Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11481150August 25, 2022
ENGINE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
2019 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-426. THE CONSUMER REQUESTED CONFIRMATION THAT THE VEHICLE WAS SAFE TO DRIVER WITHOUT HAVING THE RECALL COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481190August 25, 2022
ENGINE
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE THE CONSUMER PLACED THE REQUEST.*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481305August 25, 2022
ENGINE
radiator, hoses, coolant issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480976August 24, 2022
POWER TRAIN
1. The vehicle was in park and it proceeded to move forward by itself. 2. The vehicle could have easily hit myself, my father or my dog. 3. I will report the incident to the dealership today. 4. There was no warning lamp present. The vehicle was on. It was in park. I had exited the vehicle and the door was closed. The vehicle then moved forward by itself and crashed into my parents' car. I had to enter the moving vehicle to address the situation.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11480981August 24, 2022
AIR BAGS, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated upon raising the front driver's side headrest, it deployed inadvertently. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the front driver's side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480701August 23, 2022
POWER TRAIN
Driving down the highway and power/acceleration did not work. I had to cross lanes of traffic to pull over the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480829August 23, 2022
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
My vehicle has a recall with the parts not available, I crash without prior warning, and injured. I have contact FCA US and other customer care numbers provided. My vehicle was repaired for the outer damage due to the collision, but my vehicle does not pass emission due to parts not being available. My car is drivable with very little power and can only drive a very low speed and locally. I have called about this matter for over a month and afraid that I will get in to another accident. I have not received information on when parts will be available. I had it checked and most probable other components require replacing due to the recall. This put me at risk and could have put my children at risk.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11480495August 22, 2022
POWER TRAIN
The contact's mother owns a 2015 Jeep Grand Cherokee. The contact stated that his mother had previously informed him that the vehicle would independently shift into different gears without warning. The contact was also informed by his mother that the service shifter warning message had appeared on the instrument panel. The contact took the vehicle to a dealer and was given an estimate for a diagnostic test. The contact then replaced the battery after the vehicle failed to start up as needed. A few months after the replacement, the battery failed again. The vehicle was then towed back to the dealer where they linked the failure to NHTSA Campaign Number: 16V240000 (Power Train); however, the vehicle was not included in the recall. The contact was also informed that the parts to fix the vehicle were on backorder. The manufacturer was notified of the failure and the contact was informed that the vehicle was already serviced prior under the recall in 2017. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480507August 22, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 75 MPH, the front, passenger side headrest deployed without warning. The contact's wife was sitting in the front passenger seat during the failure and was hit in the back of the head. The contact stated his wife had experienced headaches since the incident but had yet to seek medical attention. The contact notified the dealer of the incident but was offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11480511August 22, 2022
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO HIGH PRESSURE FUEL PUMP SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL HAD NO REMEDY AND WAS UNSAFE TO DRIVE. THE CONSUMER PURCHASED A NEW VEHICLE, 2022 COMPASS. THE CONSUMER TOOK A LOSS DUE TO THE RECALL OF THE FUEL PUMP ON THE JEEP AND REQUESTED TO BE REIMBURSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480556August 22, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact took the vehicle to the dealer and it was confirmed that parts were not yet available. The contact stated that while driving at 75 MPH, an abnormal popping sound was coming from the engine and the vehicle started to lose motive power. Simultaneously, several unknown warning lights appeared on the instrument panel. The vehicle failed to accelerate upon depression of the accelerator pedal. The contact was able to coast the vehicle to the shoulder of the highway. The contact made multiple attempts to restart the vehicle however, the vehicle failed to restart. The vehicle was towed back to the dealer where it remained in their possession. The manufacturer had been notified of the failure and the contact was given a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480595August 22, 2022
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while the vehicle was receiving routine maintenance at the local dealer, the contact was informed that the motor mounts needed to be replaced. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was 69,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480601August 22, 2022
