Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#888039May 11, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE PEDAL WAS SHUDDERING/PULSATING AT ANY SPEED WHEN BRAKES WERE APPLIED. DEALERSHIP INFORMED CONSUMER THAT FRONT/ LEFT AND RIGHT BRAKE ROTORS WERE WARPED WITH 24,000 MILES ON THEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745221May 11, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I WAS TRAVELING AT 65 MPH WHEN I APPLIED MY BRAKES TO NEGOTIATE A CURVE. THE FRONT END OF THE JEEP BEGAN TO SHAKE VIOLENTLY AND I WAS NOT ABLE TO STOP IN TIME. I WENT OFF OF THE ROAD MOMENTARILY AND I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. UPON MECHANICAL INSPECTION IT WAS FOUND THAT THE ROTORS NEEDED RE-SURFACING. THE ROTORS WERE RESURFACED AND THE PROBLEM WAS ELIMINATED. THE CERTIFIED JEEP MECHANIC WHO FIZED MY VEHICLE STATED THAT HE HAS NOTICED AN UNUSUALL AMOUNT OF JEEP VEHICLES THAT NEED THEIR ROTORS RE-SURFACED WHEN HAVING LOW MILEAGE. I SEE THAT AS A DEFECT SINCE I HAVE OWNED MANY NEW CARS AND THIS IS THE FIRST TIME THAT I HAVE SEEN WHERE ROTORS HAVE TO BE RE-SSURFACED SO SOON. MY JEEP IS OWNED BY MY WIFE AND IT IS OUR FAMILY VEHICLE WHICH IS DRIVEN WITHIN IN NORMAL LIMITS. EVEN MY POLICE CAR THAT I DRIVE AT WORK (WHICH IS DRIVEN HARD) DOES NOT NEED IT'S ROTORS RE-SURFACED YET. I HAVE ALSO RE-SEARCHED AND FOUND THAT OTHER JEEP OWNERS ARE EXPERIENCING THE SAME PROBLEMS WITH ROTORS. I HOPE THAT YOU WILL LOOK INTO THIS MATTER. IN ALL MY DRIVING, I HAD NEVER EXPERIENCED SUCH A TENSE MOMENT WHEN I TRIED TO BRAKE TO NEGOTITATE THAT CURVE. I WAS DOIND 65 MPH, HOWEVER I HAD BEGAN TO SLOW DOWN FOR THE CURVE AND I COULD NOT DUE TO, IN MY OPINION, DEFECTIVE ROTORS. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887951May 10, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
VEHICLE IS PULLING TO RIGHT AT ALL TIMES, DEALER STATED IT WAS STEERING GEAR ASSEMBLY. THERE IS RECALL 01V007000/ STEERING GEAR ASSEMBLY, BUT THIS VEHICLE IS NOT INCLUDED DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887954May 10, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, TIRES
WHENEVER BRAKING AFTER TRAVELING 45MPH AND ABOVE VEHICLE WILL VIBRATE. CAN MAINTAIN CONTROL WHEN THIS HAPPENS. BEEN TO DEALERSHIP AT LEAST 3 TIMES FOR PROBLEM. PROBLEM IS CAUSING TIRES TO WEAR OUT EXCESSIVELY DUE TO ROTORS. MECHANIC CANNOT RESOLVE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745178May 10, 2001
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
93 JEEP GRAND CHEROKEE CAR FIRE (5/7/2001; ABOUT 4:15 PM)I HAVE A STORY TO RELATE; HOPEFULLY THERE MIGHT BE SOMETHING TO LEARN FROM ITMY WIFE AND I WERE TRAVELING TO BWI TO DROP OFF OUR SON SO HE COULD CATCH A PLANE BACK TO CHICAGO. A FEW MILES BEFORE THE I-695 N EXIT, WE STARTED SMELLING A BURNT RUBBER OR PERHAPS EXHAUST TYPE OF SMELL. MY SON WAS DRIVING AND I SUGGESTED HE GET IN THE OUTSIDE LANE AND SLOW DOWN TO SEE OF THE SMELL GOT WORSE OR WENT AWAY. ALL THE ENGINE GAUGES READ FINE. AS WE WERE TRYING TO DECIDE WHAT TO