GMC Acadia Complaints

5,595 consumer complaints on file.

#10670738January 7, 2015
STEERING, ENGINE
MY HUSBAND AND I PURCHASED A NEW 2008 GMC ACADIA IN AUGUST 2009. WITHIN THE FIRST YEAR OR SO I NOTICED THAT THE HEADLIGHTS WERE DIM AND THE PLASTIC OVER THE LIGHTS STARTED TO PEEL. I CONTACTED THE DEALERSHIP AND THEY SAID THERE WAS NOTHING THEY COULD DO, THAT WASN'T COVERED UNDER THE WARRANTY. I CALLED GM DIRECT AND THEY ALSO SAID THERE WASN'T A RECALL AND THAT IT WAS PROBABLY A CHEMICAL THAT WE USED TO WASH OUR CAR, THAT CAUSED THE PEELING. THEY QUOTED ME $800 FOR A NEW SET OF HEADLIGHTS... UGH... A YEAR OR SO LATER, I BEGAN HAVING TROUBLE WITH THE STRUTS. THEY BEGAN TO LEAK. I THOUGHT IT WAS MY BRAKE LINE AND I TOOK IT INTO THE SHOP AND THEY TOLD ME THAT THE STRUTS WERE BAD AND NEEDED REPLACING. AT THAT TIME THERE WAS AROUND 36,000 MILES ON THE VEHICLE. I HAD THEM CHANGED OUT AND THE MECHANIC TOLD ME THEY WERE THE WORST HE HAD EVER SEEN. AFTER THE REPAIR, THE VEHICLE HAS NEVER BEEN THE SAME. IT'S NOT NEAR AS SMOOTH AS IT WAS AND IT MAKES NOISE. I HAD IT CHECKED TO BE SURE THEY WERE INSTALLED PROPERLY AND THEY WERE. THE WHOLE PROCESS COST ME ABOUT $900.00 THE NEXT ISSUE I HAVE HAD IS MORE SEVER. THIS JUST HAPPENED A FEW MONTHS AGO. I WAS TAKING MY CHILDREN TO SCHOOL AND THE VEHICLE STALLED. ALL THE LIGHTS CAME ON AND SAID STABLE TRACK WENT OFF AND THE ENGINE LOST PRESSURE AND THE VEHICLE STALLED. AFTER IT COOLED DOWN I COULD DRIVE A LITTLE FURTHER AND THE SAME THING WOULD HAPPEN AGAIN. I TOOK IT BACK TO THE SHOP AND THEY SAID IT WAS THE THROTTLE AND IT WOULD PROBABLY NEED TO BE REPLACED. THEY CLEANED IT FOR NOW, BUT I AM SCARED TO DRIVE IT ANYWHERE! NOW THE POWER STEERING IS MAKING NOISE WHEN YOU TURN THE WHEEL, SOUNDS LIKE THE POWER STEERING PUMP MIGHT BE GOING OUT NOW AS WELL. THE VEHICLE ONLY HAS 65,000 MILES ON IT.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670361January 6, 2015
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
I HAD PURCHASED THE VEHICLE USED FROM WHAT I HAD THOUGHT WAS A REPUTABLE DEALER, BOY WAS I WRONG. I WAS ON MY WAY HOME WITH IT FROM THE DEALER AN HOUR AND A HALF DRIVE 1 WAY , GOING DOWN THE INTERSTATE AT ABOUT 65 MPH, WHEN THE VEHICLE STARTED TO SHAKE SOMETHING SEVERE , AND THE RPM,S WENT WILD. I SLOWED DOWN , BUT THE SHAKE , VIBRATION CONTINUED. FINALLY IT DID STRAIGHTEN OUT, AND I GOT HOME. A COUPLE DAYS LATER ON MY WAY TO WORK THE ENGINE LIGHT CAME ON, AND THAN THE SERVICE ALL WHEEL DRIVE SYSTEM LIGHT CAME ON. THE NEXT DAY MY DAD WHO IS A MECHANIC, DROVE IT AND IT SHOOK AND VIBRATED SO BAD , HE THOUGHT THE WHEELS WERE FALLING OFF. CAME BACK AND PUT IT IN THE WORKSHOP AND CHECKED THE WHEELS FOR TIGHTNESS, THEY WERE OK. NOTICED A RATHER LARGE COOLANT LEAK ABOVE THE WATER PUMP ,, SEEMED TO BE COMING FROM UNDER INTAKE AREA. CALLED THE DEALER AND SAID WE WERE BRINGING IT BACK ON A TRAILER. ON 1 / 1 / 15 AT ABOUT 9:45 AM DROPPED OFF AT THE DEALER, TOLD THEM AGAIN WHAT THE PROBLEMS WERE AND LEFT IT THERE. ON 1 / 5 / 15 THE DEALER CALLED US AND INDICATED THERE WAS A UPPER RADIATOR HOSE THAT THE CLAMP WAS LOOSE. I TOLD THEM IT WAS NOT AND MY DAD KNOWS WHERE IT WAS FROM. THEY ALSO STATED THAT THEY DROVE IT AND COULD NOT FIND ANY PROBLEMS WITH IT. AFTER TELLING ME THAT