TIRES, TIRES:TREAD/BELT
Traveling at 55mph on Rt. 264 W. in Virginia Beach, VA the right rear tire "exploded" with no warning whatsoever and sent my vehicle out of control coming very close to impacting vehicles on either side. I regained partial control and got the vehicle onto the shoulder. My family was shaken but o.k. State Police arrived. Upon inspection there was very little left of the tire (I will upload pics). Vehicle was brought to "Discount Tire" where close inspection of the remaining tires showed steel belt protruding from the front right tire. I was amazed. The vehicle had recently passed state inspection and was well within wear limits. I paid to have the (2) obviously failed tires replaced and asked Goodyear Customer Service to pay to replace the remaining (2) - all were bought as a set from Walmart. Goodyear Customer Service refused and now I must pay for the work as no one in their right minds would drive around on the remaining (2).. There's a 50/50 chance they would fail as well! It is my understanding these are not their "top of the line tires", but I must ask when it comes to safety what possible difference can that make? We depend on our government to properly test such basic safety related items that can cause death and damage in a moment to any family. I hope the NHTSA will/does thoroughly investigate all Goodyear tires, but especially these sold primarily at Walmart if I understood correctly. This is an incident that simply should not have occurred and even after the fact of TWO of these tires falling apart on the same vehicle, their corporate headquarters refused any responsibility; financial or otherwise.. not even an apology!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480613August 22, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480652August 22, 2022
SEAT BELTS
Seat Belt will not retract and lock in sudden stops or in crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480402August 21, 2022
ENGINE, ELECTRICAL SYSTEM
There are a ton of posts on Reddit showing a bunch of 3.6l jeep owners all having the same issue with the VVT/VVL Solenoid. It seems to be all the same, the truck starts running very rough and like complete [XXX], CEL starts blinking, and then they check the codes coming up and they all seem to be getting codes p0456, p105d & p0302. The misfire is in cylinder 2 and the VVT Solenoid needs to be replaced at not even 70k miles. The bad solenoid caused the jeep to be undriveable. There are a ton of jeep owners who are all having this same EXACT issue with their jeep and yet this isn’t a recall?? Jeep obviously made a faulty truck. Please explain HOW THERE ISN’T A RECALL TO FIX THE VVT/VVL SOLENOID IN THESE JEEPS?? Some people are spending thousands to get it fixed at a dealer, which is seriously messed up bc it’s one little part and such an easy fix and just getting ripped off. JEEP NEEDS TO FIX THIS OBVIOUS VERY WELL KNOWN ENGINE ISSUE BC THATS ON THEM, THEY SHOULD HAVE TO PAY, NOT THE CONSUMERS who put all their faith into jeep to make a good running truck, only to get [XXX]!!! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480448August 21, 2022
AIR BAGS, SEATS, UNKNOWN OR OTHER
My driver's-side headrest/"airbag" deployed without a collision. I was wiping down my drivers seat after getting the seat dirty and when I wiped over the headrest it popped against my hand and I heard a tinkling noise of something bouncing around inside my vehicle. Further inspection showed that my headrest had popped out like it had deployed in a crash, etc. I was parked in my driveway and was not pushing hard on the headrest. I looked inside the headrest, and also googled this incident, and there are plastic clips inside the headrest that hold it in place. Those plastic clips wore out and broke off, causing the headrest restraint to deploy. I googled this situation and discovered that other people experienced this same thing as well - I got lucky because I wasn't driving when it happened!! But also, after further research, I found out that this is a thing that is happening and nobody is doing a recall about it. It will cost $600+ to get a new headrest inserted BUT there's no guarantee that my next one won't do the same exact thing! I haven't spent the money to get it fixed yet, because of that, but I have to have my seat and lumbar support adjusted ridiculously so that I can ride comfortably without my neck sticking out like a turtle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480341August 20, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Aloha i have a 2011 jeep grand cherokee that is over heating. It started when leading up to the recall for a fuel pump relay. The part didnt really exist is what the dealership mention. They would put an order in for the part but it took almost 2 months for it to come in then they put the part in jeep has never drove the same. I pulled up the code P0443 evap system I change that checked codes still had code n problem. I'm running out of option n money about to give up. Pls help is possible would like to jus get another vehicle but I spent mosr of my funds trying to find the jeep smh. Help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480360August 20, 2022
ELECTRICAL SYSTEM
TIPM module has gone out around 64000 miles causing throttle, starting and charging issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480371August 20, 2022
SEAT BELTS
Both driver and passenger seat belts have issues with retracting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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