GMC Acadia Complaints

5,595 consumer complaints on file.

#10716493May 14, 2015
STEERING
LAST JUNE DURING A ROUTINE INSPECTION THE DEALER TOLD ME I HAD A SLIGHT LEAK IN THE RACK AND PINION. I QUESTIONED HIM ON WHY A VEHICLE WITH APPROX 48K MILES COULD HAVE A PROBLEM. I WAS TOLD THAT GM ALLOWS SOME LEAKAGE. SHORTLY THERE AFTER I NOTICED AN OCCASIONAL RATCHETING FEEL IN THE STEERING WHEEL. I THEN WOULD EXPERIENCE SEVERAL OCCASIONS WHERE I MOMENTARILY WOULD LOSE POWER STEERING,THE BEGINNING OF THIS YEAR I RECEIVED A LETTER FROM GM STATING THAT THERE MAY BE A PROBLEM WITH THE POWER STEERING PUMP AND TO BRING IT TO THE DEALER.I BROUGHT IT TO THE DEALER AND WAS TOLD THERE IS A CHARGE OF $130 TO DETERMINE IF IT IS THE PUMP AND NO CHARGE IF IT WAS BAD. I WAS TOLD THE PUMP WAS IN FACT BAD AND THAT THE RACK ALSO NEEDED TO BE REPLACED AT A COST OF $1400. I POLITELY TOLD THEM THAT THE RACK SHOULD NOT LEAK AT 56K MILES AND THE PUMP CAUSED THE PROBLEM AND THAT GM SHOULD PAY THE ENTIRE BILL AFTER I WAS TOLD THAT A CERTAIN AMOUNT OF LEAKAGE WAS OK. THEY SAID GM WOULD ONLY COVER THE COST OF PUMP. I ALSO REPLACED 4 LOW BEAM HEAD LIGHTS IN THE PAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716510May 14, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE DRIVING APPROXIMATELY 45 MPH, THE TRANSMISSION SLIPPED INTO A LOW GEAR IN A JERKING MOTION AND THE RPMS INCREASED RAPIDLY. THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING THE VEHICLE, THE CONTACT WAS ABLE TO RESUME DRIVING 45 MPH WITH CAUTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715740May 11, 2015
UNKNOWN OR OTHER
AIR CONDITIONING WENT OUT. IT NEEDS FRONT EVAPORATIVE CORE. GM IS AWARE OF THIS, IT IS ALMOST A $2,000 REPAIR AND THEY JUST IGNORE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714686May 5, 2015
ENGINE AND ENGINE COOLING
HAVE TO REPLACE EVAPORATOR CORE BECAUSE OF LEAKS. SEEING LOTS OF COMPLAINTS ABOUT THIS ISSUE ON MESSAGE BOARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714364May 4, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE ROLLED BACKWARDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713974May 1, 2015
ENGINE
I WAS DRIVING THE VEHICLE AND IT PUTTERED IN THE MIDDLE OF INTERSECTION AS I WAS TURNING WHICH IS A BUSY STREET. IT SLOWED DOWN DRASTICALLY ON ITS OWN. WHICH CAUSED MY CHILDREN TO SWING FORWARD AND BACK IN THERE SEAT. MY CHILDREN WERE IN THE CAR IT WAS VERY SCARY. THIS IS NOT SAFE!!! ACCORDING TO GMC SERVICE THE TIMING CHAIN DID NOT BREAK,WAS STRETCHED TO THE EXTENT THAT THE REMOTE START WOULD NOT WORK ALONG WITH CODES BEING SET. WOULD LIKE TO KNOW THE REAL REASON FOR SUCH PREMATURE FAILURE AND WHAT IF ANY ACTIONS ARE BEING TAKEN TO REMEDY THIS. THERE HAS TO BE MORE THAN JUST PUTTING A NEW CHAIN ON AND CROSSING YOUR FINGERS.REALLY DO NOT BUY INTO THE THEORY OF DIRTY OIL CAUSING IT,MAYBE LACK OF OIL RESULTING FROM POOR DESIGN. I GET MY OIL CHAIN FAITHFULLY