Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#717835January 24, 2000
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE A\C HAS GONE OUT THREE TIMES SINCE I'VE HAD THE TRUCK. I HAVE HAD ALL THE O-RINGS REPLACED AND HAVE HAD A DYE PUT INTO SYSTEM. THEY CANNOT SEEM TO FIND THE LEAK. AS OF 1/24/00 THE A\C IS NOT WORKING. THIS WILL BE MY FOURTH TIME HAVING THE A\C SYSTEM CHECKED. IS THERE A PROBLEM WITH THIS YEAR .I WOULD LIKE ANY INFORMATION ON THIS AND TO ALSO LET THE MAKER OF THIS TRUCK KNOW THAT I HAVE HAD ALOT OF PROBLEMS WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717704January 22, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILED AT 50K. REBUILT. STILL SLIPS. SERVICED 2ND TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550524January 21, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
RECALL COMPONENT FAILED THREE TIMES PRIOR TO RECEIVING NOTIFICATION. (99V-340) *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550496January 21, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
VEHICLE STALLS WHEN DRIVE GEAR IS ENGAGED. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717681January 21, 2000
ELECTRICAL SYSTEM
ELECTRICAL DISCHARGE RECEIVED WHEN STEP DOWN THE VEHICLE, WHEN TOUCH DOOR OR CHASSIS (SE RECIBE UNA DESCARGA ELECTRICA AL BAJAR DEL VEHICULO Y TOCAR ALGUNA PARTE METALICA GENERALMENTE LA PUERTA). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#855242January 20, 2000
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
CONSUMER WAS TRAVELING ON A SIDE STREET AND THE HOOD FLEW UP AND HIT THE WINDSHIELD. CONSUMER HAD TOD PULL OVER IMMEDIATELY AND COULDN'T SEE. NO ACCIDENT CAUSED. DEALER IS CHARGING CONSUMER TO HAVE IT FIXED. CONSUMER HAS TURNED IT OVER TO THEIR INSURANCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#783604January 18, 2000
AIR BAGS
CONSUMER HAD THE AIR BAG CHEMICAL SPRAY IN FACE AND CHEST INADVERTENTLY WHILE VEHICLE WAS IN PARK, AIR BAG DID NOT EVEN PARTIALLY DEPLOY, SINCE THIS INCIDENT THE CONSUMER HAS BEEN VERY ILL. NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#550463January 18, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (99V-340) PRIOR TO RECALL NOTICE. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550437January 18, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE RECALL REPAIR COMPLETED, HOWEVER ADDITIONAL REPAIRS NECESSARY TO COMPLETELY REPAIR VEHICLE, THESE ADDITIONAL REPAIRS WERE NOT INCLUDED IN THE RECALL (99V-340). *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550448January 18, 2000
ENGINE AND ENGINE COOLING:ENGINE
HEAED GASKET BLEW. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717494January 18, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717516January 18, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
EXHAUST MANIFOLD DOES NOT CRACK UNLESS THEY IS DEFECTIVE OR INSTALLED INCORRECTLY. IT IS ODD THAT THIS PART WAS STOCKED BY THE DEALER AND THE PERSON BEHIND THE COUNTER NEW THE PRICE ($640.00) WITHOUT LOOKING IT UP. IF THIS IS SOMETHING THAT IS COMMON TO THEIR PRODUCT THEY SHOULD BE RESPONSIBLE FOR REPAIRS. IF IT IS LEFT UNFIXED EXHAUST FUMES WILL ENTER THE PASSENGER COMPARTMENT. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717368January 15, 2000
STEERING:LINKAGES:TIE ROD ASSEMBLY
INTERMITTENT PROBLEM, WHILE ENGINE IS RUNNING THE ENGINE CUTS OFF. AFTER 10 - 15 MINUTES THE ENGINE WILL RESTART. ENGINE FAILURE EVERY ~ 10 MILES. FUEL PRESSURE IS OK. COILS AND ECM ARE OK. NO CLEAR DIAGNOSTIC INDICATION OF ERROR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717384January 15, 2000
POWER TRAIN:DRIVELINE:DRIVESHAFT, SUSPENSION:REAR
