Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#745818May 24, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION WAS REBUILT IN JAN.2001. ON MAY 4TH, 2001 I TOOK VECHILE TO AMOCCO TRANSMISSION TO GET A DIAGNOSTIC OF THE TRANSMISSION. WAS TOLD THERE WAS A PROBLEM, SINCE MY VECHICLE WAS STILL UNDER WARRANTY, WAS TOLD TO TAKE BACK TO DEALER. JERRY'S LINCLON-JEEP DEALER HAD MY VECHILCE FOR TWO WEEKS AND SAID NOTHING WAS WRONG WITH THE TRANSMISSION, I GAVE THEM AMOCCO'S DIAGNOTIC REPORT. ON 5/20/01 I WAS DRIVING ON RT 81 SOUTH -VA, WHEN I PUT MY JEEP IN TO 4 WHEEL DRIVE, IT STARTED TO BURN, CALLED 911 AND TOLD TO GET OUT OF VECHICLE. THE JEEP THEN PROCEEDED TO CATCH ON FIRE. THE WODDSTOCK,VA FIR DEPARTMENT PUT OUT FIRE. IT WAS TOWED TO THE WOODSTOCK GARAGE(JEEP DEALER). IT IS ESTIMATED TO HAVE ABOUT $7500 WORTH OF DAMAGE. I WAS TOLD BY MY INSURANCE COMPANY IT MIGHT BE TOTALED.. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#745860May 24, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888941May 23, 2001
POWER TRAIN
WHEN PURCHASING VEHICLE AT 80,771 SENT A LETTER ABOUT ODOMETER FRAUD. 1O8406. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888966May 23, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHILE TRAVELING AND WHEN DEPRESSING BRAKE PEDAL IT TRAVELED TO FLOORBOARD, CAUSING EXTENDED STOPPING DISTANCE. CONSUMER PUMPED BRAKE PEDAL STILL TO FLOORBOARD. THEN, CONSUMER PULLED VEHICLE OVER, AND NOTICED BRAKE PADS OFF SHOES. PLEASE PROVIDE FURTHER INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888985May 23, 2001
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SUSPENSION
CONSUMER WAS TRAVELING ABOUT 20MPH ON A SIDE STREET AND HEARD A METAL NOISE. THEN, POWER STEERING WENT OUT. DEALERSHIP WAS AWARE OF PROBLEM.*AK CONSUMER WAS UNABLE TO STEER, CONSUMRE WAS TOLD BY DEALER THAT THIS TYPE OF VEHICLE WHERE THE BRACKETS BOLTS FALL OUT ARE COMMON.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745790May 23, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES LOCKED UP ON MY WIFE IN HEAVY TRAFFIC (2 POLICE OFFICERS WITNESSED THE LOCK-UP SINCE SHE WAS BLOCKING TRAFFIC). THE OFFICERS CALLED A WRECKER, BUT SHE TURNED THE KEY ON AND OFF A FEW TIMES AND THE BRAKES RELEASED. WE TOOK THE VEHICLE TO THE LOCAL DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. I SEARCHED OTHER COMPLAINTS ON NHTSA'S WEBSITE AND FOUND SEVERAL COMPLAINTS OF BRAKE LOCK-UP ON THIS MODEL. I ALSO HAVE INVESTIGATED AN ASE WEBSITE THAT INDICATES SEVERAL PEOPLE HAVING THE SAME PROBLEM. I WORRY ABOUT MY WIFE AND 10 MONTH OLD DAUGHTER'S SAFETY IF THERE IS A PROBLEM WITH THE DESIGN THAT MAKES IT PRONE TO LOCK-UP THE BRAKES. I WOULD JUST ASK THAT IT BE LOOKED INTO BEFORE SOMEONE IS HURT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561305May 22, 2001
STEERING: STEERING WHEEL/HANDLE BAR
