Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#716591December 29, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
IN CONVERSTAIONS WITH OTHER JEEP OWNERS AND MECHANICS IT IS CONSIDERED A "COMMON" PROBLEM FOR THE REAR WINDOW WIPER MOTOR TO NOT WORK. I WOULD LIKE TO HAVE THIS ON RECORD TO SEE IF THERE HAVE BEEN ANY COMPLAINTS TO THE NHTSA, THIS IS AN EXPENSIVE COMPONENT AND IF NOT REPARIED COULD BE CONSIDERED A SAFETY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716624December 29, 1999
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WE HAD OUR MECHANIC WELD THE PIECES TOGETHER AS A STOP GAP MEASURE, WE ARE TOLD WE WILL NEED A NEW DOOR!. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#855210December 29, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN BRAKES ARE APPLIED VEHICLE WILL VIBRATE BECAUSE THE ROTORS ARE WARPED. A RECALL HAS BEEN ISSUED ON THE VEHICLE MAKE AND MODLE . HOWEVER THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. MANUFACTURER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716574December 28, 1999
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
I WAS DRIVING DOWN THE ROAD, WHEN SMOKE CAME BILLOWING OUT FROM UNDER THE HOOD. AFTER POPPING THE HOOD, I NOTICED THAT THE WHOLE INSIDE OF THE VEHICLE WAS COVERED IN OIL, ALSO NOTICED THAT THE POWER STEERING HOSE WAS OFF. WENT TO DEALERSHIP TO GET VEHICLE FIXED, SPENT APPROX $900 TO HAVE A NEW POWERSTEERING PUMP AND GEAR BOX ASSEMBLEY, MECHANIC STATED THAT THE GEAR BOX HOUSING HAD RUSTED THROUGH AND CAUSED THE PART TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716576December 28, 1999
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHEN I HAD BROUGHT THE VEHICLE INTO THE DEALERSHIP TO HAVE THE POWER STEERING PUMP/GEARBOX TO BE REPLACED, I HAD MENTIONED THAT THE FRONT END OF THE VEHICLE WAS MAKING A WHURING SOUND. THEY WERE NICE ENOUGH TO FIX AND CHARGE ME FOR THE NEW STEERING PARTS, BUT DIDN'T THINK ABOUT CALLING ME ABOUT THE PROBLEM WITH THE FRONT END. I WAS A LITTLE BIT CONCERNED WITH THE FRONT END AFTER SPENDING $4800 ON REPLACING THE FRONT END AXLE, BEARINGS, AND DIFF PLATE. THEY FOUND THAT THE FRONT END HAD MORE OF THE SAME PROBLEMS WITH IT AS BEFORE. THEY REPLACED THE DEFECTIVE PARTS THAT WERE UNDER WARRANTY, AND THAT TOOK CARE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716578December 28, 1999
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
GOING DOWN THE HIGHWAY AT 65 MPH, NOTICED A METALIC CRUNCHING SOUND, WHICH BECAME A CHATTERING AND WHURING SOUND. BROUGHT THE VEHICLE INTO A LOCAL DEALERSHIP, THE MECHANIC SAID THAT IT WAS A SPUN FRONT PINION BEARING. AFTER THE MECHANIC FIXED THE FRONT END, THE PINION BEARING SPUN AGAIN, THIS TIME THEY HAD TO ORDER A WHOLE NEW AXEL FOR THE FRONT END, THE PART TOOK 42 DAYS TO BE MADE. I'M NOT SURE IF THE PART TOOK THAT LONG TO BE MADE, BUT I HAD STATED THAT I WOULDLIKE TO PURCHASE A NEW CAR, AND ONLY AFTR I DECIDED NOT TO PURCHASE THE NEW CAR, BECAUSE CHRYSLER FINACIAL WAS LOOKING FOR MORE THAN A $6000 DOWN PAYMENT. THE PART APPEARED AFTER I TOLD THEM I IDN'T WANT TO BUY THE CAR. AFTER THE PARTS WERE REPLACED, THE FRONT END WAS FINE, AND I WAS OVER $6500 DOLLARS POORER AFTER RENTING A CAR AND WAITING FOR THE PART TO BE MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716371December 23, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD MY FRONT ROTORS REPLACED ON MY 1997 JEEP GRAND CHEROKEE 4 TIMES. (17000, 28000, 35000, 43000 MILES) . I DO NOT DRIVE IN STOP AND GO TRAFFIC. I DO