DO, THE CAR SUDDENLY TOOK A COUPLE OF HARD JERKS AND THERE WAS A LOUD BANG. THE ENGINE WAS STILL RUNNING, BUT THE CAR WAS COMING TO A QUICK STOP. WE WERE IN THE OUTSIDE LANE, BUT RIGHT AT THE I-695 EXIT SO THERE WERE 2 MORE EXIT LANES ON OUR RIGHT. WE COULDN'T GET TO THE SHOULDER. THE CAR CAME TO STOP QUICKLY; IT DIDN'T APPEAR TO WANT TO COAST EVEN WHEN I SUGGESTED MY SON MOVE THE TRANSMISSION LEVER TO NEUTRAL. ALL OF A SUDDEN THERE WAS A LOT OF SMOKE COMING OUT FROM UNDER THE REAR OF THE CAR. AT FIRST I HESITATED TO GET OUT OF THE CAR FOR FEAR OF BEING HIT BY OTHER TRAFFIC AND WE COULDN'T SEE TO OUR REAR BECAUSE OF THE SMOKE. WHEN I REALIZED THERE WAS NO TRAFFIC COMING PAST US, I GOT OUT OF THE REAR SEAT AND LOOKED UNDER THE CAR; THERE WERE FLAMES. I YELLED AT MY WIFE AND SON TO GET OUT OF THE CAR AND WE ALL WENT ACROSS TO THE SHOULDER OF THE ROAD. THE JEEP BURNED TOTALLY. . LATER IN SPEAKING TO THE FIRE CAPTAIN, HE TOLD US THAT THE REAR DIFFERENTIAL OF THE CAR HAD BEEN CHERRY RED. THEY HAD PUT 700 GALLONS ON THE CAR TO PUT OUT THE FIRE AND COOL OF THE DIFFERENTIAL. IT APPEARS THE DIFFERENTIAL HAD FAILED (I BELIEVE IT WAS THE INPUT BEARING WHERE THE DRIVE SHAFT CONNECTS), OBVIOUSLY GOTTEN VERY HOT, AND LOCKED UP CAUSING THE DRIVE SHAFT TO BREAK OFF AT THE DIFFERENTIAL (THAT END OF THE DRIVE SHAFT WAS RESTING ON THE GROUND). WHEN THE THINGS STARTED BREAKING, THERE MUST HAVE BEEN SOME RUPTURE OF A FUEL LINE OR THE FUEL TANK; THEN THERE WAS FIRE.*A
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#887793May 9, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
EVERY SIX MONTHS CONSUMER HAS TO TAKE VEHICLE IN FOR BRAKE PROBLEMS, SUCH AS SQUEALING AND VIBRATION. THESE PROBLEMS OCCUR AT ANY SPEED. DEALERSHIP INFORMED CONSUMER THAT ROTORS WERE NOT HEAVY DUTY ENOUGH TO HANDLE VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745079May 8, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN BRAKING EXPERIENCING VIOLENT VIBRATION DURING DEACELERATION/ ROTORS ARE WARPED AT 26,000 MILES. DRIVING CONDITIONS EXPERIENCED BY VEHICLE ARE 80% HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887594May 7, 2001
POWER TRAIN:MANUAL TRANSMISSION, VEHICLE SPEED CONTROL
WITH CRUISE CONTROL ON AND GOING UP A HILL THERE IS HESITATION, AND THEN VEHICLE SLAMS INTO A LOWER GEAR. SLAM IS SO BAD THAT PASSENGERS ARE STARTLED. TOOK TO DEALER, AND THEY SAID THEY DON'T KNOW WHAT TO DO ABOUT THIS PROBLEM.*AK CONSUMER WAS TOLD BY DEALERSHIP THAT THIS IS NORMAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887633May 7, 2001
VISIBILITY:GLASS, SIDE/REAR
REAR WINDOW HAD BLOWNOUT WHILE VEHICLE WAS PARKED. HAD AT LEAST 2 WINDOWS SLIGHTLY OPEN AT THE TIME. HAD HAPPENED BEFORE IN SEPTEMBER, 2000. NOTHING HAD HIT IT.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744974May 5, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
