GMC Acadia Complaints

5,595 consumer complaints on file.

#10692610March 6, 2015
POWER TRAIN
I WAS LEAVING WORK AND NOTICED A SHUDDER IN THE VEHICLE. DIDN'T THINK MUCH OF IT AT THE TIME. WHEN I GOT ABOUT 2 MILES FROM MY HOME THE VEHICLE SEEMED TO LOOSE POWER. ENGINE WOULD REV BUT COULD NOT GET MUCH SPEED OUT OF IT. MADE IT HOME AND HAD VEHICLE TOWED TO DEALER NEXT DAY. DEALER DIAGNOSED ISSUE AS 3-5-R WAVE PLATE IN THE TRANSMISSION BROKE. ENDED UP COSTING OVER $5,300 TO REPLACE TRANSMISSION. AFTER REPAIRS I DID SOME RESEARCH AND SAW THAT THERE WERE HUNDREDS (FROM THE FEW WEBSITES I VISITED..THERE ARE PROBABLY MANY MORE) OF COMPLAINTS BY CONSUMERS WHO OWNED 2008 THROUGH 2011 ACADIAS AS WELL AS OTHER GENERAL MOTOR CORPORATION (GMC) VEHICLES THAT HAD THE SAME ISSUE WITH THE WAVE PLATE FAILING. CALLED GMC AND THEY TOLD ME SINCE THE REPAIR WORK WAS ALREADY DONE THERE WAS NOTHING THEY COULD DO. APPARENTLY FROM READING ALL THE POSTS GM IS AWARE OF THE ISSUE BUT DID NOTHING ABOUT IT. MY BIGGER ISSUE IS WHAT IF THIS OCCURRED ON THE HIGHWAY IN THE MIDDLE OF WINTER AND WE WERE LEFT STRANDED? THIS COULD HAVE BEEN A SERIOUS ISSUE AND POTENTIALLY PUT LIVES IN DANGER IF TRAVELING ON THE HIGHWAY OR REMOTE LOCATIONS. GMC SHOULD BE HELD ACCOUNTABLE FOR THIS MANUFACTURING DEFECT AND SHOULD EXTEND THE WARRANTY ON VEHICLES WITH THESE TYPES OF TRANSMISSIONS AND REIMBURSE ALL OF US WHO HAD TO SHELL OUT OUR HARD EARNED MONEY TO GET THE VEHICLE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692290March 5, 2015
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE SERVICE ENGINE SOON, SERVICE TRACTION CONTROL, ENGINE REDUCE POWER WARNING LIGHTS ILLUMINATED AND THE VEHICLE SPEED DECREASED TO 30 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,988.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692352March 5, 2015
ENGINE, VEHICLE SPEED CONTROL
AFTER TAKING MY VEHICLE TO PHIL MOORE BUICK GMC ON 10/16/2014 AND PAYING $1341.10 FOR REPAIRS AFTER A CHECK ENGINE LIGHT INDICATOR, THE CHECK ENGINE LIGHT CAME ON AGAIN ON 10/20/2014 AND CAUSED THE VEHICLE TO SLOW FROM 60 MILES PER HOUR TO 20 MILES PER HOUR ON THE HIGHWAY. WHEN THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON10/21/2015, I WAS TOLD THERE WERE ADDITIONAL REPAIRS NEEDED ON THE ENGINE AT AN ESTIMATED COST OF $2789.18. BECAUSE REPAIRS HAD JUST BEEN COMPLETED ON THE SAME AREA 5 DAYS EARLIER, I CALLED THE GM CORPORATION AND I WAS INFORMED THAT REPAIRS TO THE ENGINE SHOULD HAVE BEEN COVERED UNDER A RECALL AND THE DEALERSHIP SHOULD HAVE NOTICED THE RECALL AT THE TIME OF SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691908March 3, 2015
AIR BAGS
