GMC Acadia Complaints

5,595 consumer complaints on file.

#11501345January 11, 2023
UNKNOWN OR OTHER
A week ago my car started having an alert on the dash saying “shift to park” when I was already presumed to be in parked. I was worried because the car wouldn’t turn off and stayed on dinging. I couldn’t leave my car because it was on (possibly having battery die or doors won’t lock, etc.) I researched it and it showed many GMC Acadias have done this and previous models has recalls. As a result, the vehicle could roll away once you get out of it, putting you and the people around in great danger. Also, you may not be able to restart the vehicle once the 'Shift to Park' message is displayed, making it a terrible inconvenience especially when you're in a hurry. I took my car in to be serviced and they said it was that I needed a “new shifter assembly” so $670 later and after reading that this is what mechanics first step is, but essentially may not even fix the problem kind of terrifies me. A recent recall report says that GM does not currently have a fix for the Shift to Park issue just yet, however, it does have fixes for "Shift to Park" messages that can appear in affected Acadia vehicles that are already in PARK On October 3, 2018, GM released a TSB entitled "Message Displaying Shift to Park When in Park" which instructed technicians to correct the defect by replacing the transmission control shift assembly. While there are some fixes for "Shift to Park" messages, GM still has no fix for the actual Shift to Park issue. What do we do? Pay a large fee for a possible half fixed issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501088January 10, 2023
UNKNOWN OR OTHER, ENGINE
Every time I go to turn off the engine it say shift to park and then I have to restart the truck and keep putting the shifter into park a couple of times for it to not happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501105January 10, 2023
POWER TRAIN
The contact owns a 2017 GMC Acadia. The contact stated that while parking the vehicle, the shift to park warning light was illuminated. The vehicle was taken to a dealer where the shifter assembly was replaced; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500877January 9, 2023
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
The contact owns a 2014 GMC Acadia. The contact stated while walking to the vehicle to start the vehicle, she became aware that the hatch back was up, and all the doors were unlocked. There was no warning light illuminated. The contact stated that the failure was intermittent. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500938January 9, 2023
ELECTRICAL SYSTEM
Vehicles shift lever doesn't always go into "PARK" and when the 'stop' switch is pushed the instrument panel displays notice to "shift to park" even though the operator has already done so. The audio still plays after the vehicle door is opened. So I assume the vehicle is still using battery power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500683January 8, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Shift to park error code along with several other error codes including no remote detected that have continually and intermittentantly appeared since my car was at 16 K miles. My car has been in the shop over 10 times and these problems continue to return. my car won't shut off correctly, and this drains the battery. On 2 different occasions I was locked inside my car, unable to start it. Both of those times the outside temperature was over 100 degrees, and I almost had to break my window to exit and survive. I frantically pushed several buttons, trying to start the car, and luckily something tripped so I could open my car. The dealership replaced my battery twice before 31 K miles. They have replaced 2 different fobs when the car didn't recognize them. The dealership has replaced the transmission control assembly, the body control module, the fuel injector, the immobolizer control module, the brake control module, and my car has currently been in the shop for over 3 weeks as they may also need to replace the instrument control module and HVAC module due to those error codes. My car is at 46 K miles and has been in the shop 3 different times since 39 K (less than 10 K miles) all for similar problems. Thankfully I bought the extended warranty that will expire in 2 years. Something is draining the battery and GMC cannot or will not address the problem. There are similar documented cases: https://lemonlawexperts.com/gm-shift-to-park-recall-update/#:~:text=According%20to%20NHTSA%2C%20GM%20has,several%20model%20year%20Acadia%20vehicles. and https://gmauthority.com/blog/2020/05/gmc-acadia-shift-to-park-class-action-lawsuit-filed-in-texas/ Please help to make GMC resolve this complicated problem! I now keep a tool in my car to break a window if I ever get locked in. I also keep my AAA membership active as I have had to get my car jumped several times. I do have videos of the problem, but cannot send a MP4 file.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500429January 6, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
At roughly 50,000 there is a transmission line leak in the vehicle. GM has already recalled 2018-2020 model-year GMC Acadia SUVs and other models for this problem due to risk of fire. Whether it is the same cause or not, such a problem leads to the same risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500491January 6, 2023
UNKNOWN OR OTHER
I am getting a warning message to “shift to park” when I am already in park. I have to shift back and forth for the message to go away and am not confident if the suv is in gear or not. This apparently is happening with many GMC Acadias.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500534January 6, 2023
POWER TRAIN
When I drive my vehicle on flat surfaces and even going up hill, I will get a large cluncking sound from my vehicle. It seems to happen when on a delay shift or when the vehicles weight shifts. I have brought my issue up to GMC while under warranty with no resolution. Please assist. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500378January 5, 2023
SUSPENSION
The vehicle is a 2019 GMC Acadia with 45,255 highway miles on it. On 1/5/23, I took the vehicle to the GMC Dealer for a routine Pennsylvania State Inspection. I was told that the vehicle's rear toe links were loose and that I would not pass the state inspection unless they were replaced. Upon some research, I found out that it is unlikely that toe links would be loose on a 4 year old car with 45k miles on it. Furthermore, to my knowledge, what causes threads within the toe link to loosen is improper adjustment. The first and last toe link adjustment was made as it was manufactured by General Motors. Looking into the issue, I noticed there was a number of other people online complaining about the same issue. Having no choice but to repair the vehicle in order to have a legal vehicle to drive, I was charged over $800 which included a wheel alignment which I was told was necessary after replacing the rear toe links. In addition, I noted that there was a recall for GMC Acadia vehicles manufactured from December 2021 to March 2022 regarding the same exact issue, and as you know, loose toe links can cause a loss of vehicle control, increasing the risk of crashing and thus putting my daughter's safety and other people's safety at risk. There were no warnings or signs of the toe link ever being loose prior to this inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500156January 4, 2023
UNKNOWN OR OTHER
GMC safety recall was issued in Sept. 2022. (N222378380) My backup camera (2020 GMC Acadia) has been going in and mostly out since Jan. 2021. GMC has yet to find a fix for this issue, about 4 months since the recall but almost a year and a half for my car. I have had it in for service 3-4 times and thy can't fix it. It is a safety issue as we depend heavily on the camera to back up and the front camera to avoid hitting objects. We have had a few close calls but no damage, YET. I have had numerous conversations with GMC and my dealer. I keep getting the same answers. They can't (parts, no know fix, whatever) and won't do anything to fix the problem. I have been without this highly priced option for almost 2 years. Someone needs to get their act together. this is too long of a time to have this problem still exist..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500227January 4, 2023
STRUCTURE:BODY, VISIBILITY/WIPER
Rear view camera stopped working as I was backing up and ran into a pole damaged my right rear wheel well and panel.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11499750January 2, 2023
EXTERIOR LIGHTING
I noticed headlights not working low or high beam. LED lights around head lights worked and fog lights but no headlights. I normally keep it on auto, but I tried all positions and none of them worked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499536December 30, 2022
EXTERIOR LIGHTING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
While driving the all the the service lights came on on the dashboard and the system as well as the stabilitrak notification. The car begin to not want accelerate and I had to put on the hazard lights on a drive very slow home. Upon arrival home the car would not start but would not power off either and the a "Shift to Park" warning message is displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499424December 29, 2022
SERVICE BRAKES
Taken from service report; customer states brake pedal some times sinks to the floor and brake fluid on driveway. Tech performed brake fluid check and found that the brake fluid leak is coming from the left front and right front caliper hose, caliper hose has rub marking, making contact with cv boot. Tech replaced the left and right front brake caliper hoses and performed brake fluid fill and bleed, rechecked the operation of the brakes-brakes are working as design Also on service report: Left front cv axle leaking, left front outer cv axle boot is torn, replaced the c axle assembly. Not on the report is that the service manager Informed me that I should not have driven the vehicle in but had it towed in. Service performed under warranty at Linus Cadillac Buick GMC, Vero beach, Fl
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499089December 27, 2022
EXTERIOR LIGHTING
Head lights quit working. I had two children in the car with me and it was night time, and I could’ve collided with another car. This just happened tonight, so I have not taken it to the dealer yet or a certified mechanic. There were no warnings of any kind before this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498836December 26, 2022
ELECTRICAL SYSTEM
The electrical wiring started a fire that destroyed the engine compartment. I was in the vehicle and barely escaped injury while pedestrians were walking by and could have been injured when an explosion occurred. GEICO is now investigating the incident. A Service Battery Charging System warning light displayed on the dashboard and heavy smoke began to emit from the engine compartment then, a small fire started and escalated to a full and life threatening condition.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11498802December 25, 2022
STEERING, POWER TRAIN, ELECTRICAL SYSTEM
P0128 Apparently what happens when the temp sensor on the T-Stat housing goes bad it sends a signal to the ECM that the engine is overheating, causes the temp gauge to peg to "C", shuts down A/C Compressor Clutch engagement to not exacerbate the Overheat condition and super speeds the cooling fans. Of course it's a false flag warning and the engine isn't actually running hot. At the same time a signal to the ECM also tells the Power Steering Rack that it's Super Cold out and the lube in the steering system may freeze up causing loss of steering assist. NHTSA 17-NA-158 - MAY 2017 Needed to have Thermostat and Temperature sensor replaced. Was quoted by two dealers $1400-$1700. Very deceiving for GM to have SEVERAL "tech bulletins" advising their techs how to properly diagnose this common "error"... but it's not a recall so they won't foot the bill for what is clearly a defect. Car has only 59,400 / 2017 GMC Acadia All Terrain
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498490December 22, 2022
ELECTRICAL SYSTEM, ENGINE
Head gaskets and engine default and ground wire system defaulted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498508December 22, 2022
POWER TRAIN
The contact owns a 2018 GMC Acadia. The contact stated that on three separate occasions while driving at undisclosed speeds, the gears inadvertently shifted from second gear to third gear and then to neutral. No warning lights were illuminated. The vehicle was taken to the dealer on three separate occasions where the failure could not be duplicated. The vehicle was then taken back a fourth time where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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