Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11480130August 19, 2022
ENGINE
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL. THE CONSUMER STATED THE ENGINE HAD BEEN REPLACED THREE TIMES. THE CONSUMER STATED THE ENGINE DIED WHILE IT WAS BEING DRIVEN. ALSO, THE VEHICLE LOST POWER STEERING DURING THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480139August 19, 2022
FUEL/PROPULSION SYSTEM
I started the car and before I could change gear, the engine check light came up immediately so I took the car to a dealership to get it checked out. The dealership mechanic accessed the problem and said it was a leaking fuel tank filler pipe assembly that caused the system to not seal. My concern is that my vehicle has never been in any accident so how can a leaking pipe occur with just normal driving?? It must be a manufacturer defect because a leaking pipe can't happen with just normal driving. If it did then that means all the cars on the road will have leaking fuel pipes from regular driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480265August 19, 2022
ELECTRICAL SYSTEM
The ignition turns its self off when your driving down the road. It starts back up when you turn the fob, but you have to slow down to a very slow speed before the transmission will engage and this is very dangerous when it happens in heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480039August 18, 2022
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
This has happened three (3) times to me. The instrument cluster on my 2014 jeep Grand Cherokee just blackouts and the windshield wipers go on, then multiple cluster warning lights illumination and a loss of anti-lock brake system (ABS) / electronic stability control system function stops. The vehicle slows down because of loss of power. A loss of instrument cluster illumination and/or loss of ABS function while driving could cause a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479893August 18, 2022
ELECTRICAL SYSTEM, ENGINE
The Vehicle well completely stop with no indication of stopping the engine just turns off power steering is gone power brakes are gone there’s nothing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479763August 17, 2022
STRUCTURE:BODY
drivers side rear interior door handle plastic cup securing the handle broken. Cannot open door from inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479503August 16, 2022
SEATS
For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479561August 16, 2022
UNKNOWN OR OTHER
The Uconnect has delimanted and is causing the display to jump around. Driving on the expressway the back-up camera kept coming on, the heat and warming features jump around, the Uconnect makes calls, it has tried calling the SOS number. This is a known issue and Jeep should be working with their customers to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479323August 15, 2022
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
I was driving down the road doing about 35 mph and suddenly I lost power steering and car jerked to the right. Power steering light, forward collision control, lane assistance, traction control and blind spot warning lights all came on, and a message appeared on my dashboard to have them all serviced. I took my jeep to the dealership I purchased it at in April and they are inspecting the cause of the problem. This is the second time my lane assistance and forward collision have had issues, and the dealership was unable to find the cause the first time. This is first time for power steering, blindspot and traction control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479330August 15, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after he had pulled off the road and was rested in a parking lot, the driver-side headrest deployed without warning. The contact called the dealer and made an appointment to have the vehicle serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired for the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479343August 15, 2022
SEATS:CRITICAL FASTENERS, SEATS
The contact's daughter owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the second-row passenger seat release button was depressed and the seat catapults forward towards the front of the seat. The occupants' head and feet were pinched between the drivers' seats. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479377August 15, 2022
ENGINE, ELECTRICAL SYSTEM
https://www.nhtsa.gov/vehicle/2017/JEEP/GRAND%252520CHEROKEE/SUV/4WD#complaints360 SAME AS THIS COMPLAINT at start up, dashboard flashes warning for EVERYTHING....SHIFTER, BRAKES, ETC BLINKERS DON'T WORK! When it finally quits, engine light stays on but it will shift. computer isssue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479429August 15, 2022
POWER TRAIN
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving approximately 30 mph the vehicle would shift hard and fail to accelerate over 40 mph. The vehicle was taken to the local dealer, who informed the contact that the transmission needed to be disassembled. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479471August 15, 2022
SEATS
The Active Headrest on this 2015 Jeep deployed at random. There was no accident or other event to cause this deployment. The deployment launched the headrest forward making the headrest strike the drivers head. Upon visual observation of the headrest, there appears to be a failure of the structural material securing the retainer pin. Dangerous! Forums abuzz with this known issue. Needs recalled IMO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479172August 13, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
We have a 2022 Jeep Grand Cherokee Limited. With the Automatic Emergency Braking system turned on, the vehicle slammed the brakes in the middle of an intersection almost causing an accident. Fortunately the vehicle behind us was able to avoid a collision, but this is an unsafe setting. It has done this twice since we purchased the car in Jan. Of 2022. The setting remains turned off now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479173August 13, 2022
STRUCTURE:BODY
Leather dash is delaminating. You issues service/recall repair for 2011-2014 Jeep Grand Cherokee in 2019 for same issue. This has not been resolved issue is all over the internet and owners are furious with fca for not fixing the issue. Seems to happen just outside of warranty around 42000-60000 miles. Mine was at 42500. I don’t know what to do. This is getting into my lower part of windshield impeding my vision outside my windshield. The service/recall needs to be extended to include subsequent vehicles with leather dash boards. From 2014-present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479175August 13, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Driving down the road in the middle of the night- the entire dash went black and only warning lights blinking across. Several error messages appeared and went black again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478963August 12, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The screen on the car’s infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch” options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 Jeep Grand Cherokees. It is a manufacturing defect causing distractions while driving and should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479014August 12, 2022
SEATS
2015 Jeep Grand Cherokee Summit passenger-side headrest unexpectedly deployed yesterday, August 11, 2022, without warning and with explosive force while driving without any vehicle accident occurring or any impact to the body of the car. No human injury occurred, though the intense force of the explosion caused my cell phone to jump out of the cup holder as the force translated through the seat and center console and nearly caused loss of driving control with pedestrians in close proximity to the car. It could have easily caused injury or death if it had been the driver's side, especially at greater speed. Have not yet been able to take the car to a dealer so quickly afterward. I find no recalls under my VIN, though I found an electronic copy of Mopar Warranty Bulletin No. D-20-10, dated August 26, 2020, stating an immediate 10 year/unlimited mileage warranty extension (X88) Active Head Restraint for 2014-2018 Jeep Grand Cherokee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479066August 12, 2022
EXTERIOR LIGHTING
The touch screen on the center console of the vehicle is delaminating. The digitizer is peeling off of the screen at the top edge. This causes phantom touches on the display, causing pop-ups to appear at random, sometimes back to back in a short time. Most notably, the clock at the top-center of the display is experiencing phantom touches which causes a pop-up asking if I would like to configure the clock. This pop-up obscures most of the screen and does not go away unless dismissed by the driver or a passenger. This issue is distracting for the driver, and blocks access to digital buttons used to control function of the car, as well as other systems like the onboard navigation. The component has not yet been inspected by the manufacturer, police, insurance representatives or others? The delamination began in the top two corners of the screen. In the span of about two weeks the entire top edge of the digitizer has peeled away from the screen and it continues to peel off downwards. This issue first manifested while the car was parked outside on a hot day, and I believe the summer heat has exacerbated the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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