THEY SAID THAT THEY ARE A FORD DEALER AND DO NOT HAVE THE TOOLS TO DIAGNOSE THE VEHICLE. RIGHT AFTER THAT THE GENERAL MANAGER SAYS THAT HE DID NOTICE A PROBLEM WITH SHIFTING , BUT ITS NOTHING TO WORRY ABOUT. I SAID THAN YOU PUT YOUR FAMILY IN THE VEHICLE AND TAKE THEM FOR A DRIVE , BECAUSE I WILL NOT PUT MYSELF WITH MY 3, AND 5 YEAR OLD KIDS IN IT. HE SAID HE WILL LOOK AT IT AGAIN TOMORROW. I WILL NEVER BUY ANOTHER GM PRODUCT EVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670409January 6, 2015
POWER TRAIN
YET ANOTHER SAFETY ISSUE W/2008 GMC ACADIA. DROPPING DAUGHTER OFF AT SCHOOL (19 DEGREES OUT/INCH OF SNOW ON GROUND), AS I'M PULLING OUT OF PARKING LOT GOING VERY SLOW THANKFULLY, THE CAR FEELS LIKE IT SHIFTED AND THEN FLASHING LIGHT SERVICE TRACTION CONTROL, POWER LIMITED OR SOMETHING AND ENGINE BUCKLING LIKE IT'S GOING TO SHUT OFF. I ONLY LIVE A MILE FROM SCHOOL AND KEPT DRIVING ON BACK ROAD UNABLE TO GO OVER 15 MPH. HAD I BEEN ON A HIGHWAY OR GOING 30 OR SO I CAN'T IMAGINE WHAT WOULD'VE HAPPENED THE WAY THE TRUCK JUST BUCKLED. I LET THE TRUCK SIT FOR A FEW HOURS, NOW WHEN I TURN ON THE CHECK ENGINE LIGHT IS FLASHING BUT THE SERVICE TRACTION CONTROL IS GONE SOOOO TAKING IT TO THE GM DEALER WILL BE USELESS, BEEN HERE BEFORE AND THEY NEVER FIND ANYTHING WRONG. HOPING IT'S JUST THE VERY COLD WEATHER MAKING IT ACT UP BUT COLD WEATHER SHOULD NOT MAKE THIS HAPPEN, UNACCEPTABLE. MY ACADIA ACTS UP WITH LIGHTS, FLASHING LOW TIRES, ETC. ETC. ALL THE TIME WHEN IT'S COLD AND THIS WOULD BE THE WORST TIME FOR THE VEHICLE TO NOT WORK AND LEAVE ME STUCK SOMEWHERE. ALL THE $ I DISH OUT FOR THIS TRUCK UGH, I WOULD BE BETTER OFF BUYING AN OLD BEATER AND TAKING MY CHANCES CUZ THIS VEHICLE SEEMS LIKE IF ONE THING IS OFF THE TRUCK JUST HAS A MIND OF IT'S OWN AND EVERYTHING IS OUT OF WHACK. GM PLEASE STOP SELLING UNSAFE CARS!! I HAVE KIDS AND I DO NOT FEEL SAFE DRIVING THIS TRUCK. I HOPE THIS ISSUE GETS RECALLED, READ NUMEROUS COMPLAINTS WITH THE SAME ISSUE BUT DEALERSHIP NEVER KNOWS HOW TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670412January 6, 2015
STEERING
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE CONTACT STATED THAT POWER STEERING FLUID WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. ...UPDATED 02/11/15 *BF THE CONSUMER STATED A GM TECHNICIAN VEHICLE AND NOTED FLUID LEAK FROM THE POWER STEERING PUMP AND POWER STEERING GEAR. GM OFFERED TO PAY FOR THE PUMP REPAIR BUT, NOT THE GEAR LEAK REPAIR. UPDATED 06/9/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670441January 6, 2015
ELECTRICAL SYSTEM
THE VEHICLE START SOMKEING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662805January 5, 2015
POWER TRAIN
2008 GMC ACADIA. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION PROBLEMS. *SMD AN INSPECTION REVEALED A BROKEN WAVE PLATE AND A DAMAGED CLUTCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662824January 5, 2015
TRACTION CONTROL SYSTEM
2012 GMC ACADIA. CONSUMER WRITES IN REGARDS TO STABILIZER TRACK AND TRACTION CONTROL SYSTEM ISSUES. *SMD THE CONSUMER STATED THE VEHICLE POWERED DOWN WHILE DRIVING, DUE TO A WARNING TO SERVICE THE STABILIZER TRACK AND TRACTION CONTROL SYSTEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670044January 5, 2015
