GMC Acadia Complaints

5,595 consumer complaints on file.

#10568804March 12, 2014
STEERING
MY 2010 ACADIA HAS PERIODIC LOSS OF POWER STEERING, MOSTLY AT LOW SPEEDS, WHEN BACKING UP, PARKING, TURNING, ETC. THIS HAPPENS SPORADICALLY, AND AT TIMES CAN BE VERY DANGEROUS. I HAVE BEEN ADVISED THAT MY CAR IS NOT UNDER WARRANTY, AND THERE ARE NO RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568516March 11, 2014
AIR BAGS
PASSENGER SIDE AIR BAG WILL TURN OFF & ON - SENSOR IN SEAT WILL NOT RECOGNIZE WHEN SOMEONE IS SITTING IN IT OR IF THEY SHIFT THEIR WEIGHT OR MOVE IN ANY WAY IT WILL TURN THE AIRBAG OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568595March 11, 2014
EXTERIOR LIGHTING
RIGHT HEADLIGHT GASKET AROUND DAYTIME RUNNING LIGHT OVERHEATED AND MELTED HEADLIGHT CASING CAUSING ENTIRE HEADLIGHT ASSEMBLY TO NEED TO BE REPLACED. DID NOT DISCOVER UNTIL REALIZING DAYTIME LIGHT WAS NOT COMING ON. UNSURE OF HOW LONG THE ISSUE HAD BEEN GOING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568162March 10, 2014
ENGINE, POWER TRAIN, STEERING
I WAS DRIVING TO THE STORE, GOING DOWN HILL ON THE RIGHT SIDE OF THE ROAD. MID-WAY DOWN A MESSAGE APPEARED ON THE COMPUTER SAYING "ENGINE FAILURE, POWER OFF" AND THE CAR JUST SHUT DOWN WITH OUT WARNING. NO MATTER HOW HARD I PRESSED ON THE GAS THE CAR WAS SHUT OFF. THE STEERING WENT OUT AS WELL AND I HAD TO STAND IN THE SEAT TO USE ALL MY POWER TO TURN THE WHEEL. PREVIOUS TO THIS, THE CHECK ENGINE LIGHT HAD NOT BEEN ON, NO ADVANCE WARNING OF THIS. I HAD BOTH OF MY CHILDREN IN THE CAR AT THE TIME. LUCKILY THERE WAS A BP GAS STATION WITH GARAGE AT THE BOTTOM OF THE HILL, I WAS ABLE TO COAST THE CAR INTO THE GAS STATION WHERE THEY RAN DIAGNOSTIC TESTING AND REPAIRED MY CAR AND RESET THE SENSORS. NINE MONTHS LATER I WAS DRIVING WITH BOTH OF MY CHILDREN AGAIN, IN NORTH EAST WASHINGTON DC WHEN OUT OF NO WHERE THE SAME MESSAGE APPEARED. I WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND RESTART THE ENGINE ONE TIME. I TURNED AROUND TO GO HOME AND ON THE DRIVE HOME THE SAME THING HAPPENED ON A LESS OF AN INCLINE OF A HILL. THE CAR SHUT DOWN COMPLETELY TOWARDS THE TOP OF THE HILL GOING DOWN. SAME AS BEFORE, NO GAS AND NO STEERING ABILITY. I WAS TOO SCARED TO LEAVE THE CAR ON THE SIDE AS CARS COMING OVER THE HILL WOULD NOT HAVE TIME TO STOP BEFORE HITTING US. I PUT THE CAR IN NEUTRAL AND TRIED TO GLIDE DOWN THE HILL TO THE SHELL STATION. THE CAR CUT OUT COMPLETELY AND LOST ALL MOMENTUM SO I HAD TO PUSH THE CAR INTO THE GAS STATION AND WAIT 3 HOURS FOR THE TOW TRUCK TO ARRIVE. IT WENT BACK TO THE BP STATION FROM FEBRUARY AND HAD A NEW BATTERY AND SEVERAL OTHER ITEMS REPLACED. I BOUGHT THIS CAR NEW IN 2007 AND HAVE HAD COUNTLESS BREAKDOWNS AND REPLACEMENTS- TWO TRANSMISSIONS WITHIN THE FIRST 3 YEARS AND REPAIRS. I KEEP UP WITH CAR MAINTENANCE REGULARLY AND DO NO NEGLECT ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567798March 7, 2014
STEERING
STEERING WAS HARD TO TURN. THE GMC SERVICE DEPT. FOUND THE POWER STEERING COOLING COIL RUSTED THROUGH CAUSING POWER STEERING FLUID TO DRAIN. THIS VEHICLE IS NOT OLD AND SHOULD NOT HAVE RUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567730March 6, 2014
STEERING