AND MAINTENANCE DONE. THIS IS NOT SAFE AT ALL. I HAVE A SICK CHILD THAT NEEDS TO GET TO DR APPTS THIS NEEDS TO BE FIXED. THERE WAS A RECALL FOR 2007 AND 2009 MODELS WHICH GMC FIXED. MY 2008 SHOULD BE FIXED IN THE RECALL ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713632April 29, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE ATTEMPTING TO PARK, THE VEHICLE ROLLED FORWARD WHILE IN REVERSE. THE CONTACT STATED THAT THE VEHICLE DID THE SAME THING WHILE IN THE DRIVE POSITION. THE VEHICLE WOULD ROLL BACKWARDS WITH THE VEHICLE IN THE DRIVE POSITION. THE CONTACT HAD TO SLAM ON THE BRAKE PEDAL AND ENGAGE THE EMERGENCY BRAKE IN ORDER TO GET THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713524April 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2007 GMC ACADIA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FRONT PASSENGER SIDE AIR BAG OFF WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V062000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713363April 28, 2015
POWER TRAIN
NEEDED TO REPLACE THE TRANSMISSION DUE TO WAVE PLATE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713150April 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START PROPERLY WHEN THE KEY WAS INSERTED INTO THE IGNITION. THE VEHICLE ONLY STARTED AFTER MULTIPLE ATTEMPTS. ALSO, WHILE DRIVING, THE VEHICLE WOULD NOT ACCELERATE OVER 30 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE DEALER. THE TECHNICIAN STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS AND DIAGNOSED THAT THE ECM WAS DEFECTIVE AND THERE WAS A LOOSE WIRE HARNESS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V223000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713206April 27, 2015
ENGINE
WHILE DRIVING AT SPEEDS RANGING FROM 30 MPH TO 60 MPH, THE ENGINE BEGINS TO MISS, ESPECIALLY UPHILL. THE VEHICLE BEGINS TO SHAKE TERRIBLY. WHEN I CONTACTED THE DEALERSHIP REGARDING THE ISSUE, I WAS ASKED IF THE CHECK ENGINE LIGHT WAS ON. IT WAS NOT BUT THE DEALERSHIP HAD ME BRING IT IN ANYWAY. THIS VEHICLE HAS BEEN IN THE SHOP THREE OR FOUR TIMES NOW. I HAVE PAID TO HAVE THE FUEL SYSTEM CLEANED AS WELL AS THE SPARK PLUGS AND PLUG COILS REPLACED. THESE ARE EXPENSIVE PROCESSES NOT COVERED BY EXTENDED WARRANTIES. IN THE END, I HAVE BEEN TOLD BY THE DEALERSHIP THAT UNLESS A CHECK ENGINE LIGHT COMES ON TO 'MAP' THE PROBLEM, THEY CAN'T HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712957April 26, 2015
VISIBILITY/WIPER
WIPER LINKAGE FAILURE AT HIGHWAY SPEED DURING RAIN. ORIGINAL RECALL # 08091 WORK PERFORMED IN 2008 BY DEALER, BUT LINKAGE FAILED AGAIN 2015. INDEPENDENT SHOP PERFORMED REPAIR - BUT GM REFUSES TO REIMBURSE FOR KNOWN WINDSHIELD LINKAGE ISSUE, EVEN THOUGH RECALL COVERS THIS KNOWN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712717April 24, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 GMC ACADIA. WHILE THE VEHICLE WAS BEING SERVICED BY THE DEALER, IT WAS