GMC Acadia Complaints

5,595 consumer complaints on file.

#11508430February 21, 2023
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
I have the shift to park error where my car is not recognizing that it is in park and will not shut off. I have been held hostage inside my car, late for work, etc because my car will not shut off because it is not registering that it’s in park. Also, my breaks are unbareably loud with whatever switch they made to the “new” brake material.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508200February 20, 2023
POWER TRAIN
15000 miles and already having transmission/torque converter shutter. In the shop now. Shutters in all gears and also while in cruise control at 70-75 + mph Dangerous when car won't shift.Dealer has confirmed this issue and has performed a flush. Problem still there and very noticeable. On star has reported these warnings and dealer confirmed codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507566February 16, 2023
ELECTRICAL SYSTEM
For months after putting car in park it displays a "Shift to Park" message. It won't let you fully shut down vehicle. Some times I can start it again, back up a little, put it back in park for it to shut off. Not one time though. You have to do it repeatedly. Maybe 6 or 7 times before it works. Most times I just finally have to walk away from the vehicle. Problem being it won't let me lock my car - which the police in our area keep warning us to do to prevent the vehicle thefts. It also continues to 'bing', running down the battery, which could leave me stranded somewhere. I looked this up on line assuming it would be a recall because it is a 'known defect' and there are thousands of complaints on line of people having the same issues and dealer won't take care of. There are lawsuits. This should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507713February 16, 2023
EXTERIOR LIGHTING, SERVICE BRAKES
Left rear brake light dose not work, that is also the left rear turn signal. Part number 13582912 brake/turn signal bulb. GMC can not provide me with one. Chevrolet can not provide me with one. None of the chain store parts companies have them either. I have call GMC customer service line and also Chevrolet customer service line. They are of no help. Thank You.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507518February 15, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
The contact owns a 2017 GMC Acadia. The contact stated that on various occasions, the "Service Side Detection System" warning message was displayed, and the vehicle lost motive power. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the Blind Side Zone module needed to be replaced. The vehicle was repaired; however, the failure recurred, and the vehicle lost motive power again and failed to restart. The vehicle was then towed to Brennan Buick GMC (383 State Rte. 3, Plattsburgh, NY 12901) where it was diagnosed that the Blind Side Zone module needed to be replaced again. The vehicle was repaired; however, the failure recurred, and the contact stated that while driving at an undisclosed speed, the "Service Side Detection System" warning message was displayed. The vehicle was not yet taken to an independent mechanic or local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507111February 13, 2023
ENGINE
Thermostat of the 3.6L LGX engine of General Motors fails. This causes systems to run radiator fan full speed and GMC Certified Service Center said can cause the engine to over-heat and damage. GMC Service center said that entire Thermostat unit (box) needs replacement and due to its location in the engine, it will take 6 hours of labor. They also recommended to flush the coolant and refill. If I google for this issue, its reported numerous times on Acadia forums and seems like a very common issue. Forum : https://www.acadiaforum.net/threads/steering-assist-is-reduced-drive-with-care.35790/#post-350364 https://www.acadiaforum.net/threads/2017-acadia-steering-assist-reduced-drive-with-care-message.32084/#post-321301 https://www.acadiaforum.net/threads/electric-power-steering-assist-warning.35258/#post-341562 Considering its happening on all years of GM models using 3.6 LGX engine and it can potentially cause engine to overheat and blow , I am requesting NHTSA to investigate this problem and work with GM to get a recall issued for this. Please have GM also cover costs of folks who have already fixed this issue with their own money, since the cost of fix is very very high. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506882February 13, 2023
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY, WHEELS
Incomplete recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506518February 9, 2023
STEERING
Steering column came out while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506279February 8, 2023
WHEELS, STEERING
After exiting the highway onto a side road, the vehicle began to shake violently (like we were on a very bumpy road). I pulled into a parking lot thinking we had a flat tire. Then the vehicle suddenly came to a stop and would not move forward and would not move backwards. There was no flat tire, but I noticed that the front left tire was turned inward in the direction that the steering wheel was turned, but the front right tire was also turned inward at a much greater angle. At first glance, I could see behind the tire that the tie rod had detached from the front right tire resulting in no steering capabilities for the vehicle. The tie rod has a large bolt that attaches it to the tire, and the bolt was missing. Had this happened on the highway just a few minutes earlier, the resulting accident could have been catastrophic. I paid to have the car towed to the dealership and when the tow truck driver arrived he took one look at the vehicle and said "this should have never happened". The dealership could not explain how the tie rod lost the bolt and there was no visible damage to the tie rod. My concern is that had this happened at 60mph, the car could have flipped or the car would have been abruptly turned into the median wall at 60mph. Tried to upload images, but could not upload.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506104February 7, 2023