WHEN MAKING A TURN AT A LOW SPEED, THE POWER STEERING FAILED. AFTER A MINUTE OR TWO AND PULLING HARD ON THE STEERING WHEEL, I HEAR A CLICK AND THE POWER STEERING RE-ACTIVATES. ANOTHER INCIDENT JUST LIKE THE FIRST ONE HAPPENED THE NEXT DAY. I DID NOT DRIVE THE CAR AGAIN UNTIL I TOOK IT TO THE LOCAL GMC DEALERSHIP. IT HAS BEEN THE FOR 3 DAYS AND THEY SAY THAT THEY CAN NOT DETERMINE WHAT THE PROBLEM IS. THE CAR IS NOT SAFE TO DRIVE UNTIL THERE PROBLEM IS SOLVED. ALTHOUGH I DID NOT HAVE AN ACCIDENT WHEN THIS HAPPENED, IT WAS VERY SCARY WHEN I FELT THAT I COULD NOT CONTROL THE TURNING OF THE CAR. I SEE THERE ARE MANY INCIDENTS DESCRIBED JUST LIKE THIS POSTED ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567654March 6, 2014
STRUCTURE, EQUIPMENT
TL* THE CONTACT OWNS A GM AFTERMARKET AIR DEFLECTOR (PART NUMBER: 1927884) BEING USED ON A 2012 GMC ACADIA. THE CONTACT WAS DRIVING 70 MPH WHEN THE CENTER PLASTIC TIE FRACTURED AND CAUSED THE DEFLECTOR TO CRASH INTO THE WINDSHIELD OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEFLECTOR WAS NOT REPLACED. THE SERIAL NUMBER AND VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566962March 4, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE RPMS INCREASED HOWEVER THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SCHEDULED TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567078March 4, 2014
AIR BAGS
RECEIVED 'SERVICE AIR BAG' WARNING FROM THE DASHBOARD DRIVER INFORMATION CENTER. PASSENGER AIR BAG INDICATOR ON CENTER CONSOLE INDICATES 'OFF' WHEN 160 LB PERSON IS SEATED IN THE PASSENGER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566890March 3, 2014
AIR BAGS
NOTE THIS VEHICLE HAS EXPERIENCED SIX 'SERVICE AIR BAG' FAULTS IN 18K MILES. ON FAULT, THE AIRBAG SYSTEM IS RENDERED INOPERABLE AND WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. THIS IS BEING NOTED AS A PREEMPTIVE SAFETY RELATED ISSUE THAT SHOULD BE INVESTIGATED FURTHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566682March 2, 2014
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
SERVICE STABILITRAK, AND THE ENGINE POWER LOW WARNING LAMPS ILLUMINATED FOLLOWED BY THE VEHICLE SLOWING TO 20 MPH. VEHICLE TAKEN TO THE REPAIR FACILITY WHERE THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THIS SAME INCIDENT OCCURRED SEVERAL TIMES PREVIOUSLY. ENGINE REVERTING TO LOW POWER IS A HAZARD AND SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566574March 1, 2014
AIR BAGS
VEHICLE WAS NORTH BOUND ON SC HWY 101, 1-MILE SOUTH OF SC HWY 414. CROSSED SOUTH BOUND LANE INTO SHOULDER OF THE ROAD- ON INTO SMALL BRUSH AND TREES. DRIVER SIDE UNDERCARRIAGE WAS TORN AWAY, WITH TIRE/WHEEL/HUB 50 FEET BEHIND VEHICLE, SHOCK/COIL SPRING 20 FEET BEHIND AND LEFT OF VEHICLE. DRIVER DOOR WINDOW COMPLETELY SHATTERED WITH DOOR HINGES TORN AWAY. WINDSHIELD SHATTERED ON DRIVER SIDE. SEAT BELT LOCKED DRIVER FIRMLY IN SEAT. AIR BAGS DID NOT DEPLOY! HAD JUST RECEIVED AN "ON-STAR" E-MAIL CHECK LIST ON 2-24-2014 IN WHICH THE AIR BAG SYSTEM WAS CHECKED IN GREEN WHICH INDICATED IT WAS FUNCTIONAL-OK! THIS IS HORRIFYING WHEN SAFETY DEVICES TURN OUT TO BE NON FUNCTIONING UN-SAFETY DEVICES! THIS SUV WAS MAINTAINED PROPERLY IN EVERY ASPECT POSSIBLE, AND WOULD HAVE BEEN CONSIDERED IN EXCELLENT CONDITION FOR THE YEAR AND MILEAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10566442February 28, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE HEAD LIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HEAD LIGHT ASSEMBLY HAD OVERHEATED, MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568423February 27, 2014
