GMC Acadia Complaints

5,595 consumer complaints on file.

#11526947June 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The contact’s daughter owned a 2023 GMC Acadia. The contact stated the seats were previously repaired at the local dealer. The contact stated that while the vehicle was parked unattended, the vehicle caught fire. The fire had extinguished on its own. There were no reported injuries, air bag deployment or police reports filed. The contact called the local dealer who referred her to the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The insurance company informed her the failure was due to the electrical system and deemed it a total loss. The VIN was not available. The failure mileage was approximately 13,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11526776June 13, 2023
POWER TRAIN
Shift to park issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526799June 13, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The automatic passenger side window does not work anymore, it went out a couple months after I bought it. I have always done maintenance on my vehicle, oil changes, tires, etc. and the timing chain went out on it for some unknown reason. Very pricey to fix. I would hate to be stranded with my 6 grandchildren with. With all the complaints on the timing chain, this should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526628June 12, 2023
AIR BAGS
Took the truck for a inspection and goy a recall in the front airbags inflator may rapture
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526464June 11, 2023
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
Battery saver mode activated dinged then car talked to me. I've replaced the alternator and brand new battery.....car battery draining FAST n only pulling 11.03 volts when it's supposed hit 14.5-15.5volts. Also air bag lite is on saying service airbag. I've only had the car 3 months....bought it from a dealer march 13th n till 2-3 days ago been working fine. Now saying service air bag n battery saver mode activated. I have no clue to this .....I'm lost after replacing the battery n alternator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526483June 11, 2023
AIR BAGS
Delayed in solution to recall. Needs recall remedy ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525778June 7, 2023
ENGINE
Started losing power and had problems cranking. Now won't cranking at all. P0123 error code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525888June 7, 2023
UNKNOWN OR OTHER
“Shift to park” message frequently appears and unable to turn vehicle off, will drain battery if left on. First appeared infrequent within 1st year of lease, brought to dealership service, they were unable to reproduce and stated they did not know what was wrong with vehicle if they couldn’t reproduce the message. Fast forward 4 years, I have now purchased the vehicle and message and condition appears very frequent almost daily. Returned to dealer service was advised by customer service manager “ I know exactly what it is it is in the gear shift” but since car is no longer in warranty I would have to pay out of pocket. I attempted to explain that I did I bring it back when it would have been on warranted and was told they couldn’t find anything wrong!!! I have replaced battery multiple times due to power drain from not being able to clear “shift to park” message. Last battery lasted less then 1 year!! I feel GMC is aware of the issue and did not take care of problem when it was under warranty and is now forcing the finiancal burden to replace/repair parts to me!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525737June 6, 2023
AIR BAGS
The airbag recall was a month ago and according to two different GMC dealerships, GM has not yet provided the replacement for our vehicle and no ETA. Why issue a very important recall and not have the part on hand to repair a dangerous issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525464June 5, 2023
POWER TRAIN
The contact owns a 2018 GMC Acadia. The contact stated that while parking the vehicle, the transmission was shifted into park(P) however, the "Shift to Park" message was displayed after the contact pressed the Auto Start/Stop button. The contact had to depress the brake pedal while pushing the Auto Start/Stop button to turn the vehicle back on and then shift the transmission from drive(D) to Park(P) approximately 3-4 times before the failure was corrected. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The contact stated that the dealer had previously replaced the gear shift assembly; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,211.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525289June 4, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Stabilitrak system in 2009 gmc Acadia randomly acts up disabling abs system and traction control. Also randomly get a low oil pressure warning light but oil level, temperature is fine and no noises smoke or performance decline. Used different scan tools to read codes and the vechile has none listed. Changed numerous sensors and the problem is never resolved
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524995June 2, 2023
UNKNOWN OR OTHER
When turning off engine it displays "shift to park" and won't shut off. This has been ongoing since I purchased vehicle but is much worse now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524874June 1, 2023
ENGINE
Thermostat gets stuck, generally in open state. AC also is disabled in this condition, soft code (no MIL) mentions "limited steering available" and temp gauge on dash goes to 0. Hard code eventually comes (solid Check Engine light on the dash). Code, MIL, and temp gauge can be cleared and fixed by disconnecting battery negative terminal and reconnecting it, and it will run consistently for a while, though it will return. Online there are no thermostat modules for this engine available (3.6L V6, also in Cadillac XT6, Buick Enclave, and Chevrolet Traverse) showing that thermostat replacement is widespread. Online forum searches also describe widespread thermostat issues for this engine, at roughly $1200 per fix. A reliable thermostat is critical for long-term engine functionality, and should not need replacement at half of design life (~75-80k miles). Though this one tends to fail open instead of close, overcooling of an engine still could have its own issues, and failing closed could lead to engine overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524703May 31, 2023
AIR BAGS
The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524262May 29, 2023
AIR BAGS
The airbag recall was opened on May 10th. I have not yet heard of any remedy despite the fact that the nhtsa site says that the dealer should be replacing my airbags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524050May 26, 2023
POWER TRAIN
2019 Acadia originally displayed a shift to park message at 12K miles and vehicle was still under warrantee. New shifter harness was installed and a wire harness jumper added. GM covered the cost of repairs. At the time I was told hopefully the repair fixes it but a chance it won't and will need to bring it back in. Two years later at 36K miles it occurred again but was out of bumper to bumper warrantee so GM would not cover and dealer would not give any discount. Both the dealer and the GM claim rep I talked to were not able to adequately explain why this is not considered in the powertrain warranty which is still valid. GM did reimburse 50% of the cost of repair but I am still out ~$380. This issue seems well documented across numerous models / years of GM products.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523831May 25, 2023
TIRES:SIDEWALL
The contact owns a 2009 GMC Acadia equipped with Dean tires, Tire Line: Back Country Touring H/T, Tire Size: 255/65/R19, DOT Number: (N/A). The contact stated that while the vehicle was at the tire retailer for snow tire replacement, the technician informed the contact that the rear driver's side tire had three slashes along the sidewall. The technician confirmed that the tires could not be replaced due to the tires no longer being manufactured. The tires were not replaced. The manufacturer was not made aware of the failure. The failure mileage was 158,712.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523843May 25, 2023
POWER TRAIN
The shift to Park locks up and will not allow the vehicle to turn off. Receive an error message that the vehicle is not in Park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523860May 25, 2023
SERVICE BRAKES
The contact owns a 2022 GMC Acadia. The contact stated that while depressing the brake pedal to stop, smoke began to fill the cabin of the vehicle. The transmission was switched to the park position and the contact exited the vehicle and discovered flames and smoke coming from the front brake rotors. Moments later a clicking noise was heard and the unoccupied vehicle rolled down an incline and crashed into a tree and came to a stop. A police report was taken at the scene. The vehicle was towed to the local dealer. The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 15,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11523680May 24, 2023
AIR BAGS
General Motors Corporation, and two local GM dealers, have advised they do not have the parts to repair the air-bag inflators that are a subject of a recent recall and can provide no estimate as to when the required repairs can be made under the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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