GMC Acadia Complaints

5,595 consumer complaints on file.

#10519931June 15, 2013
POWER TRAIN, SUSPENSION
AXLE ROD PULLED OUT OF GEAR BOX CAUSING THE ENTIRE WHEEL/TIRE ASSEMBLY TO FALL DOWN. ACCORDING TO DEALER THE ASSEMBLY HAD NOT BEEN "MACHINED" AT ALL AT THE FACTORY AND COULD HAVE FAILED AT ANY TIME. THE RIVETS WERE NOT PULLED OUT IS HOW THIS DETERMINATION WAS MADE. IT HAPPENED WITH NO WARNING AFTER TURNING LEFT ONTO THE HIGHWAY FROM MY DRIVEWAY AT A LOW SPEED. CAR WAS UNABLE TO BE STEERED OR STOPPED COMING TO REST ABOUT 30 YARDS AFTER FAILURE. DEALER HAS INFORMED US THAT GMC MANUFACTURE REQUESTED THE PARTS BE RETURNED TO THEM AND THIS MAY BECOME A RECALL ISSUE DUE TO THE FACT THAT THE RIVETS SHOULD HAVE BEEN FLATTENED ON THE ASSEMBLY LINE WHEN HIT BY THE MACHINE, THEY OBVIOUSLY WERE NOT AND THEY NEED TO DETERMINE HOW MANY VEHICLES MAY BE INVOLVED. THIS IS A BIG, BAD DEAL AND COULD HAVE KILLED US IF WE WERE TRAVELING AT ANY HIGHER RATE OF SPEED. OTHER LIVES ARE MOST LIKELY IN DANGER. THE CONSUMER STATED THE LEFT FRONT LOWER BALL JOINT SEPARATED FROM THE CONTROL ARM. THE RIVETS HOLDING THE LOWER BALL JOINT WERE NEVER INSTALLED CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519755June 14, 2013
POWER TRAIN
POWERTRAIN (TRANSMISSION) GAVE - OUT AT 72100 MILES ON MY 2007 GMC ACADIA AND GMC DEALER STATING "MOVE PLATE" AND "CONTROLLED MODULE" AND ESTIMATES ARE AT $4000.00. I HAVE READ MANY COMPLAINTS ONLINE ABOUT THIS ISSUE AND IT SHOULD BE MENTION ON NHTSA AND HAVE GMC MAKE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519820June 14, 2013
VEHICLE SPEED CONTROL
DRIVING 40MPH, ACCELERATED INTO THE LEFT LANE TO PASS. REMOVING MY FOOT FROM THE ACCELERATOR, MY VEHICLE CONTINUED TO ACCELERATE WITH THE PEDAL MOVING TO THE FLOOR. AFTER REPEATEDLY STOMPING THE BRAKE AND DEPRESSING THE "CANCEL CRUISE" CONTROL BUTTON, I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE BEFORE HITTING THE VEHICLE AHEAD OF ME. THIS HAPPENED ABOUT 3.5 HOURS INTO A 9 HOUR TRIP, SO THE VEHICLE WAS WARM. I WAS ABLE TO REPEAT THE CONDITION 4 TIMES. TWICE WITH THE CRUISE ON BUT DISENGAGED AND TWICE WITH THE CRUISE TURNED OFF. I DISCOVERED THAT STOMPING THE BRAKES OR DEPRESSING THE CANCEL CRUISE BUTTON CLEARED THE CONDITION. AFTER A COUPLE OF STOPS, CONDITION OCCURRED A 6TH TIME AS I ATTEMPTED TO PASS A VEHICLE GOING 50MPH. AS I DEPRESSED THE ACCELERATOR, THE SYMPTOM RECURRED WITH MY VEHICLE ACCELERATING TO 80 MPH BEFORE CONTINUALLY DEPRESSING THE "CANCEL CRUISE" BUTTON RELEASED THE STUCK ACCELERATOR. ON 3 JUNE, TOOK THE VEHICLE TO THE DEALER SERVICE DEPARTMENT. NEITHER DEALER TECH NOR I COULD REPRODUCE THE PROBLEM. . THINKING VEHICLE TEMP COUD BE THE DIFFERENCE, I LEFT THE VEHICLE WITH THE TECHNICIAN. HE DROVE IT FOR 3 HOURS AND APPROXIMATELY 150 MILES AND COULD NOT REPLICATE THE PROBLEM. DEALER OPENED GM TECHNICAL