Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11475884July 26, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Infotainment screen started Delaminating for no apparant reason causing "touches" to places on the screen. These "touches" change the radio, make unwanted phone calls, turn on heated seats, mess with the clock, etc. and most importantly cause hands free phone options to not work making it unsafe or the driver. Forums from Dodge and Jeep prove to show that this is a major recurring issue on 2018 Jeep/Ram vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475904July 26, 2022
ELECTRICAL SYSTEM
Infotainment system has multifocal ghost-touch inputs. The screen will randomly start activating car systems (calls, directions, change temp etc.) through the center console touch-screen. It is as if the screen has a mind of its own. The center console with pick a point and constantly push that point over and over again until you stop and turn off the car for several hours. You cannot disable it and it is a danger while driving. (This has happened at least 2 dozen times)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475906July 26, 2022
FUEL/PROPULSION SYSTEM
This vehicle has had issues starting from the beginning. It occasionally sputters for ~10 seconds when I push start and then stalls. At other times, it starts, then immediately shuts off. It often takes several attempts when either of these things happen for the car to start and keep running. Jeep eventually came out with a recall related to the fuel system that causes starting issues. I have been on a waiting list since October 2021 for the replacement parts so I can have the recall issue fixed, and Salerno Duane Jeep in Summit NJ is still telling me they have no idea when the part will be available. I am therefore selling the car because my kids drive it and I can’t have a car that won’t start for safety reasons. How can Jeep know this issue exists, keep me waiting for nearly a year and still not be able to tell me when it can get fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475937July 26, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
Emergency Brake engages while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476004July 26, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while she was stopped at a store parking lot, she heard a popping sound as the front passenger’s side headrest inadvertently deployed. The contact stated that she was not aware of any warning lights being illuminated. The contact re-inserted the headrest into the seat however, the headrest was not secured and would detach from the seat while driver over rough road surfaces. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476034July 26, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My 21 Jeep Cherokee shipped from Detroit Stellantis HUGE cover up FLOOD car. My JEEP is 8 mons new. I leased it 12/7 contacted Uconnect on 12/13 for Powertrain Malfunction indicator light on. Dealer claims vehicle health reports aren’t accurate. At dealer 3/14/22 service found stored fault for oil, low oil, carpet was destroyed, getting oil changed at 2300 miles. Dealer only recorded oil change on car fax. 3/31st- June I filed a buy back claim w/ Chrysler. Chrysler denied. At dealer 6/11 code P060A, stop/ start doesn’t work, car stalls, radio turns up/down on its own, center consaul base popped out, burning Oil life rapidly. No work done. At dealer 6/14 ”faulty oil pump” said manager, car bucks on highway, car locked me out at 12:30 am called Uconnect they couldn’t bypass. They stated door was open still locked out, stranded multiple times, car will not start. Dealer has me reschedule get rental 6/21-6/29 to replace oil pump, and fix all issues. Dealer state My oil tank is full but dash says 41% oil .Electrical sys. is messed up Called lemon law atty, accepted case. Chrysler receives atty CLAIM whileJeep was still in the shop. dealer didn’t fix anything BUT ROTTED CARPET- OIL PUMP on back order CHRYSLER REFUSES to pay for loaner while oil pump is on back order. The car DOESN’T start. Pump to arrive late July. VM from dealer, Chrysler told dealer my vehicle is SAFE TO DRIVE w/ faulty oil pump. I called dealer to find out status of pump my Jeep needs another oil change at 5,000 mls & ENGINE LIGHT ON Dealer refused srvc b/c Chrysler told them about the lawsuit. Atty called dealer stated it’s a claim against Chrysler. Dealer still refused. My car won’t start,ENGINE LIGHT IS ON. TONS OF SAFETY ISSUES Called another Chrysler dealer VM they REFUSED to service Jeep. 7/23 took JEEP to 3rd Chrysler dealer found: PO6DA, B25AF-2A, B1561-13 Dealer SAID UNSAFE TO DRIVE! I HAVE NO CAR, NO $ CHRYSLER REFUSING TO PAY LOANER. Atty said this is FRAUD. Jeep won’t be in srvc 8/11 FRAUD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476019July 26, 2022
AIR BAGS, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving vehicle at highway speeds, indicators and alarms started going off saying the power steering, airbags, brake assist, and park sense features were unavailable. I exited the interstate, parked in a nearby parking lot, turned off and restarted my car. All indicator lights were normal, so I began driving again. Approximately 43 miles later, also driving at highway speeds, the same indicator lights and alarms appeared. I exited the highway and tried turning off and restarting the car. Upon restarting, all indicator lights and warning messages stayed on, and the power steering was no longer functional. The car had to be towed to a local dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475633July 25, 2022