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
SES LIGHT CAME ON, TRAC CONTROL LIGHT CAME ON/ VEHICLE LOST POWER. TRAVELING SOUTHBOUND ON STATE ROUTE 83 NEAR WOOSTER, OHIO TWO LANE HIGHWAY WITH NEARLY NO PULL OFFS. LOST POWER GOING UP HILL. WENT FROM 55MPH TO BARELY 20 MPH WITHIN SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669834January 3, 2015
POWER TRAIN
TRANSMISSION IS SLIPPING REALLY BADLY TO THE POINT IT IS UNSAFE FOR ME TO DRIVE AND THIS IS WILL LESS THAN 53,000 MILES ON THE VEHICLE. BROUGHT IT INTO A MECHANIC AND THE TRANSMISSION NEEDS TO BE REBUILT OR BE COMPLETELY REPLACED WITH AN ESTIMATED PRICE OF $3,000-$4,000 FOR THE REPAIR. I KNOW THAT THERE ARE MANY, MANY OTHER PEOPLE THAT HAVE EXPERIENCED THIS SAME TRANSMISSION ISSUE AND HAVE FILED COMPLAINTS SO WHEN ARE YOU GOING TO HOLD GMC ACCOUNTABLE FOR THESE DEFECTIVE TRANSMISSIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669475January 1, 2015
POWER TRAIN
2009 ACADIA JUST UNDER 60K MILES, TRANSMISSION SLIPS, CAN'T GO OVER 45MPH, TOOK TO GMC DEALER WHO STATED OUR WAVE PLATE WAS DAMAGED, NEEDS NEW TRANSMISSION, WARRANTY ENDED 6 MONTHS AGO $4000 BILL AND GM WON'T BACK THEIR VEHICLES, HAD VEHICLE AT SAME GMC DEALER LESS THAN 1 YEAR AGO COMPLAINING ABOUT TRANSMISSION SLIPPING BUT WAS TOLD NOTHING IS WRONG. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669385December 31, 2014
POWER TRAIN
I HAVE HAD CONTINUOUS PROBLEMS WITH THIS VEHICLE AND NOW THE TRANSMISSION WAVE PLATE IS DAMAGED. HOW MANY TRANSMISSION WAVE PLATES NEED TO GO BAD BEFORE YOU MAKE GM RECALL THIS DEFECTIVE ITEM. I'VE SEARCHED YOUR DATABASE AND YOU HAVE NUMEROUS COMPLAINTS ON THIS ITEM, WHICH AFFECTS MORE THAN ONE VEHICLE AND IS PROBLEMATIC TO ALL GM MID-SIZE CROSSOVERS. THIS PROBLEM NEEDS TO BE INVESTIGATE FURTHER TO FULL RESOLUTION BEFORE SOMEONE GET SERIOUSLY INJURED. I WAS DRIVING THIS VEHICLE WITH MY WIFE AND CHILDREN, AND THEY COULD HAVE BEEN SERIOUSLY INJURED IF I WAS NOT AT THE WHEEL. I WANT TO BE CONTACTED BY YOUR AGENCY TO DISCUSS THIS FURTHER. --[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669080December 30, 2014
STRUCTURE
I BOUGHT THE CAR IN LATE 2008, IT HAS LEAK EVERY SINCE THE FIRST TIME IT RAINED. I HAVE TAKEN TO THE DEALER MORE THAN A FEW TIMES. THE ONLY SOLUTION THEY GIVE ME IS TO SEAL SHUT THE SUNROOF. THE DEALER BELIEVE THAT IS THE PROBLEM. IT USED TO LEAK FROM THE SUNROOF BUT NOW EVERY TIME IT RAINS IT LEAKS AND A LOT AND FROM ALL OVER THE PLACE. IT HAS SEVERE WATER DAMAGE AND THE CAR SMELLS AWFUL BECAUSE IT IS WET ALL THE TIME. MY CAR ONLY HAS 77,000 MILES AND I WAS HOPING IT WILL LAST ME A WHILE BUT NOW I'M NOT SURE. THE VEHICLE HAS MANUFACTURE DEFECTIVE ROOF DRAINS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669187December 30, 2014
POWER TRAIN
WHILE DRIVING 30 MPH ON A CITY STREET THE DRIVE SHAFT OF MY 2012 GMC ACADIA FELL OFF. I WAS ABLE TO QUICKLY MOVE MY VEHICLE INTO A PARKING LOT TO AVOID FURTHER DAMAGE. UPON INSPECTION WITH THE TOW TRUCK DRIVER WE NOTED THAT THE AWD DRIVE SHAFT FELL FROM THE UNDER CARRIAGE OF MY VEHICLE. IT SEEMS THAT ALL SIX BOLTS HAD FALLEN OFF THIS DRIVE SHAFT. INITIALLY THE GMC DEALERSHIP REFUSED TO REPAIR MY VEHICLE WHICH IS UNDER A 5 YEAR 100,000 WARRANTY AS THEY SAID THE VEHICLE MUST HAVE BEEN SABOTAGED BUT