GMC Acadia Complaints

5,595 consumer complaints on file.

#11498067December 19, 2022
AIR BAGS
Light “Service Air Bag” came on and will not go off going at speed of 10 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497527December 15, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
SIDE BLIND ZONE SYSTEM TEMPORARIALLY UNAVAILABLE message displayed in DIC, and system does not function. I can not rely on the system as it very often does this. This issue started on 12/08/2022. I feel that I am at risk of a crash as I rely on this system for blind spot detection. There are MANY forums that state that MANY other 2020 GMC Acadia's have this issue. I feel like this is a GM issue, and the consumer should not be left with the cost of any repair, if necessary. This is a safety risk and could result in death from a crash due to a failure of a safety system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497570December 15, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 GMC Acadia. The contact stated while attempting to start the vehicle, the vehicle would not start. After several attempts, the contact was able to restart the vehicle however, the vehicle inadvertently stalled. The vehicle was towed to the dealer and the battery was replaced. On another occasion while the contact shifted the vehicle into park, the contact heard a beeping sound coming from the vehicle. The vehicle was taken to the dealer, but the vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497608December 15, 2022
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
My vehicle has serious issues that from my research seem to be a common problem/manufacturer defect experienced by other owners of this model. I believe the defect/issue is an electrical problem. While driving, the vehicle will often have problems using it's automatic transmission. It ranges from "rough" shifting (where the car jerks while shifting gears) to situation where the vehicle fails to shift gears completely leading to the RPMs shooting up. The cars power steering and traction control system also simultaneously fail. This leads to a dangerous situation when on highways etc This issue simultaneously causes all of the warning lights on the dashboard to light up while displaying the following messages on screen "Service stabilitrak" & "steering assist reduced -drive with care" & "service brake assist" & "service parking brake". The gauges also stop responding/reflecting accurate info when this happens. I have a video of what this all looks like. This has been on ongoing intermittent problem pretty much for the entire life of the vehicle. GMC informed me that they had never heard of this when I inquired about it a dealership but searching online makes it incredibly clear that this is an extremely widespread issue that they are aware of. I have also attached a file that has a list of all error codes detected by me for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497045December 12, 2022
POWER TRAIN
I started receiving an error message that driver assist is reduced drive with car at 50k miles (i have an onstar diagnostic report and phone call made that day). It shut my car down and activated the parking break. I called Onstar at that moment it happened and they found nothing wrong with the car. It continued to happened several times after and each time I took it to the dealer they were unable to diagnose the problem. One time I was told there was a bulletin on it from GM, but not for the year of my car so they were not able to make the repair. When it finally started giving me the error all the time, they finally found it was the thermostat - $1600 and GM would not cover the part under warranty because I now had over the warranty miles even though it happened and was reported prior to that point. I have several people tell me with the same vehicle they too are having the problem - and it is costing each consumer $1600. GM knows it is a problem because it is all over the internet. There should be a recall and our costs reimbursed if we have had to make the repairs on our own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496939December 11, 2022
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Vehicle went on fire in or near the engine compartment - the entire front end was burned and car is a total loss. I was in the vehicle driving home with my children (a 5 min drive from their school) and we smelled what we assumed was a a fire pit or fireplace burning nearby; we got out of the vehicle, within 90 seconds there were flames coming out of the hood. Car was well maintained and received nearly all service at the RVC GMC dealership it was purchased from. Vehicle was also still under the warranty we purchased.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11496035December 5, 2022
AIR BAGS, AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
2015 GMC ACADIA. CONSUMER WRITES IN REGARD TO SAFETY RECALL 22V-246.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495493November 30, 2022
SERVICE BRAKES
