Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11473305July 11, 2022
UNKNOWN OR OTHER
Driving 55 MPH, my vehicle had a slight jerk in transmission, engine light popped on. Alert popped up on dashboard and stated “Place car into P, Trans”. Car automatically shifted into neutral, and I rolled over to side of road, shifted car in park. Car remained running but would not shift back into drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473389July 11, 2022
ELECTRICAL SYSTEM
Infotainment center touch screen randomly switching screens distracting the driver, and making it difficult to access controls for the safety features in the settings due to random phantom clicks on the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473170July 10, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? - Main infotainment screen. Yes, it’s available for inspection. How was your safety or the safety of others put at risk? - The screen is delaminating at the top left corner and moving across the screen. Eventually it will prevent me from using the touch technology on the screen appropriately, not allow me to visibly see the backup camera, and activate features I didn’t select. Has the problem been reproduced or confirmed by a dealer or independent service center? - I told the dealer when I was there and they said my only option was to replace the whole unit out of pocket. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473244July 10, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
My Jeep Grand Cherokee L (long model with 3rd row seating) has a panoramic sunroof. Today while driving on the highway, the panoramic sunroof exploded right in the center of each section. It has two sections which overlap when fully open. There were no warning signs, lamps, or cracks prior to this. The glass shattered and flew behind us and all over the inner sunshade. It was extremely scary and dangerous! My son was in the back seat and would’ve been hit with broken glass had the sunshade been open. I haven’t filed any claims with Jeep or my insurance co yet. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473052July 9, 2022
BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
8.4 inch screen in jeep is ghost touching buttons switching from different settings automatically. Screen will turn on and off different features automatically to include back up camera, climate control, radio and Bluetooth. This is a safety concern because it requires me to constantly turn on and off settings that it is automatically switching between. I have yet to take the vehicle into a dealer but have talked to the dealer and jeep customer service and they are aware of the issue due to its frequency. The vehicle has not been inspected yet but problem is common and dealer and manufacturer are aware of the issue from the many different cars with the problem. Prior to the screen automatically activating different features the screen had began to delaminate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472873July 8, 2022
SEAT BELTS
Seatbelt not retracting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472891July 8, 2022
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH and slowing for a traffic light, the vehicle inadvertently shifted into neutral(N). The contact attempted to shift to drive(D) however, the vehicle failed to respond. The contact stopped the vehicle and attempted to shift into drive(D) but failed to. The contact turned the vehicle off and restarted while in neutral(N) and the vehicle would not restart. The contact moved the gear shifter to drive(D) and was able to restart the vehicle and the vehicle operated as intended. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472950July 8, 2022
SUSPENSION: ADJUSTMENT:MANUAL
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH during rainy weather conditions, a vehicle in the left lane attempted to turn into the lane in which she was in however that driver did not wait for the contact to pass and resulted in crashing into the middle-rear of the driver side. The other driver did not have his turning signals illuminated. The air bags did not deploy. During the incident, the contact crashed into a curb and then into a residential yard. The contact was able to get the vehicle out of the yard. The police arrived on the scene, and there was a police report filed. There were no injuries reported. The vehicle was driven dealer the following day; and diagnosed failure with a left pension, chamber link, bearing, toe suspension, rear axel, and compression; all those parts were replaced. The vehicle was then driven to a tire shop for alignment repair. The contact then experienced failure with the vehicle inadvertently jerking her off the road. The vehicle was taken back to the dealer; who performed a test drive and informed the contact the lane departure was not operating. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11472715July 7, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the vehicle started to lurch forward as if the contact had suddenly depressed the accelerator pedal. The contact stated that the 4WD and check engine warning lights were illuminated. The contact pulled off to the side of the road turned off and restarted the vehicle and the vehicle drove normally. The contact stated that the failure of lurching forward became an ongoing failure. Additionally, the contact stated that the vehicle would lurch forward when shifted into park(P). The contact drove the vehicle to an independent mechanic who diagnosed that the gear box needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472470July 6, 2022
SERVICE BRAKES
Recall on this vehicle that the dealer is unable to repair at this time. It poses a safety risk as the car can potentially shift out of break without knowing .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472544July 6, 2022
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle lost motive power and shut off without warning. The contact then discovered that the vehicle was included in NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to a dealer and the recall repair was completed; however, the failure persisted after the repair. After the initial recall repair, the relay was replaced twice but the failed to fix the vehicle. The manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472549July 6, 2022
ELECTRICAL SYSTEM
Touchscreen is delaminating on the Uconnect system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472305July 5, 2022
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the tailgate opened independently and without warning. The dealer was contacted and notified of the failure however, they had not received a callback. The contact also attempted to notify the manufacturer of the failure; however, the call was disconnected after each attempt. The vehicle was not diagnosed or repaired. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472327July 5, 2022
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the powertrain failed and the vehicle stalled. The contact pulled over safely and waited for approximately 5 minutes before restarting and driving to a local mechanic. The check engine warning light was illuminated. The vehicle was diagnosed with powertrain failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472430July 5, 2022
ELECTRICAL SYSTEM
The entertainment center screen is becoming delaminated and has randomly activates a touch, causing the screen to switch rapidly through different menus without anyone physically touching it. This causes a severe distraction when driving and renders the screen unusable (which is not just entertainment, but also contains navigation, climate control, hands-free information, etc).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472444July 5, 2022
ELECTRICAL SYSTEM
Radio changing stations on own and clock glitching!! asking for you want to change with constant glitching!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472258July 4, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. in normal driving condition suddenly apply the breakes full,putting yourself at risk if you have another vehicle that comes behind you, it will definitely hit you 2.On many occasions the anti-collision system is deactivated for no apparent reason, it is almost always in specific areas, I understand that it has to do with some Wi-Fi signal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472076July 2, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
On July 1, 2022, in the morning, the right rear passenger door window in my 2020 Jeep Grand Cherokee spontaneously exploded and then, in the evening of the same day, the rear hatch window also spontaneously exploded. The vehicle was purchased new in June of 2020 and has been driven approximately 57000 miles. There was no evidence of damage to the windows prior to the explosions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472078July 2, 2022
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
See video of failure. https://drive.google.com/file/d/1p0a9lzRf9Qy4RL0HCOCD9TyhZ7sUrvpQ/view?usp=drivesdk Vehicle electrical failure on wiring harness(es). My concern is that if happened while driving it could have become very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472113July 2, 2022
SEAT BELTS
Driver side seat belt does not retract and is not secure. When I called the dealership The service person said there is no open recalls it’s my responsibility to have it fixed. There are several 2015 jeep grand Cherokee‘s on here with the same problem. Jeep need to take responsibility and fix it! Click it or ticket is the catchphrase here in Florida. Jeep needs to fix it so I can click it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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