Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11465657May 22, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Driving 25 to 30mph, car completely died and the D on the gear shift started blinking. Unable to get to side of road due to traffic. My husband and I were at risk of being rear ended as the car died without any warning. There was also a large CLUNK sound when it died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465469May 20, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Driving at approximately 50 MPH, I lost power steering and the indicator/warning lights on my dash, including ABS, were all lighting up or seemingly resetting. I was able to limp it home when I regained power steering about 20 feet from the driveway. So at the moment, it's not possible to observe the issue. Loss of power steering at that speed to a less experienced driver than myself, such as one of my children could have proven catastrophic. I am currently having the vehicle towed to the dealership. There was no prior indicator or warning before the incident occurred. ~ I did a quick search on what the problem could be and found this video on youtube (not mine) which shows almost exactly what happened to my vehicle ... https://youtu.be/Sewnurqrzq4 (I know clicking links isn't always allowed, so what I searched youtube for was "2021 jl loss of power steering and all warning lights on" and the video was the first result uploaded by a user by the name of Robert Ballard. The video name is "2018 Jeep JL Unlimited Rubicon Electrical Issues" and was uploaded Jun 25, 2019. )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465232May 18, 2022
UNKNOWN OR OTHER
I just bought this vehicle new less than two weeks ago. The, Service Shifter, message started the day after purchase. I took back to the dealership today. Before getting home "Service Shifter" message happened twice. I am taking it back again tomorrow and they are giving me a rental and are going to look into it more thoroughly. After researching this message I have found that it is very common and has led to vehicles going into neutral while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464666May 14, 2022
ENGINE
We had just reached highway speed of 70mph and the Jeep began a normal regen cycle. However, the engine revved up on it’s own and the check engine light came on and a message that stated the exhaust filter was 100% full see a servicing dealer. Then without any warning, the Jeep went into limp mode from 70mph-50mph. With no notice, we were thrown forward due to the sudden decrease in speed. This action caused the vehicles behind us to swerve to avoid collision. My adaptive cruise control shut itself off and the electronic throttle control warning light started flashing. My throttle control was weak and unreliable, taking a lot of pedal to respond and then not needing hardly any pedal and would surge forward with sudden speed. It was a very dangerous situation. We continued driving in limp mode as there were no safe locations to stop and we didn’t have any cell service. Both malfunction lights remained on and we drove straight to our dealer. They said the EGR cooler failed and clogged up all of the EGR system with soot and then burned out the catalytic converter. They were able to clear the soot out of the system and cleared the malfunction lights so we could drive it home as they didn't have any loaners to offer us. The service advisor told us if we had another vehicle we should park the Jeep and not drive it until the parts come in. They have no ETA on either the EGR cooler nor the catalytic converter. I have been in contact with the manufacturer and there has been no progress on sourcing parts, I am looking in to pursuing a lemon law claim as this vehicle is not compliant with any emissions standards and if not repaired will injure us and others. It is available for inspection with notice, as it is parked at my house I would prefer advanced notice of any inspectors arrival. The warning lights are no longer on, but it sounds and runs like crap and even if the parts are replaced I will always worry that it will do it again. We could have been killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464272May 11, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Traveling about 55 mph and a car in front of me, exited to the right in a different lane. My jeep slammed on the brakes as I was in the lane beside the turning car. Scared me to death, there was nothing in front of me and thankfully, there was no car behind me. Very scary feeling and almost lost control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464217May 11, 2022
POWER TRAIN
The contact owns a 2021 Jeep Wrangler. The contact stated while driving 80 MPH, the clutch fractured, causing the vehicle to lose motive power. The vehicle was towed to the dealer. The dealer related the failure to NHTSA Campaign Number: 21V028000 (Power Train) associated with the VIN and informed the contact that the clutch needed to be replaced. The dealer declined to perform the recall repair. The contact stated that he had not received notification of NHTSA Campaign Number: 21V028000 (Power Train). The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that it was at the dealer's discretion to honor the recall repair and provided no further assistance. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463495May 5, 2022
STEERING
1. Road bumps on interstates and highways causing severe death wobble. Vehicle practically uncontrollable until coming to almost complete stop. 2. Inspection found steering stabilizer to not be correctly dampening steering linkages from road bumps or road variations at moderate to high speeds. Manufacturer has had this problem for 3 years and vehicles keep coming from the factory with the wrong bolt installed. 3. This problem almost killed my family while on the Interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463494May 5, 2022
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
1. Water leak and windshield cracked because windshield seal broken. Windshield seal found to be broken or cracked by dealership. 2. Windshield cracked and water leaking into Forward Crash Collison Avoidance Radar housing and onto viewscreen which has quit working. 3. Cracked windshield causing visual impairment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463096May 2, 2022
ENGINE
Cylinder head failure caused engine to leak engine oil. Ultimately FCA was able to repair the defective upon replacing a cylinder and head gasket multiple times. The true cause of the leak was never determined as the replaced head did not appear defective. This is being reported to NHTSA due to numerous defects and safety concerns that have arisen with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463089May 2, 2022
SUSPENSION
Drivers side rear bushing/suspension issue which causes creaking and abnormal noise. This was believed to by a defective bushing by an independent automotive repair shop. When shown video evidence of the issue, they agreed it was abnormal, but “couldn’t recreate the issue on their own. FCA has been made aware of this ongoing issue and offered no solution. A failed/failing bushing can lead to a lack of control in steering, as well and less responsive breaking. This is a legitimate safety concern with FCA, Jeep, and Apple Jeep of Hanover have refused to correct. Video file too large to be uploaded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462068April 25, 2022