The contact owns a 2021 GMC Acadia. The contact stated while reversing out of her parking space, the contact heard a squeaking sound coming from the brakes. The vehicle was taken to an independent mechanic and the brakes were replaced; however, the failure persisted. The dealer was contacted and stated that there was an upcoming recall and to wait for the recall. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495109November 28, 2022
ELECTRICAL SYSTEM
The contact owns a 2018 GMC Acadia. The contact stated that while driving at an undisclosed speed, the rear liftgate warning light illuminated. The contact stated that upon inspection, the liftgate was closed. The contact stated that after parking the vehicle, the liftgate failed to latch securely and a bungy was used to keep the liftgate closed. The contact stated that the dome light illuminated indicating that the doors were open; however, the doors were securely closed. The contact stated that the roof light was turned off and the radio failed to operate. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 200,000. The VIN was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495008November 27, 2022
ENGINE
Turned key to start,it did not.mechanic said timing chain failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495018November 27, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
About five months ago, my GMC Acadia started displaying a warning when I would put the car in park, and try to turn it off. The engine would shut off, but the electrical portion of the car would stay on, and would not turn off, because the warning displaying said "SHIFT TO PARK". I have tried every conceivable way to try to get this to go off, but nothing works. My car has stay on for upwards of two and a half hours, to the point where my battery died in the car and left me stranded. There have been numerous accounts of this, as I had read them on forums, yet still no resolution has been published. I have tried taking it to be inspected, but nothing ever comes up. I have two very small children, and if I were to be in public and be stranded because my car wouldn't turn off.... I would be livid.. Also, because of this warning, it prevents the doors from being locked. That is another major concern for me, considering the day in age we're in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494952November 26, 2022
POWER TRAIN
My GMC Acadia has been experiencing transmission problems. It has been jerking and it has been failing to accelerate properly. The check engine light is not on and the mechanic says he can not find a problem with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494924November 25, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE CAR STALLED, CUT OFF WHILE PULLING INTO TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494427November 21, 2022
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2014 GMC Acadia. The contact stated that while driving at an undetermined speed, the fuel gauge was not registering the proper amount of fuel in the vehicle. The fuel warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the failure was due to the electrical system. The vehicle was not repaired. The vehicle was taken to another local dealer, Reliable Buick GMC (400 Automall Dr, Roseville, CA 95661) where it was diagnosed with an electrical and fuel system failure. The vehicle was not repaired. The manufacturer was contacted and referred her to NHTSA Hotline for assistance. The contact stated the failure was related to NHTSA Campaign Number: 14V223000 (Electrical System, Fuel System, Gasoline). The approximate failure mileage was 105,294.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494274November 19, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Purchased Vehicle Oct.21 2022. In first week, vehicle left my wife stranded twice, and myself once. When error occurs, vehicle goes into limp home mode and cluster illuminates all lights, says serivce brakes, transmission, engine, fuel tank reads "E" (when is was just full), PRNDL buttons are flashing and will not allow park, does not respond to throttle inputs... only way to be not stranded as the vehicle will not restart is to disconnect battery or wait 15-20 minutes as the vehicle seems to incorrectly "heal" its errors and allow the engine to restart. I noticed this when the tow truck came to pick it up, and he "drove" it on to the flat bed. 45 Diagnostics showed up on the scan tool, all relating to CAN bus communication. My concerns are the following: 1. How can a 2023 vehicle with <400 miles leave some one stranded 3 times because of a CAN bus comm error? There is an electrical gremlin (likely from lack of quality control) causing to leave a customer to having to limp to the side of the highway. 2. Why is the error able to incorrectly "Heal" itself, ie. the fault reactions seem to debounce and allow engine to restart (as mentioned prior) after a certain amount of time. This only leads to potentially putting the customer back at risk as they just were. 3. GM dealer is yet to start troubleshooting, its been 2.5 weeks. Claim is that they "need a transmission guy to look at it since the codes causing the check engine light are transmission module". Although, the vehicle has approximately 45 active codes, relating to many different modules and all pointing to CAN bus error. The vehicle has an electrical issue, causing my wife to get stranded. first warning on cluster before being stranded : "Service: Transmission Now Unable to shift Soon. " What does this even mean???? this does not tell me, what the problem is, and what I should do about it. I am an experienced OBD Engineer from an auto OEM and this does not follow best practices. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493926November 17, 2022
ELECTRICAL SYSTEM
The vehicle’s lock/unlock feature is inoperable either via the buttons on the door inside the vehicle or via the key fob. There is no manual way to lock/unlock the vehicle from inside the vehicle. Driver and passengers could only exit vehicle via rear lift gate or thru the vehicle windows. Should driver or passengers have had mobility issues or not been able to crawl through the vehicle to exit via the tailgate, they would not have been able to exit the vehicle in the event of any emergency. Incident has happened on at least 3 separate occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493928November 17, 2022
ELECTRICAL SYSTEM
Constant issue of doors not locking or unlocking with key fob. Doors do not lock when put in drive or unlock when put in park. Buttons on the door to lock/unlock do not work. Have had at the dealership 4 times and still the issue hasn't been fixed. They replaced BCM and Harness and the issue still comes and goes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493862November 16, 2022
POWER TRAIN
The contact owns a 2017 GMC Acadia. The contact stated while shifting the vehicle into park and attempting to turn off the vehicle, the vehicle failed to turn off due to the gear shifter not recognizing that the vehicle was in park(P). There was no warning light illuminated. The contact pushed the Start/Stop button several times and then was able to shift the vehicle into park(P) and turn off the vehicle. The dealer was contacted and stated that vehicle needed to be diagnosed. The manufacturer was contacted but offered no assistance because the vehicle was not under warranty or recall. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493628November 15, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WAS DRIVING AND VEHICLE ENGINE DEAD STOPPED WITH OUT WARNING. COULD NOT GET STARTED AND HAD TO CALL A WRECKER TO TOW TO GMC DEALERSHIP. WERE TOLD IT WASN'T THE FIRST TIME THAT THEY HAD SEEN THIS. THEY HAD A PART IN STOCK TO REPAIR IT. IT WAS DIAGNOSED AS THE “DRIVERS FUEL PUMP MODULE” .WAS SURPRISED THAT THERE WAS NOT A RECALL AS THIS COULD HAVE BEEN A DEADLY INCIDENT DURING RUSH HOUR ON THE ROADS IN MY AREA. WHILE RESEARCHING FOUND A RECALL ON FULL SIZE GMC 2021 SUVS FROM LAST YEAR (NHTSA CAMPAIGN NUMBER 21V739000) ! WHY IS THIS NOT BEING DEALT WITH ON THE 2021 ACADIAS? MY DAUGHTER HAS ONE SHE BOUGHT THE SAME DAY AND NOW I AM IN FEAR IT WILL DO THE SAME THING !!! NO INSURANCE ISSUES OR POLICE ISSUES. AFTER ENGINE DIED SEVERAL SYMBOLS INCLUDING ENGINE ICON CAME ON WHEN TRYING TO RESTART. ALSO RECEIVED AN EMAIL “DIAGNOSTIC ALERT” FROM ON STAR IMMEDIATELY : AN ISSUE WITH THE ENGINE AND TRANSMISSION SYSTEM IN YOUR 2021 GMC ACADIA HAS BEEN DETECTED. PLEASE SERVICE YOUR VEHICLE WITHIN 7 DAYS….
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493594November 15, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving down a busy road automatic braking engaged for no reason causing the Acadia to abruptly come to a dead stop in the middle of the road with nothing in front of me. Red collision lights came on at the same time as braking with no prior warnings. Could not get the car to move for a few minutes (when giving gas there were grinding sounds) then the braking system let up. Drove for another few minutes and it did it again. Called GM and WE had to figure out how to get the car to the dealership with a major safety issue. Took the car in and it was throwing B390F, U0184, B395A codes. When we received the vehicle back one of the codes was for a bad back up camera so the new rear back up camera view is so stretched you can’t use it to back up nor does it have the lines anymore. The rear view camera now has a view that is sideways. So I took the car back to the dealership and they had no clue how either could be happening and would look into it again. Did my own research and figured out there are two cameras on the tailgate so the rear view camera was reinstalled wrong. Sent proof of how I came to the conclusion and that I wanted the backup camera replaced/fixed also. Its been over a month and I cannot get my car fixed because I refuse to pay for a rental on something they messed up because they have no loaners. Well on 11/14/2022 my cars automatic braking system activated again only this time it stopped in the middle of the road and was not as dramatic as last time. The warning lights came on as the car was coming to a stop. This time I was able to move shortly after it came to a complete stop. GM dealership wants me to bring the car in somehow and I will be carless for who knows how long. There is also a safety recall for a cable for the backup camera with no parts available. I have an RO number and a complaint number.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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