GMC Acadia Complaints

5,595 consumer complaints on file.

#10702101March 27, 2015
POWER TRAIN
TL*THE CONTACT OWNS A 2007 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING UP A HILL AT APPROXIMATELY 15 MPH, THE VEHICLE STARTED SHAKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE 35R WAVE PLATE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701900March 26, 2015
STEERING
IT IS DIFFICULT TO TURN THE POWER STEERING IT'S MAKING ALOUD NOISE AND HARD TO TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701556March 25, 2015
POWER TRAIN
ON 03/07/15 AT APPROXIMATELY 1715 AT TYLER STATE PARK OUR VEHICLE WAS BACKED INTO THE PARKING SPACE ON A SLIGHT INCLINE AT CABIN ONE. OUR 3 YEAR OLD DAUGHTER WAS IN OUR 2012 GMC ACADIA IN THE DRIVER SEAT AND OUR FRIEND'S 9 YEAR OLD SON WAS IN THE PASSENGER SEAT; WITH THE VEHICLE IN PARK THE IGNITION TURNED OFF AND THE KEYS IN MY HUSBAND POCKET. OUR 3 YEAR OLD DAUGHTER WAS ABLE TO GET THE VEHICLE OUT OF PARK AND INTO DRIVE, CAUSING THE VEHICLE TO ROLL FORWARD DOWN THE INCLINE, ACROSS THE STREET AND HITTING TWO TREES. THIS CAUSED DAMAGE TO THE BUMPER AND RIGHT QUARTER PANEL CAUSING THE PASSENGER DOOR TO CATCH ON THE METAL FRAME WHEN OPENING THE DOOR AND THE FRONT END OF VEHICLE SHAKES WHEN DRIVEN BETWEEN 65MPH-70 MPH. BOTH CHILDREN WERE OK WITH JUST BUMPS ON THEIR HEADS. I CALLED THE GM DEALER IN TYLER, TX AND WAS ADVISED BY [XXX] TO CONTACT A GM DEALER WHEN I RETURNED HOME SINCE THE VEHICLE WAS DRIVABLE AND WE WERE ON VACATION. ON MONDAY MARCH 16, 2015 AT APPROXIMATELY 0715 I CALLED TEXAN GMC AND SPOKE WITH [XXX] AND ADVISED HIM OF WHAT HAS HAPPENED WITH THE VEHICLE WHILE ON VACATION. [XXX] ADVISED ME I COULD BRING THE VEHICLE IN TO HAVE THE RECALLS FIXED BUT I WOULD NEED TO CALL GMC CUSTOMER SERVICE @ 800-222-1020 AND GET AND INCIDENT REPORT STARTED WITH THEM AND SEE WHEN THEY WOULD LIKE TO HAVE A TECHNICIAN TAKE A LOOK AT THE VEHICLE. I CALLED GMC SPOKE WITH [XXX] AND SHE GAVE ME A CLAIM #[XXX] I THEN TOOK THE VEHICLE TO HAVE DIAGNOSTIC TESTING DONE ON MONDAY 03/16015 AND WAS CALLED ON MONDAY 03//23/2015 ADVISING ME THAT THERE WERE NO FINDING OF A MALFUNCTION WITH THE VEHICLE AND THAT GM WILL NOT BE FIXING ANY DAMAGE TO MY VEHICLE THAT WAS A RESULT TO THIS INCIDENT. NO MATTER THEIR FINDINGS THERE IS A MALFUNCTION SOMEWHERE AND I FEEL THAT GM DOES NOT WANT TO ADMIT TO THERE BEING A MALFUNCTION. I JUST WANT THE ISSUE FIXED SO THIS DOES NOT HAPPEN AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10701076March 23, 2015
AIR BAGS
TL*THE CONTACT OWNS A A 2008 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED AND WAS ALSO DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR BAG SENSOR UNDERNEATH THE FRONT PASSENGER SEAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700930March 22, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