ASSISTANCE CASE (71-1189923303) AND ALLEGEDLY GM HAS NO RECORD OF SIMILAR PROBLEMS. THE DEALER HAD NO RECOURSE BUT TO RETURN THE VEHICLE TO ME. I CALLED GM CUSTOMER ASSISTANCE AND REGISTERED MY CONCERN. SEVERAL DAYS LATER, GM CUSTOMER ASSISTANCE CALLED SAYING THAT GM HAD NO RECORD OF SIMILAR INCIDENCES BUT HAD LOGGED ANOTHER VEHICLE SERVICE REQUEST (71-1191383116). I QUESTIONED THIS REVELATION AS I HAD FOUND SEVERAL DOCUMENTED SIMILAR CASES WITH ACADIAS ON EDMUNDS.COM. MY WIFE NORMALLY DRIVES THIS VEHICLE. I AM UNSURE HOW SHE WOULD HAVE REACTED HAD THIS HAPPENED WITH HER DRIVING. IT IS DEFINITELY A MAJOR SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520320June 14, 2013
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC, POWER TRAIN, EQUIPMENT:APPLIANCE:AIR CONDITIONER, EXTERIOR LIGHTING:HEADLIGHTS, SUSPENSION, STEERING
WE PURCHASED OUR 2008 ACADIA IN 2011, IT HAD APPROXIMATELY 30,000 MILES ON IT AT THE TIME OF PURCHASE. LESS THAN THIRTY DAYS AFTER PURCHASE WE HAD TO REPLACE THE FRONT ROTORS. AT 40,000 MILES WE HAD TO REPLACE THE FRONT BRAKES; THE AIR CONDITIONER BACKED UP, WHICH REQUIRED MAINTENANCE TO THE BLOWER MOTOR; AND THE HEAD LIGHTS WENT OUT, WHICH REQUIRED REPLACEMENT. AT 45,000 MILES THE REAR STRUTS WENT OUT, WHICH REQUIRED REPLACEMENT; AND WE HAD TO REPLACE TWO TIRES. AT 60,000 MILES THE WATER PUMP WENT OUT AND NEEDED TO BE REPLACED. AT 55,000 MILES THE FRONT STRUTS WENT OUT, WHICH NEEDED REPLACING, ALONG WITH FOUR NEW TIRES, AND A NEW SET OF HEADLIGHTS. AT 60,000 MILES THE REAR BRAKES AND ROTORS NEEDED TO BE REPLACED. AT 70,000 MILES THE TRANSMISSION WENT OUT, WHICH ALSO REQUIRED REPLACEMENT. THE FINAL INCIDENT HAPPENED ON 6/10/13 AT 74,000 MILES, WHILE I WAS DRIVING WITH ALL THREE OF MY CHILDREN. I WAS GOING 50 MILES AN HOUR ON A HIGHWAY, AND THE ENTIRE CAR SHUT DOWN. THE STEERING CONSOLE LOCKED WITH THE KEYS IN THE IGNITION, I HAD NO ABILITY TO STEER THE VEHICLE, THE BRAKES DID NOT FUNCTION EITHER. I HAD TO USE THE PARKING BRAKE TO SLOW THE VEHICLE DOWN, BARELY AVOIDING A COLLISION WITH ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519455June 12, 2013
STEERING
TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND COULD NOT BE TURNED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSIS OR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515855June 9, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
WHILE DRIVING ON A HIGHWAY, THE CAR WENT INTO NEUTRAL AND LOST POWER. AFTER A FEW SECONDS, IT WENT INTO LOW GEAR AND WOULD NOT SHIFT INTO A HIGHER GEAR. THE TRANSMISSION REQUIRED A RE-BUILD TWO YEARS EARLIER AT 62,000 MILES AND IS NOW FAILING AGAIN. WE WERE TOLD THE TRANSMISSION MUST BE RE-BUILT YET AGAIN. WE CANNOT DRIVE THE CAR AS THE LOSS OF POWER AND SLIPPING TRANSMISSION IS VERY DANGEROUS. THE TRANSMISSION DESIGN, AND THE SUBSEQUENT REPAIR BY THE DEALER, WAS FAULTY. AS OUR WARRANTY EXPIRED 4 MONTHS AGO, WE WERE A NEW TRANSMISSION WAS REQUIRED AT $4,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515694June 7, 2013