SEVRE BRAKE SHUDDER WHEN SLOWING FROM HIGHWAY SPEEDS. BRAKES PULSATE WHEN APPLIED ON IN TOWN DRIVING. WE OWN 2, JEEP GRAND CHEROKEES AND HAVE THE SAME PROBLEM WITH BOTH VEHICLES. PARTS WERE BACKORDERED WHICH INDICATES THE DEMAND IS GREATER THAN THE SUPPLY. I BELIEVE CHRYSLER KNOWS THEY HAVE A PROBLEM BUT ARE FAILING TO CONSIDER THE SAFETY OF CONSUMERS. WE CONTACTED CHRYSLER TO SEE IF WE COULD GET THEM WARRANTIED. ONE THEY DID THE OTHER THEY DENIED. THIS IS OUR 3RD JEEP PURCHASE. WE REALLY DO LIKE THE VEHICLES BUT IF WE CAN'T GET SOME SATISFACTION IT MAY VERY WELL BE THE LAST ONES WE BUY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887461May 4, 2001
STEERING: STEERING WHEEL/HANDLE BAR
STEERING COLUMN HAS ROTATED WHICH CAUSED CRUISE CONTROL TO BE ON TOP INSTEAD OF ON SIDE. CONTACTED THE MANUFACTURER, AND WAS INFORMED THERE WERE NO RECALLS OR TECHNICAL SERVICE BULLETINS. THERE SHOULD BE NO PROBLEM WITH STEERING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744915May 4, 2001
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
BEEN HEARING GRIND NOISE IN REAR OF CAR . MECHANIC SAYS NEEDS DIFFERENTIAL REBUILT . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744939May 4, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744945May 4, 2001
POWER TRAIN:AXLE ASSEMBLY
GREAT WEATHER, SMOOTH ROAD, A BOTTOM OF A HILL, LEFT REAR AXLE BROKE AT 60 MPH CAUSING THE VEHICLE TO SPIN AND THEN ROLL. LEFT REAR WHEEL TOTALLY SEPARATED FROM VEHICLE. VEHICLE WAS A TOTAL LOSS AFTER ROLLING AND LANDING UPSIDE DOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#561061May 3, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER RECEIVED RECALL NOTIFICATION (99V340000) BUT DEALERSHIP CHARGED HER FOR THE REPAIRS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744884May 3, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THE DISC BRAKES ON THE 1999 JEEP GRAND CHEROKEE LAREDO ARE THE SAME AS THOSE RECALLED ON THE 1999 JEEP CHEROKEE SPORT (RECALL 00V136000), BUT THE MANUFACTURER IS UNWILLING TO ADMIT TO ANY KNOWN BRAKE DISC DEFECT ON THE LAREDO. THE PROBLEM IS PITTING OF THE DISC SURFACE LEADING TO A PULSATING VIBRATION WHEN THE BRAKES ARE APPLIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887265May 2, 2001
POWER TRAIN:AXLE ASSEMBLY
LEFT REAR AXLE SEPARATED AND FELL OFF VEHICLE WHILE DRIVING, CAUSING DAMAGE TO VEHICLE. DEALER HAS INSPECTED VEHICLE.*AK DEALER ESTIMATED REPAIR TO BE AT $4,900.00 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887296May 2, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
EVERY EIGHT THOUSAND MILES, BRAKES NEED TO BE REPLACED. DEALER HAS REPLACED 3 TIMES. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9002106May 2, 2001
AIR BAGS:FRONTAL
WHEN VEHICLE HIT A METAL POLE HEAD ON THERE WAS NO DEPLOYMENT OF AIR BAG(S). THE VEHICLE WAS TOTALLED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#887309May 2, 2001
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
CONSUMER HAD TO HAVE FUEL SENDING UNIT REPLACED. PLEASE PROVIDE ADDITIONAL INFORMATION. *AK FUEL GUAGE INDICATES MORE FUEL THAN ACTUALLY HAVE, WILL RUN OUT OF FUEL WHEN GUAGE SAYS 1/4 TO 1/2 AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee