Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#746485June 6, 2001
SUSPENSION
ON 4/14/01 VIOLENTLY SHAKING AT 45-50 MPH STEERING WHEEL AND WHOLE CAR. TOOK TO DEALER BUT SAID THEY COULDN'T DUPLICATE. THEN AGAIN HAPPENED ON 5/10/01 I TOOK IMMEDIATELY TO DEALER. PERSON FROM SERVICE DEPT. RODE WITH ME AS THE CAR SHOOK VIOLENTLY. FELT AS IF THE CAR WAS GOING TO FALL APART.VERY FRIGHTENING. BUT AGAIN TOLD BY SERVICE DEPT. THEY COULDN'T DUPLICATE PROBLEM. I WOULDN'T TAKE CAR BECAUSE OF DANGEROUS CONDITION AND THEY RETURNED CAR ON 5/22/01 WITH SOLENOID & TRANSDUCER REPLACED . BUT I'M STILL AFRAID DRIVING FOR FEAR IT WILL HAPPEN AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746382June 4, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT END AND STEERING WHEEL SHAKE BADLY WHEN BRAKING AT 40-50+ MPH. BRAKES SEEM TO "GRAB." DEALER SAYS ROTORS ARE BAD; ONLY HAS 13,300 MILES ON VEHICLE; DEALER SAYS NOT COVERED BY WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746391June 4, 2001
ENGINE AND ENGINE COOLING:ENGINE
FAULTY HEAD GASKET ... #3 CYLINDER CRACKED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746397June 4, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKE PEDAL PULSATES AND FRONT END SHAKES AND SHIMMIES LIKE THE TIRES ARE GOING TO FALL OFF WHEN STOPPING AT NORMAL TRAFFIC SPEEDS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746349June 3, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM:IGNITION
JEEP DEALERSHIP CANNOT FIND ANY ELECTRICAL FAULTS WHICH CAUSE ENGINE TO SHUT OFF AT HIGHWAY SPEED. THIS HAS OCCURRED TWO TIMES AND REPORTED TO NHTSA DATABASE. I REPLACED A BRAND NEW FACTORY BATTERY PER THE DEALER RECOMMENDATION AFTER A FULL SYSTEM DIANOGSTIC WHICH REVEALED NOTHINHG. BUT ONLY TWO WEEKS AFTER THE DIANOSTIC, I HAD TO REPLACE A DAYTIME RUNNING LAMP MODULE; AND CURRENTLY THE DOOR AJAR INDICATOR LIGHT IS REVERSED. I THINK JEEP HAS MAJOR ELECTRICAL SYSTEM FAULTS WHICH THEY ARE DENYING FROM THE MANY COMPLAINTS I AM READING ONLINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785016June 2, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
CONSUMER STATES STEERING WHEEL VIBRATES VIOLENTLY WHILE BRAKING AT VARIOUS SPEEDS, FRONT ROTORS WERE REPLACED TWICE AND TURNED TWICE, DEALERSHIP STATES THEY WILL NOT FIX PROBLEM AGAIN, CONSUMER WAS TOLD BY DEALER THAT THEY SEE THIS PROBLEM WITH THIS TYPE OF VEHICLE EVERYDAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889556June 1, 2001
TIRES
CONSUMER WAS TRAVELING ABOUT 50MPH ON HIGHWAY AND NOTICED THAT VEHICLE WAS VIBRATING. SHE HEARD A NOISE, AND LOST CONTROL OF VEHICLE AND WENT INTO ANOTHER LANE OF TRAFFIC. WHEN SHE CAME TO A STOP, FRONT RIGHT PASSENGER'S TIRES BLEWOUT. GOODYEAR, WRANGLER GSA, P24570R15.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#889565June 1, 2001
STEERING: STEERING WHEEL/HANDLE BAR, STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
STEERING WHEEL/COLUMN IS MAKING A CLICKING NOISE WHEN WHEEL IS TURNED, AND STEERING WHEEL FEELS AS IF IT IS LOOSE. ALSO, WHEN WHEEL IS TURNED A BEEPING NOISE IS EMITTED ON A RANDOM OCCURRENCE. DEALERSHIP HAS EXAMINED VEHICLE, AND CHANGED GEAR BOX THREE (3) TIMES. HOWEVER , PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889572June 1, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
RECEIVED RECALL NOTICE 00V136000. HAD RECALL REPAIRS DONE AFTER TAKING VEHICLE TO DEALERSHIP. ONE MONTH LATER, RECEIVED NOTICE. TOOK VEHICLE TO DEALERSHIP, MECHANIC REPLACED ROTORS. BRAKES WERE OKAY. AT 73,000 MILES HAD TO TAKE IT BACK DUE TO ROTORS SHATTERING WHEN BRAKES WERE APPLIED. INFORMED CERAMIC, AND ROTORS PLACED ON VEHICLE WITH METALLIC PADS. MECHANIC REFUSED TO TURN ROTORS UNLESS PAID FOR. ALSO, DUE TO WEAR AND TEAR ON ROTORS AFTER 8,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561404May 31, 2001
EQUIPMENT:MECHANICAL:CARRIER/RACK
IT IS NOT POSSIBLE TO SECURE LOADS TO THE ROOF RACK, THE TIE-DOWN HOLES ARE NOT DRILLED ALL THE WAY THROUGH THE SLIDE RAILS, IT IS TOO SHORT, AND THE CROSSBARS COVER THE TIE DOWN HOLES WHEN SPREAD TO THE LAST POSITION AT EACH END, CONSUMER STATES HIS PREVIOUS 1993 CHEROKEE HAD TIE DOWN HOLES THAT WERE DRILLED ALL THE WAY THROUGH THE SLIDE RAILS WHERE HE WAS ABLE TO PROPERLY SECURE LOADS WITH NO PROBLEM. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746200May 31, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), SEATS