AIR BAGS
SERVICE AIRBAG LIGHT CONTINUALLY COMES ON WHEN PASSENGER MOVES IN PASSENGER SEAT AND AIRBAG STOPS FUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515455June 6, 2013
ENGINE AND ENGINE COOLING
MY HUSBAND AND I PURCHASED A 2010 GMC ACADIA IN JULY 2012. SINCE WE'VE HAD THE VEHICLE WE HAVE ALREADY HAD TO REPLACE THE WATER PUMP WHICH FORTUNATELY IT WAS COVERED UNDER WARRANTY. BUT NOW THE AC IN THE VEHICLE HAS STOPPED WORKING. THE TECHNICIAN DID A BLACK LIGHT TESTING OF THE AC AND IT REVEALED LARGE AREAS OF ULTRA-VIOLET DYE COVERING THE AC HOSES AND SURROUNDING AREA. THEY RECHARGED A SMALL AMT OF R-134A FREON INTO THE SYSTEM TO HELP PINPOINT THE LEAK TO THE SUCTION AND DISCHARGE HOSES WHICH HAVE BLOWN. WHEN THEY CHECKED ON ORDERING THE HOSES, THESE HOSES ARE ON BACKORDER WHICH LEADS ME TO BELIEVE THEY HAVE BEEN HAVING NUMEROUS PROBLEMS WITH THESE HOSES. NOW WE'RE LOOKING AT BEING OUT $700 FOR A VEHICLE THAT IS ONLY 3 YRS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515563June 6, 2013
POWER TRAIN
WHILE TRAVELING DOWN THE ROAD AT HIGHWAY SPEEDS, THE VEHICLE LOOSES POWER ON ITS OWN, AND DOWN SHIFTS TO FIRST GEAR AT TIMES, WITHOUT THE ABILITY TO SHIFT INTO HIGHER GEARS. ALSO AT TIMES, YOU PULL UP TO A INTERSECTION, AND THE VEHICLE WILL NOT PULL OFF UNDER ITS OWN POWER. VEHICLE HAS 80,000 MILES ON IT, WITH A 100,000 MILE POWER TRAIN WARRANTY. GM SAYS THE WARRANTY WENT OUT IN OCTOBER OF 2012. THE VEHICLE HAS MULTIPLE HISTORY OF GM REPROGRAMMING THE TRANSMISSION, AND THE VEHICLE HAS BEEN SERVICED REGULAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515408June 6, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE TO ACCELERATE AND OPERATE SLUGGISHLY. THE TIMING CHAIN WAS REPLACED BY THE DEALER HOWEVER, THE FAILURE LATE RECURRED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. AN ENGINE FLUSH WAS PERFORMED ON THE VEHICLE AND THE FAILURE SUBSIDED FOR THREE WEEKS BEFORE RECURRING. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO ADVISED THAT THERE WAS A SEIZED SOLENOID IN THE TRANSMISSION, WHICH WOULD REQUIRE REPLACING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 130,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515203June 5, 2013
VEHICLE SPEED CONTROL, ENGINE
ON MONDAY, WITH MY CHILDREN IN THE CAR, I STARTED NOTICING THAT THE CAR WAS NOT SHIFTING CORRECTLY. I DID NOT THINK MUCH ABOUT IT. THEN ON THE WED OF THAT WEEK AS I WAS DRIVING IN A MAJOR CITY DOWNTOWN AREA FOR THE MORNING COMMUTE, THE ENGINE LIGHT CAME ON... I WAS AT A STOP TRIED TO ACCELERATE AND THE RPM'S REVVED. STEPPED ON THE GAS AND THE CAR WOULD ONLY GO 1 TO 2 MILES AN HOUR THEN SPEED UP ... DEALER SAID THAT THERE WERE "MANY PARTS IN THE