MY BOYFRIEND WAS DRIVING OUR VEHICLE I WAS SITTING IN THE PASSENGER SEAT WITH THE SEATBELT ON. I TURNED AROUND TO HELP MY DAUGHTER AND THE AIRBAG LIGHT TURNED OFF. CONTACTED THE DEALER WHERE I BOUGHT IT 2/13/15 AND THEY TOLD ME SINCE THEY ALREADY DID FIXES ON IT THEY WILL NOT BE FIXING THIS. CONTACTED GMC AND THEY OFF ASSISTANCE TO FIX THE SENSOR. TOTAL COST TO GET FIXED 810 DOLLARS. PRETTY PISSED OFF. HAVEN'T EVEN HAD THE VEHICLE A MONTH YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691266February 28, 2015
POWER TRAIN
TRANSMISSION WENT OUT. HAD TO FIGHT WITH DEALER ABOUT THE FACT THAT THIS IS A KNOWN ISSUE ON THESE VEHICLES. I UNDERSTAND I WAS OUT OF WARRANTY. BUT HOW MANY PEOPLE EXPECT THEIR TRANS TO GO OUT IN THE FIRST 100K? IF YOU OWN AN ACADIA, EXPECT TO REPLACE TRANSMISSION BETWEEN 75-85K. THERE ARE HUNDREDS OF HORROR STORIES ON TRANSMISSIONS IN THE ACADIA, TRAVERSE, ENCLAVE, AND OUTLOOK ALONE ON THE WEB. GM KNOWS ABOUT IT BUT NEVER ISSUED A RECALL FOR A SUB STANDARD TRANSMISSION WITH FAULTY WAVE PLATES. BUT WHEN IT GOES OUT, YOU GET TO PAY FOR THE "NEW AND IMPROVED" VERSION. DEALERS ARE WELL VERSED IN THE FAILURE. IN ADDITION TO THE TRANS, MY SWAY BARS HAD TO BE REPLACED BEFORE 50K AND I HAD TO PAY FOR IT. THE HEADLINER WAS DAMAGED FROM CLOGGED SUNROOF DRAIN TUBES WHICH NEW DESIGN WAS INSTALLED. NEW STYLE WATER PUMP. ALL 3 OF THESE ITEMS WERE NEWER STYLE REPLACEMENTS BECAUSE GM HAD TO REDESIGN THEM. THAT TELLS YOU THEY HAD KNOWN ISSUES WITH THEM AND INSTEAD OF STANDING BEHIND THEIR PROBLEMS, THEY HIDE BEHIND A BLACK AND WHITE WARRANTY POLICY. AT THE END OF THE DAY, A ONE OFF PROBLEM SHOULD BE BLACK AND WHITE. BUT WHEN YOU KNOW THERE IS A MAJOR FAILURE HISTORY THAT CAUSES YOU TO REDESIGN COMPONENTS, YOU SHOULD GOODWILL THE CUSTOMER AND PROACTIVELY PERFORM RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691183February 27, 2015
STEERING
I EXPERIENCED THE ISSUE WHILE DRIVING IN THE CITY ABOUT 25 MPH. I LOST POWER STEERING WHILE TURNING AND ALMOST HIT ANOTHER CAR. I HAVE RECEIVED A RECALL LETTER FROM GM AND I SCHEDULED AN APPOINTMENT WITH THE DEALERSHIP. THEY REQUIRED MY VIN NUMBER TO CHECK AND MAKE SURE MY CAR WAS COVERED UNDER THE RECALL AND ASSURED ME THAT IT WAS. I THEN TOOK MY CAR TO THE DEALER AND AFTER THEY HAD IT FOR 4 HOURS, I RECEIVED A CALL STATING THEY WON'T COVER IT BECAUSE I EXCEEDED THE MILEAGE BY 10,000 MILES. THE DEALERSHIP THEN ATTEMPTED TO MAKE ME PAY A DIAGNOSTIC FEE. I CONTACTED GM AND THEY ARE NOT WILLING TO DO ANYTHING TO HELP. I HAVE OWNED MY CAR FOR 2 YEARS AND THEY ARE JUST NOW NOTIFYING ME ABOUT THE RECALL. THE DEALERSHIP WAS ONLY WILLING TO GIVE ME A 5% DISCOUNT OFF OF $1084. I HAVE EXPRESSED MY FEELING ON THIS AND EXPLAINED THAT I JUST RECEIVED THE LETTER AND THAT THE CAR IS 8 YEARS OLD, WHY DID IT TAKE THEM SO LONG TO CONTACT THE CUSTOMERS. THEY REALLY EXPECT A 8 YEAR OLD CAR TO HAVE LESS THEN THE 150,000 MILE LIMIT THEY SET. I ALSO EXPRESSED THAT THIS IS A SERIOUS SAFETY ISSUE WHEN YOU LOSE ALL POWER STEERING WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690690February 25, 2015
