GMC Yukon XL Complaints

2,896 consumer complaints on file.

#11521258May 9, 2023
POWER TRAIN
I actually own two GMC's one is a 2018 GMC sierra and this vehicle and they both have transmission problems. This vehicle has 100,000 miles on it and the transmission is gone, you want to charge 70,0000.00 for a vehicle that has a sup par transmission and to replace it cost over 6000.00. The sad thing is when I pulled up to the dealership and told the sales manager and shop manager my problem they just shook their head and said it won't be good and that they have had to replace a lot of them, so many that they keep the transmission in stock like wiper blades. This is utterly ridiculous and I have bought and paid for at least six or seven GM products in my life but this will be my last one I promise you that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520885May 8, 2023
UNKNOWN OR OTHER
AC stopped blowing cold air. Took it to the dealer and they are saying based on where the leak is it needs a new compressor. There is a recall / special coverage for other GMC 2015-2017 for this exact issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520377May 4, 2023
FUEL/PROPULSION SYSTEM
Car lost power while driving at high speed. Luckily was able to coast to the side of a busy controlled access highway. This was the second time for this to happen while driving, first was on a surface road driving at lower speeds. Very first instance was trouble staring the car. This all took place over a month and half. Dealer could never replacate while the had the card the first time. They are saying now that this is due to a failed Fuel Pump Power Control Module, which there has been a recall on but my VIN was not in the recall. There were no warning light that come on before or when this happened. After multiple time trying to start the car the check engine light would come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519533April 28, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The sunroof has leaked and been “fixed” on multiple occasions. The sunroof is leaking on the electronics including the wireless charger and screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518863April 25, 2023
POWER TRAIN
The contact owns a 2020 GMC Yukon XL. The contact stated while driving 65 MPH, the temperature gauge started rising quickly. The contact stated that the check engine warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the transmission to be replaced for a second time. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the transmission cooling line to be replaced. The vehicle was repaired but continued to experience the failure and noticed the transmission was leaking. The contact towed the vehicle back to the local dealer, where it was diagnosed with needing the transmission cooling line to be replaced for a second time. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 127,549.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518181April 21, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517477April 17, 2023
SUSPENSION, UNKNOWN OR OTHER
The paint on the hood is peeling/flaking and is degraded. Right air shock is leaking causing the vehicle to continually pump up. I have the tow package, and with the air shock leaking, it does me no good. My air conditioner has not been cooling for a while. I started noticing it when it was hot in December, 2022. Would have thought it was a simple leak. The port valves have been changed. Air is still not blowing cold. My vehicle uses the R1234YF which is very expensive per can. After spending $72,000 on a vehicle, you would think that it would not be failing so soon. I understand 1) there is a class action lawsuit regarding the peeling/flaking of the paint; 2) that the ac condenser has a recall and also, the "leaky" air shock; however, my VIN is not included in any of these recalls. Upon the pleading and begging for recall information on brake lights and the brake system, those after sometime, were actually fixed by the dealer. I feel like I purchased a lemon. This was supposed to be my forever vehicle. To make matters worse, my vehicle display freezes when you are driving down the road, which includes while you have navigation on, I guess I will just get lost. I have had warnings about parking/collision alert just not working and will not let you push the button to turn it back on. I am not understanding why all of what is happening. I work everyday and have to take off work to take it to the dealership. I have never been so disappointed in a GM product, my vehicle is a piece of crap. I have an appointment at the dealership on April 19, 2023, we will see where this will take me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516616April 11, 2023
ENGINE
My family and I were on a road trip to go camping. We were approximately 30 minutes out of town when the engine blew. Lost all electronics and had to drive off to the side of the road. GM roadside would not tow it back to my dealer of choice even though it was approximately the same distance driving it to another state. The dealer in bullhead city, Arizona, installed a new engine and after 10 minutes of running, the new engine seized as well. My vehicle has been down for over 30 days and I still do not have it back. GM is having issues with the 6.2L engines and I have tried to have it repurchased by GM to no avail. What happens when we eventually get this vehicle back, the engine blows and my wife is in traffic as she uses this vehicle as a daily commuter and gets into an accident because the vehicles engine blows again?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515094April 3, 2023
POWER TRAIN