STABILITRAK SYSTEM SAYS IT IS "OFF" CAR MAKES A RECURRENT BEEPING NOISE, WARNING LIGHT TO CHECK BRAKE SYSTEM SHOWS. OCCURS RANDOMLY AT ANY TIME OF DAY. NO LEAKS FROM CAR, STILL BRAKES WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700865March 21, 2015
ENGINE, ELECTRICAL SYSTEM
MY 2008 GMC ACADIA WOULD NOT START AND THE KEY COULD NOT BE REMOVED FROM THE IGNITION. THE VEHICLE WAS TOWED TO A GMC DEALERSHIP. THE MECHANIC DIAGNOSED THAT THE SUNROOF WAS LEAKING INTO THE HEADLINER AND GOING STRAIGHT TO THE FUSE BLOCK. I HAD TO REPLACE THE FUSE BLOCK, BATTERY AS WELL AS SEAL THE LEAK AROUND THE SUNROOF AND COWL. GMC REFUSED TO PAY ANYTHING TOWARDS THIS REPAIR AND WILL NOT ISSUE A RECALL. I SPENT $1,200 JUST TO FIX THIS DUE TO GMC'S POOR CRAFTSMANSHIP. MILEAGE OF CAR IS 104,00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695220March 18, 2015
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING AT ROUGHLY FIFTY MPH WHEN ENGINE SHUTOFF AND PUT VEHICLE INTO NEUTRAL TO PULLOVER AVOIDING REAR END CRASH BY SEMI TRUCK I ATTEMPTED TO START VEHICLE BUT VEHICLE ENGINE LOCKED WITHOUT ANY WARNING I CALLED DEALER AND TOWED INTO SERVICE AND IT WAS SOMETHING INTERNAL IN ENGINE AND TOLD TO WAIT FOR MORE INFO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694760March 17, 2015
STEERING
TL* THE CONTACT OWNS A 2007 GMC ACADIA. WHILE DRIVING 25 MPH AND MAKING A LEFT OR RIGHT TURN, THE VEHICLE VIBRATED AND THERE WAS A LOSS OF POWER STEERING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694599March 16, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUSE PANEL WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694249March 14, 2015
STEERING
POWER STEERING PROBLEM.GOING TO PULL INTO A PARKING SPOT AND THE POWER STEERING SEEMED TO GO. HAD A DIFFICULT TIME TURNING THE STEERING WHEEL. DID THE SAME THING AT LATER DATES PULLING IN AND OUT OF A PARKING SPOT. AT OTHER TIMES, IT HAPPENED WHILE TRYING TO TURN ONTO A ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694247March 14, 2015
STEERING
WE BOUGHT OUR 2010 GMC ACADIA IN DECEMBER OF 2012. AT THE TIME WE NOTICED AN INTERMITTENT LOW WHINING NOISE AND BY THE TIME WE WENT FOR OUR FIRST OIL CHANGE AT A DEALERSHIP IT HAD BEGUN TO MAKE MORE NOISE WHEN TURNING TO THE LEFT SO I ASKED THE SERVICE DEPARTMENT TO CHECK INTO IT. WHEN I PICKED UP THE VEHICLE THE SAME GENTLEMAN WHO CHECKED MY CAR IN TOLD ME THE NOISE WAS BECAUSE MY OIL WAS SO LOW. I KNEW THIS WASN'T TRUE. THE NOISE GREW SLIGHTLY LOUDER AND CONSTANT, AROUND NOVEMBER 2014 WE TOOK THE VEHICLE TO ANOTHER REPAIR SHOP FOR AN OIL CHANGE AND ASKED THAT THEY CHECK OUT THE NOISE. THEIR DIAGNOSIS WAS THAT WE WOULD NEED TO REPLACE THE SWAY BAR LINKS WITHIN THE NEXT COUPLE MONTHS. FEBRUARY 14, 2015 WHILE BACKING OUT OF OUR DRIVEWAY THE NOISE WAS