Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11477658August 4, 2022
ENGINE
During repair of thermostat, I was told my oil filter housing was cracked and leaking oil. The mechanic said this was a common problem with the V6 engine in Jeeps because the housing is made of plastic and sits on top of the engine where heat breaks down the plastic. Upon searching the web I found numerous instances of this complaint on various websites. I don't have oil dripping on the ground , but I worry where the oil is running to for instance a hot exhaust pipe. This repair is quite extensive from what I've read and at one point there was an issue getting the replacement part because of the number of failures of this housing. I'm guessing this was a cost cutting effort by Chrysler that's going to cost consumers in the end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477679August 4, 2022
FUEL/PROPULSION SYSTEM
I have an outstanding recall on my 2012 Jeep Grand Cherokee which the dealerships in my area refuse to fix. The NHTSA Recall Number 19V-813.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477304August 3, 2022
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving approximately 15 mph the vehicle suddenly began to lose automotive power before stalling. Moments later while attempting to restart the engine smoke and flames were seen coming from under the hood of the vehicle. A contact used a fire extinguisher to extinguish the flames and the fire department was called to the scene. During the incident, no injuries were reported. The vehicle was towed to the local dealer but the cause of the failure was unknown. The manufacturer was also contacted regarding the incident. The failure mileage was 55,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11477312August 3, 2022
SEAT BELTS, AIR BAGS
There is a failure in the driver seat belt system resulting in the car not knowing if the driver is buckled. This affects the function of the airbag system in the vehicle. The sensor in the seat belt restraint buckle assembly (P/N 1GQ92DX9AC) that is responsible for reporting if the buckle is fastened has failed resulting in 2 error lights on the dashboard: seat belt and airbag. When evaluating the codes stored in the ECU, I found code B1B51, "Active 1st Row Driver Seat Belt Sensor Circuit High", was triggered. This is indicating a failure of the sensor or harness in the buckle assemble attached to the drivers seat. I am unable to source a replacement part 1GQ92DX9AC since they seem to be backordered everywhere. I've contacted several dealers and parts distributers. This means my vehicle is currently stuck in an unsafe condition. I'm unsure about the affect that this failure has on the airbag system but since the airbag error light is illuminated on the dashboard, I'm worried that the system is disabled since the vehicle doesn't know if the driver is buckled. I've researched this issue on various forums and this isn't an uncommon issue. There are many posts about people trying to diagnose and repair this. This same part number is shared between the WK2 Jeep Grand Cherokee and the corresponding Dodge Durango sharing the same model years. I have not brought the vehicle to a dealer to confirm my diagnosis. I'm a mechanical engineer and typically maintain and repair my own vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477321August 3, 2022
SEATS
While backing down my driveway, the headrest popped forward suddenly. There were no indicator lights or warnings before it happened. I consulted a mechanic regarding a repair/replacement. A new headrest ($1000) is required because the plastic pieces inside are broken. I am concerned about the passenger side doing the same thing while I am driving and especially if I have a passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477379August 3, 2022
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the dealer for recall repair under NHTSA Campaign Number: 19V813000 (Electrical System). However, three days after the recall repair had been completed, the check engine warning light illuminated while driving. The vehicle was taken back to the dealer where it was diagnosed that the Totally Integrated Power Module (TIPM) had failed. The contact stated that he had not experienced any failures with the vehicle prior to the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477388August 3, 2022
ELECTRICAL SYSTEM
Radio screen is becoming delaminated. The radio screen will now just randomly select anything on the screen without me touching it. It has tried calling 911, it will turn my heated seats on during the summer, it will go on the navigation screen and keep selecting a new location to the point that it zooms out so far that s globe is shown on the screen and the globe just spins as the screen keeps selecting random locations all over the world. All while I’m driving. It is extremely distracting. I am unable to turn my screen off so I don’t have to see this occur out of the corner of my eye while I drive to work, but it just automatically turns my screen back on. My vehicle is only 4 years old and under 45,000, but my radio is completely junked and is becoming a huge distraction as I’m driving. The dealership I purchased my jeep from told me this is not the first instance they have heard of this, but the other vehicles had still been under their warranty period so they did not have to file a complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477443August 3, 2022
ELECTRICAL SYSTEM
I was driving my car this afternoon when the car automatically slipped into neutral, thankfully I had just gotten off the main road and was on a gravel road. The car literally came to a halt, stopped, I could not restart, and the steering wouldn't move. I was able to get the car towed to a local garage, who said the issue was more than likely the fuse box, they will not touch it as they believed there may be a recall for the fuse box. I have searched for recalls via my vin, and I do not see a recall for my specific car for this issue, but do see that this has been an issue. How are recalls identified? I have a call into a Jeep Dealership and I am hoping to get an appointment tomorrow and get the car towed once more. This truly was a safety issue as if I was on the highway that I had just left I would have been driving at 55MPH. I do not have an estimate as I am working to secure an appointment with the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477126August 2, 2022
