Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11472062July 1, 2022
SEATS
The passenger headrest popped open unexpectedly when the car was parked in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471703June 30, 2022
POWER TRAIN
The transfer case on this Jeep failed at just over 64,000 miles. As the service center tried to repair, they were unable to locate rebuilt/certified transfer cases due to high demand. A new transfer case was purchased. The core charge (fee to return old transfer case) for the service center was $1000 indicating to me that the old, failed transfer case is in high demand for rebuilds due to a common failing part. The failure of this part locks the vehicle in 4WD low. The cost of repair for me was over $2500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471798June 30, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the hubcaps were extremely hot while driving. While driving, the vehicle was shaking and pulling. The vehicle was taken to the local dealer where it was diagnosed that the rotors, hose, front, and rear brake pads needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred. The vehicle was taken to an independent mechanic who replaced the rotors, calipers, and brake pads. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471471June 29, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Vehicle stalled without warning. No power whatsoever. Illuminated battery light came on. Noticed a burning odor coming from vehicle. Checked engine bay and noticed heavy smoke coming from alternator for a good 10 minutes. Vehicle would not take a jump nor could I put into gear. Battery is completely dead. PCM also seems to be fried. Will have to be towed to Dealership. Called Jeep costumer care and referenced the t36 recall but my vin does not fall under it even though vehicle fits EXACT description of recall. Also noticed that many others are have same problem with Jeep and them not expanding the recall to their vin. How terrible!! This could have easily been a fatal situation. Jeep needs to take some responsibility and action!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471474June 29, 2022
ELECTRICAL SYSTEM, ENGINE
Problem with the PCM. No warning if goes out. Car will die and not start back up. Will not keep a charge. Windshield wipers will go on without doing anything. Can't put windows up or down. All lights on bash will light up. Lights inside and headlights will go very dim. Not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471491June 29, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
The UConnect display on my vehicle is phantom pressing buttons, going to different screens, turning things on and off as I drive. Yesterday, I was put in a EXTREMELY unsafe situation with my vehicle where the UConnect screen turned off my blind spot detection. I was unaware until I attempted to merge into another lane and hit another car!!! I called UConnect and Jeep and they told me they won’t do anything because I’m not the first owner of the car and that it can’t be replaced but for 1,000 of dollars. I feel like this should be repaired by Courtesy because this is a safety issue.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11471542June 29, 2022
UNKNOWN OR OTHER
The AHR on the driver's side activated while the vehicle was parked and the driver was hit in the neck. Upon inspection, the plastic tabs that keep the pin in place, keeping the whole apparatus in the off position, broke off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471346June 28, 2022
ELECTRICAL SYSTEM
The screen on the infotainment system starts starts clicking randomly by itself, causing a huge distraction while driving. It started three years into ownership of the vehicle, which I purchased brand new, when I noticed a bubble and occasionally would click random buttons by itself. The bubble is now bigger and the random clicks happen 100% of the time as soon as the car is turned on. It will randomly call people, or change my location while using the navigation, which I have to click the relocate button. This will go on forever until I turn off the screen, therefore I have to use my phone. There are plenty of complaints from other Jeep users with the same issue. The cause is the screen adhesive delaminates. This is a huge safety issue that needs to get fix asap. Unfortunately, Jeep charges a lot of money to replace a defective unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471460June 28, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Entering my exit I noticed my 1month old was no longer sound asleep but screaming I turned around noticing she was being approached by smoke arising from the back of the vehicle.As panic set in I immediately tried to come to stop moving off the exit. At the same time clear fluid gushed out of the hood and smoke immediately entered the front of the vehicle making it difficult to come to a stop see or breath. I went blank out of fear or pure confusion as I reached for my infant in the back as quickly as I could at that point she was. No longer crying. I shot out of the vehicle as fast as possible and stayed in a safety spot attempting to shield her from the sun as I watched the jeep ignite and continue to smoke itself out witnesses gathered around one allowing me to sit in her vehicle with my baby until help arrived. NO warning signs once so ever no indication of an over heating vehicle drove perfectly and not frequently it may be inspected at the towing it was taken to as for the safety of my newborn and myself we both could’ve tragically ended up gone because I was not and would not have thought twice about leaving my daughter in that vehicle. she just got into this world to be taken that fast it wasnt an option. I’ve been very uneasy since the incident with absolutely anything that functions or is electronic. Continues replay in my head over and over again in detail and nothing new pops up truly a very Traumatic experience and an unexpected loss. appointments I can’t make it to have had to cancel I do not have family here especially not close by to help me this accident was by far caused by the vehicle because it definitely look like he had a mind of its own suddenly