ENGINE
AFTER STARTING MY CAR (AND SITTING STILL), I PUT MY CAR IN REVERSE, MY CAR STARTED SHAKING AND MY DASHBOARD LIT UP LIKE A CHRISTMAS TREE. SERVICE ENGINE SOON, SERVICE STABILITRAK, REDUCED ENGINE POWER. THIS IS A SERIOUS SAFETY ISSUE AND NEEDS TO BE ADDRESSED NOW! HAD I BEEN TRAVELING AT A HIGH RATE OF SPEED, OR IF MY CHILDREN HAD BEEN IN THE CAR WITH ME WHEN THIS HAPPENED, I SHUDDER TO THINK WHAT COULD'VE HAPPENED. PLEASE, PLEASE PUT OUT A RECALL TO ADDRESS THIS ISSUE. AGAIN, I FEEL THAT IT IS A SAFETY ISSUE AND I HAVE SEEN SEVERAL OTHER COMPLAINTS ON GM FORUMS/BLOGS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690208February 24, 2015
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
VEHICLE HAD A SLIGHT MISFIRING WHEN CLIMBING INCLINE. WE REPLACED TWO SPARK PLUGS. MISFIRING CALMED DOWN. A COUPLE DAYS LATER MISFIRING RESUMED. HUSBAND WAS DRIVING DAUGHTER TO DAYCARE WHEN CAR HAD MULTIPLE DTS CODES APPEARED (STABILITY TRACK, CHECK ENGINE, REDUCED POWER) WITH CAR SUDDENLY STALLING WHILE ON A HIGHWAY LEAVING BARELY ENOUGH TIME TO COAST OFF THE ROAD AND OUT OF THE WAY OF TRAFFIC TRAVELING 60MPH. GMC REFUSED TO ASSIST US ON THIS ISSUE UNTIL WE FOUND ONLINE A TSB ABOUT THE TIMING CHAIN WHICH HAD BROKEN. DUE TO THE CONSTANT MISFIRING (DIRECT RESULT OF THE TIMING CHAIN) TWO OF MY CATALYTIC CONVERTER BECAME CLOGGED. THOSE HAVE NOW BEEN REPLACED OUT OF MY POCKET HOWEVER WHEN DRIVING VEHICLE HOME WHILE IT DOES RUN SMOOTHER IT NOW MISFIRES ALL THE TIME EVEN WHEN NOT GOING UP HILLS AND IDLING VERY LOW AND MISFIRING WHILE IDLING. I AM SCARED THAT WHILE DRIVING MY VEHICLE THIS MAY HAPPEN AGAIN BECAUSE THE ISSUE HAS BECOME WORSE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667979February 24, 2015
AIR BAGS, STEERING
2008 GMC ACADIA. CONSUMER REQUESTS REPAIRS FOR HIS AIRBAG LIGHT AND THE STEERING. *TA THE CONSUMER STATED THE POWER STEERING WOULD GO IN AND OUT, AND THE VEHICLE BECAME DIFFICULT TO STEER. THE CONSUMER WAS INFORMED THE AIR BAG RECALL, DID NOT INCLUDE HIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690351February 24, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WHILE DRIVING MY 2011 ACADIA THE LOW FUEL LIGHT CAME ON, I GO TO FILL UP AND THERE'S 3/4 OF A TANK STILL FULL. THE NEXT MORNING I STILL HAD A LOW FUEL READING AND NOW A SERIVCE ENGINE LIGHT. THIS HAS HAPPENED MULTIPLE TIMES SINCE. THIS PROBLEM WITH THE FUEL AND/OR COMPUTER SYSTEMS CAUSING A FALSE LOW FUEL READING AND SERVICE ENGINE LIGHT HAS BEEN RECALLED ON OTHER YEAR MODELS, BUT NOT 2011. IS THERE SOMETHING THAT CAN BE DONE TO EXPAND THE RECALL? OR WILL GMC CORRECT THE ISSUE BECAUSE IT HAS BEEN RECALLED ON OTHER YEAR MODELS? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690037February 23, 2015
