Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11479082August 12, 2022
ELECTRICAL SYSTEM
When I put my 2020 Jeep Grand Cherokee in reverse, the backup camera displayed on the screen like normal. However, once I shifted into drive the backup camera image was frozen on the display. It wasn’t until I powered off the radio and back on that it went away. This is a safety issue because it caused a distraction to me while I was in drive trying to figure out what was going on. I also took a video that clearly shows my jeep was in drive while the backup camera image was still frozen on the display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478944August 12, 2022
SEATS, AIR BAGS
The passenger side active headrest restraint spontaneously engaged and will not reset. I was a passenger when it happened and it struck me in the back of the head. I’ve noticed many others with my year, make and model of vehicle have had similar issues, but Jeep is not wanting to accept there is a manufacturing default. Luckily it wasn’t my drivers side headrest. But it could be next time and potentially while I’m driving. There were no warnings prior and it’s extremely rare that anyone rides in that seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478565August 10, 2022
STRUCTURE:BODY
Dash board leather cover bubbling de lamanting. Causing stange reflections in windshield while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478587August 10, 2022
POWER TRAIN, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Problem in transfer case, can’t use 4WD, ACC and FCW are not working. My car has only 41000 miles and I am reading about many, many others having the same problem. Jeep should recall this problem!! Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478480August 9, 2022
UNKNOWN OR OTHER
8.4 radio screen is delaminating, the delaminating and causing safety issues while driving. If cold out the heated seats stay on even after warming up, cannot turn off due to screen ghosting/flickering. I purchased to Jeep brand new from Military Auto Sells in South Korea. Tried to get it repaired here in Korea under my warrantee, was told it did not fall under my warrantee. FYI, My actual address is as below (Not California), no option for Military living living overseas. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478494August 9, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All ADAS systems malfunctioning: FCW, LKA, Automatic Emergency Breaking, Blind Spot Warning, ACC, Rear Cross Traffic Warning systems do not work. Overall bad build quality and cannot use safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478471August 9, 2022
EXTERIOR LIGHTING
Trailer lightning error on dashboard (trailer package is factory installed)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478128August 8, 2022
ENGINE
Vehicle stalls unexpectedly. Error is "shift to park". Driver shifts the vehicle into park. The car is then locked in park and the driver needs to restart the vehicle. The vehicle doesn't always restart. This has happened multiple times. After the first time, we took it back to the dealership where we bought the vehicle and they replaced the batteries. After the batteries were installed it happened again, took it to a Jeep dealership and they were not able to duplicate the issue so did not do anything. It happened again after that. This is extremely dangerous and can cause serious accidents since the vehicle is stalled in the middle of a road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478155August 8, 2022
ENGINE
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving approximately 75 MPH, the vehicle stalled. The check engine warning light had remained illuminated. The contact was able to veer off to the side of the road where the vehicle was towed to a certified mechanic. The certified mechanic diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle had been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478060August 7, 2022
FUEL/PROPULSION SYSTEM, ENGINE
Small evap leak code has been on my car for almost 12 months. Jeep dealer is not able to identify a fix because the code is so broad and could be triggered by many different issues. Check engine light cannot be cleared due to evap leak
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478075August 7, 2022
POWER TRAIN
I noticed a clanking noise when backing out of my drive. Dealership reported that they have had this issue a couple of times. The nut holding the drive shaft and transmission together backed off and has damaged the drive shaft, yoke, and flange causing the drive shaft to move around this the clanking noise I’ve been hearing. My vehicle has been in the shop for 4 months know because they are unable to find the flange needed to complete the repairs. I have owned this vehicle less than a year and am being told that this has been turned over to Chrysler to handle now since the part is not manufactured anywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477932August 6, 2022
ELECTRICAL SYSTEM, ENGINE, STEERING
My pre-owned 2018 Jeep Grand Cherokee 4x4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477704August 5, 2022
SEAT BELTS
With less than 16,000 miles, the driver side seat belt just stopped recoiling. Wife stated one day when she got back from running errands, she unbuckled the seat belt after driving and heard a click noise and the seat belt did not retract. Ever since then the seat does not retrack and whenever someone drives the car, they need to ensure the seat belt is placed within the car so it does not get caught in the door being closed. This will only work for so long until it gets caught in the door before the belt gets frayed and is degraded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477717August 5, 2022
POWER TRAIN
the transmission will drop in gear from 8th to 4th will have to pull over and turn car off then on will reset works fine in manual but in automatic itll shift on its own
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477780August 5, 2022
SEATS
My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) A plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and Jeep should have a recall for this component. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on August 4, 2022.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11477877August 5, 2022
FUEL/PROPULSION SYSTEM
Car stalls out while driving causing serious safety risk as it happened on the highway. Happened twice on the highway, once on a local street and another time in a tunnel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477493August 4, 2022
AIR BAGS, UNKNOWN OR OTHER
The entire leather dash has become the delaminated they had issued a recall on us for a six-month period in early 2020 they kept pushing back saying they didn’t have the parts and six months lapsed I am just worried if I were to get into an accident that the airbags on the passenger side would not operate properly due to the fact that all the leather has sagged and become unglued how can a manufacturer only make a safety recall good for six months the mechanic told me it’s because they only have a certain amount of budget on labor and parts to do safety recalls and that the shops don’t want their time taken up because it is such a time extensive process there were thousands of vehicle’s affected and a lot of them were unable to be fixed because of part shortage and the six-month timeframe they gave everyone How do I get this fixed without paying $3000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477508August 4, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER
The radio goes in and out and the wipers do not clean the glass streak
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477568August 4, 2022
ENGINE
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle started to shake with an abnormal knocking sound coming from the driver’s and passenger’s side of the vehicle. There was no warning light illuminated. The vehicle was towed to an independent mechanic but was not yet diagnosed. The dealer was not made aware of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 187,546.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477603August 4, 2022
ELECTRICAL SYSTEM
My mileage is less than 36,000 and the radio is delaminating and it’s causing random buttons to be pushed. I’m not able to turn the screen off because with the “ghost button pushing” it just turns back on. It make multiple unwanted phone calls at any given time. I work in emergency dispatch and therefore my recents are going to be my job and it’s ghost dialing, possibly causing actual emergencies to be unanswered because of my call. Cargo temperature can fluctuate from the ghost button pushing. Random things going on and because Jeep is refusing to replace, out of pocket close to $2000.00. Come on Jeep, fix an ongoing problem with your product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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