Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11474933July 20, 2022
ELECTRICAL SYSTEM
Twice my vehicles charging system has not charged effectively. The first time, the adaptive cruise and forward collision systems became inoperable. During a 500 mile trip at highway speeds the battery voltage did not increase over 12.8v. This caused the air conditioner to stop blowing cold air on a 90 degree day. Two days later the air-conditioning system is still not operable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474650July 19, 2022
ELECTRICAL SYSTEM
2019 Jeep Grand Cherokee radio is delaminating. This causes components to either not respond or to activate on their own without driver activation. This known delaminating issue is a serious safety concern as the instrument panel controls the large majority of the components in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474656July 19, 2022
AIR BAGS
While traveling on vacation, we pulled over at a gas station (thankfully I was not driving, for I believe I would have been in an accident). While sitting at the gas station, my drivers side Active Headrest Restraint deployed suddenly and struck me in the back of the head. I was leaning forward a bit and didn't receive the full blow, but it did cause me neck pain, a headache, and my left eye was throbbing.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11474703July 19, 2022
ENGINE
The contact owns a 2001 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474749July 19, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ENGINE, POWER TRAIN
This is my Personal Assessment: My vehicle didn't visit the dealer yet and there are no warning lights of any kind and the answer to all the above bullets is NO. Two main issues, 1) Intermittently, when press the gas pedal from idle stop @ traffic light, you will the engine revs but the vehicle either doesn't move or move very slow. In either case, relasing gas and pressing again remediate the situation. This occasional can produce a dangeourous situation and put lives to risk. 2) the second issue is regarding Active Driving Assist System ADAS, also occasionally when the system is all green, steering wheel and all, and ahead of me there is 1/4 of a mile to red traffic light and the road is open for me. I am driving about 50 miles, now approaching the stopped traffic, and suddenly the vehicle start to speed up when it was slowing down for the traffic a moment ago. Something very unusual, I abruptly press the brake to force manual stop. The car then doesn't show this symptom for a few days but occasionally it comes back again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474767July 19, 2022
UNKNOWN OR OTHER
The touch screen, infotainment system began to delaminate over a year ago and started experiencing phantom touches when the radio was on (station changes, playlist changes). This has gotten increasingly worse and the heat, AC, and backup camera now turning on and off, uncontrollably.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474451July 18, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474482July 18, 2022
ENGINE AND ENGINE COOLING
Severe oil leak and oil loss from engine. Unknown source of leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474499July 18, 2022
UNKNOWN OR OTHER
I purchased the vehicle Aug 2021- I noticed the delaminating on the App Screen- I was told they would fix it- dropped off a week later, they called and said they would not fix- it was cosmetic… also said it would not affect the function of the radio or apps.. 3 months later- radio would shut down as it please, blue screen of death.. now we are at the point my seat warmers come on when they want. Navigation doesn’t have a clue.. and it randomly calls people- I turn it off- it turns itself back on— my biggest concern is the timing started 3 months after purchase and the seat warmers this is dangerous- not to mention I was lied to! I am surprised there was not a recall- there are negative things about this all over the internet.. obviously this is a known problem with this the 2018 screen. They keep attempting to put it through my extended warranty- they say no also..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474598July 18, 2022
ELECTRICAL SYSTEM, ENGINE
After sending my Jeep Grand Cherokee to Pugh’s Service Center in Greenville, NC, in December 2018, because it would turnover, but not start. They replaced the ECM, but had to be taken to the local Jeep dealership for an OE ECM replacement and a crankshaft sensor, in order to get it to crank. Upon getting my Jeep back in March 2019, it ran fine for a few days. Then I went to start it, and it started, but after a few seconds, all of the GAUGES stopped working and all of the WARNING LIGHTS came on. I contacted both Pugh’s and the Jeep dealership, telling me I should just bring it in, to run more diagnostics. The Jeep only has 94,000 miles, and I spent about what the vehicle was worth upon getting it back in March 2019; so I’ve been hesitant on taking it back. There are many other people who have similar issues with the instrument panel gauges and warning lights, from the information I’ve researched online; with no indications of the problem being resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474607July 18, 2022
FUEL/PROPULSION SYSTEM
While driving down the road the vehicle lost power. No warning lights had come on prior to losing power. Luckily I was able to get it pulled over off the road before it died completely. After that it would not start but the check engine light was now on. I had vehicle towed to a shop close to my house. After the shop’s diagnostics, I was informed the problem was the high pressure fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474298July 16, 2022
SEATS
Passenger headrest malfunctioned. Headrest popped open one day. Was not being adjusted just opened. Went to see about placing it back together and the clips were broken. Vehicle was in park at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474294July 16, 2022
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: WARNING
Two issues: power steering warning with no fix. Light remains illuminated. Second: ALM (Active Lane Management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473960July 14, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The display monitor at the front dash is delaminating and has progressively gotten worse. You could see a clear line where there was a start of separation in the screen, that has spread to a large portion of the screen. This causes the screen to apply pressure against itself, pressing buttons on its own and taking actions not wanted by the driver. I’ve had it close out GPS while driving through a busy city. It has called 911 when I had my phone connected. It has turned the heated seats on and off and adjusted the air settings. I cannot use hands free options. This is a major distraction while driving and you cannot even turn the monitor off due to it turning itself back on. This is a safety hazard and a quick google search will show that this is a common problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473999July 14, 2022
AIR BAGS