PAN" AND THAT I NEEDED TO HAVE TRANSMISSION REPLACED. $3600 PLUS TAX OR HAVE IT REBUILT $3300 PLUS TAX. CALLED GM AFTER READING THE VARIOUS POST ON EDMUNDS ABOUT THE ACADIA PROBLEMS. THEY WERE VERY NICE AND OPENED A CLAIM BUT AS OF YET, NO ONE EVER CALLED ME BACK. WHEN THEY OPENED THE CLAIM THEY SAID SOMEONE WOULD BE IN TOUCH WITHIN 2 BUSINESS DAYS (AND THEY WOULD SEE WHAT THEY COULD DO ON SAVING ME SOME MONEY ON THE BILL) AS I WAS DUE BACK AT THE DEALERSHIP TO PICK UP MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514792June 3, 2013
POWER TRAIN, AIR BAGS
1. TRANSMISSION GOING OUT AT 67K MILES AND APPEARS TO BE VERY PREVALENT WITH THIS MAKE AND MODEL OF VEHICLE. VERY DANGEROUS AS THE CAR WILL NOT GO INTO GEAR AT ANY GIVEN TIME AND BASICALLY LEAVES YOU STUCK IN NEUTRAL IN THE MIDDLE OF A BUSY HIGHWAY. 2. SERVICE AIR BAG LIGHT STAYS ON AFTER DEALERSHIP CLAIMS TO HAVE FIXED THE PROBLEM. IF IN A CRASH, HAVE NO IDEA IF WE WILL BE PROTECTED. NOT A COMFORTABLE FEELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514842June 3, 2013
POWER TRAIN
WHILE AN HOUR FROM HOME, I WAS DRIVING THROUGH A TOWN AND SUDDENLY COULD GET NO "PICKUP" TO START AFTER STOPPING AT A STOPLIGHT. I WAS JUST SITTING THERE IN THE INTERSECTION WHILE TRAFFIC DROVE AROUND ME. I CONTINUED TO MY DESTINATION THIS WAY, BARELY ABLE TO GET GOING AFTER STOPPING. THEN WHEN COMING HOME I HAD "PICKUP" BUT THE VEHICLE WAS SHIFTING IMPROPERLY. I TOOK IT TO THE DEALER AND THEY DIAGNOSED A BROKEN WAVE PLATE AND SAID IT NEEDED A NEW TRANSMISSION. AFTER READING ABOUT ALL THE OTHER ACADIA OWNERS WHO ARE ALSO HAVING THIS PROBLEM, I BELIEVE THE PROBLEM NEEDS TO BE ADDRESSED BY GMC. I DROVE MY CAR AFTER I WAS TOLD IT NEEDED A NEW TRANSMISSION, AND THE TRANSMISSION FAILED IN A BIG WAY WHILE I WAS DRIVING DOWN THE ROAD. SUDDENLY I WAS PUSHING THE GAS PEDAL, BUT NOTHING WAS HAPPENING - MY VEHICLE WAS JUST COASTING. I THINK THIS IS A HUGE SAFETY ISSUE AND THAT THERE SHOULD BE A RECALL TO FIX THESE FAULTY WAVE PLATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514456May 31, 2013
STEERING
STEERING COLUMN MAKES A GRINDING NOISE WHEN YOU TURN IN EITHER DIRECTION. DEALER SAYS THE RACK & PINION IS LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514405May 30, 2013
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT BULB CONTINUES TO OVERHEAT, BLOW OUT AND MELT HOUSING UNIT AROUND BULB. GMC STATES IT IS MY RESPONSIBILTY TO REPLACE IT BECAUSE NOW MY VEHICLE IS OUT OF WARRANTY, EVEN WHEN MY VEHICLE WAS IN WARRANTY WHEN THIS STARTED. ESTIMATED COST $915. I HAVE HAD THE HEADLIGHT BULBS REPLACED AT LEAST 3 TIMES WITHIN 6-7 MONTHS. I HAVE HAD TO PAY FOR THE BULB AND "LABOR" WHICH COULD RUN AS HIGH AS $50 A HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514406May 30, 2013
STEERING
