument panel and lights/entertainment still work when it does this. Mine and my children’s safety were put at risk. We called the dealer where we purchased from ‘Orangeville Chrysler Dodge Jeep Ram - 207163 Highway 9 East, Orangeville ON L9W 2Z7’ was told to bring it in. I said it was extremely dangerous and unsafe to drive. I asked for them to have it towed in and they refuse to pay for the towing. We mentioned a query into safety recall 22V-865 by ODI we found but they stated it was unknown to them and VIN didn’t show an open recall. We are without a vehicle as it sits in the driveway presently. (incident may be related) In nov 2023, about 9 months prior to this my [XXX] daughter was driving with my 9 and 11 y/o in the back seats and went into a ditch, damaging the front passenger fender, front bumper and hood. She mentioned something happened to the car and she lost control. There was no police report for this. There were engine lights on. We called a tow to get it out. The engine light went away on it own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613114September 6, 2024
ELECTRICAL SYSTEM
Climate control does not function at all. Climate control controls were blinking and the following day nothing was working. No air conditioning or heat is present. Just says a message "climate off". No warning lamps are present. There should be at least a default to heat because people can freeze in the winter time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612963September 6, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Purchased 8/5/2024. Driving 45mph on 8/9/2024 -all warning lights began going on and off then Jeep just stopped leaving the D flashing and the message to press brake and push to start. Took a few moments to get it into Park. Restarted and took to dealer. They charged all batteries and returned 4 days later. 2 days later, Next incident, 25 mph shut down, almost hit from behind and had to deal with irate driver. Resumed after getting into park and switched to gas mode to drive to dealership. Picked up 6 days later and told no codes so no problem. 3 more incidents, remains at dealership service since 8/26/24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612704September 4, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Approaching red light and the vehicle came to a sudden stop. Message popped up on dashboard to place into park and start vehicle. Vehicle would not start and could not shift into neutral to move off of road. Message then appeared to plug car in to calibrate battery. Had car towed to my house, plugged car into charging station and message popped up to service charging system. Car will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612530September 4, 2024
AIR BAGS
Started my jeep this morning and the indicator light for my airbag came on saying it needed service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611619August 29, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Attempted to pull onto highway and lost propulsion. Dash lights lit up. The vehicle was powered off and upon starting it back up it multiple times it displayed the “service charging system” error. I was ability to limp home with limited propulsion and had the vehicle towed to the dealer on 8/8/2024. Dealer was great to work with and stated that the vehicle needed a new HV battery. The processing time for the part was 10-14 days after approval from Stellantis engineering. 8/29 still no vehicle, but was told that the part would arrive this week. 33k miles 2021 Wrangler Sahara 4xE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611472August 28, 2024
ENGINE
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that several warning lights were illuminated on the instrument panel. The vehicle was able to restart however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,986.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611443August 28, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving in all electric mode, car abruptly lost power and would not accelerate. After power loss, car lunged forward abruptly without noticeable cause. I worried I had been hit from behind and quickly checked the rearview mirror, but nothing had impacted the back of my Jeep. “D” symbol for “drive” on the shifter was flashing. Not sure what was happening on the instrument panel. I hurried and shut off the ignition and then restarted it and the vehicle started up again without issue. Jeep is currently at the dealer for inspection. There were no prior indications or warning lights on in the vehicle when this occurred. It could have been much more dangerous should I have been moving at a faster speed on the highway. I was fortunately moving in thick morning traffic and not on a highway when the loss of power occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611433August 28, 2024
STEERING
I have not had any incident with this vehicle as of yet, but I bought it brand new a few months ago from Westgate motors in Raleigh, North Carolina. It’s a brand new jeep. It only had 12 miles when we got it from the start it has bad steering and it steers all over the road while you’re driving it you can be driving it all of a sudden it’ll just start to switch lanes or something or getting into another lane and then it feels as if the back end starts to sway like it was hit with a very bad wind. The cruise control varies up and down at times without even touching it. Coming down a hill once it moved over into her on coming lane. I had it back at the dealer several times and was told this is normal for jeeps due to their new design since 2018. I called jeep corp and they told me to call the dealer nothing they could or would do to help me. Dealer told me nothing they could do either and if I brought it back I would the trade in amount I had with my previous car. I’m writing here and letting my family know they if anything happens to me when driving this jeep to please have an investigation done. I have told the dealer I do not feel this is safe to be on the roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610802August 26, 2024
ELECTRICAL SYSTEM, ENGINE
I was going 70 with my child in my car and The car seemed like it lost communication and I was on a highway with cars moving around me and almost hitting me . Car engine overheats after I’ve taken it to jeep several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610342August 22, 2024
VISIBILITY/WIPER, SERVICE BRAKES, EXTERIOR LIGHTING
There is a confirmed recall 92A for the gear position sensor on my 2022 Jeep Wrangler. I took it to River Oaks dealership in Houston to have the recall work done in March 2024. They told me the work was complete; I returned to pick up my vehicle and found out the work had not been done because they didn't have the parts, so I took my vehicle home. I'm now told that they actually ordered the parts for the recall without telling me, and I was never informed that the parts arrived at the dealership or were going to be returned after that. I have now brought my vehicle to a different dealership (Helfman in Houston) for a repair and to have that recall fixed. They are unable to order the parts from Jeep to fix the recall, because River Oaks had previously ordered them under my VIN and have most likely returned them. No one at River Oaks is willing to help in any way. The recall manager says I should have known that they received the parts in stock after I left without any kind of notification, and the parts managers won't answer or return my calls. Jeep corporate has stated that they cannot cancel the previous parts order, but that River Oaks can cancel the previous order so that Helfman can put in a new one with my VIN. River Oaks has denied this. At this point, I cannot get a mandated safety recall fixed on my Jeep because of the previous and ongoing actions of River Oaks dealership. My options are apparently to leave it at the dealership indefinitely or take it back with a safety malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610328August 22, 2024