LOUDER THAN EVER BEFORE AND MY HUSBAND SAID IT FELT VERY UNSAFE WHEN TURNING. WE DROVE STRAIGHT TO THE AUTO REPAIR FACILITY WHO INFORMED US OF THE SWAY BAR LINKS, ASSUMING THAT WAS THE PROBLEM. AS SOON AS THE MECHANIC BEGAN TAKING THE NECESSARY COMPONENTS OFF THE STEERING SYSTEM THEY TOLD US WAY NEEDED A NEW STEERING RACK. THE MAN SAID THAT ONCE THEY REPLACED THE RACK THEY WOULD KNOW WHETHER OR NOT THE STEERING PUMP WAS OKAY, IT TURNED OUT THAT IT WAS. NOW TODAY 3/14/15, WE JUST RETURNED FROM DROPPING OUR VEHICLE OFF AT THE SAME SHOP BECAUSE THE WHINING NOISE HAS RETURNED WITHIN THE LAST 3 DAYS AND IS BECOMING INCREASINGLY WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706738March 13, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
WHILE DRIVING ON THE INTERSTATE THE STABILITRAK, TRACTION CONTROL AND REDUCED POWER LIGHTS CAME ON. THE CAR WAS RUNNING REALLY ROUGH AND I HAD TO CROSS TRAFFIC TO PULL OVER. I TURNED IT OFF AND SAT FOR 5-10 MINUTES. I STARTED IT AND IT ACTED LIKE NOTHING HAD HAPPENED. I DROVE IT DIRECTLY TO A CHEVY DEALER AND THEY SAID THE ONLY THING THEY COULD FIND WAS THAT IT APPEARED THAT THE THROTTLE BODY HAD MOISTURE IN IT AND THE MOISTURE HAD FROZEN. THEY DRIED IT OUT AND ITS BEEN FINE, UNTIL LAST WEEK. I WAS ON MY WAY TO CHICAGO, AGAIN ON THE INTERSTATE, AND THE ALL THE LIGHTS STARTED COMING ON, THEN THE ENGINE LIGHT, BUT I DID NOT LOSE POWER THIS TIME. I'M REALLY AFRAID TO DRIVE MY CAR AND UNFORTUNATELY I HAVE SEVERAL MORE TRIPS TO CHICAGO IN THE NEAR FUTURE. I WOULD TAKE OUR OTHER VEHICLE, BUT IT IS ALSO A GM PRODUCT AND IS HAVING THE SAME ISSUES. I HAVE READ MANY FORUMS WHERE THE SAME SITUATION HAS BEEN HAPPENING FOR AS FAR BACK AS 6 YEARS AND APPEARS TO BE A MAJOR PROBLEM FOR A LOT OF GM OWNERS. PEOPLE ARE HAVING SENSORS CHANGED OUT, THROTTLE BODY REPLACED AND OTHER WORK DONE ON THEIR VEHICLES AND NOTHING IS SOLVING THE PROBLEM. GM NEEDS TO FIND OUT WHAT THE PROBLEM IS AND FIX IT! ITS VERY DANGEROUS TO BE DRIVING ALONG IN WALL TO WALL TRAFFIC AND LIGHTS START COMING ON AND THERE IS THE POSSIBILITY OF LOSING POWER IN THE MIDDLE OF ALL THAT! UNFORTUNATELY, SINCE WE HAVE TWO GM VEHICLES WITH THE SAME PROBLEM, THERE IS NO WAY TO AVOID DRIVING ONE OF THEM. FYI - I ALSO READ THAT THERE ARE PROBLEMS GOING ON WITH LEAKS IN THE RACK AND PINION AND SWAY BAR ISSUES. I HAD A LEAK IN MY RACK AND PINION AND HAD TO REPLACE THE SWAY BARS LAST FALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694014March 13, 2015
STEERING