On July 14, 2022 I was driving my 2021 Jeep Grand Cherokee L and Stopped for traffic on I-25 when a truck going at high speed rear ended me going about 40-60 MPH and caused me to hit the vehicle in front of me. The air bags failed to deploy. I had NHTSA safety recall 21V-873 done on my vehicle at my Jeep Dealer in May 2022. The Recall repair did not work as the air bags did not deploy when I was rear ended by another vehicle at a high rate of speed. See answers to questions below What component or system failed or malfunctioned, and is it available for inspection upon request? Air Bags How was your safety or the safety of others put at risk? Involved in a serious accident. Air bags did not deploy. Repair for NHTSA safety recall 21V-873 did not work. Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A police report was done on the accident. They saw no airbags had deployed after the accident Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11473872July 14, 2022
POWER TRAIN
The transmission was slamming into gears while attempting to accelerate onto a road way from a mall parking lot and any time we met a hill of even the smallest incline, the transmission would be slamming gears again so we struggled when met with needing to accelerate. When attempting to accelerate, transmission began slamming into gears, would and wouldn't shift, transmission would go into limp mode rendering the vehicle unable to operate safely and causing us to loose speed. Any inclines we would lose the ability to accelerate and would hope we'd make it up the hills. Any time I attempted to accelerate, the transmission would begin jerking the car in a forward and backward like motion while it was attempting to find what gear it needed. When that would happen, the tack would jump all over the place as would the gear number on the dash (I have video of all this) Our safety was put at risk due to other oncoming traffic and my vehicle unable to accelerate as it should have and was expected to, putting risk to us getting hit by multiple other motorist not realizing we were experiencing a malfunction with our transmission not permitting us to accelerate as we normally should of been able to. Vehicle is going in later today (07/14/2022) to be looked at after it's oil change and tire rotation. I was told if it can't be replicated, there is nothing they can do about it. I showed them a video of what was happening (a video I took while on a non-busy side road with no traffic) and the Service manager told me that it doesn't matter if I have a video - if their tech can't replicate it, then there's nothing they can do. I no longer feel safe pulling out into other traffic with this vehicle due to this situation coming on completely unexpectedly. There were no warning signals, alarms or anything. The problem randomly began happening and it lasted for over 54 miles as we were just trying to get back home from being an hour away from home with our child in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473644July 13, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER, POWER TRAIN
I noticed things like the cluster going completely black at random and it would last for seconds before re-illuminating; it happens while driving. I took in my vehicle to the dealership on June 28, 2022, two days prior, I noticed that my doors were unlocking while I was inside my workplace, the alarm was going off another day and I noticed shifting issues with the transmission. On June 27, 2022 I was forced to buy a brand new battery because the Jeep was running in Power Saving Mode, instead of taking a risk with a low battery, I bought a new one and thought everything was good, but it continued to run in Power Saving Mode; I received two CEL CODES, both correlating to the Transmission Control Module (TCM). Later that evening my son informed me that the cluster light was still on, the JEEP had been parked for several hours so there was no reason for the light to still be ON (WAKE MODE?). Also, I notated the codes I received before I had to have the Jeep towed to the dealership on Jun 28th to compare to what the service dept came up with; however on Jun 28th I attempted to jump the battery to take it to the service center but it wouldn’t Jump or charge; what happened was, just before the cluster went haywire, the wipers were moving across the windshield while it was in an OFF position, the UCONNECT was glitching out then went black, Cluster warned to service the electronic ABS and the SHIFTER, the fuse box was vibrating and shuddering very loudly, a hissing noise was coming from the back of the vehicle (could be the fuel pump? like compressed air) so by Monday morning, the 27th the battery had completely died and by the time it got to the dealership on Tues, I had to use the battery warranty to replace the battery so that the service department could then diagnose the Jeep. Fine, the battery was replaced Jun 30th with a brand new one, but by Fri Jun 8th I was told I need another brand new battery. All the issues had had a prior recall and seem to be reoccurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473557July 12, 2022
AIR BAGS, POWER TRAIN
The contact owns a 2020 Jeep Cherokee. While turning left at 10 MPH, the contact's vehicle hesitated while depressing the accelerator pedal and it traveled to the floorboard. The contact stated that an unknown yellow warning light flashed on the instrument panel during the failure. Due to the failure, another motorist hit the rear driver-side door of her vehicle. The bottom and door air bags deployed upon impact; however, the no other air bags deployed. The other driver was taken to the hospital by ambulance; his injuries were unknown. The contact sustained no injuries in the accident. A police report was filed. The vehicle was initially towed to an independent tow yard and later towed to her home where it had yet to be diagnosed or repaired. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 34,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11473618July 12, 2022
VEHICLE SPEED CONTROL
While driving my check engine light came on and then the electronic stability control light came on to show the system was off. I tried to accelerate but the car would not go any faster. I let off and moved to the right lane then pressed the gas again. It struggled to go but eventually did resume speed. This problem is intermittent because after I stopped for fuel, the light went away. After a few hours of driving, it came back on. Park the car and it sat overnight. Next morning started up and light was off. Took in for service and cannot get a code for repairs. Suggestion was continue driving in hopes the light will come back on. Could this be camshaft position sensors?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473633July 12, 2022
ELECTRICAL SYSTEM
Infotainment screen turning itself on and changing displays without interaction distracting the driver. Jeep says there is no safety recall so they are unable to do anything to help without requiring me to purchase a full new radio unit for nearly $2000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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