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING THE VEHICLE THE CHECK ENGINE LIGHT COMES ON AND THE VEHICLE MONITOR TEXT SAYS TO PULL OVER AND TURN CAR OFF. THIS IS DONE AND AFTER 30 MINUTES WE ARE ABLE TO TAKE CAR TO LOCAL SHOP, SINCE DEALERSHIP IS 30 MINUTES AWAY IN SNOW CONDITIONS. AFTER DIAGNOSTICS MALFUNCTION INDICATOR LAMP IS ON DUE TO POOR ACCELERATION, ICE DEPOSITS AND OIL DEPOSITS IN AIR INLET DUCT. DUE TO ALL THE OIL AND ICE DEPOSITS ALL SPARK PLUGS ARE REPLACED, BUT I WAS TOLD IF I DON'T REPLACE THE VALVE COVER WHICH ARE THE ORIGINAL TO THE CAR, I WILL HAVE TO REPLACE THE PLUGS ABOUT EVERY 15K TO 20K MILES. WHEN I TALKED TO GMC CS THEY TOLD ME TO CALL LOCAL DEALER WHICH IN TURN SAID THEY COULD DO NOTHING FOR ME. I WOULD HAVE TO REPLACE THE VALVE COVERS AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690042February 23, 2015
ENGINE AND ENGINE COOLING
WHILE DRIVING TO WORK THE CAR CHECK ENGINE LIGHT CAME ON AND SAID OVERHEATING PULL OVER. AFTER PULLING OVER A LOCAL SHOP TOWED ME BACK SINCE THE NEAREST GMC DEALER IS 30 MILES AWAY AND THE SNOWY CONDITIONS ARE SAFE TO DRIVE IN WITH A CAR THAT IS ACTING UP. ONCE AT THE SHOP IT IS EVIDENT THE WATER PUMP IS LEAKING AT THE SHAFT SEAL. DUE TO THE NATURE OF THE ISSUE I WAS UNABLE TO TRANSPORT MY CAR TO A GMC DEALER FOR REPAIR, THUS THE COST OF THIS REPAIR IS AGAIN MY RESPONSIBILITY PER GMC "CUSTOMER SERVICE". AT THIS TIME I AM IN DEEP REGRET OF MY PURCHASE OF THIS GMC PRODUCT AND WILL BE WARY WHEN I LOOK TO PURCHASE MY NEXT PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684339February 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE LIGHTS ON THE INSTRUMENT PANEL FLASHED AND THE ENGINE STALLED. THE VEHICLE RESTARTED AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689406February 19, 2015
ENGINE
TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE DRIVING 10 MPH, THE VEHICLE WOULD NOT ACCELERATE AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689396February 19, 2015
POWER TRAIN
THE CAR BEGAN BUCKING AND SURGING OVER TIME WITHOUT THE ACCELERATOR BEING PRESSED. THE DEALER STATED IT WAS NOT THE IGNITION COILS AS I HAD INDICATED, BUT THAT IT WAS THE TORQUE CONVERTER INSIDE THE TRANSMISSION. MUST REPLACE TRANSMISSION FOR $4800. REPAIR COMPLETED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684123February 18, 2015
ENGINE