DURING A RECENT OIL CHANGE, I WAS NOTIFIED BY THE TECHNICIAN THAT THE STEERING GEAR/RACK AND PINION ASSEMBLY REQUIRED REPLACEMENT DUE TO POWER STEERING FLUID LEAK. THE DEALERSHIP STATED THIS WOULD NOT BE COVERED UNDER A WARRANTY AND ONLY THE POWER STEERING PUMP HAS BEEN RECALLED IF STEERING FAILS WHILE OPERATING THE VEHICLE. THERE SEEMS TO BE SEVERAL COMPLAINTS REGARDING THIS ISSUE WITH THE 2011 GMC ACADIA. PLEASE CONSIDER TAKING THE TIME TO INVESTIGATE THESE PARTICULAR COMPLAINTS. IT VERY ALARMING TO BE INFORMED THAT A RECURRING ISSUE WILL NOT BE RESOLVED UNLESS THE POWER STEERING FAILS WHILE OPERATING THE VEHICLE. IT'S ALSO CONCERNING THAT SEVERAL CONSUMERS HAVE EXPERIENCED THE SAME ISSUE WITH POWER STEERING FLUID LEAKAGE AND MALFUNCTIONING STEERING GEAR/RACK. THIS IS A CONSISTENT COMPLAINT AND SHOULD BE ADDRESSED. THANK YOU FOR YOUR TIME AND CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693855March 12, 2015
VEHICLE SPEED CONTROL
COMING HOME FROM OUT OF TOWN I NOTICED MY ACADIA STARTED JERKING, YET THERE WAS NO CHECK ENGINE LIGHT WELL NOTHING TELLING ME THAT SOMETHING WAS WRONG PLANNED TO TAKE IT TO THE MECHANIC THE NEXT DAY, WHEN I GOT UP THE NEXT DAY TO TAKE IT IN IT WOULD NOT GO IN REVERSE AND WOULD ONLY DRIVE LESS THAN 20 MPH SUDDENLY THE CHECK ENGINE LIGHT CAME ON BEING MY ONLY SOURCE OF TRANSPORTATION I TOWED IT TO A MECHANIC SHOP, THE MECHANIC TOLD ME THAT IT WAS THE TRANSMISSION BUT HE COULD NOT OFFER A RECONSTRUCTED TRANSMISSION BECAUSE THE 2008 TRANSMISSIONS CAME OUT FAULTY THAT I WOULD HAVE TO PURCHASE A NEW ONE AND THAT GMC KNEW ABOUT THIS SO THEY PUT OUT IN THE MARKET RENEWS AND IMPROVE ONES..... TOTAL COST 3,417.00 NOT TO MENTION INTEREST ON IT DUE TO HAVING TO BORROW THE MONEY SINCE I DIDN'T HAVE IT. MY QUESTION WHY WOULDN'T GMC PUT OUT A RECALL INSTEAD OF IMPROVING IT FOR THE OWNERS TO PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693859March 12, 2015
ENGINE AND ENGINE COOLING
THE EMISSION OR POLLUTION SYSTEM, ENGINE LIGHT ON CODE P 0430 , NEEDED TO FIND OUT IF ANY RECALLS FOR VEHICLES GOING BACK TO 2009. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693287March 10, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
CHECK ENGINE LIGHTS ARE ON, AND STABILITY LIGHTS ON, DEALER SAYS PROBLEM IS DUE TO TIMING CHAIN PROBLEM. THERE IS TECHNICAL BULLETIN OUT FOR THIS VEHICLE LOCATED HERE: HTTP://WWW-ODI.NHTSA.DOT.GOV/ACMS/CS/JAXRS/DOWNLOAD/DOC/UCM422873/CSC-10043857-8394.PDF GMC IS NOT OFFERING TO FIX THIS PROBLEM WITHOUT A LARGE FEE, SAYING OUR VIN DOES NOT MATCH THE RECALL. YET THERE IS A TECHNICAL BULLETIN DESCRIBING OUR EXACT PROBLEM. CAN YOU LET US KNOW IF OUR VEHICLE IS COVERED BY THIS TECHNICAL BULLETIN AND IF THERE ARE OTHER COMPLAINTS SIMILAR TO THIS FOR OUR VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693118March 9, 2015
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE SPEEDOMETER GAUGE STOPPED AT 10 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692760March 7, 2015
POWER TRAIN
