GMC Acadia Complaints

5,595 consumer complaints on file.

#11635119January 9, 2025
UNKNOWN OR OTHER
I have a 2019 GMC Acadia with 59051 miles on it, I get regularly oil changes and maintenance but it’s need a transmission. How is this? The mechanic tells me that there is no ETA when one will be available when he called to get one. This lets me know that there is a problem with the transmission and they probably should have a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634913January 8, 2025
UNKNOWN OR OTHER
it is a shift to park issue. will not shift into park....sometimes it takes several attempts before the computer reads it is in park. then i can turn off the car the car has 130,000 miles and we are repairing the same issue for the third time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634552January 7, 2025
Tether, Lower Anchor (on car seat or vehicle)
The front drive car seat motor is damaged. It will not recline making it very uncomfortable to drive. GMC has inspected the car and indicated that i need a new motor and seat frame. The cost is over 2600. Child safety is ultimately at risk if the driver is not fully comfortable at the wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634635January 7, 2025
AIR BAGS
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the parts were available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634645January 7, 2025
POWER TRAIN
The contact owns a 2019 GMC Acadia. The contact stated upon attempting to turn off the vehicle, the instrument panel remained operable with the message "Shift to Park" displayed while the gear shifter was already in park(P). The contact shifted out of park(P) and shifted back to park(P) several times until the vehicle responded as needed. The contact stated that the failure recurred, and the vehicle failed to successfully turn off after several attempts, causing the battery to become drained. The vehicle was then towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634336January 6, 2025
FUEL/PROPULSION SYSTEM
While driving, the vehicle shut off without warning. It was in-traffic when this occurred and subsequently blocked traffic. I tried to restart the vehicle many times. It would start and then die within a few seconds. Since the vehicle would not remain running, it was impossible to shift out of the "park" position. Since it was in "park", the vehicle could not be readily moved out of traffic. This failure is a safety hazard! The vehicle was towed from the scene. The dealer diagnosed the problem as the "Powertrain control module lost communication the the fuel pump driver module causing no fueling to engine from low pressure fuel pump U18A..." The fuel pump control module had internal communication circuit failure. GMC module 13554820 was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634242January 5, 2025
ELECTRICAL SYSTEM
We purchased our 2018 GMC Acadia, used with 15,798 miles on the odometer, on [XXX] from John Wiesner, Inc. On [XXX], with 20,344 miles on the odometer, we began experiencing a "Shift to Park" message when trying to turn the vehicle off, even though the vehicle shifter indicated that the vehicle was in park. Though the vehicle would turn off, we could not clear the "Shift to Park" message or stop the associated audible alarm without a great deal of effort. A Wiesner dealership confirmed the problem, determined that a switch in the shifter assembly was not grounding, and replaced the transmission control assembly under warranty. All was well until early 2024, at approximately 47,500 miles, when we began experiencing the same problem. The dealer said we must pay $500+ for a repair and that if we failed to get the problem repaired we risked being unable to get the vehicle into park and unable to turn off the vehicle. Being unable to stop the "Shift to Park" message or to stop the audible alarm at the very least will run the battery down and being unable to put the vehicle in park or turn it off risks an injury to us or others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634036January 4, 2025
ENGINE, FUEL/PROPULSION SYSTEM
While highway driving, engine suddenly lost power and car could not exceed 5 mph. Was able to get off at next exit and get to a local garage. Mechanic inspected. Bolt connecting high pressure fuel pump to cylinder sheared off leaving bolt body in cylinder, bending fuel pump and caused oil to spray over entire engine compartment. Repair unlikely. Engine will likely need to be replaced. Car has always been maintained. No indication of failure prior to incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633130December 30, 2024
POWER TRAIN, EXTERIOR LIGHTING
The contact owns a 2017 GMC Acadia. The contact stated that the "Shift to Park" message was displayed on the instrument panel while attempting to park the vehicle. Additionally, there was a constant beeping alert coming from the vehicle during the failure. The contact later discovered that the rear brake lights and reverse lights were illuminated during the failure. A local dealer was contacted about the failure and made an appointment for a repair. The manufacturer was notified of the failure, and the contact was informed that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633098December 30, 2024
ELECTRICAL SYSTEM
I would park my car and try to turn off car. The car would not turn off. The car continued to ding the car remained on. The safety issue is the car wouldn't turn off. After many many times shifting from park to drive it would finally park, this happened every time using the car. I discovered the same exact issue is a recall on 2017 & 2018 GMC Acadia our exact car ! Called the dealer explaining SHIFT TO PARK issue. Brought the car to Buick GMC of Mahwah they noted in fact it was SHIFT TO PARK issue. Two days later came in for the car they would not cover problem. Cost $950.00 for exact recall the 2 years prior. Also, contacted GMC corp. they were no help just said had no recall. Our car is 2019 Acadia with 27,236 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632718December 27, 2024