DISCOVERED THAT THE LIGHT BULB MELTED INSIDE THE HEAD LAMP. THE CONTACT STATED THAT THE DEALER WAS UNABLE TO REMOVE THE LIGHT BULB BECAUSE THE BULB MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10712750April 24, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TOOK 2011 GMC ACADIA IN FOR REGULAR SERVICE TODAY AND ASKED THE DEALERSHIP TO CHANGE THE FRONT DRIVERS SIDE DAYTIME HEADLIGHT BULB SINCE IT HAD NOT BEEN WORKING FOR A FEW DAYS. WAS INFORMED BY THE SERVICE TECHNICIAN THAT THE BULB SOCKET WAS CORRODED AND MELTED AND WILL NEED A WHOLE NEW HEADLAMP COSTING 995 FOR THE HEADLAMP AND 400 FOR LABOR. I ASKED WHAT COULD HAVE CAUSED THIS TO HAPPEN AND WAS TOLD IT SEEMED TO BE A PROBLEM WITH GMC ACADIA'S AS THEY HAVE SEEN SIMILAR PROBLEMS WITH OTHERS OF THE SAME MAKE AND YEAR. OBVIOUSLY THIS IS NOT A RESULT OF NORMAL WEAR AND TEAR AND A MANUFACTURING ISSUE THAT NEEDS TO BE LOOKED INTO. THE SERVICE TECHNICIAN SAID THERE'S A POSSIBILITY THAT THE OTHER SIDE MAY MELT AND CORRODE AS WELL AS THAT IS WHAT THEY HAVE BEEN EXPERIENCING WITH OTHER ACADIA'S RECENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712363April 23, 2015
STEERING, POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2010 GMC ACADIA. SEVERAL MONTHS AGO I RECEIVED THE GM SPECIAL COVERAGE EXTENDED WARRANT LETTER # 14329. AT THAT TIME, I HAD ALREADY NOTICED EXTREME DIFFICULTY IN TURNING THE WHEEL AT LOW RATES OF SPEED AND BRUSHED IT OFF AS PROBABLY NEEDING POWER STEERING FLUID I ALSO NOTICED A "WHINING" NOISE ALONG WITH THIS ACTION. I BEGAN TO WORRY AS THE MATTER KEPT WORSENING AND ALREADY STILL HAD TRAUMA FROM A PRIOR ACCIDENT IN 2010 WHICH LEFT ME TO PURCHASE THIS VEHICLE IN 2011 WHICH I THOUGHT WOULD BE A MORE SAFE STABLE VEHICLE FOR ME. UPON A FEW WEEKS LATER, WHILE TRYING TO MAKE A LEFT HAND TURN MANEUVER, THE STEERING WHEEL COMPLETELY "LOCKED" UP! LUCKILY, NO ONCOMING TRAFFIC WAS IN SIGHT, OTHERWISE, I WOULD HAVE BEEN UNABLE TO GET OUT OF THE WAY AS I WAS IN THE MIDDLE OF THE HIGHWAY! I IMMEDIATELY CONTACTED THE DEALER AND EXPLAINED MY ISSUE AND NAMED THE LETTER I HAD RECEIVED A FEW MONTHS PRIOR. THUS, AN APPOINTMENT WAS SCHEDULED. I TOOK MY VEHICLE IN ON THAT SPECIFIC DAY. THE DEALER CONTACTS ME TO INFORM ME THAT THE PUMP WAS COVERED IN THE WARRANT BUT NOT THE RACK WHICH THEY SAID WAS LEAKING ON BOTH SIDES (WHICH IS THE MOST EXPENSIVE PART). MY OUT OF POCKET EXPENSE OF $1200.00 AFTER LABOR AND THE ALIGNMENT!! ALL THE PARTS OF THE POWER STEERING SYSTEM SHOULD BE PAID FOR ALL EXPENSE BY GM!! THIS IS A TREMENDOUS SAFETY ISSUE AND PEOPLES LIVES ARE AT DANGER! NO ONE HAS $1200 TO JUST DROP ON AUTO REPAIR AND I HAD TO TAKE OUT A LOAN!! WHAT IS GM WAITING FOR HUNDREDS OF DEATHS?!! THERE'S ALREADY A CLASS ACTION LAWSUIT FILED GM 4-1-13. GM NEEDS TO REIMBURSE ME AND ALL OTHERS!! GM'S CEO'S NEED TO DO A MAJOR RECALL AND TAKE CARE OF THEIR CUSTOMERS. THIS IS NO JOKE AND AN EXTREME HAZARD! I'M ALSO FILING A COMPLAINT WITH GM AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712502April 23, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE HEADLIGHT HAD BURNED OUT. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON THE DRIVER SIDE APPROXIMATELY TWO WEEKS LATER. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE HEADLIGHT HOUSING MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10712508April 23, 2015