MY WIFE WAS DRIVING WITH CHILDREN WHEN TRANSMISSION COMPLETELY WENT OUT..THE CAR WAS COMPLETELY ERRATIC AND WIFE WAS ABLE TO SAFE AREA BUT NOT WITHOUT SIGNIFICANT RISK TO FAMILY. ONLY 1 YEAR AND A FEW MONTHS LATER, I'M DRIVING AND THE TRANSMISSION STARTED TO FAIL AGAIN WITH FAMILY IN CAR.. AFTER REVIEWING ONLINE, THIS IS A BLATANT RECURRING THEMES WITH ACADIAS AND WE HAVE NOW BEEN AT RISK TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692567March 6, 2015
STEERING
MY POWER STEERING HAS MADE A HIGH PITCHED NOISE FOR SOME TIME NOW. WHEN I TOOK IT TO THE DEALERSHIP AFTER RECEIVING A LETTER WHICH ADDRESSED POTENTIAL POWER STEERING FAILURE I WAS TOLD THAT THE ONLY WAY IT WOULD BE REPAIRED FREE OF CHARGE WAS IF I HAD POWER STEERING FAILURE. I JUST TOOK IT TO MY MECHANIC FOR A SEPARATE ISSUE AND HE TOLD ME THAT HE HAS SERVICED SEVERAL ACADIA'S WITH THE SAME ISSUE. THIS SEEMS TO BE AN ENGINEERING DEFECT. IN RESEARCHING THE ISSUE I AM FINDING MULTIPLE COMPLAINTS ABOUT THE SAME PROBLEM. DOES THERE HAVE TO BE A DEATH OR POTENTIALLY MULTIPLE DEATHS FROM THIS DEFECT BEFORE A RECALL IS ISSUED? IT WOULD SEEM THAT TOTAL LOSS OF POWER STEERING WHEN OPERATING THE VEHICLE WOULD BE A HUGE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692569March 6, 2015
ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM
WE HAD A SNOW STORM SO THE VEHICLE SAT IN THE DRIVEWAY, THE NEXT DAY MY WIFE ON HER WAY TO WORK CALLS AND TELLS ME THAT THE TRUCK STARTED TO DISPLAY ALL OF THE FOLLOWING, TRACTION CONTROL OFF, SERVICE TRACTION CONTROL, SERVICE STABILITITRAK, ENGINE POWER REDUCED. SHE LOST SPEED BUT NOTHING MAJOR HAPPEN. THE NEXT DAY I TOOK THE VEHICLE TO WORK WHILE DRIVING HOME AT A STOP LIGHT THE TRUCK STARTED TO SHAKE AND ALL OF THE SAME MESSAGES STARTED TO COME UP AGAIN, TRACTION CONTROL OFF, SERVICE TRACTION CONTROL, SERVICE STABILITITRAK, ENGINE POWER REDUCED. I WAS ABLE TO PULL TO THE SIDE AND TURN THE VEHICLE OFF AND TURNED IT BACK ON AND THE SAME THING CONTINUED TO HAPPEN WITH THE ENGINE SHAKING AND THE INFORMATION CENTER DISPLAYING EVERYTHING ALL OVER AGAIN. I CALLED A LOCAL GMC DEALER AND THEY TOLD ME TO BRING IT IN. I WAS ABLE TO START THE VEHICLE BACK UP AGAIN AND THE TRUCK WAS FINE, ON THE FREEWAY THE SAME THING HAPPEN SO I DROVE ON THE FRONTAGE ROAD. THE DEALER COULD NOT SERVICE IT DUE TO 3 DAYS WORTH OF WORK TO BE DONE. I WAS TAKING IT HOME AND THE SAME ISSUE HAPPENED AGAIN. WE FINALLY GOT IT TO ANOTHER DEALER AND IT CONTINUED TO SNOW, I WENT BACK TO GET SOMETHING OUT OF THE TRUCK AND THE BACK SEATS OF THE TRUCK WERE WET AND I COULD SEE WATER ON THE SECOND ROW. I AM HOPING THAT ITS NOT WIRING ISSUES DO TO ISSUES WITH WATER LEAKAGE FROM THE MOON ROOF OF OUR TRUCK THAT WE FOUND WHILE SEARCHING ON YOUTUBE. I HOPE GM RECALLS THE SUNROOF/ MOON ROOF ISSUES WITH THE LEAKAGE THAT MIGHT BE HARMING THE WIRES INSIDE THE TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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