Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11617894October 3, 2024
ELECTRICAL SYSTEM
I saw in the news on 9/30/24 that my 2021 Jeep 4XE Wrangler was recalled due to a safety issue (Jeep could catch fire). No information was available that day indicating whether my Jeep was included in the recall. I called my local Jeep dealer and they had no information. I waited for more information to be released on 10/1/24 and saw nothing. I chose to park my Jeep outside and not charge because of what I had heard in the news. I called Mopar on 10/2/24 and was told that the VIN numbers had not been released for the recall but would be released on 10/3/24. I checked my VIN on that day and saw that my vehicle was included in the recall. I called my Jeep service center and was told that they don't have the parts for the recall and they may not be available for months. I asked if I needed to continue to park outside and not charge and was told they don't know anything about that. I called Mopar on 10/4/24 and was told that there is no remedy available and that I do need to park outside and not charge due to fire risk. What if I did not watch the news? What if I did not make these calls? This is safety concern if very alarming to me. I am now stuck with a Jeep that I can no longer charge (which is why I bought it) and I am concerned it could catch on fire and there is no timeline on the fix for this hazardous situation. This is the second recall for a fire hazard for this Jeep. How do I know this time it will be fixed? Thank you for your attention to this frustrating and dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617839October 3, 2024
UNKNOWN OR OTHER
Manufacturer Recall Number95B NHTSA Recall Number24V-720 Recall StatusRecall Incomplete, remedy not yet available Summary In rare circumstances, a battery pack may contain cells with separator damage. Separator damage, combined with other complex interactions within the cells, may lead to a vehicle fire. Safety Risk A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Remedy FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is a software flash followed by a HV battery replacement if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617519October 1, 2024
FUEL/PROPULSION SYSTEM
While driving the vehicle shut off and displayed a warning to check battery charging system. I had to deploy emergency flashers and coast into a gas station parking lot. After parking and I was able to restart vehicle after a couple attempts and it ran normally. It has not happened since but very concerning as I was in a 50 mph area when vehicle shut off and was luckily able to safely find a pull off area. I stopped by the local dealer to report the issue but they saw no outstanding recalls or service bulletins so nothing was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617502October 1, 2024
STEERING, SUSPENSION
I have experience multiple episodes of the "death wobble"that previous 2021 Jeep Wrangler have reported over the past year. The steering wheel starts to wobble at times going over 60mph or hitting a bump. It appears that that the auto maker does not have an answer given the reports I have reviewed by NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617471October 1, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2022 Jeep Wrangler. The contact stated that while the vehicle was parked, the contact started smelling an abnormal odor and became aware there was diesel fuel leaking from the engine. The vehicle started spraying diesel fuel. The vehicle was driven to a dealer where it was diagnosed the fuel line was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617396October 1, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
There was a prior recall where if there was discoloring or charring of the battery terminal a new battery was suppose to be installed. I reported this and showed the damage, and they just cleaned the terminals and sent me down the road. Now that these are burning houses down I would like to get out of this lease, its almost up anyway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617262September 30, 2024
SUSPENSION
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at various speeds over 45 MPH, the vehicle was shaking and vibrating after driving over bumps on the roadway. The cause of the failure was not yet determined. The contact stated that the failure had occurred after the dealer installed the manufacturer's lift kit accessory to the vehicle. No additional information was available. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616460September 25, 2024
SUSPENSION
The contact owns a 2021 Jeep Wrangler. The contact stated while driving 74 MPH, the vehicle vibrated violently, after which the steering wheel began to jerk from the contact’s hands, prompting the contact to pull over to the shoulder of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was able to duplicate the failure. The contact was informed that the vehicle was experiencing a death wobble; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616218September 24, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615827September 22, 2024
VISIBILITY/WIPER
Windshield has cracked multiple times (multiple windshields) in the center, bottom of the glass, spontaneously. Both event were in cold weather. There were no chips or impacts to the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615776September 21, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
I had several safety concerns regarding the 2024 Jeep Wrangler that I purchased and subsequently traded in after only 31 days due to multiple issues that I believe may compromise vehicle safety. Upon purchasing the vehicle, I noticed that the front inner splash guards were loose. After the dealership, Tyson’s Motors in Shorewood, IL, replaced both splash guards, I discovered that the front left splash guard had plugs that fell out, exposing critical hoses underneath. This issue raised immediate concerns about the potential for damage to these hoses and the vehicle's overall safety. In addition to the splash guard issue, I experienced further safety concerns, including screws from the inside speakers located between the front and rear seats falling off while driving, as well as a loose headlight pin. These problems not only posed a risk to my safety but also created an environment of uncertainty regarding the overall reliability of the vehicle. Due to these ongoing issues, I felt it necessary to trade in the Wrangler for an identical model, as I believed the original vehicle was possibly faulty. Unfortunately, the replacement vehicle caused me injury just two days later, which I have also reported to the NHTSA, dealership and Jeep. I believe these issues warrant serious attention and investigation to prevent potential safety hazards for other drivers, passengers, and those driving on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615772September 21, 2024
UNKNOWN OR OTHER