NOT TOW AND I AM NOT A HEAVY BRAKER. I HAVE COMPLAINED TO CHRYSLER ABOUT THIS PROBLEM ON SEVERAL OCCASIONS, BUT THEY SAID IT IS NOT THEIR DEFECT. IT MUST BE THE WAY I AM DRIVING. I HAVE FOUND WEB SITES (DEJA.COM, EDMUNDS.COM) THAT HAVE NUMEROUS POSTINGS ABOUT THIS PROBLEM. I REALLY FEEL THAT THIS IS A DEFECT IN THE CHRYSLER PRODUCT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#854339December 22, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ONGOING / INTERMITTENT PROBLEM WITH VEHICLE STALLING OUT WHENEVER IT CAME TO A STOP POSITION.VEHICLE BEEN IN DEALER SHOP ON TWO OCCASIONS AND NOTHING CAN BE FOUND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#854171December 20, 1999
SUSPENSION:FRONT
SPINDLE AND BALL JOINTS ON THE DRIVER SIDE ARE VERY LOOSE AND ABOUT TO BREAK WHICH MAY CAUSE LOSS OF VEHICLE CONTROL AND CRASH. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716201December 18, 1999
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, POWER TRAIN:AUTOMATIC TRANSMISSION
EXHAUST MANIFOLD HAS A LEAK IN IT, TRANSMISSION WAS REPLACED LAST MONTH AND IS SLIPPING ALL OVER AGAIN. DEALERSHIP HAD MY TRUCK FOR THREE DAYS AND DID NOT FIX I'M IN THE PROCESS OF BRING IT TO ANOTHER DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716166December 17, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL, POWER TRAIN:AXLE ASSEMBLY
MULTIPLE REAR AXLE PROBLEMS, EACH DIAGNOSED BY OWNER PRIOR TO FAILURE. (THE DEALER DIDN'T WANT TO ADMIT THERE WAS A PROBLEM) THIS VEHICLE HAS AVERAGED ONE NEW REAR AXLE EVERY YEAR, INCLUDING THIS YEAR WHICH I AM WAITING ON PARTS. THE ENGINE'S FAULTY MASS AIRFLOW SENSOR QUIT OPERATION WHILE DRIVING DOWN THE ROCKY MOUNTAINS ON SOME SWITCHBACK ROADS. THE ENGINE ABRUBTLY QUIT RUNNING, CAUSING THE VEHICLE TO LOOSE STEERING AND BRAKING CONTROL. ONLY QUICK THINKING BY USING THE PARKING BRAKE SAVED THE FOUR PEOPLE IN THE VEHICLE FROM EMINENT DEATH. THE ENGINE RELUCTANTLY RESTARTED AFTER A FEW SECONDS AND WE CONTINUED DOWN THE MOUNTAINS. HOWEVER, A FEW MINUTES LATER THE ENGINE DIED WITHOUT WARNING FOR A SECOND TIME AND WE WERE FORCED TO HOLD THE JEEP ON THE MOUNTAINSIDE WITH THE PARKING BRAKE ENGAGED. I CAN'T BELIEVE NO ONE HAS DIED FROM THIS VEHICLE! THIS SITUATION HAS OCCURED ON TWO SEPARATE TRIPS, APPROXIMATELY ONE YEAR APART, AFTER REPROGRAMMING THE ENGINE MANAGEMENT COMPUTER, AND REPLACING THE MASS AIRFLOW SENSOR AND REMAPPING THE ENGINE MANAGEMENT COMPUTER FOR A SECOND TIME. FOR THE FIRST TWO YEARS I OWNED THIS VEHICLE, IT WAS IN THE SHOP OVER 36 TIMES FOR WARRANTY RELATED REPAIRS. WHAT A PIECE OF JUNK!( DOT NUMBER: TIRE SIZE: P225/65R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550000December 16, 1999
VEHICLE SPEED CONTROL
IRREGULAR ACCELERATION CAUSES VEHICLE TO STALL OR MOVE VERY SLOWLY. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#854100December 16, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
WHENEVER SLOWING DOWN OR DOWN SHIFTING, TRANSMISSION WOULD MAKE A CLUNKING NOISE. VEHICLE ALSO JERKED WHEN SLOWING DOWN. THIS CAUSED DRIVER TO BE THROWN FORWARD. NOTIFIED THE DEALERSHIP. INFORMED BY MECHANIC PROBLEM NOT REPAIRABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850305December 15, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS KEEP HEATING UP, CAUSING EXCESSIVE VIBRATION. ROTORS HAVE BEEN REPLACED AND PROBLEM STILL EXISTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716093December 15, 1999
STRUCTURE