SUSPENSION, STEERING
The exact cause on my vehicle is currently unknown, but this is definitely a suspension & steering related issue. There are numerous previous reports of what I have had occur to me "death wobble" multiple times now in Jeep Wrangler forums and YouTube online. We can reproduce with video of the issue. The Jeep forums indicate that it is usually suspension/trackbar/control bar/bushing/or improperly tightened bolts on these suspension areas. I have taken to two different dealerships within a two week period who have inspected these components and not found anything abnormal. The problem occurs when driving at speeds between 45 and 70 mph and driving over a small bump, bridge transition, expansion joint. The entire vehicle begins to shakes violently, including the steering wheel. You can only recover by pulling over to side of road to complete stop. This is extremely dangerous in construction zones, rush hour/high traffic situation. The vehicle has been inspected by two separate Jeep dealerships. Both were aware of the problem being experienced occurring on other Jeep Wranglers, known as "death wobble". Neither dealership found a problem in their inspection. The first dealership could not reproduce on their road test. After getting car back, we drove approx. 30miles on highway and the problem occurred two times in that distance, both times over bridge transitions. We then took to second dealership. The second dealership said they did feel something in the steering, but nothing violent or unsafe during their road test. They are ordering a steering dampener replacement part, but is on back order for 2wks+. There are no warnings or other symptoms of the problem prior to the failure. My wife and I first started to experience a steering bump at around 20k miles (a couple thousand miles after purchase).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461548April 20, 2022
STEERING
Vehicle wobbles and is difficult to steer on interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460309April 10, 2022
ELECTRICAL SYSTEM, ENGINE
Vehicle purchased with 12 miles on it, drove it home and parked and locked it. Later in the evening when I went to get into the vehicle the key fob would not unlock the vehicle. Went to unlock it with the key and anti theft was engaged. Received multiple messages from Sirius Guardian stating our vehicle was stolen. Unable to shut the alarm off, unlock or lock the vehicle, or start the vehicle. No warning deployed on UConnect, just through Guardian but the vehicle is immovable and inoperable. Vehicle is currently at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460005April 7, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
4 times I have started my 2021 Jeep 4xe and the engine light came on and wouldn’t shift out of park. It would take around 10 minutes and numerous attempts turning it off and on to get it to shift out of park. Once while driving on the highway the Jeep shutdown at 60 mph slowly down to 30 mph suddenly. There was a warning on the dash that said to put the car in park and then odd. I pulled over to the side of the road to have the Jeep locked in park once shut the system off. Another time after having gotten it back from the service department at the dealership for the lock up issue, the Jeep wouldn’t accelerate higher than 45 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459811April 6, 2022
STRUCTURE:BODY
The contact owns a 2021 Jeep Wrangler. The contact stated that the 3-piece hard-top was uneven and he could hear outdoor wind while driving. The contact took the vehicle multiple times to the local dealer to be inspected however, the mechanic was unable to determine the cause of the failure. The contact replaced two of the hard-top pieces but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459037March 30, 2022
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Red Turtle warning light appears and the vehicle slows down immediately to 5~8 mph. Happens without warning and apparent triggers. Occurred multiple times in last week on freeways, exiting parking lot and on side road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457580March 21, 2022
ENGINE, FUEL/PROPULSION SYSTEM
While coasting or braking, message appears stating Performance limited service fuel system. Fuel economy is affected, as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457504March 20, 2022
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
The Wrangler accelerated while doing regenerative braking or while my foot was on the brake. This caused it to hit a building. It is available for inspection. My safety and my child's safety was put at risk when contact was made with a building. Those inside the building were also at risk. The problem has not been reproduced yet as the incident just happened. The vehicle was towed to a dealer. Insurance will be inspecting. Police were called to scene of accident. I will file a claim with Jeep as well. I was running it in full electric mode and I don't remember any issues. The vehicle was just re wired as well.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11456364March 11, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I bought a brand new Jeep Wrangler Rubicon 4xe in July 2021. Starting in December of 2021 and continuing to this day I will periodically get an error message that says "Service Hybrid Electrical System" and the car will either not start or shut off while it is in motion. I have contacted Jeep Cares and have been elevated to their customer retention group to continue to try to solve this issue. The dealer has been great at trying to fix the issue but they have admitted that they don't know what it is or how to fix it and are relying on the national Jeep engineers to help try to fix it. Talking with the mechanics at the dealer they keep saying the national Jeep engineers are just guessing at this point on what the issue is and they don't know what the issue is either. I am far from the only one that is having this issue. If you search any Jeep forum you will find countless other owners with the same issue, https://www.4xeforums.com/search/37154/?q=service+hybrid+electrical+system The underlying issue with the Jeep 4xe's is a huge public safety issue. This is due to the fact that the Jeep 4xe will randomly turn off while driving, such as driving down a highway going 60mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456063March 10, 2022
SUSPENSION
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at various speeds, the front end of the vehicle would violently shake and vibrate while driving over bumps in the roadway. The vehicle was taken to the local dealer who replaced the front shock absorbers and rotated the tires however, the failure persisted. The cause of the failure was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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