A PART OF THE STEERING COLUMN SHEARED OFF CAUSING THE STEERING TO GO OUT COMPLETELY RESULTING IN LOSS OF CONTROL, THE CONSUMER REQUEST REIMBURSEMENT FOR THE COST OF REPAIRS. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745690May 22, 2001
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
FUEL LEVEL SENDING UNIT SHOWED INACCURATE FUEL LEVEL, CAUSING CAR TO RUN OUT OF GAS DURING OPERATION. THIS WAS SUBJECT OF NHTSA RECALL CAMPAIGN 97V194000, BUT THE SCOPE OF THE RECALL MAY HAVE BEEN TOO NARROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888781May 21, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES PULSATE/ STEERING VIBRATES WHEN APPLYING BRAKES. TOOK VEHICLE TO DEALER, AND THEY WANTED TO TURN ROTORS. BUT, CONSUMER FELT THAT THIS WILL NOT CORRECT PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745627May 21, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS WARPING EVERY 8,000 MILES CAUSING DANGEROUS FRONT-END VIBRATION WHEN BRAKING AT HIGHWAY SPEEDS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888731May 21, 2001
FUEL SYSTEM, OTHER, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE TRAVELING AT APPROXIMATELY 65 MPH VEHICLE STALLED WITHOUT WARNING. DIGITAL CALIBRATION THAT SHOWED AMOUNT OF FUEL IN VEHICLE WAS OFF. GAS GUAGE DASH (NON-DIGITAL) SHOWED THAT THERE WAS FUEL IN VEHICLE WHEN ENGINE STALLED DUE TO NO GAS IN VEHICLE. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888592May 18, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
STEERING COLUMN HAD VIBRATION THAT HAS BEEN GETTING PROGRESSIVELY WORSE. TOOK VEHICLE TO A DEALERSHIP THAT EXAMINED VEHICLE. DEALERSHIP DETERMINED THAT ROTORS WERE WARPED AND HAD TO BE RESURFACED. ALSO, PADS HAD TO BE REPLACED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888346May 16, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT APPROXIMATELY 10,000 MILES BOTH FRONT BRAKE ROTORS BECAME WARPED/DISTORTED. WARPING WAS DUE TO MATERIALS USED IN MANUFACTURING OF ROTORS. BRAKE ROTOR WARPING OCCURRED AGAIN AT APPROXIMATELY 16,000 MILES. VEHICLE CURRENTLY HAS 24,500 MILES ON IT, AND DEFECT HAS OCCURRED AGAIN. DEALERSHIP WAS ATTEMPTING TO REPAIR DEFECT. HOWEVER, MANUFACTURER WAS NOT SUPPORTING DEALERSHIP EFFORTS IN CORRECTING THIS DEFECT. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888368May 16, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ONGOING PROBLEM WITH FRONT BRAKE ROTORS WARPING. DEALER NOTIFIED, AND HAD ROTORS TURNED AND REPLACED. BUT PROBLEM STILL OCCURRING. *AK ORIGINAL ROTORS WARPED WITHIN 6 OMONTHS AFTER PURCHASE OF VEHICLE, (FRONT ROTORS) THEY WERE THEN TURNED, WARPED AGAIN WITHIN 6K MILES THEN REPLACED ONE ROTOR THEN THE OTHER ROTOR WARPED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745436May 16, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