SERVICE BRAKES
4-11-22 Wife and I drove from our house to the corner intersection. She put the breaks on and the pedal went to the floor and the car drifted into the intersection, across the street to a parkin lot and then we costed back to our house and had it towed to the local GMC Dealership. Asked for meeting with District Service Manager as I had paid to have vehicle fixed for my use. 5-3 and 4-22 Customer Service in MI agreed that it was a safety issue but out of warranty for brakes. Ok for brakes to go due to wear. 5-16-22 Gave District Service manager (PIE 0458 dated 3-22-18) which reads: "Brake pedal goes to floor with no external sign of a leak" GM KNEW. District Manager helped financially. If we had been in a car crash and died it would have been labeled we ran a stop sigh not that GM willingly put a possible death trap into the publics hands. Sending this because others may have been misdiagnosed concerning a crash. A PIE was issued but no Bulletin was issued
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505750February 6, 2023
UNKNOWN OR OTHER
Get the message "shift to park" The car is parked but it is not recognizing that it is in fact parked. It makes it impossible to exit the vehicle and turn it off. To get the message disappear and exit the car the gear has to be wiggled. I checked this online and previous GMC vehicles were recalled because of this. And it has a possibility of hurting the transmission as well. This happens quite often. So there no exact date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505827February 6, 2023
POWER TRAIN
The contact owns a 2018 GMC Acadia. The contact stated that intermittently when the gear was shifted into park(P) and the vehicle was turned off, the "shift into park(P)" message was displayed. The contact stated that she was unable to lock the vehicle and that the interior lights remained on. The vehicle was not yet taken to an independent mechanic or local dealer for diagnosis or repairs. The contact was made aware of NHTSA Campaign Number: 17V516000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505849February 6, 2023
ENGINE, POWER TRAIN
No incident yet. Although at 68,567 miles, it should not need J0780 Timing Cover Gasket replacement costing approximately $1847. Powertrain warranty was 5 year 65,000 miles. I purchased in April 2017, so April 2022 was 5 years. Unbelievable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505626February 5, 2023
UNKNOWN OR OTHER
GM recall N222378380 Vehicle was taken to dealer for the recall for "Surround Vision". Dealer performed the recall yet the backup camera continues to work intermittently. Not having a reliable back up camera is a serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505305February 3, 2023
AIR BAGS
Service Air Bag light is on; local mechanic advised GMC has an airbag recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505287February 2, 2023
WHEELS
Rear driver side cast aluminum knuckle/hub assembly fractured. The rear wheel partially separated from the suspension with uncontrolled toe, camber, & caster. Wheel impacted suspension linkage causing fracture of rear driver side rotor. Vehicle is available for inspection. Incident caused driver to lose control of vehicle and go into ditch UNKNOWN if problem has been reproduced Vehicle/component has not been inspected No warning symptoms prior to failure
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11504856February 1, 2023
ELECTRICAL SYSTEM, ENGINE
Gear shift notification problem. Unable to turn engine off after receiving "Shift to Park" message and the gear shift is visibly in the "Park" position. In addition, the doors would not lock. My wife was forced to stay in the unlocked running car in a store parking lot for 25 minutes, until the car just "turned off" on its own. Unsafe for a woman (or anyone) to have to do at 10:30pm. This puts drivers in a really vulnerable position. Vehicle taken to dealer Jan 30, 2023. Was told they were familiar with the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505062February 1, 2023
SEATS, UNKNOWN OR OTHER
I'm not sure what this is but I'm not reporting damage I'm reporting the factory model. This vehicle seating is not appropriate for the body size of the front of the vehicle. I've had two other acadias and I didn't have this type of issue. The side of the vehicle where the mirror is located is so large is can cover the view of two cars. And even adjusting the seat doesn't help. You literally have to lean up to loom out the front windshield to make sure you are in the correct place. It's a safety hazard and whoever manufactured this particular car did not do so well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504601January 31, 2023
STEERING, ENGINE, UNKNOWN OR OTHER
Steering Assist reduced drive with care" displayed on screen when I was driving. The temp gauge stayed on C, Heat works fine, Happened for a few days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504737January 31, 2023
ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID
The contact owns a 2023 GMC Acadia. The contact stated upon driving from a complete stop, the vehicle stalled inadvertently. The vehicle then accelerated independently. The contact depressed the brake pedal, but the vehicle hesitated to respond. The contact was able to regain control of the vehicle and drove to her nearby workplace. The check engine warning light was illuminated. The contact stated that dealer personnel then drove the vehicle to their location for diagnostic tests. The dealer diagnosed that the solenoid switch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6,514.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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