ELECTRICAL SYSTEM
The UConnect touch screen is delaminating and causing the radio to “ghost touch” things on its own. For example, while I am driving it will call random people, turn on the heated seat, change radio stations, redirect the map, turn up the heat in the summer time, etc. This is a major safety concern as it causes huge distractions while driving. Unfortunately, this seems to be a common issue among Jeep owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475706July 25, 2022
UNKNOWN OR OTHER
The screen in my jeep is delaminating. This is a widely known issue with more than 200 complaints online and a class act just beginning. I have called a spoken with jeep multiple times trying to get mine replaced but they refuse. They say that because I did not buy warranty on the screen and also because I am not the first owner that they are not going to cover the cost of replacing it. This is a very big safety hazard as multiple people have reported there screens calling 911, turning the radio volume up to full blast, and not allowing the driver to control the AC/heat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475747July 25, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Initially called to schedule an appointment with the jeep dealership due to engine coolant loss in December of 2021 in regards to a recall of egr cooler (W79). Couldn't get an appointment until 2/25/2022. Told it was safe to drive until. 2/25 took vehicle in for inspection of said recall, told yes it does have problem, but no parts until 3/14/2022, safe to drive. Brought back 3/14/22 dealership still has vehicle, not safe to drive, still waiting on parts. Now there is a new recall (Z46), vehicle unsafe to drive, no parts or time when parts will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475775July 25, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that a repair has not be made nor are the parts available yet. No help from the manufacturer has been made either. The vehicle is still operational but the contact does not feel comfortable driving it. Also, the warranty is almost up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475575July 24, 2022
ENGINE
Vehicle slips into neutral when driving. Only ways you fix is to put in park turn off the car and turn it back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475278July 22, 2022
UNKNOWN OR OTHER
U-Connect screen is delaminating causing visibility issues and occasionally will change settings on the screen causing distractions. No report filed nor inspections done at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475405July 22, 2022
SEATS
Headrest popped open out of nowhere driving down the road. Luckily I was leaning forward
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475082July 21, 2022
ENGINE
Transmission will slip into neutral while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475173July 21, 2022
UNKNOWN OR OTHER
My u-connect screen is delaminating and the glue is leaking out. This is causing the radio/MP3/GPS guidance to constantly change settings, stations & songs and causing me to play with it constantly while driving. It did put me in a situation once while driving in an unfamiliar area where I had to reset the map display like every 10 seconds to find my way out. I now use my old Garmin. Several times I almost ran into a vehicle ahead of me or started drifting into the other lane from the distraction. I now leave the entire radio off unless I want to change my heat/AC/fan settings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475180July 21, 2022
POWER TRAIN
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while reversing, the vehicle lost motive power and stalled before independently shifting to park(P). There was no warning light illuminated. The vehicle was towed to the dealer where the battery was reset and the vehicle operated normally; however, the failure reoccurred. The vehicle was taken to another dealer however, the mechanic was unable to determine the cause of the failure. The contact stated that vehicle had also started independently before. The manufacturer was contacted and informed of the failure. The contact was then informed that the vehicle was out of warranty. The failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475210July 21, 2022
SEAT BELTS
I can't buckle either front seatbelts. I bought the Jeep new and it started this recently. It started with the front passenger belt first.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474929July 20, 2022
POWER TRAIN
Car keeps saying service shifter. Safety at risk car cuts off and on when I’m driving now the car won’t start completely. A lot off Jeep Grand Cherokee are having this problem. Components not inspected. Service shifter light just came on yesterday. Car won’t start today
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474969July 20, 2022
BACK OVER PREVENTION:DISPLAY FUNCTION
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the navigation screen was delaminating. The contact stated that the failure caused the screen to flicker. Additionally, the contact stated that the failure had caused the touchpad to operate independently. The contact stated that the delamination also caused the touchpad to change the address on the GPS while driving, which was distracting to her. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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