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the radio and A/C would activate independently. The check engine and ABS warning lights were illuminated. The contact's husband replaced the auxiliary battery. While driving, the vehicle stalled but did not turn off. The vehicle was towed to an independent mechanic. The vehicle was next towed to the local dealer where it was diagnosed that the battery and radio needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 33,273.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477175August 2, 2022
SEATS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There is an ongoing malfunction with the infotainment screen. While driving, it causes the heated seats to turn on, the heat to turn on and increase to hot, the radio to change stations randomly every 3-5 seconds, the placing of phone calls people randomly & repeatedly, the navigation to repeatedly leave the map so that it doesn't work, and the backup camera to come on and stay on while driving forward. All these things are extremely distracting while driving causing it to be very dangerous, especially on the highway or when many other cars are present. The problem has been reproduced at the dealer. They tried to update the software for the infotainment system, but this did not fix the problem. Also, the screen is delaminating which could be a part of the problem. The problem has not been confirmed by police, insurance reps, or manufacturer. There were no warning lamps/messages prior to the failure. The incidents first began about 9 months or more ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477206August 2, 2022
UNKNOWN OR OTHER
All the door hinges need replaced. Very difficult to open and close the doors. I called Jeeps headquarters and they gave me no info on this matter. The replaced hinges are$100 apiece. I believe this a safety concern, not bring able to open the doors easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477214August 2, 2022
ENGINE
The vehicle has an oil leak problem which may be caused by the defect of cylinder head gasket, and some of other engine gaskets. The oil seal is problematic for this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476942August 1, 2022
UNKNOWN OR OTHER
UConnect screen. just started “ghost touching”. While driving down the road, the screen continually jumps around, never stopping. Backup camera came on while driving 55 mph. Heated seats kept coming on. AC was on, but transferred to heater on its own. I had to pull over because of the distractions. Was told, and read on forums, that this was a very common problem with this vehicle. There were no warnings before this happened. I am scheduling an appt with Jeep dealership. I was told since car was out of warranty I would probably have to pay out of pocket. Seems there should be a recall since they know this defect exists, and could cause wrecks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476641July 30, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
Driving for 2 mins . Came up on a red light stopped after turning green my jeep stalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476613July 29, 2022
ELECTRICAL SYSTEM
While driving I lost power and had to pull over while in traffic. Dash lights started to flicker before power was lost and alternator was smoking. Fortunately was able to pull over. Research online suggests the 2012 model of this vehicle had a recall issued for a similar alternator issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476338July 28, 2022
ELECTRICAL SYSTEM
The Uconnect control screen is delaminating and creating random distractions. Examples, changing volume, random calls, screen changing on its own, etc. It is very startling when you are driving and screen randomly changes or volume blares or blower suddenly turns on. Dealership confirmed delaminating but will not cover the repair because 3 year warranty expired. Only 9,000 miles on vehicle. Jeep knows they put faulty components in their vehicles and are unwilling to take responsibility. Screen started to delaminate over a year ago and dealership said not to worry about it. Now the delaminating has gotten far worse and random crazy things happen unexpectedly while driving. Now I’m told to fix Jeeps manufacturers defect, I have to pay over $2000 out of pocket. This should be unacceptable to allow Jeep to do this. I’m afraid to let my wife drive the vehicle because when it acts up, it will scare you and possibly cause you to react badly and could cause an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476350July 28, 2022
STEERING
The contact owns a 1998 Jeep Grand Cherokee. The contact stated while driving approximately 70 MPH, the front tires started shaking violently to the right and left while the steering wheel followed the rapid jerking movements from right to left. The contact slowed the vehicle to 40 MPH and was able to proceed. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local independent mechanic who determined that burned lower track arm bearings on the steering arms left and right needed to be replaced. The vehicle was repaired. The failure still occurred intermittently. The vehicle was towed to a second independent mechanic but had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476361July 28, 2022
SEAT BELTS
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the driver's side seat belt was fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476418July 28, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
driving approximately 25 MPH on a road with a 30 MPH speed limit, cars are behind me, nobody is in front of me, the jeep suddenly slammed on its brakes to a full stop for absolutely no reason, cars behind me had to run off the road to avoid hitting me. 2 people yelling at me out of their window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476203July 27, 2022
UNKNOWN OR OTHER
Driver's side headrest deployment without a collision while driving on a highway going 65 miles per hour. Could have caused an accident at high speeds. Instant head, dazed, and neck pain. No warning lights or noises.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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