WHEN CAR DRIVES OVER A BUMP OR UNEVEN PAVEMENT THAT WHOLE FRONT END OF VEHICLE SHAKES ALONG WITH STEERING COLUMN. IT TAKES A FEW MINUTES FOR SHAKING TO STOP- BRAKING MAKES IT WORSE - MUST SLOW DOWN TO 30 MPH. HAVE TAKEN VEHICLE 4 TIMES TO CONRAD'S AUTO SERVICE - FIRST THEY REPLACED STABILIZER BAR, CAR STILL SHOOK. THEN REPLACED TIRES-STILL SHOOK. THIRD VISIT REPLACED SHOCKS-STILL SHOOK. FOURTH VISIT REPLACED BRAKES AND CAR STILL SHOOK. CONRAD'S CHECKED OVER ENTIRE FRONT END AND COULD NOT FIND ANYTHING- VEHICLE IS VERY DANGEROUS TO DRIVE ON HIGHWAY-BECAUSE SHAKING MAKES DRIVING UNCONTROLLABLE. *AK *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#784356December 13, 1999
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, VEHICLE SPEED CONTROL:CRUISE CONTROL, STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE DOOR LOCKS INSIDE THE DOOR FELL APART. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#715959December 12, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS WHENEVER IT FEELS LIKE DOING SO, THIS IS AN ABSOLUTE UNSAFE SITUATION THAT WE DONT FEEL THAT CHRYSLER SHOULD HAVE A CHOICE IN MAKING. MY FAMILY APPARENTLY DON'T MEAN TO MUCH TO THEM. IF IT IS ALL THE SAME, WE WOULD PREFER NOT TO BE PUT IN THIS POSITION BY THEM OR ANYONE ELSE, MY FAMILY AND FRIENDS ARE OF MOST IMPORTANCE TO US. THANK YOU VERY MUCH. AN UNHAPPY DAMLIER/CHRYSLER CUSTOMER FOR SURE!!! KEN N BARB DAVIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#715882December 10, 1999
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
PARKED AND LOCKED VEHICLE CAUGHT ON FIRE. ORIGIN OF FIRE FRONT PASSENGER SEAT. PROBABLE SEAT HEATER DEFECT. ENTIRE INTERIOR DESTROYED. INVESTIGATION BY CHRYSLER COMPLETE. CHRYSLER SAID THEY COULD FIND NO REASON THE SEAT CAUGHT ON FIRE BY ITSELF IN AN UNOCCUPIED OFF VEHICLE. THERE WAS NO VANDALISM AS THE VEHICLE WAS OPENED BY THE FIRE DEPARTMENT. SEAT HEATER WAS USED FOR THE FIRST TIME THIS YEAR THE PRIOR WEEKEND AND ON THE DAY OF THE FIRE SMELT A BURNING ODOR WHILE DRIVING BUT ASSUMED IT COMING FROM OUTSIDE THE VEHICLE. AFTER PARKING THE VEHICLE WAS NOTIFIED OF THE FIRE AFTER 3 HOURS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#715895December 10, 1999
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR MOUNTING BRACKET BROKE OFF WHEN STARTING ENGINE IN DRIVEWAY, 1 INDIVIDUAL MECHANIC AND 2 JEEP DEALER MECHANICS SAID THEY'VE NEVER SEEN THIS HAPPEN BEFORE THAT THE METAL ACTUALLY BROKE, MY CONCERN IS THAT THIS COULD HAVE HAPPENED WHILE DRIVING AND CAUSED A MAJOR ACCIDENT, AND IF IT WAS A DEFECTIVE PART, OTHER JEEP OWNERS SHOULD BE WARNED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#715917December 10, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), VEHICLE SPEED CONTROL:CRUISE CONTROL, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VEHICLE SPEED CONTROL
BRAKES: FRONT END SHAKES WHEN BRAKING, ROTORS TURNED BY DEALER, BUT PROBLEM CONTINUES - DANGEROUS. DIFFERENTIAL/TRANSFERCASE: LOUD CLUNKING NOISE FROM REAR, 'ROARING' NOISE AT SPEEDS OF 30-40MPH AND 65-75MPH. ENGINE: STALLS(DIES OUT) WHEN IDLING IN GEAR AND WHEN PUTTING GEAR FROM PARK TO REVERSE, DELEAR DOESN'T KNOW HOW TO FIX. VEHICLE LUNGES FORWARD WHEN COMING TO A STOP, ALMOST HIT VEHICLE IN FRONT - DANGEROUS. IDLES ROUGHLY, RPMS GO UP AND DOWN AT STOPS, STALLS. STEERING: PULLS TO RIGHT, DEALER SAYS ALIGNMENT IS FINE. NOISE FROM STEERING COLUMN WHEN TURNING. AC: LOTS OF WATER CONDENSED INSIDE OF VEHICLE AT PASSENGERS FEET WHEN AC ON, DEALER SAYS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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