The contact owns a 2019 GMC Yukon XL. The contact stated that after parking the vehicle and then later restarting the vehicle, it was discovered that the transmission would not shift into reverse(R) or drive(D). The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet contacted. The approximate failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515133April 3, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Large fire started at rear of car. Car was parked on driveway and no one was inside. Noticed a burning smell before fire started. Could not locate any smoke. Vehicle rear burst into flames 20 minutes later. Fire department responded quickly and was able to put out the fire before it reached the house. Vehicle is totaled. Vehicle was inspected by fire department and police after fire was extinguished. They believe the fire was electrical. Vehicle is currently being inspected by insurance company. No warning lamps or messages appeared. Rear windshield wiper stopped working 2 weeks prior to fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11514637March 30, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 GMC Yukon XL. The contact stated that on numerous occasions while driving approximately 70 MPH, the brake pedal engaged without warning, then the vehicle proceeded to accelerate independently. As a result, the vehicle inadvertently stopped and jerked forward. No warning lights were illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,504.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513372March 23, 2023
POWER TRAIN
Transmission required replacing at 82,500 miles. Vehicle completely lost power during my morning commute. Thankfully, I had exited the Interstate and was on a city street with minimal traffic. Also thankful that I took and extended warranty at the time of purchase less than a year ago at 61,200 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512588March 18, 2023
FUEL/PROPULSION SYSTEM
Vehicle stalled in the middle of highway. Truck decelerated rapidly with no warning. Was able to pull over before on small strip of shoulder before vehicle shut completely off. Law enforcement was called to shut down adjoining main lane as vehicle was in between main slab and on ramp. Vehicle was towed to local dealership. Problem was diagnosed by dealer as a fuel pump control module malfunction. Dealer and others in surrounding areas have multiple vehicles with same issue in their service department with no parts available through GM. There is a recall on 2021 models for this issue but not due 2022 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511968March 15, 2023
EXTERIOR LIGHTING
2021 GMC Yukon Headlight condensation with no accidents or exterior factors. Fills up with water and causes light bulbs burnout and safety issues. Reports driver’s side headlight to dealer’s service department. Day light went out followed by headlight and signal. Now passenger side is also developing condensations. Called GMC, and dealer. No solution or explanation of why this happens to a year old car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511723March 14, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
There is a special policy to replace faulty tail lamps. However, the policy is only extended through 72,000 miles or 5 years which is ridiculous, and should be a recall. I had my drivers side tail lamp replaced in February 2022 because it was not working. I wasn’t aware of the mileage and year restrictions at that time. Fast forward to today, I have my passenger side tail lamp intermittently working. Now out of the specific time frame, I’m left to encounter this expense out of my own pocket. Clearly GM is aware of the problem, but has not issued a recall on the tail lamp issue. It’s not just a burned out brake light, but apparently an electrical issue with the way they were initially wired. This is a very dangerous situation, as I have no idea if and when my brake light is out. God forbid if they were to go out and I were to be rear ended due to GMs lack of taking responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511791March 14, 2023
EXTERIOR LIGHTING
My driver side tail light is not working. The passenger side tail light flickers in and out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508970February 24, 2023
POWER TRAIN
The contact owns a 2016 GMC Yukon XL. The contact stated that on numerous occasions while driving at various speeds, the vehicle hesitated and jerked. The contact stated that the vehicle lunged forward. There was no warning light illuminated. The vehicle was taken to the dealer several times and diagnosed that there was a defect with the transmission. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508987February 24, 2023
EXTERIOR LIGHTING
Rear brake light has stopped working. GMC dealer quotes $990 to replace one tail light assembly. It appears to be a common problem caused by a weak conductor that breaks inside the assembly. Because of the high price quoted by dealerships, people are resorting to fixing it themselves, like in this video: https://www.youtube.com/watch?v=NxluJqB0gWU This is dangerous. This part should not be breaking so quickly. It should not be allowed that fixing brake light be so expensive by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508711February 23, 2023
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving in a gravel driveway, the window curtain airbags and the middle console airbags deployed, with no collision what so ever causing injury to the driver and should you have a child this could have been very damaging as the airbags came out in all the way back through the vehicle. This incident was inspected by police and fire as OnStar called them as it detected a collision, and without the vehicle being moved from the location the officer said there is nothing that should have caused the airbags to deploy, there is absolutely nothing here in this driveway that could have possible caused airbag deployment, The running boards go in and out, even when on the interstate constantly, and when backing up or going forward at times, and especially in a gravel driveway your automatic breaks will stop you abruptly, so fast that your seat belt will lock up on your and thrust you forward and backwards. The rear entertainment system will screen at times when turning it on will stay black and you have to keep turning it on and off to get a screen to show. No warning lamps or messaging with any of these cases.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11508701February 23, 2023
AIR BAGS
The contact owns a 2023 GMC Yukon XL. The contact stated that after starting the vehicle, the "Service SRS” message was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that there was a failure with the passenger safety restraint system; however, the remedy for the repair was not yet available. The contact stated that the vehicle was not repaired, and that the safety restraint system was reset. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 1,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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