ALL OF THE PROBLEMS IDENTIFIED IN MY COMPLAINTS ARE COVERED BY CHRYSLER EXTENDED WARRANTY. BUT I STRONGLY FEEL JEEP IS BUILDING AN INFERIOR AND UNSAFE PRODUCT WHICH CAN CAUSE SERIOUS ACCIDENTS. THE MOST NOTABLES WERE THE (2) AUTO TRANSMISSIONS FAILURE AT FREEWAY SPEED. THE TRANSMISSIONS HAD TO BE REPLACED AND THE REPLACEMENT UNIT WAS INSTALLED WITH A DEFECTIVE PUMP WHICH ALSO WENT OUT. THE MOST RECENT INCIDENT IS WITH THE ENGINE AND ALL ELECTRICAL SYSTEM SHUTS OFF AT FREEWAY SPEED WITH NO WARNING. THE EXPLAINATION GIVEN WAS A WEAK BATTERY AND LOOSE BATTERY CABLE. ALL OTHER INCIDENTS ARE DUE TO SUB-STANDARD JEEP OEM PARTS. I WISH MY COMPLAINT WILL FORCE JEEP TO INVESTIGATE WHY A JEEP GRAND CHEROKEE 5.9 LIMITED, THEIR FLAGSHIP, WOULD FAILED TIME AFTER TIME AT SUCH A YOUNG MILEAGE. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745336May 15, 2001
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
VEHICLE IS ALL WHEEL DRIVE FULL TIME. HAS LOW MILEAGE AND BEEN REGULARLY MAINTAINED BY AUTHORIZED DEALERS. AT 65,000 MILES THE CAR BEGAN EMITTING HIGH PITCHED SOUNDS ORIGINALLY THOUGHT TO BE FROM NEW TIRES(4 PUT ON CAR). IT WAS LATER DETERMINED AFTER SEVERAL THOUSANDS MILES THAT AT A MINIMUM THE BEARINGS IN THE FRONT DIFFERENTIAL WERE BAD AND AT LEAST ONE AUTHORIZED DEALER HAS CLAIMED THAT THEY THE REAR ARE BAD AS WELL. BOTH DIFFERENTIALS SIMULTANEOUSLY. OBVIOUS CONCERN FOR SEVERAL REASONS: 1)THE CAR IS ALL WHEEL DRIVE FULL TIME. EXTENSIVE DAMAGE TO THE DIFFERENTIALS AT HIGH SPEED OR WHILE TOWING AS A RESULT OF BEARINGS AND GEARS BEING DAMAGED. 2) ALL DEALERS CLAIM THIS IS A REGULARLY OCCURING PROBLEM IN THE JEEP CHEROKEE OF THAT YEAR AS WELL AS OTHERS 3)IT HAS BEEN SUGGESTED THAT THE PROBLEMS WILL OCCUR IN THE SAME TIMEFRAMES THROUGHOUT THE LIFE OF THE CAR IN SPITE OF "REGULAR AUTHORIZED AND SCHEDULED MAINTENANCE" AS HAS OCCURED ON THIS VEHICLE SINCE IT WAS PURCHASED. IN LIEU OF SAFETY CONCERNS IS ALSO THE SUGGESTION THAT IT WILL COST 5-10% OF THE CAR'S PURCHASE PRICE EVERY 65,000 MILES TO REPAIR THIS SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
2
#561187May 14, 2001
SUSPENSION:FRONT:STABILIZER BAR
THE STEERING STABILIZER FAILED CAUSING THE VEHICLE TO VIOLENTLY SHAKE AND SHIMMY WHILE DRIVING, MAKING IT DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888124May 14, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PREMATURE WEAR OF FRONT BRAKE ROTORS, RESULTING IN POOR STEERING. DEALER HAS INSPECTED VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888186May 14, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER REPLACED UNDER WARRANTY ROTORS AT 10,000 MILES. ROTORS NEEDED TO BE REPLACE AT 19,000 MILES BECAUSE VEHICLE SHOOK REAL BADLY WHEN TRYING TO STOP.VEHICLE SHOULD BE COVERED UNDER WARRANTY UP/ UNTIL 36,000 MILES. DEALER WAS TRYING TO SAY IT WAS NORMAL WEAR AND TEAR TO AVOID PAYING FOR IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745298May 14, 2001
ELECTRICAL SYSTEM:IGNITION
ENGINE STALLED / 0 RPM ON TAC WHILE ON HIGHWAY. RESTARTED AFTER 4-5 MINUTES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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