WAS DRIVING OUR 2009 GMC ACADIA AND AS I WAS SLOWING AND TURNING THE CAR BECAME VERY HARD TO STEER, IF I WAS APPLYING THE BRAKE I COULD BARELY TURN THE STEERING WHEEL. I THEN ASKED MY FATHER TO TEST IT OUT AND EVEN HE COULD BARELY TURN IT WHEN APPLYING THE BRAKES AND WAS TIGHT TO STEER IN GENERAL. I AM 500 MIKES FROM HOME, BUT NOT SURE IT IS SAFE TO DRIVE BACK HOME. WILL CALL DEALER BUT FROM ALL THE OTHER COMPLAINTS IT SOUNDS LIKE THE POWER STEERING PUMP IS OR HAS GONE OUT. THIS IS VERY UNSAFE AND ALTHOUGH I WAS CAUTIOUS WHILE DRIVING, IT IS DEFINITELY A SAFETY HAZARD!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513992May 29, 2013
STEERING
THE STEERING STARTED MAKING GRINDING NOISE WHEN I TURN IT TO THE LEFT OR RIGHT AT THE AROUND 38000 MILES ON THE CAR. I CONTACTED GMC DEALER THEY DIDN'T CARE ABOUT IT. AND I CAN SEE ON THE ACADIA FORUMS THAT THOUSANDS OF PEOPLE HAVE THE SAME PROBLEM. I'M AFRAID OF STEERING WHEEL BEING STUCK AND I HAVE MY FAMILY IN THE CAR. GMC HAS TO RECALL FOR THIS PROBLEM BEFORE LIVES ARE LOST. WHY DO WE ALWAYS HAVE TO ACT AFTER PEOPLE ARE DEAD. IS THERE ANYONE IN THE GOVERNMENT THAT ACTUALLY CARE ABOUT US. GMC KNOWS THIS CAR HAS A PROBLEM BUT DOES NOTHING ABOUT IT. THIS IS STUPID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514079May 29, 2013
STEERING
I BOUGHT THIS CAR IN FEB 2012 AND FROM THE FIRST TIME I DROVE IT THE STEERING WAS VERY TIGHT AND MAKES A CLUNKING NOSE IN THE THE FRONT END. TOOK THE CAR IN TO THE DEALER AND THE POWER STEERING PUMP WAS CHANGED AND THIS FIXED THE STEERING WHEN IT WAS HARD TO TURN. NOW IT'S MAY 2013 AND THE CLUNK IS STILL THERE AND WAS TOLD ITS THE POWER STEERING GEAR AND ITS ABOUT 950 DOLLARS TO FIX. THIS IS CRAZY THERE IS ONLY ABOUT 83,000 MILES ON MY CAR. I AM READY TO LET THE BANK HAVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513896May 28, 2013
ELECTRICAL SYSTEM, STEERING
THE VEHICLE HAS TWO PROBLEMS. THE RADIO WORKS, BUT THERE IS NO SOUND FOR THE BACK UP WARNING, TURN SIGNALS OR RADIO. THIS PROBLEM OCCURS IN THE GMC ACADIA, CHEVROLET TRAVERSE AND THE BUICK ENCLAVE. THE PROBLEM IS LIKELY THE PREMATURE FAILURE OF THE BCM OR THE AMP. WHEN DRIVEN IN THE RAIN, THE POWER STEERING FAILS MOMENTARILY AND IT IS VERY DIFFICULT TO CONTROL THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513710May 27, 2013
STEERING
INTERMITTENT LOSS OF POWER STEERING WHILE ATTEMPTING A TURN WHILE BRAKING. THIS HAPPENED 1 TO 4 TIMES PER DAYS FOR SEVERAL WEEKS BEFORE BRING THE CAR IN FOR DIAGNOSIS AND REPAIR. THIS REQUIRED A REPLACEMENT OF THE POWER STEERING PUMP, GEAR, AND FLUID. PRIOR TO EXPERIENCING THESE PROBLEMS THERE WAS CONSTANT AUDIBLE NOISE WHENEVER THE STEERING WHEEL WAS TURNED. WHEN THE POWER STEERING FAILED IT WAS DIFFICULT TO SUCCESSFULLY COMPLETE THE TURN, THOUGH I NEVER HAD ANY COLLISIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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