STEERING
STEERING FAILURE. APPEARS TO BE A PREVALENT COMPLAINT AMONG OWNERS OF THIS VEHICLE. SAFETY HAZARD. GM SHOULD ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567199February 27, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
WHILE DRIVING ON INTERSTATE 17W GOING TO DEPOSIT, NY, I SUDDENLY SAW AN ERROR MESSAGE ON THE DASHBOARD THAT READ "SERVICE TRACTION CONTROL", THEN IT READ "TRACTION CONTROL OFF" AND THEN THE LAST THING THAT READ WAS "ENGINE POWER IS REDUCED". THAT'S WHEN MY CAR DROPPED FROM GOING 60 MPH ON CRUISE CONTROL TO 20 MPH AND I COULD NOT ACCELERATE. THANKFULLY, I WAS ALREADY IN THE RIGHT LANE AND WAS ABLE TO PULL ONTO THE SHOULDER. AT THAT POINT, I TURNED OFF THE VEHICLE AND WAITED, THINKING THAT THE ERROR MESSAGE WOULD GO AWAY AND IT'S JUST A COMPUTER GLITCH, AS THIS IS COMMON WITH THIS MODEL VEHICLE. I STARTED THE VEHICLE AGAIN AND IT HAD FULL POWER BUT THE ERROR MESSAGE TO "SERVICE TRACTION CONTROL" WAS STILL ON AND ALTERNATING BETWEEN THAT MESSAGE AND "TRACTION CONTROL OFF". THIS INCIDENT OCCURRED THREE SEPARATE TIMES ON THE SAME DAY ALONG THE SAME HIGHWAY AND AT ONE OF THE TIMES, THERE WAS A LARGE VEHICLE BEHIND ME AND THANKFULLY, THE DRIVER WAS ABLE TO QUICKLY MOVE TO THE NEXT LANE BECAUSE I THE ENGINE REDUCED POWER AND I COULD NOT ACCELERATE. I PUT MY HAZARD LIGHTS ON EACH TIME IT HAPPENED. THANK GOD MY CHILDREN WERE NOT IN THE CAR WITH ME WHEN THIS HAPPENED. I HAVE HAD MANY DIFFICULTIES WITH THIS VEHICLE SINCE IT WAS FIRST LEASED IN 2011. I THINK THAT ALL THE GMC ACADIAS SHOULD BE RECALLED AS IT POSES SUCH A TREMENDOUS DANGER TO MOTORISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567207February 27, 2014
POWER TRAIN
MY GMC ACADIA HAD THE TRANSMISSION FAIL AND IT WILL COST ME $4000 TO PUT A NEW ONE IN. I AM FINDING OUT THAT THIS IS A COMMON OCCURANCE IN THE ACADIA AT FAIRLY LOW MILAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567255February 27, 2014
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AFTER I RETURNED HOME FROM A SHORT 5 MILE DRIVE IN THE EVENING ON 11/19/13, I SHUT OFF MY 6 MONTH OLD CAR IN THE DRIVEWAY AND SMOKE BEGAN POURING OUT OF THE HOOD AND SPARKS AND FIRE WERE COMING OUT BELOW THE ENGINE. I CALLED 911 AND BY THE TIME THEY ARRIVED ABOUT 5 MINUTES LATER IT WAS A FULL BLOWN, ROARING FIRE AND THE ENTIRE FRONT END WAS CONSUMED. MY DRIVEWAY SUFFERED BURN DAMAGE AS WELL. THANKFULLY NOBODY WAS HURT. GMC HAS BEEN AWFUL TO DEAL WITH. THEY HAVE NOT REPLACED MY VEHICLE, NOT REPAIRED MY DRIVEWAY AND HAVE STOPPED RETURNING MY CALLS. THE FIRE INSPECTOR SAID IT WAS THEIR FAULT AND THINKS IT STEMMED FROM THE HEATING ELEMENT THAT HEATS THE WINDSHIELD FLUID. THEY ARE STILL DOING MORE TESTING TO GET THE FINAL RESULTS THOUGH. I FEEL HELPLESS AND TOTALLY IGNORED BY GMC. I HAVE TRIED EVERYTHING TO GET THROUGH TO THEM AND SIMPLY TO GET MY CAR REPLACED AND MY DRIVEWAY REPAIRED BECAUSE OF THE FAULTY PRODUCT THEY SOLD ME. THEIR CUSTOMER SERVICE IS TERRIBLE AND I WILL NOW NEVER PURCHASE ANOTHER CAR FROM THEM AND WILL SPEND AS MUCH TIME AS I HAVE SHARING THIS INCIDENT WITH OTHERS CONSIDERING PURCHASING ONE OF THEIR VEHICLES. I HAVE A VIDEO OF THE WHOLE THING I AM HAPPY TO SHARE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10566343February 27, 2014