ELECTRICAL SYSTEM
The contact owns a 2017 GMC Acadia. The contact stated that after shifting to the park position and attempting to turn the vehicle off, the engine shut off but the headlights and dashboard lights remained illuminated. Also, on multiple occasions, the battery had drained and the vehicle had to be jump-started. The vehicle was taken to the local dealer who diagnosed that the floor shifter harness was faulty and needed to be replaced. The floor shifter harness was replaced and the failure was remedied, but approximately two years later the failure reoccurred. The vehicle was taken back to the local dealer. The contact was informed of the manufacturer's TSB to repair the failure and a new and improved floor shifter harness was installed which corrected the failure. The contact indicated that the manufacturer was aware of the faulty harness but no assistance was offered. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632134December 23, 2024
UNKNOWN OR OTHER
Car has started displaying a "shift vehicle into park" message when I have put the car in park. Even though the care is clearly in park this warning displays and I'm unable to turn the vehicle completely off. Have re restart and mess with the shifter several times in order to be able to turn the vehicle off and lock the doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632050December 23, 2024
POWER TRAIN
Vehicle developed a major shudder and vibration from transmission. There are reports of the symptom in other complaints and a service bulletin released by GM for replacing the transmission fluid only(filter is internal and can only be replaced by removing and disassembling the transmission). When this malfunction is coupled with an EVAP sensor failure, loss of acceleration and engine stall occurs. The EVAP failure code did not appear for several weeks. I would suspect any type of engine miss will cause the same failure. Replacing transmission fluid does not remedy the severe shuddering from the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632067December 23, 2024
POWER TRAIN
When I shift the car into park, a message pop up in the window to shift the car in park and keeps beeping. I can’t turn the car off and will have to restart the car and pull forward a little then try again sometimes that does not work. The light indicator says the car is in park but I can’t turn the car off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631937December 21, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This 2024 GMC Acadia will not back up safely on a rainy day. when moving backward, when it raining the emergency braking continually engage, approximately every two feet. I took it to GM dealer service center, it did the same with them. However, they can't correct the problem and GM does not have a fix. Also others vehicle like this one are experiencing the same problem. This has been an ongoing problem since July 5, 2024 in rainy weather. I called GM customer service and have gotten no result. I don't know what to do. can you all help us (Please). Thank you all so very much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631722December 20, 2024
POWER TRAIN
Check engine light is on. Shudder and delayed reaction after engaging the gas pedal when moving forward in gear 1 & 2 then again seems to intermittently has issue with higher gears when on the hwy. Without warning, Several times the Acadia would not engage gears and wouldn't move at all after backing into the street from driveway. I had to have someone help push the Acadia back into the driveway. The Check Engine light keeps turning on and off. Had O'Riely check th OBD with code reader. "Torque Converter Selenoid is stuck 'ON'. Was informed by Costco there was n 2020 Recall for Acadia"s of my year regarding a Transmission recall Ref #N202313440.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631765December 20, 2024
VISIBILITY/WIPER
Whenever the vehicle's windshield washer is used the smell of the fluid enters the vehicle. This is particularly acute when the HVAC system is used at the same time. Since the label on the washer fluid container says the fluid is poisonous and the vapors are harmful and cannot be made nonpoisonous, I feel I should report this. I have had 4 GMC representatives confirm this is indeed happening. One rep was the Field Engineer Supervisor. All of this is documented as I have had this examined 4 times at the request of the GM customer service representative. Case [XXX], Status update for your 2023 GMC Acadia concern INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631676December 19, 2024
ELECTRICAL SYSTEM, ENGINE, LANE DEPARTURE: ASSIST
Code 0128 coolant temperature sensor failure triggered reduced lane departure assist
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631678December 19, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Shift to park message when vehicle is in park not allowing vehicle to be shut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631353December 18, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:BEARINGS/BUSHINGS
The contact owns a 2019 GMC Acadia. The contact stated that while the vehicle was parked, the shift to park message was displayed. There was a constant abnormal dinging sound detected, and the vehicle failed to remain in park. While having a routine inspection, it was determined that the rear trailing arms bushings were worn out and the vehicle failed the inspection. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 17V516000 (Power Train). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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