I WILL NEVER BUY ANOTHER CHRYSLER. NO SAFETY DEFECT MENTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889455May 31, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS HAVE BEEN REPAIRED REPLACED FIVE TIMES ALREADY. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889243May 29, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, STRUCTURE:BODY:DOOR, SEATS:FRONT ASSEMBLY:POWER ADJUST
CONSUMER'S VEHICLE WAS EXPERIENCING ELECTRICAL PROBLEMS AND ERRATIC OPERATION. INTERIOR LIGHTS WILL FLICKER ON AND OFF/ ELECTRIC DOOR LOCKS WILL LOCK AND UNLOCK, AND LIGHT ON DASH SHOWED THAT DOORS WERE OPEN IN VEHICLE. ALSO, WHILE VEHICLE WAS IN OPERATION, DRIVER'S SEAT MOVED FORWARD AND UP, WHICH PINNED DRIVER TO STEERING WHEEL. CONSUMER WAS ABLE TO PULL VEHICLE TO SIDE OF ROAD. DEALERSHIP HAS EXAMINED VEHICLE, AND COULD NOT DETERMINE THAT THERE WAS A PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746031May 29, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT ROTORS WARPED. SAME PROBLEM EXISISTED ON 1995 MODELS WHICHWAS LATER RECALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746090May 29, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE CATALYTIC CONVERTER FAILED AT 47280 MILES. CHRYSLER REFUSED TO COVER THE COMPONENTS BECAUSE THE CAR HAS A SALVAGE TITLE, EVEN THOUGH THE COMPONENT IS STILL UNDER WARRANTED. WHICH IS 8 YEARS/ 80,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889193May 25, 2001
STRUCTURE:BODY:DOOR
WHILE THE VEHICLE IS IN OPERATION ELECTRICAL DOOR LOCKS WILL LOCK AND UNLOCK ON THEIR OWN. DEALERSHIP HAS EXAMINED VEHICLE. HOWEVER, THEY CANNOT DETERMINE A DEFINATE CAUSE FOR THIS PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745900May 25, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THIS CRACK IS PERVASIVE WITH 91-97 JEEPS. ALL DEALERSHIP AND PRIVATE-LABEL MECHANICS ARE AWARE OF THE ISSUE. JEEP IS AWARE OF IT BECAUSE IN SEVERAL STATES (INCL. CA) THEY INCREASED THE WARRATNY TO 80,000 MILES FOR THE EXHAUST, AND BEGINNING WITH 97 JEEP MODELS, BEGAN USING BETTER QUALITY MATERIALS FOR THE EXHAUST. THE PROBLEM IS FRACTURE CRACKS CAUSED BY UNEVEN CONTRACTION/EXPANSION DUE TO HEAT/COLD. THE PROCESS IS UNEVEN BECAUSE THE METAL USED FOR THE EXHAUST IS NOT THE APPROPRIATE QUALITY. I BELIEVE THIS IS AN INHERENT DEFECT AND THUS IS A BREACH OF JEEP'S IMPLIED WARRANTY OF MERCHATABILITY FOR JEEP. CONSEQUENTLY, I'M ASKING NHTSA'S ASSISTANCE IN FORCING JEEP TO RECALL THESE VEHICLES. THE REPAIRS COST ABOUT $1,000 AT THE JEEP DEALERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745908May 25, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WE PURCHASED THIS VEHICLE FORM THE AFOREMENTIONED DEALER PM 8/24/00. AT THAT TIME IT HAD 14,376 MILES ON IT. A "CARFAX.ORG" REVEALED THAT THIS WAS A RETURN FROM LEASE. THERE WA S NO OTHER INFORMATION THAT WOULD INDICATE THE POTENTIAL FOR MECHANICAL FAILURE. NINE MONTHS AND 5515 MILES LATER THE PETERSON SERVICE DEPT DIAGNOSED OUR VIBRATION ISSUE WHEN APPLYING THE BRAKES AS "WARPED ROTORS" AND WE NEED TO REPLACE ALL 4 OF THEM. AT OUR EXPENSE ($430) . THIS THE FIRST TIME IN, OVER 40 YEARS OF VEHICLE OWNERSHIP, THAT I HAVE HAD TIS HAPPEN SO EARLY IN THE LIFE OF A VEHICLE? I THINK THIS SHOULD BE CHECKED OUT?? THE MANUFACTURER KNOWS SOMETHING BECAUSE THEY WILL ONLY GUARANTEE THEIR ROTORS FOR 12 MO/12K MI.?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561332May 24, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER TOOK VEHICLE TO A GARAGE AND HAD FRONT ROTORS REPLACED, SHE LATER RECEIVED RECALL 00V136 AND IS NOW REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889131May 24, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES WERE NOT BRAKING EVENLY AND BEGAN TO STUDDER WHEN APPLIED. IN REMEDY, DEALER RESURFACED REAR ROTORS. FRONT ROTORS HAD TO BE REPLACED AT OWNER'S EXPENSE.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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