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11471142June 27, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while attempting to open the liftgate manually, the liftgate failed to operate as designed. The contact was however able to use the key fob to operate the liftgate. The contact stated whenever the vehicle was not in use the battery would be drained. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 15V393000 (Structure). The manufacturer was notified of the failure. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471267June 27, 2022
UNKNOWN OR OTHER
Uconnect NAV 8.4N updated to the latest firmware when purchased in July of 2020. Currently it will reboot randomly and go to a black screen. At which point it will blast the heater and the radio at full volume while driving. Extremely terrifying and dangerous. Uconnect says it’s not their problem as it is an 8 year old system. Seems like they should be held accountable for forcing drivers into a DISTRACTED driver situation. Repeatedly. So far the only fix I have found is to pull over immediately and restart the vehicle. I am about to purchase an aftermarket unit to replace this dangerous item that is also affecting the resale value of said vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471024June 26, 2022
UNKNOWN OR OTHER
My radio has failed just 4 years 2 months after purchase. It skips all over the place and then the navigation comes on without me engaging it and it is a huge distraction when I am trying to concentrate on the road. I bought this vehicle brand new!!! Now I’m scared to death driving it with all these distractions especially on a very busy highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471036June 26, 2022
SERVICE BRAKES, SUSPENSION, WHEELS
It increased speed, then tried to break and the breaks locked up, then I tried to move to not hit the car in front of me and the whole front passenger side control arm snapped off causing me to loose a tire.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470930June 25, 2022
SERVICE BRAKES, POWER TRAIN, WHEELS
The breaka locked up and i went to go around so i wouldnt hit the person in front of me. When i did the front axle cv joint totally snapped off the passenger side that hold the tire on. And i couldnt steer or anything
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470983June 25, 2022
ENGINE
Vehicle stalled while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470808June 24, 2022
AIR BAGS
A pickup truck struck driver side of car, while truck was traveling over 50 mph, and side air bags did not deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11470817June 24, 2022
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
Power steering, engine acceleration, coolant/radiator, belts, eco diesel system, blind side detectors and automatic emergency breaking have all been major issues with this jeep. I've almost been crashed into by other vehicles, including an 18 wheeler, because of the engine instability. It is now in the repair shop and completely unable to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470891June 24, 2022
AIR BAGS
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 70 MPH, she rear-ended another vehicle. The air bags did not deploy upon impact. The contact hit her head and her left leg on the steering wheel. The other driver was treated at the scene for unknown injuries. The contact sought medical attention at the hospital; no injuries were treated. A police report was filed. The contact was instructed by the police officer that she was able to drive the vehicle home; however, several warning lights appeared on the instrument panel. As she attempted to resume normal driving, the vehicle downshifted upon the depression of the accelerator pedal; she then pulled over and had the vehicle towed to her home. The next day, the vehicle was initially towed to an independent mechanic; but was then towed to a second independent mechanic by her insurance where the vehicle was deemed a total loss. The manufacturer was notified of the failure and an investigation was performed on the vehicle; the investigation concluded that since the brakes were depressed, the vehicle was not traveling at a rate of speed for the airbags to deploy. The failure mileage was approximately 24,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11470633June 23, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My 2018 jeep grand cherokee stirling. My radio screen is changing songs/station and calling people on its own. infotainment issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470642June 23, 2022
ENGINE, ELECTRICAL SYSTEM
Driving down highway at 75 then the warning light for the start/stop function lights up, the jeep then starts cutting out and sounding really rough, speed immediately drops down to the 40"s this is on a major roadway luckily there were no cars behind me because they probably would had ran into me due to speed dropping that quickly thought I had a flat due to the sound pulled over as quickly as I could got out checked everything did not see anything wrong no fluid leaking, no smoke ect..get back in the vehicle go to proceed to get back up on the road and the vehicle is running really rough and jerky will not go above 40 engine light then comes on along with warning bells, pull back over on side of road turn vehicle off let it set for about 5 min. then start back up engine light is off but the start/stop light on dash is still on, then the engine light comes back on right outside of town slowly get into town take immediately to mechanic shop he checks the engine and tells me that cylinder 5 is misfiring changes coil pack and problem still shows up, I get the vehicle towed by to my home town 3 hrs away take to dealership now they tell me that my cylinder 5 has no compression and I need new engine the vehicle only has 81000 miles just purchased last July .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee