GMC Acadia Complaints

5,595 consumer complaints on file.

#10706041April 16, 2015
AIR BAGS
PASSENGER AIR BAG SENSOR IN PASSENGER SEAT NON-FUNCTIONAL. INTERMITTENTLY, PASSENGER AIR BAG SYSTEM WILL DEACTIVATE WITH ADULT PASSENGER ON SEAT. BY 2013 WAS NEARLY CONTINUOUSLY NOT FUNCTIONING. LESS THAN 50K MILES. RECALL WAS PERFORMED (WIRES SOLDERED). NO CHANGE AFTER RECALL. DEALER STATES THAT SENSOR MODULE DEFECTIVE ($800 REPAIR). CURRENTLY IN SHOP WAITING FOR PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705829April 15, 2015
SEATS
ON APRIL 2ND WHILE DRIVING HOME FROM WORK, WAS STOPPING AT A STOP LIGHT AND ALL OF THE SUDDEN THE DRIVER'S SEAT JUST JERKED LIKE IT WAS COMING UNBOLTED. IT NOW MAKES A SQUEAKING NOISE AND THE SEAT HAS GIVE TO IT, LIKE ITS NOT BOLTED DOWN REAL TIGHT. I FEAR IT IS VERY UNSAFE. WE DO NOT EVEN DRIVE THE CAR EVERY DAY. THE MAIN REASON I HAVE NOT REPAIRED IT YET IS BECAUSE GM HAS A HISTORY, OF SAYING IT IS NOT A MANUFACTURERS ISSUE. AND I WILL HAVE TO PAY FOR THE REPAIR. I HAVE HAD TO HAVE IT AT THE REPAIR SHOP 4 TIMES ALREADY FOR AN AIR BAG ISSUE. THEN HAD TO TAKE IT IN FOR A RUSTED FUSE IN ONE OF THE HEADLAMPS, ANOTHER ISSUE THEY TOLD ME WAS NOT A MANUFACTURERS PROBLEM AND I HAD TO PAY FOR IT. THE ORIGINAL LIGHT BULB WAS STILL INSTALLED IN THE VEHICLE. OF COURSE IT WAS A MANUFACTURERS ISSUE. GM ALSO HAS MANY REASONS FOR NOT MAKING RECALLS ON THEIR VEHICLES. SO AT THIS POINT I FEEL I DON'T HAVE MANY PLACES TO TURN. I AM VERY NERVOUS ABOUT DRIVING THIS VEHICLE THAT WE PAY GOOD MONEY FOR AND GM DOES NOT WANT TO TAKE OWNERSHIP FOR THE ISSUES WITH THE PRODUCT. SO I AM LEFT WITH TRYING TO RESEARCH AND SEE IF ANYONE ELSE HAS HAD THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705986April 15, 2015
POWER TRAIN
I BOUGHT A NEW GMC ACADIA IN 2007. JANUARY 8, 2008 GMC DID A SOFTWARE UPGRADE TO MY TRANSMISSION. AT THAT POINT MY MILEAGE DROPPED ABOUT 6 MILES PER GALLON AND DID NOT SHIFT AS NICE AS ORIGINAL. IN LATE SUMMER OF 2014 I NOTICE THAT MY TRANSMISSION WAS NOT RIGHT. ON SEPTEMBER 16, 2014 I HAD TO REPLACE THE TRANSMISSION AT A COST OF $3,999 AT ONLY 123,228 MILES. THIS CAR WAS BUILT AND ADVERTISED TO PULL BOATS AND CAMPERS. I HAVE NOT PULLED ANYTHING EVER WITH THE CAR. IN MARCH OF 2015 I RECEIVED A LETTER FROM GMC THAT THEY WOULD REIMBURSE 2007 GMC ACADIA OWNERS IF THEY HAVE HAD PROBLEMS WITH THE TRANSMISSION. THE CAR MUST BE UNDER 10 YEARS OLD AND UNDER 120,000 MILES. MY CAR WAS UNDER 10 YEARS OLD, BUT OVER ON MILEAGE BY 3,228 MILES. GMC WOULD NOT COVER ANY OF IT. IT IS PRETTY POOR WHEN A CAR COMPANY CAN NOT BUILD A $40,000 CAR WITH A TRANSMISSION THAT WOULD LAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705403April 13, 2015
ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE PASSENGER SIDE RUNNING LIGHTS MALFUNCTIONED AND THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY MELTED AND CRACKED, WHICH CAUSING THE RUNNING LIGHT TO MALFUNCTION. THE LIGHT BULBS WERE REPLACED BUT THE SAME FAILURE RECURRED ON THE DRIVER SIDE LIGHT ASSEMBLY. WHILE DRIVING IN THE RAIN, THE VEHICLE SUDDENLY BEGAN TO HYDROPLANE AND THE TRACTION CONTROL LIGHT AND CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT WATER WAS PRESENT INSIDE THE ENGINE AND THE NUMBER FIVE COIL WAS DAMAGED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000. ...UPDATED 05/14/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705464April 13, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HVAC BLOWER MOTOR SUBMERGED IN WATER. CAUSING MOTOR TO FAIL. NO DEFROST. EFFECTING FIELD OF VISION. NO SUNROOF ON THIS MODEL ACADIA. SEEMS TO BE FROM CONDENSATION. ALSO CONCERNED ABOUT ELECTRICAL FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705480April 13, 2015
ENGINE
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705085April 11, 2015
STEERING
GMC SENT A LETTER OUT SAYING THERE IS A PROBLEM WITH THE POWER STEERING PUMP AND THAT THEY EXTENDED THE WARRANTY ON IT.IN MY CASE THE POWER STEERING PUMP WOULD QUIT AT TIMES AND IT HAD NO POWER STEERING FELT LIKE MANUAL STEERING. BUT BEFORE I COULD BRING IT IN TO GET REPLACED IT WAS LEAKING FLUID WHICH CAUSED THE RACK AND PINION TO GO BAD. I EXPLAINED THIS TO THE MANAGER AND HE SAID THE RACK AND PINION WASN'T UNDER WARRANTY AND I HAD TO PAY FOR THIS WHICH COST ME $1372.00 I SENT GMC A EMAIL TO COMPLAIN AND THEY CALLED BACK SAYING THE DEALER WOULD CALL ME WHICH THEY NEVER HAVE I LEFT THEM A MESSAGE TO CALL ME AND A NUMBER TO REACH ME BUT NOW NOBODY WANTS TO CALL ME BACK I THINK THEY WANT ME TO FORGET ABOUT THIS.I SAID A RACK AND PINION SHOULD NOT GO BAD ON A TRUCK WITH JUST 48800 MILES ON IT AND THE POWER STEERING PUMP CAUSED THIS WHICH THEY SHOULD STAND BEHIND THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704980April 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 GMC ACADIA. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FAULTY ELECTRICAL SYSTEM. THE VEHICLE WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704754April 9, 2015
STEERING
VEHICLE WAS SLOWING TO TURN AND AT 15MPH THE STEERING LOCKED UP MAKING THE VEHICLE UNCONTROLLABLE. VEHICLE WAS STOPPED BY MEDIAN CURB AND STEERING SOMEHOW UNLOCKED. TOOK VEHICLE TO DEALERSHIP AND THEY REPLACED THE STEERING GEAR, RACK AND PINION, AND POWER STEERING PUMP. NOW A LITTLE OVER 18MONTHS LATER THE VEHICLE HAS STARTED LOSING POWER STEERING AGAIN. DEALERSHIP IS QUOTING ME $2100 TO FIX WHEN THEY REPLACED THE LAST PART UNDER A WARRANTY/RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704424April 8, 2015
AIR BAGS, SERVICE BRAKES
IT HAD RAINED THE NIGHT BEFORE AND I CAME OUT TO START MY CAR AND NOTICED THAT MY DRIVER SIDE AIRBAG WAS LEAKING WATER AND THERE WAS A PUDDLE OF WATER ON THE FLOOR BOARD AND WATER WAS DRIPPING FROM MY EMERGENCY BRAKE. IT HAS DONE THIS SEVERAL TIMES SINCE THEN AND I'M AFRAID MY AIRBAG WON'T WORK PROPERLY IF I WAS EVER IN A WRECK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704432April 8, 2015
ENGINE AND ENGINE COOLING
I BACKED INTO A PARKING SPOT AND PUT IT IN PARK. THE CAR SEEMED LIKE IT LOST A LITTLE BIT OF POWER AND WHEN I TURNED THE KEY OFF THE ENGINE TURNED OVER AGAIN AND THE CAR WAS RUNNING EVEN THOUGH THE KEY WAS IN THE OFF POSITION. WHEN I TURNED IT OVER THE CAR LOST POWER AND WOULDN'T START AND MY KEY WAS STUCK IN THE IGNITION. AFTER 15 MINUTES OR SO IT STARTED UP AGAIN WITH NO PROBLEM. LATER WHEN I DROVE IT IT DID IT AGAIN AND NOW IT STARTS WHEN I STICK THE KEY IN THE IGNITION WITHOUT TURNING IT OVER AND MY CAR STALLS OUT AND LOSES POWER AND I LOSE POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704140April 7, 2015
SEATS
I WAS CLEANING MY CAR AND SAW THE SEAT CUSHION LEATHER STICKING OUT. AFTER FURTHER INVESTIGATION THE SEAT CUSHION LIFTS OUT OF THE BASE. THE CAR HAS ELECTRIC SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704243April 7, 2015
STEERING
THE STEERING WHEEL IN OUR CAR HAD BECOME INCREASINGLY DIFFICULT TO TURN, ESPECIALLY AT LOW SPEEDS (PARKING, IN PARTICULAR INITIALLY). WE TOOK THE VEHICLE IN A COUPLE OF TIMES AND THE MECHANIC TRIED SEVERAL REPAIRS SUCH AS REPLACING THE POWER STEERING FLUID AS WELL AS LOOKING FOR LEAKS IN THE POWER STEERING. (NONE WERE FOUND). THE CAR WOULD DRIVE BETTER AFTER BEING SERVICED, BUT WITHIN A COUPLE OF DAYS/WEEKS BEGAN TO EXPERIENCE THE SAME ISSUES. FINALLY IT GOT SO BAD THAT WE COULD BARELY TURN THE VEHICLE WHILE DRIVING AND THE CAR COULD NO LONGER BE DRIVEN. WE RETURNED IT TO THE MECHANIC WHO DISCOVERED THAT THE STEERING RACK WAS COMPLETELY DAMAGED BECAUSE THE STEERING PUMP WAS BAD AND HAD NOT BEEN SENDING FLUID TO THE RACK. WE HAD BOTH REPLACED AT THAT TIME (APRIL, 2014). WE RECEIVED NOTIFICATION IN SEPTEMBER 2014 THAT GMC ISSUED A RECALL ON THE POWER STEERING PUMP AS IT WAS CAUSING "AN INTERMITTENT DROP OF POWER STEERING HYDRAULIC PRESSURE THAT WILL CAUSE REDUCED OR LOSS OF STEERING ASSIST." WE HAVE BEEN IN CONTACT WITH GMC SINCE THAT TIME ABOUT BEING REIMBURSED FOR BOTH THE PUMP AND THE RACK SINCE THE TWO ARE CLEARLY RELATED AND THEY INFORMED US THAT ONLY THE PUMP WAS COVERED (BECAUSE THAT'S ALL THEY RECALLED) DESPITE THE FACT THAT THE PUMP IS WHAT CAUSED THE DAMAGE TO THE RACK AND THE RACK IS WHAT MADE OUR CAR UN-DRIVABLE. THE STEERING RACK SHOULD ALSO BE ON A RECALL LIST SINCE DAMAGE TO IT IS DEFINITELY A SAFETY ISSUE. IT SEEMS TO ME THAT THE PUBLIC RECALL SHOULD HAVE BEEN FOR THE PUMP AND ANY SUBSEQUENT DAMAGE CAUSED BY THE PUMP, INCLUDING TO THE RACK AND PINION SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703839April 6, 2015
SEATS
SEAT BELT LATCH CABLE FOR MIDDLE ROW DRIVERS SIDE SEAT FAILS. CABLE SEEMS TO BE STRETCHING OUT ON REGULAR BASIS. THIS IS GOING TO BE THE 2ND CABLE REPLACEMENT SINCE PURCHASING THE VEHICLE IN AUGUST 2010. HAD CABLE REPLACED IN JULY 2013 AND USED MIDDLE ROW SEAT APPROXIMATELY 6 TIMES SINCE THEN BUT CABLE STRETCHED AND LATCH FAILED AGAIN. THIS FAILURE COULD RESULT IN SERIOUS INJURY IN THE CASE OF A HEAD ON COLLISION AS PASSENGERS IN DRIVERS SIDE MIDDLE ROW SEAT COULD BE HURLED FORWARD IF SEAT IS NOT LATCHED APPROPRIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704097April 6, 2015
POWER TRAIN
MAJOR SHUTTERING IN TRANSMISSION HARSH SHIFTING MAKING HARD TO ACCELERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703794April 5, 2015
WHEELS
I DISCOVERED A FLAT TIRE AND CALLED AAA TO PUT ON MY SPARE. THEY SAID THE SPARE "DONUT" HAD DANGEROUS RUST ON THE BOLT HOLES AND REFUSED TO MOUNT THE RIM ON MY VEHICLE.THEY CITED A CASE IN A PRIOR WEEK WHERE THEY MOUNTED A RIM LIKE THIS AND IT FELL OFF THE CAR.THESE RUSTY RIMS ARE MOUNTED UNDER THE VEHICLE AND REPRESENT AN UNSAFE SITUATION. I CALLED GM AND THEY REFERRED ME TO THE DEALERSHIP. THE DEALERSHIP CALLED GM AND THEY AGREED ,AS A ONE TIME COURTESY,TO REPLACE THE RIM.THE NEXT DAY,THEY CALLED AND SAID THEY WOULDN'T REPLACE IT BUT WOULD GIVE ME$100 GIFT CARD. I SAID,I NEED A SPARE,NOT A GIFT CARD. I SENT ANOTHER E-MAIL EXPLAINING HOW DISAPPOINTED I WAS WITH THEM BACKING DOWN ON THEIR WORD AND THEY OFFERED ME ROAD HAZARD COVERAGE, AGAIN I REFUSED AND STATED I NEED A SAFE SPARE TIRE I THINK THESE SPARE WHEELS SHOULD BE RECALLED OR AT LEAST INSPECTED--THEY ARE UNSAFE..AND NO ONE'S GOING TO NOTICE IT UNTIL IT'S TOO LATE. I'LL HAVE TO GO THROUGH THE EXPENSE OF BUYING A NEW SPARE--THE ONE THAT CAME WITH MY CARE IS UNSAFE AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703807April 5, 2015
STEERING
WHILE EXITING GARDEN STATE PARKWAY, VEHICLE WAS COASTING GOING THROUGH THE OFF RAMP TURN WITH BRAKES APPLIED. ENGINE RPM WAS AT LOW IDLE AND THE POWER STEERING SUDDENLY AND WITH OUT WARNING STOP WORKING. IT WAS NEAR IMPOSSIBLE TO TURN THE WHEEL AND VEHICLE BEGAN TO LEAVE THE ROADWAY AND DRIVE ONTO THE GRASS. IT TOOK AN INCREDIBLE AMOUNT OF STRENGTH TO TURN THE WHEEL AND STAY ON THE AND AVOID CRASHING INTO THE TREES. GMC AND THE NHTSA KNOWS ABOUT THIS PROBLEM. THIS SHOULD BE RECALL, NOT AN ADVISORY OR A SERVICE BULLETIN. NHTSA ID NUMBER: 10056459. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703552April 3, 2015
STEERING
JUST AS OTHERS HERE, I WAS NOTIFIED BY THE TECHNICIAN THAT THE STEERING GEAR/RACK AND PINION ASSEMBLY REQUIRED REPLACEMENT DUE TO POWER STEERING FLUID LEAK. THE DEALERSHIP STATED THIS WOULD NOT BE COVERED UNDER A WARRANTY AND ONLY THE POWER STEERING PUMP HAS BEEN RECALLED IF STEERING FAILS WHILE OPERATING THE VEHICLE. THERE SEEMS TO BE SEVERAL COMPLAINTS REGARDING THIS ISSUE WITH THE 2011 GMC ACADIA. PLEASE CONSIDER TAKING THE TIME TO INVESTIGATE THESE PARTICULAR COMPLAINTS. IT VERY ALARMING TO BE INFORMED THAT A RECURRING ISSUE WILL NOT BE RESOLVED UNLESS THE POWER STEERING FAILS WHILE OPERATING THE VEHICLE. IT'S ALSO CONCERNING THAT SEVERAL CONSUMERS HAVE EXPERIENCED THE SAME ISSUE WITH POWER STEERING FLUID LEAKAGE AND MALFUNCTIONING STEERING GEAR/RACK. THIS IS A OBVIOUSLY A CONSISTENT COMPLAINT AND SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703430April 2, 2015
UNKNOWN OR OTHER, POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING AT OVER 65 MPH IN HEAVY TRAFFIC, THE TRANSMISSION DISENGAGES, CAUSING CAR TO COAST TO A STOP. REDUCED ENGINE AND TRANSMISSION PERFORMANCE. ALSO INTERMITTENT DRIVEABILILTY ISSUES, TRANSMISSION DOES NOT SHIFT, FALSE MESSAGES/CODES RE: STABILITRAK, AIR BAG, ONSTAR, OIL AND GAS GAUGES, ETC.. AT 122,936 MILES IN JULY, 2014, TRANSMISSION REPLACED AT COST OF $4967.42. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703161April 1, 2015
ENGINE
VEHICLE IS LOW MILEAGE 62,500 MILES JUST PAST 5 YEARS BY 3 MONTHS. TIMING CHAIN STARTED MAKING NOISE FOR ABOUT A TWO WEEKS AND GET LOUDER AND CHECK ENGINE LIGHT CAME ON DUE TO MIS FIRE. VEHICLE IS DRIVEN BY MIDDLE AGE FEMALE WITH NOT EVEN A MINOR ACCIDENT IN 35 YEARS. VEHICLE WAS MAINTAINED WITH REGULAR OIL CHANGES. NO APPARENT REASON FOR THE TIMING CHAIN TO MAKE NOISE TO THE POINT OF MISFIRE. CALLED DEALER, BOB ROSS GMC IN DAYTON OHIO ON LOOP ROAD AND THEY REFUSED TO HELP OUT, CLAIMING THAT IT OUT OF WARRANTY, TOO BAD SIR. CALLED GM AND WAS TOLD SAME. WE ASKED IF THEY HAVE ANY REPORTED PROBLEM ON SAME ISSUE AND WAS TOLD NO. WELL, THEY LIED TO ME OR NOT EVEN CHECKING. I CHECKED THIS SITE AND THERE WERE THREE REPORTS OF SAME TIMING CHAIN. NEED TO HOLD DEALER AND GM TO OWN UP TO THEIR DEFECTED PARTS. NO RULE MADE THEM TO DO THAT. I AM VOTING WITH MY FEET. NEVER BUY A GM VEHICLE AGAIN !!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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