AIR BAGS
WHILE SITTING IN THE PASSENGER SEAT, THE PASSENGER AIRBAG LIGHT WILL COME ON, NOTING THAT THE AIRBAG IS NO LONGER ACTIVATED. A MESSAGE WILL ALSO COME UP ON THE DRIVER'S MESSAGING SCREEN STATING TO SERVICE AIRBAG. WHEN THE VEHICLE WAS BROUGHT IN, I WAS TOLD THAT I NEEDED A NEW SOFTWARE MODULE FOR MY VEHICLE. I WAS TOLD THAT THERE IS A CHANCE THAT IF WE WERE IN AN ACCIDENT THE PASSENGER AIRBAGS WOULD NOT DEPLOY. I FIND IT HARD TO BELIEVE THAT A 5-6 YEAR OLD VEHICLE SHOULD ALREADY NEED ITS AIRBAG MODULE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565381February 22, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
WHILE DRIVING CAR BUCKED AND SHIFTED IRREGULARLY, TRANSMISSION SLIPPED, NO POWER, NO REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565257February 21, 2014
ENGINE, POWER TRAIN
CURRENT ISSUE IS A TRANSMISSION FAILURE, APPARENTLY THE "3-5-R WAVEPLATE." FIVE MONTHS PRIOR, MY WIFE AND CHILDREN WERE TRAVELING OUT OF STATE. THEY EXPERIENCED A SUDDEN LOSS OF POWER AND WERE STRANDED ON A RURAL HIGHWAY NOT ONCE, BUT TWICE. THE VEHICLE WAS TOWED IN TO A GM DEALERSHIP, "REPAIRS" WERE PERFORMED UNDER WARRANTY, AND WE WERE TOLD WE COULD PICK UP OUR CAR. MY WIFE (AGAIN WITH CHILDREN IN THE CAR) MADE IT LESS THAN 10 MILES FROM THE DEALERSHIP BEFORE THE ENGINE FAILED AGAIN. THIS TIME ON THE BRIDGE OF A MAJOR HIGHWAY....NO WHERE TO EVEN EXIT THE VEHICLE. AFTER THE SECOND INCIDENT THE ENGINE WAS REPLACED (AFTER 3+ WEEKS OF DIAGNOSTIC WORK). WE WERE TOLD THE DEALERSHIP WAS NOT ABLE TO IDENTIFY THE PROBLEM THAT CAUSED THE ENGINE FAILURE. ENGINE WAS REPLACED UNDER WARRANTY. TRANSMISSION HAD BEEN SHIFTING ERRATICALLY FOR SEVERAL MONTHS. AT TIME OF ENGINE FAILURE/REPLACEMENT, GM DEALERSHIP THAT PERFORMED THE ENGINE REPLACEMENT ADVISED US THAT THE TRANSMISSION SHIFTS/SLIPS WERE "NORMAL" FOR THIS PARTICULAR TRANSMISSION. THEY ADVISED A TRANSMISSION FLUID FLUSH, WHICH WE AUTHORIZED. SHIFTING REMAINED ABRUPT, SLIPPING CONTINUED, BUT AS WE WERE ADVISED THIS WAS "NORMAL", WE CONTINUED DRIVING THE VEHICLE AND DID NOT SEEK FURTHER REPAIR. TWO WEEKS AGO, (NOW SIX WEEKS OUT OF WARRANTY), THE SLIPPAGE BECAME DISTINCTLY MORE EVIDENT, VEHICLE AT ONE POINT WOUND NOT CONTINUE FORWARD MOTION THROUGH AN INTERSECTION AND HAD TO BE IDLED TO ROADSIDE. AFTER MULTIPLE CALLS, WE WERE ADVISED TO TAKE THE VEHICLE TO A LOCAL GM DEALERSHIP. DIAGNOSIS OF 3-5-R WAVEPLATE FAILURE WAS GIVEN. THIS TRANSMISSION WAVEPLATE FAILURE IS A WELL DOCUMENTED ISSUE THAT CAN CAUSE DRIVER AND/OR PASSENGERS TO BE PUT AT SERIOUS RISK FOR INJURY. OUR HOPE IS THAT AN INVESTIGATION WILL TAKE PLACE TO REQUIRE GM TO RECALL/REPAIR THIS ISSUE BEFORE SOMEONE IS NEEDLESSLY HARMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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