THEY COULD NOT PROVIDE ANY PROOF. I POINTED OUT TO THE SERVICE MANAGER THAT THERE WAS NO EVIDENCE OF ANY SABOTAGE AND LET HIM KNOW THAT I WOULD BE PURSUING A WARRANTY CLAIM WITH GMC CORPORATE AS WELL AS MA DEPT OF CONSUMER AFFAIRS. THE SERVICE MANAGER CALLED ME BACK ABOUT 30 MINUTES LATER TO LET ME KNOW THAT THE GENERAL MANAGER AGREED TO REPAIR MY VEHICLE THIS ONE TIME WAS WHILE RESPONSIVE TO MY REQUEST DID NOT APPEAR TO ADDRESS A POTENTIALLY LARGER SAFETY ISSUE. I INQUIRED ABOUT REPORTING THIS INCIDENT TO THE NHTSA AND THEY DID NOTHING WHICH IS WHY I AM CONTACTING THIS ORGANIZATION DIRECTLY. *TR UPDATED 1/29/16 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668707December 29, 2014
STEERING
SERVICE BULLETIN NO.: SBC-14329 COMPONENT(S): STEERING NHTSA ID NUMBER: 10056459 2011 GMC ACADIA ..POWER STEERING FAILURE. RECEIVED A NOTICE ABOUT THE POTENTIAL FAILURE IN MY POWER STEERING PUMP. TOOK THE VEHICLE INTO THE GMC DEALERSHIP TO HAVE THIS FIXED AS I HAVE EXPERIENCED EARLY INDICATIONS OF A FAILURE, AIR BUBBLES IN THE FLUID AND NOISY TURNS. (CONFIRMED BY DEALER) WAS TOLD THEY CANNOT REPLACE IT UNTIL IT "FAILS". SO I NEED TO CRASH MY CAR BECAUSE THE PUMP FAILS. JUST FEEL THAT GMC NEED TO FIX THIS POTENTIAL SAFETY ISSUE BEFORE SOMEONE GETS HURT. THEY ARE AWARE OF THE ISSUE SINCE THEY ISSUED THE BULLETIN OR "RECALL". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668283December 26, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHEN ATTEMPTING TO ACCELERATE WHEN IN DRIVE, THE VEHICLE JERKED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668324December 26, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE SUNROOF WAS LEAKING AND WATER WAS BUILDING UP. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUSE BOX NEEDED TO BE REPLACED DUE TO THE LEAKAGE BUT WAS UNABLE TO DETERMINE THE FAILURE FOR THE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668029December 23, 2014
STEERING, SUSPENSION
THE STEERING RACK LEAKS AND FAILS AFTER THE POWER STEERING PUMP GOES OUT DUE TO AN INTERNAL FAILURE. THERE IS A BAD DESIGN IN THE RACK CAUSING THE CAR TO LOSE POWER AT LOW SPEEDS AND WILL CAUSE BODILY HARM IF NOT REPAIRED. GM KNOWS THERE IS A BAD DESIGN OF THIS STEERING RACK AND REFUSES TO REPAIR AT THEIR COST. THEY WILL ONLY REPLACE THE PUMP WHEN THE RACK IS THE BIGGEST COST TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667686December 22, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE DAYTIME RUNNING LIGHTS FAILED TO ILLUMINATE. THE CONTACT MENTIONED THAT WHEN REPLACING THE LIGHT BULB, THE BASE OF THE BULB AND THE PLASTIC HARNESS WAS BURNT AND MELTED. THE CONTACT STATED THAT THE BULBS WERE REPLACED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10667410December 20, 2014
EXTERIOR LIGHTING
I WAS DRIVING MY GMC ACADIA ALL OF A SUDDEN ONE OF THE HEADLIGHTS JUST TURNED OFF, THEN A FEW MINUTES AFTER SAME THING HAPPENED TO THE OTHER HEADLIGHT. I HAVE READ THAT IT HAS HAPPEN TO A FEW AND GOING TO SOME ELECTRIC ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667180December 18, 2014
EXTERIOR LIGHTING
DRIVER SIDE AND PASSENGER SIDE HEADLAMP WENT OUT. REPLACED BULB AND STILL NOT LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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