GMC Acadia Complaints

5,595 consumer complaints on file.

#11516506April 11, 2023
SUSPENSION
Suspension did not meet yearly state inspection standards. Service advisor/technician stated “control arm bushing deteriorated- excessive play”. Rear control arms could be moved with hand pressure excessive play. They stated that this is a very common problem with this make of car at this mileage (41,633).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516606April 11, 2023
POWER TRAIN, SUSPENSION, ELECTRICAL SYSTEM
unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516270April 10, 2023
ENGINE, POWER TRAIN
Shift to park error light comes on when you are parking your car--cannot lock the car and all lights stay on--takes 5 or six tries --happens every time you move the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516296April 10, 2023
ENGINE, POWER TRAIN
We own a 2018 GMC Acadia Denali. Upon shifting the vehicle into park, we cannot turn off the engine. The vehicle gives us a "Shift to Park" message on the instrument panel. As a result, we are unable to shut off our engine and, to avoid the battery running out, are forced to attempt to move the shift lever in and out of "Park" to get the car to detect that the shift lever is in fact in ‘Park.’”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515735April 6, 2023
STEERING
Sudden loss of power steering due to steering pump failure. Wife was turning onto a busy road and the power steering went out causing her to almost hit oncoming traffic on the other side of the lane. Very serious and upsetting experience. In doing so research it appears this has been an ongoing issue with this vehicle and the previous model. Life safety issues such as this should be recalled at once before someone else’s wife and children are killed. Vehicle is currently at shop for replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515743April 6, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Special Coverage Adjustment N172097060 Side Blind Zone Alert Module Water Intrusion was issued for my vehicle. I took it in to get fixed and was told I was past the 6 year extension (May 2022) but under the milage (79,199). They told me the parts are on back order from GMC. This was on 04-03-2023. On 04-05-2023 I was driving my vehicle and the instrument cluster went partially blank. I lost my speedometer , tachometer and most of the other gauges. I had numerous warning lights on. The blinkers stopped working and I had no control of any environmental controls or radio functions. I pulled off the side of the road and shut the vehicle off. I tried to restart it, it started but even more things began to fail electrically. I shut if off again, tried another restart and now it would not start. I tried multiple times and could not get it to start. With the car off and the key out of the ignition, the heater control panel would stay on and the fan was running. I tried a few more times and finally got it to run but still had no instrumentation. I was less than a mile from home and tried to make it back. While driving I had no electrical control of anything and no way to determine my speed. I made it back, but now my vehicle will not start at all. With the key out it still runs the heater controls and fan. This is a dangerous situation not being able to control your vehicle electrical systems and being able to start your vehicle. This needs to be a recall, NOT a manufacture " Special coverage adjustment" that they know is a known issue and dont even have to parts to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515410April 4, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
I get a "service side detection" on my DIC. It used to work occasionally, now it no longer works. The sensors lights do come on when the "service side detection" shows up. Sometimes this alerts comes and goes and sometimes it stays until I push a button, in which it just reappears later. Through research I found this document sent out from GM: https://static.nhtsa.gov/odi/tsbs/2019/MC-10160088-9999.pdf GLOBAL SAFETY FIELD INVESTIGATIONS DCS5011 URGENT - DISTRIBUTE IMMEDIATELY Subject: N172097060 - Special Coverage Side Blind Zone Alert Module Water Intrusion General Motors is releasing Special Coverage N172097060 today. The total number of U.S. vehicles involved is approximately 131,652. Please see the attached bulletin for details. Condition: Some 2013-2016 model year Chevrolet Cruze, 2014-2015 Chevrolet Impala and 2013-2017 GMC Acadia vehicles, may have a condition where the Side Blind Zone Alert (SBZA) modules may fail or malfunction due to water intrusion. The driver may experience a side blind zone alert message displayed on the driver instrument cluster (DIC). If this message is ignored, the condition could result in the corruption of LS GMLAN that may result in the loss of some driver interface functions such as cluster, infotainment / displays, chime, and passenger presence detection (passenger airbag could be suppressed, w/airbag TT, DIC message). MAJOR SAFETY CONCERN!! Special Coverage Adjustment: This special coverage covers the condition described above for a period of 6 years or 80,000 miles (130,000 km) whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. CORRECTION: Dealers are to repair the vehicle by ordering and installing the appropriate service kit. The service kit will contain all of the components required to complete the repair. The repairs will be made at no charge to the customer. PROBLEM: MY CAR HAS A BRANDED TITLE SO THEY WILL NOT FIX IT. IF IT IS A RECALL, THEY HAVE TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515280April 3, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
Service indicator on the driver information center stating to service vehicle detection AKA blind spot alert the system has failed once already was taken in for repair to GM was repaired and it has now failed again and is going in for service on April 4th 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515296April 3, 2023
ELECTRICAL SYSTEM
DRLs melted into the housing, seems like this is possibly caused by cowls that are not properly sealed allowing moisture into headlight assembly. This is obviously a fire hazard and will be a costly repair. I am not sure if vehicle insurance covers this but I doubt it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514973April 1, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