POWER TRAIN, FUEL/PROPULSION SYSTEM
THIS IS THE SECOND TIME I HAVE HAD THE SAME ISSUE. I AM DRIVING THE VEHICLE AND THE TRANSMISSION DOES NOT SHIFT OUT OF 2ND GEAR. THE CHECK ENGINE LIGHT COMES ON. I HAVE THE VEHICLE REPAIRED ONCE FOR THIS ISSUE. I WAS TOLD IT WAS THE VALVE BODY THE FIRST TIME AND IT WAS REPLACED OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712151April 22, 2015
POWER TRAIN, ENGINE
2008 GMC ACADIA WITH SLIGHTLY UNDER 53,000 MILES. WAS DRIVING ACROSS TOWN AND THE TRANSMISSION STARTED TO SHIFT UNEXPECTEDLY AS IF SLIPPING OUT OF GEAR AND THE ENGINE GOING TO HIGH REVOLUTIONS. CHECK ENGINE LIGHT CAME ON. VEHICLE STOPPED FOR AWHILE, RESTARTED, BEGAN HEADING TOWARDS DEALERSHIP. ACCELERATION COMPLETELY FAILED AND VEHICLE ROLLED TO A STOP WITH INABILITY TO GO FORWARD OR IN REVERSE. VEHICLE TOWED TO GM DEALERSHIP. BEEN INFORMED THAT THE CLUTCH BROKE AND SPREAD METAL BITS ACROSS THE TRANSMISSION. TRANSMISSION MUST BE REPLACED EVEN THOUGH VEHICLE ONLY HAS 53,000 MILES ON IT. COMPLAINT ALSO FILED WITH GM CUSTOMER CARE REQUESTING FINANCIAL ASSISTANCE WITH THE PROHIBITIVE COST OF PREMATURE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706714April 20, 2015
UNKNOWN OR OTHER
JUST AFTER BUYING MY 08 ACADIA EVERYTHING ON IT WENT WRONG. BUT NOW 2 HALF YEARS LATER AND ONLY 13000 MILES I CANT TAKE ANYMORE. THE SUNROOF HAS LEAKED SINCE WE BOUGHT IT. I HARDLY EVER DRIVE IT DUE TO THE LEAK AND THE NOISE THE STEERING MAKES. RETURNED TO DEALER . THEY SAID DRAIN TUBES CLOGGED. STILL LEAKED. CARRIED TO BODY SHOP THEY SAID SAME THING. FIXED AGAIN. STILL LEAKS. CALLED GM DEALER TODAY SAID THEY CANT FIX IT.THEY SAID TO CALL BODY SHOP I JUST GOT IT BACK FROM. THEY SAID THAT IS WHO THEY WOULD CARRY IT TOO. I CAN ONLY ASSUME THAT I HAVE MOLD ISSUES. I CAN ONLY ASSUME MY AIRBAGS WONT WORK. I ALSO FIGURE WITH ALL THE WIRING WET ANYTHING COULD HAPPEN. I PROMISE WHEN SOMETHING HAPPENS TO MY FAMILY DUE TO THIS CAR GM WILL PAY. I WILL MAKE IT MY LIFE WORK TO MAKE THEM PAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706535April 19, 2015
POWER TRAIN, STRUCTURE:BODY, ELECTRICAL SYSTEM
TRANS WENT OUT SHORTLY AFTER PURCHASE, ALTERNATOR WENT OUT SHORTLY AFTER PURCHASE, NEEDED NEW WAVE PLATE, NEEDED NEW ALTERNATOR, SUN ROOFS LEAK WATER THROUGH THE INTERIOR LIGHTING AND DOWN BOTH A-POSTS. CONTINUES TO RUN AFTER SHUT OFF AND KEY REMOVED. SLIPS GEARS, WILL NOT UPSHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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