SERVICE STABILITRAK, TRACTION CONTROL OFF, AND REDUCED ENGINE POWER ARE MESSAGES THAT HAVE BEEN FLASHING ACROSS MY SCREEN. THIS HAS CAUSED THE CAR TO COMPLETELY SHUT OFF ON ME AT RANDOM TIME. I NOW HAVE BEEN TOLD THIS IS A TIMING CHAIN ISSUE THAT NEEDS REPLACED AND IS GOING TO COST OVER $2000. THERE ARE RECALLS ON THE 2007 & 2009 ACADIAS FOR TIMING CHAIN NEEDING REPLACED PREMATURELY, WHY IS THE 2008 MODEL EXCLUDED?? THERE ARE COMPLAINTS ON THE 2008 MODELS ALL OVER THE INTERNET. I HOPE YOU GUYS TAKE THIS INTO CONSIDERATION. IT IS NOT A COINCIDENCE THAT THE 08 MODELS ARE HAVING THE SAME TIMING CHAIN PROBLEM. PLEASE MAKE THIS RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684159February 18, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE HEADLIGHTS COMPLETELY SHUT OFF AND FAILED TO WORK. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684157February 18, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, ENGINE
MY FAMILY AND I WERE DRIVING OUT OF TOWN AND THEN STARTED TO FEEL THE CAR JERK AT TIMES AND THEN OUT OF NO WERE IT SAID STABILITY TRACTION CONTROL OFF AND REDUCED POWER OF ENGINE AND THEN ENGINE STARTED TO MAKE A TERRIBLE NOISE AND SHAKING LIKE IT WAS GOING TO GIVE OUT. I COULD BARELY PULL OVER. I HAVE TAKEN IT SEVERAL TIMES IN TO GET CHECKED FOR THE STABILITY AND THEY CAN NEVER FIND ANYTHING WRONG AND THEY SAY ITS ONE THING AND ALL I SEEM TO DO IS PAY FOR SOMETHING THAT DOESN'T NEED TO BE FIXED. THIS SAME ISSUE HAS HAPPENED 3 TIMES SINCE THEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683751February 17, 2015
EXTERIOR LIGHTING
I HAVE OWNED THE VEHICLE FOR 3 YEARS AND HAD TO REPLACE THE HEAD LIGHTS 4 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683780February 17, 2015
POWER TRAIN
DRIVING DOWN THE ROAD PRESSED THE GAS TO GO UP A HILL AND CAR WOULD JUST REV UP. ACTING AS IF IT WERE IN NEUTRAL AND IT WAS IN DRIVE. LOST ALL GEARS. SHUT IT OFF AND STARTED IT AGAIN AND I HAD LOW GEAR. CONTINUED TO GO BACK UP THE HILL TO GET TO MY MECHANIC AND WHEN I GOT TO THE TOP OF THE HILL THE CAR LOST ALL GEARS AGAIN AND WOULD JUST REV UP. TURNED IT OFF AND STARTED IT AGAIN AND IT LET ME MAKE IT A LITTLE FURTHER DOWN THE ROAD AND DID IT AGAIN. I THEN HAD IT TOWED. WAS VERY HAPPY WITH THIS CAR UNTIL THIS HAPPENED. THERE WAS NO WARNING THAT MY CARS TRANSMISSION WAS GOING TO GO. THE CAR NEVER ACTED UP UNTIL THE MOMENT THIS HAPPENED. I HAVE SINCE LOOKED ONLINE AND SEEN THAT THE TRANSMISSION GOING AROUND THIS MILEAGE IS A TYPICAL ISSUE FOR THIS YEAR OF ACADIA. HTTP://WWW.CARCOMPLAINTS.COM/GMC/ACADIA/2008/ HTTP://WWW.ACADIAFORUM.NET/INDEX.PHP?ACTION=SEARCH2 WHY HASN'T THERE BEEN A RECALL ON THIS TRANSMISSION????? IT ISN'T RIGHT FOR PEOPLE TO HAVE TO REPLACE A TRANSMISSION AT ONLY 73-74,000 MILES. BOUGHT MY ACADIA (WHICH I AM STILL MAKING PAYMENTS ON) LAST YEAR ON MARCH 28TH AND HAVEN'T EVEN PUT 10,000 MILES ON IT AND THE TRANSMISSION WENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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