HELLO NHTSA, I AM WRITING TO FILE A COMPLAINT ABOUT MY 1999 JEEP GRAND CHEROKEE. IMMEDIATELY FOLLOWING THE PURCHASE (NOT LEASE) OF MY GC, MY WIFE AND I NOTICED A STRONG JOLT IN THE REAR END OF THE VEHICLE WHENEVER WE CAME TO A STOP. I BROUGHT OUR VEHICLE BACK TO OUR DEALERSHIP 2 TIMES FOR INSPECTION BUT EACH TIME MY DEALER, MANHATTAN JEEP (A 5-STAR DEALER IN NEW YORK CITY) TOLD US THAT "ALL OF THE NEW '99S DO THAT" AND THAT "ALL THE ONES WITH THE V8 DO THAT". THAT WASN'T WHAT I WANTED TO HEAR BUT I THOUGHT THAT IT MIGHT GO AWAY AFTER A FEW MORE MILES. I NOW HAVE OVER 7,000 MILES ON MY VEHICLE AND THE PROBLEM IS GETTING WORSE. I HAVE WRITTEN TO CUSTOMER RELATIONS AT DAIMLERCHRYSLER TO REPORT MY PROBLEM. I DO HAVE A CASE NUMBER WHICH THEY'VE ASSIGNED TO ME. I WAS TOLD BY CUSTOMER RELATIONS THAT I SHOULD TRY ANOTHER DEALER. SINCE I WAS GETTING NO SATISFACTION FROM CUSTOMER RELATIONS, I CALLED THE SALES DEPARTMENT AT DIFEO CHRYSLER IN JERSEY CITY, NEW JERSEY AND SPOKE TO A SALES REPRESENTATIVE. I POSED AS A POTENTIAL BUYER OF A 2000 GRAND CHEROKEE. I ASKED ABOUT THE QUALITY PROBLEMS THAT THE 1999 MODEL HAD AND I WAS TOLD BY THE SALESPERSON THAT ALL OF THE 1999S PRODUCED BEFORE SEPTEMBER 1999 HAD A DEFECTIVE DRIVESHAFT AND THAT THEY SHOULD BE REPLACED. HE ASSURED ME THAT THE DEFECTS HAD BEEN CORRECTED FOR THE 2000 MODEL YEAR. SO NOW I HAVE CUSTOMER SERVICE DENYING THE PROBLEM WHILE THE SALES DEPARTMENT WAS VERY WELL AWARE OF THE PROBLEM. I NOW SCHEDULED A SERVICE APPOINTMENT AT BAYSIDE CHRYSLER-PLYMOUTH-JEEP IN BAYSIDE, NEW YORK. THE SERVICE DEPARTMENT AT BAYSIDE IMMEDIATELY KNEW WHAT THE PROBLEM WAS AND I WAS TOLD THAT I NEEDED A NEW DRIVESHAFT #52099487AC. WITH SUCH A LARGE NUMBER OF VECHCLES AFFECTED, SHOULDN'T JEEP HAVE NOTIVIED OWNERS AND NOT JUST DEALERS ABOUT THE DEFECT? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550467January 14, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
FRONT AND REAR BRAKES CORRODED. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550400January 13, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
RECALL COMPONENT REPLACED AND FAILED PRIOR TO NOTICE (99V-340), CONSUMER WOULD LIKE TO BE REIMBURSED FOR PRIOR REPAIR. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550402January 13, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
RECALL COMPONENT (99V340) FAILED PRIOR TO RECALL NOTICE AND WERE REPLACED. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717278January 13, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
THE BULK OF THE PROBLEMS THE CAR HAS WERE RECOGNIZED BEFORE 583 MILES. THE ENGINE STALLS WHEN DRIVING IN STOP AND GO TRAFFIC. THE PROBLEM SEEMS TO BE MAGNIFIED IF THE CAR GOES FROM HIGH SPEEDS TO AN IDLE . THE CAR BEGINS TO IDLE BELOW 500RPM AND THEN DIES. AFTER BEING IN TO REPROGRAM SEVERAL TIMES, NOW THE VEHICLE IS HARD TO START, IT TAKES FROM 5-10 SECONDS TO START. THE CAR HAS TRANSFER CASE PROBLEMS THAT MAKE THE CAR SHUDDER AT LOW SPEEDS WHEN TURNING. TRYING TO FIX THAT ISSUE CREATED A LEAK FROM THE TRANSFER CASE. THE CAR ALSO HAS A HOLLOW GRINDING NOISE OR RESONANCE AT 1200RPM IN 1ST GEAR WHILE UNDER A LOAD. THE CAR HAS BEEN SERVICED SIX TIMES. THESE ISSUES STILL REMAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717302January 13, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PARTS ORDERED AFTER REPEATED REPAIR ATTEMPTS - DAIMLER CHRYSLER HAS NO REPLACEMENT PARTS AVAILABLE UNTIL LATE FEBRUARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717204January 11, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ERRATIC OIL PRESSURE. MECHANIC INVESTIGATED AND DETERMINED THAT CAR ONLY HAD 1 QT OF OIL IN IT. I HAD JUST ADDED ALMOST 2 QTS 2 WEEKS AGO. NO LEAKS AND NO SMOKE INDICATING A LEAK OR BURNING. MUST BE LEAKING INTO ENGINE ITSELF WHICH IS NOT A GOOD SIGN. PLUGS ARE OKAY, SO NO OIL GOING THERE. WHERE COULD IT BE GOING? HOW DO WE RESOLVE THIS? ANY OTHER SIMILAR REPORTS? HELP! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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