I believe a serious malfunction occurred with a 2024 Jeep Wrangler on [XXX], the day after I purchased the vehicle. The incident took place while I was driving westbound on [XXX] , at a speed of 65 mph. At the time of the incident, I had both front Targa Top Panels removed, both front windows down, and both rear windows up. Suddenly, I was struck in the face by what felt like a rock. This unexpected impact caused me to swerve dangerously close to the median. Almost immediately, I noticed I was bleeding and experienced excruciating pain. Upon exiting the highway at my home exit, I checked on my nonverbal child to ensure their safety. To my dismay, I discovered an adjustable turning loop cover on the rear back floor of the vehicle. After further investigation I noticed my rearview mirror had a crack also. I'm confident this piece flew from my passenger side of my vehicle, hit off my window shield or rearview mirror, and into my face. Concerned about the safety implications of this malfunction, I returned to the dealership, Tyson’s Motor Shorewood in IL, where I purchased the Jeep. Although they offered to reattach the piece, I declined, as I believed this could pose a further risk of injury. I no longer own this Jeep after sustaining this injury I felt compelled to sell it for the safety of myself, and my children. I have reported this incident to Jeep, and my case number is #[XXX]. The malfunction resulted in a laceration and bruising to my face, and I strongly believe that this issue warrants investigation. The potential for more serious injuries, especially to other occupants or drivers, is a significant concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615230September 18, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2022 Jeep Wrangler. The contact stated while operating the vehicle and depressing the accelerator pedal, the vehicle hesitated while accelerating and failed to immediately respond as needed. The contact stated that the failure was intermittent but had occurred while making a turn within a busy intersection and while merging into freeway traffic. The vehicle was taken to the local dealer who was unable to duplicate the failure or determine the cause of the failure. In addition, the contact stated that after starting the vehicle, the transmission shifter would not shift from park(P) and the vehicle could not be driven. The vehicle was towed to the local dealer who replaced the 12-volt battery, and the vehicle was repaired. The manufacturer was not yet contacted regarding the failure. The failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615229September 18, 2024
UNKNOWN OR OTHER
My 2021 Jeep Wrangler suffered a power steering massive leak and gear box is defective. I only had 19,000 miles on it and the steering is very very loose and has always been loose since I purchased it. I have an appointment with Kings Crysler Jeep, Mason Ohio on September 24, 2024. The Head Service Advisor noted I was out of the 3 year/36,000 mile warranty by 2.5 months. He has NEVER heard this happening but now I think I might tow the vehicle to the dealership. No warning lights alerted me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614793September 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V652000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614678September 15, 2024
UNKNOWN OR OTHER, SUSPENSION, STEERING
When driving above 30 MPH and going over a bump the car shakes and wobbles Violently feeling like the tires and steering wheel will fall off. This has been referred to as the “death wobble.” The car has some warranty remaining and is going in for repair with an authorized Jeep dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614393September 13, 2024
ENGINE, ELECTRICAL SYSTEM
The contact leased a 2021 Jeep Wrangler. The contact stated that the instrument panel lights were flickering. The vehicle was taken to the dealer, where unknown software updates were performed; however, the failure persisted. The contact stated while driving 55 MPH, the vehicle stalled. The check engine warning light and the service warning light were illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after approximately 30 minutes. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure recurred several times. The vehicle was taken back to the dealer, where the battery was replaced; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: RQ24012 (Electrical System, Engine). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614238September 12, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On July 15th , July 30th and August 11th 2024 the gas pedal on my less than 2 month old Jeep Wrangler 4xE did respond / engage while driving and pressing on the pedal. It felt like the car was dying. This happened at three different speeds, 65mph on the highway, 30mph on a side road and around 40mph on a state road. In addition to the gas pedal not working/ vehicle not moving forward the vehicle also seemed to slow it self down, like i was breaking however i was not and as the vehicle slowed down it was shaking vigorously all 3 times. This is incredibly dangerous and unsafe. I contacted over 20 jeep dealerships and jeep corporate before I was able to get an appointment - this vehicle was looked at by a dealership and I have been told they 'have no codes' and 'everything is fine' In addition to the loss of power, gas failure, non responsive gas pedal I have counted over 10 incidences where this vehicle has a delay in acceleration of 3 - 8 seconds before lurching and jerking forward at various speeds, some of the times vehicle has also shaked other times the jerking is so severe if feels like you've been rear ended. Jeep is not taking these concerns seriously, I am reporting in hopes that you will and maybe others have reported similar issues and we can get some answers and repairs figured out as this car is unsafe and I do not want me or my children to be a statistic of a horrible accident that should have been a recall / fix issued by jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613825September 10, 2024
FUEL/PROPULSION SYSTEM
Vehicle has a recall on it for the high pressure fuel pump. I have been told by the dealership this part is on back order and can take 12 months before they can fix the High Pressure Fuel Pump. I called a second dealer ship and they also told me it could take 3-12 months before they could fix it due to limited supply of the part. DMV will not give me my car tags until this recall is remedied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613732September 10, 2024
ELECTRICAL SYSTEM
The contact owned a 2022 Jeep Wrangler. The contact stated while the vehicle was parked unoccupied and turned off, there was smoke coming from the vehicle. The contact stated the fuse box located on the passenger side of the vehicle had caught on fire. The fire was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided. The contact was informed that the cause of the fire was that the fuse box failed. A police report was not filed. There were no injuries sustained. The dealer was not contacted. The vehicle was not diagnosed or repaired. The insurance company sent a fire investigator to determine the failure. The manufacturer also sent an investigator and confirmed that the failure was due to a faulty component in the vehicle but no further information was provided. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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