STEERING, SUSPENSION
Issue: Front End violent DEATH WOBBLE at interstate [XXX] speed of 75mph on [XXX] outside Benson AZ (unexpected and harsh). Hit rough patch in road and steering wheel and front end violently shook side to side for about 5 minutes until I slowed to below 50mph. Almost crashed into other cars but I regained control at a slower speed and had no accident. Vehicle purchased on [XXX] new. Slow 45mph initial test drive had no wobble. Dealer attempted to repair on 2 occasions in June 2024 but could not guarantee it fixed. They bled and primed its newer dampener which was empty/never primed. Supposedly it was the newer upgraded steering dampener that was to have fixed this issue but did not fix it. Had 3 more minor wobbles after Dealer fixes on the next 3 weekends driving on [XXX] at 70MPH but these were less intense and manageable (did not scare me so much as I was expecting them), Now I locally drive it with no major issues. Will have Dealer review at the next 5000 mile service. This Death Wobble should NOT be in a $58000 Jeep Sahara. Very scary. Dealer confirmed issue, but applied no permanent fix. Said to drive under 75MPH and be aware of the front beam axle feelings. No messages or warnings before, during or afterwards. The wobbles catch you by surprise. After these experiences I can drive it okay. I have owned over 10 Jeeps and none had this wobble issue. If informed about this Sahara's wobble, I would not have bought it. Dealer made no effort to replace vehicle or refund my money. So I am stuck. The Jeep forums mention this being an issue for 2024 saharas and some 4Xe jeeps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610132August 22, 2024
STEERING, SUSPENSION
DEATH WOBBLE. Loose, or misaligned mechanical parts shake violently when driving on highway causing the “wobble” in the front end steering and suspension. Exactly the same way the 2018 and 2019 Jeep issue occurred, as noted by NTHSA in 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609402August 19, 2024
VISIBILITY/WIPER
Driving on the expressway and a rock from a vehicle in front of me hit the top right corner of the windshield causing small pieces of glass to scatter on the inside of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609249August 18, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
This has now happened multiple times. The first time this happened, i was driving on the freeway and my car had started flashing lights telling me my electrical charging system was faulty. When this flashed, my "D" (for drive) on my dashboard started blinking and the car lost power. I was in the fast lane with no shoulder and had to pull 5 lanes over, nearly hitting an unquantifiable amount of cars. When the car reached roughly 15-10 miles per hour as I was merging, it put itself into park and would not let me shift back into gear. At this point I was still in the number 2 lane and had cars swerve around me. I tried turning on the car multiple times and finally after the fifth or sixth time, it turned on and drove to the shoulder. The dealership was unable to replicate the issue but had heard of the problem before. They said that they would try to diagnose the issue but they could not. The other times that it had happened, I had a very similar experience. Some situations safer than others. When i took it in again, they were unable to fix it. I've now given up because Jeep is unable to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608671August 15, 2024
ENGINE
Engine turns off completely in mid drive on highway. Unable to turn engine back on. Issue occurred on 7/31/24 after the vehicle was repaired and returned on the following Friday 08/09/24 engine turned off again in mid drive on the highway on 8/14/24. Me and my wife dodged a TWO near death experiences due to the engine failure occurring mid drive on the highway driving 70 mph during rush hour traffic. We barely had enough time to use the reserved power from the failed engine to move the vehicle immediately to the emergency lane. This vehicle has now turned into a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608167August 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving approximately 30 MPH, the vehicle lost electrical power. The contact coasted to the side of the road. The contact stated that several attempts were needed to restart the vehicle before being able to continue driving the vehicle. The failure had occurred a second time. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic to be diagnosed. The mechanic retrieved DTC code: POE787; and related the failure to NHTSA Campaign Number: 23V787000 (Electrical System). The vehicle was not repaired. The dealer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 23V787000 (Electrical System). The vehicle was not repaired. The manufacturer had not been made aware of the failure. The failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608010August 12, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2022 Jeep Wrangler. The contact stated that while driving approximately 65 MPH after refueling, the check engine warning light illuminated. There was exhaust smoke coming from near the driver's side door and a burning odor started entering the cabin of the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the burning odor and exhaust smoke was coming from the catalytic convertor. The catalytic convertor had been replaced; however, the failure reoccurred. The contact stated while driving approximately 15 MPH and then pulling over to park, there was white cloud of smoke coming from the driver's side of the vehicle into the cabin of the vehicle. The contact stated that the cabin was full of a strong burning odor. The contact opened the driver's door and became aware that the exhaust smoke was coming from the catalytic convertor. The vehicle was taken to the dealer where the cause of the failure was confirmed. The vehicle had been returned to the dealer. The vehicle had not been repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607961August 12, 2024
ELECTRICAL SYSTEM, VISIBILITY
The contact owns a 2021 Jeep Wrangler. The contact received notifications of NHTSA Campaign Numbers: 23V787000 (Electrical System) and 24V111000 (Visibility); however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had experienced the failure, causing the vehicle to lose motive power and stall. The vehicle was towed to the local dealer. The cause of the failure was yet not determined. The failure mileage was 26,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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