Service side detection system warning is on and upon investigation and diagnostics it has been widely reported as a common issue that GMC only chose to address for a select number of vehicles. I have 93k miles and there is a service agreement to 80k. Others have indicated that it not fixed it can send bad signals to circuit board causing battery failure, information system failure, dash light failure and headlight failure making this a safety issue is something like this occurs in the dark. As a result I am concerned for my safety and am frustrated that GMC is not required to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514786March 31, 2023
STEERING, ENGINE
While driving the temperature gauge shuts down completely to C - the check engine light comes on and a message appears on the dash saying "Steering Assist Reduce Drive With Care". Any air conditioning goes from cold to hot and the fan under the hood goes to high automatically and wont shut off. We have been informed that this is a known error that has existed for a long time now, with no recalls to date. I cannot schedule my vehicle for repairs yet because I do not have the money to pay for the repairs. They are saying that the placement of the thermostat and sensor, which need to be replaced in order to fix this problem, are located in a very difficult spot to get to. Saying that it will take upwards of 4-5 hours to get everything fixed, which increases the amount of money to fix this issue. My 2019 GMC Acadia just started doing this about 2 months ago and I have 54000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514619March 30, 2023
FUEL/PROPULSION SYSTEM
Was driving when the vehicle engine completely lost power. Very dangerous situation in heavy traffic. Had difficulty pulling to the side of the road and ended up blocking traffic. Vehicle needed to be towed and is less than 2 years old with less than 10k miles. Diagnosis is failure of fuel pump control module. I see there is an identical GMC Acadia incident already logged by someone else and the dealer said they have seen this multiple times. After 1 week at dealer, they are unable to secure part for repair and don't know when they will. A RECALL was issued for other GMC 2021 vehicles for this exact problem. GMC RECALL N212332040: POWER CONTROL MODULE MAY CAUSE FUEL PUMP FAILURE. However this recall does not include the Acadia. The Acadia needs to be recalled as well before people are killed and the replacement parts need to be made available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514356March 29, 2023
ELECTRICAL SYSTEM, ENGINE
When I put my car in park and try to turn my vehicle off I get an error message saying “shift to park.” The problem is the car is already in park and I am unable to turn the off. I usually have to start the car back and drive back and forth before the car actually recognizes it is in park. Im concerned for my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514161March 28, 2023
UNKNOWN OR OTHER
Vehicle transmission does not recognize what gear it is in, a potential danger. Warning light appears randomly "shift to park" and vehicle will not shut down. Vehicle does not recognize that it is in park. Requires multiple attempts to manually shift gears. Multiple complaints for this issue found online. Contacted GM Customer Assistance and they are unresponsive to this problem. GM would not reimburse me for the repair and would not recognize this as a manufacturing problem (supposed to send $100 coupon to dealer, good for 1 year?) see 2 attachements
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514210March 28, 2023
POWER TRAIN
I shift the car into park but the vehicle tells me the car is not in park and won't shut off. GM charged me $656.00 to replace the switch and harness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513919March 27, 2023
SUSPENSION, LANE DEPARTURE: BLIND SPOT DETECTION
The toe links on my vehicle are bad and needs to be replaced. They broke as I was driving. Almost caused me to lose control and almost wreck. Thankfully there were no other cars around. I see this is a recall for GMC’s but for some reason not my vin number. Not understanding why if I have the same problem on vehicles that were recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514063March 27, 2023
UNKNOWN OR OTHER
After shifting to park a message comes in screen that is telling me to shift to park I have put it in park so then I have to restart vehicle and move gear shifter back into park sometimes it works on 1st try then sometimes takes extra try’s to get it to clear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513417March 23, 2023
ELECTRICAL SYSTEM
The vehicle’s steering assist reduced, drive with care notification came on. The vehicle lost steering assist control and made it very difficult to steer. The slightest move causes a major shift in the intended direction. This is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513196March 22, 2023
ELECTRICAL SYSTEM
The "shift into park" when car is in park. U have to click the gear shifter several times for ut to turn off. Sometimes even having to put the car back into gear putting it back into park and the error will come up again. By clicking the gear shifter will shut it off. Sometimes this could take 2 minutes playing around with it sometimes 10 minutes sometimes it doesn't do it at all. I finally replaced the entire gear shifter mechanism by taking the center council apart. Labor price was unreal. Part price wasn't bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512519March 18, 2023
UNKNOWN OR OTHER
When trying to turn car off, shift into park, and a message is on the driver screen to "shift to park". The car is already in park. The car will not stop running unless the "shift to park" message is gone. After looking on internet, was able to toggle the shift gear button to remove the "shift to park" message. This started about 4 months ago, it did not happen all of the time. At first, I would have to attempt to restart the car, and then try to turn car off. After investigating this on the internet, was able to turn car off by toggling the gear shift button. This problem was not a surprise to the car dealership. Apparently it is a common problem, and a recalls have been made by GMC for this issue, but not for the year of my car. My car was no longer under warranty, so had to pay $348.04 to fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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