GMC Acadia Complaints

5,595 consumer complaints on file.

#10745022July 30, 2015
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2014 GMC ACADIA. UPON ENTERING THE REAR PASSENGER SIDE OF THE VEHICLE, THE CONTACT REALIZED THAT THE AIR CONDITION WAS BLOWING OUT HOT AIR. THE CONTACT DROVE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN FOUND THE SYSTEM TO BE LOW ON FREON AND THE VEHICLE HAD AN AIR CONDITIONING LEAK. THE TECHNICIAN RECHARGED THE SYSTEM AND ADDED DYE TO DETERMINE THE ORIGIN OF THE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,079.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745113July 30, 2015
STEERING
AFTER A SHORT BUT HEAVY DOWN POUR, I TRAVELED THROUGH A PUDDLE AT APPROXIMATELY 25 MPH AND LOST POWER STEERING FOR 1-2 SECONDS. I WAS UNABLE TO TURN THE STEERING WHEEL AND NEEDED TO BRAKE TO AVOID GOING OFF THE ROAD. FOR THE NEXT 2 MILES THE VEHICLE SEEMED TO OPERATE CORRECTLY, BUT THEN IT HAPPENED AGAIN AT A SLOWER SPEED (APPROXIMATELY 10 MPH) AS I TRIED TO MAKE A 90 DEGREE TURN ON TO MY STREET. I WAS UNABLE TO MAKE THE TURN AND CAME TO A COMPLETE STOP, THEN THE POWER STEERING KICKED IN AGAIN. CALLED THE LOCAL DEALER IMMEDIATELY UPON ARRIVE HOME AND LEFT VOICE MAIL (THEY CLOSED AT 5PM). CALLED GMC CUSTOMER SERVICE AND WAS TOLD THERE IS NO KNOW ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744709July 29, 2015
ENGINE
I JUST ENTERED THE HIGHWAY WITH AN INCREASED SPEED OF 50 MPH WHEN THE DASHBOARD FLASHED..."ENGINE POWER REDUCED." MY CAR WAS ABOUT TO SHUT DOWN IN THE MIDDLE OF A VERY BUSY HIGHWAY. I MADE IT TO THE SIDE OF THE STRETCH WITH CARS ALMOST HITTING ME TO CALL A TOW TRUCK. THE CAR WAS TOWED TO GATEWAY BUICK GMC IN ST. LOUIS, MISSOURI WHERE THE SERVICE WORKER INFORMED ME THAT I NEEDED THE FOLLOWING: VALVE ELEMENT HEATER HOSE CAMSHAFT ACTUATOR THERMOSTAT MODE DOOR ACTIVATOR I THEN RECEIVED A CALL BACK THE NEXT DAY STATING THAT I NEEDED A NEW ENGINE. MY CAR IS UNDER TEN YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744778July 29, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE DAY TIME RUNNING LIGHTS FAILED ON SEVERAL OCCASIONS. THE CONTACT INDICATED THAT THE SOCKETS AND HOUSING FAILED TO SUPPORT THE POWER FOR THE LIGHTING WATTAGE, CAUSING THE COMPONENTS TO PREMATURELY MELT. THE BULBS WERE REPLACED MORE THAN TWICE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RECOMMENDED THAT THE HOUSING BE REPLACED FOR THE DAY TIME RUNNING LIGHT ASSEMBLIES. THE FAILURE RECURRED WITH BOTH LIGHTS SHORTING. THE DEALER, PER THE CONTACT'S REQUEST, DISCONNECTED THE DAY TIME RUNNING LIGHTS TO PREVENT THE FAILURE FROM RECURRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED NO REMEDY. IN ADDITION, THE CONTACT EXPERIENCED THE REAR LIFTGATE CLOSING WITH FORCE, WHICH BRUISED HIS HEAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) BUT WAS WAITING FOR MONTHS TO DETERMINE WHEN THE MANUFACTURER WOULD BE ABLE TO SUPPLY THE REMEDY AND THE PART TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 47,274. UPDATED 11/20/15*LJ UPDATED 12/14/2017*CN
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10743738July 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2007 GMC ACADIA. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER INFORMED THE CONTACT THAT THE CONNECTOR COULD HAVE POTENTIALLY BEEN DISCONNECTED, WHICH CAUSED THE LIGHT TO ILLUMINATE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743565July 26, 2015
UNKNOWN OR OTHER
I WENT TO OPEN THE BACK OF MY ACADIA, PUSHED THE BUTTON AND AS IT RAISED I STARTED TO PUT A WINDOW IN THE BACK AND THE LIFTGATE MADE A STRANGE NOISE AND BEFORE I KNEW IT THE LIFTGATE STARTED TO COME DOWN WHILE I WAS STILL HOLDING THE WINDOW....IT DIDN'T STOP EVEN THOUGH IT HIT ME AND MADE MY FACE HIT THE EDGE OF THE WINDOW AND I HAD TO PUSH BACK REALLY HARD AND THEN SQUIRM MY WAY OUT STILL HOLDING THE WINDOW. PRIOR TO THIS HAPPENING, I HAVE HAD NO ISSUES WITH THE LIFTGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736148July 23, 2015
POWER TRAIN, ELECTRICAL SYSTEM, AIR BAGS
I PURCHASED THIS VEHICLE, AND WAS TOLD THERE WERE NO ACTIVE RECALLS AND NOTHING WRONG WITH VEHICLE, THE DEALERSHIP SUPPOSEDLY HAD TOOK IT THROUGH A HUNDRED POINT INSPECTION, IMMEDIATELY, THE AIR BAG LIGHT CAME ON, IT STARTED LOSING ANTI-FREEZE AND THE CHECK ENGINE LIGHT CAME ON , AFTER SEVERAL TRIPS TO THE SERVICE DEPT AT THIS TOYOTA DEALERSHIP, I AM STILL HAVING ISSUES, THEY FIXED THE SMALL THINGS LIKE THE WATER PUMP, THE REAR WIPER BLADE, ELECTRICAL BUT THE ENGINE LIGHT STILL COMES ON AND I HAD IT CHECKED OUT AND IT IS THE TRANSMISSION, IT IS GOING OUT, AND THE AIR BAG (SERVICE AIR BAG SOON) IS STILL ON, BUT WAS SUPPOSEDLY FIXED BY A RECALL IN 2011, EITHER IT WAS A BAD PART, OR IT WAS NOT SERVICED AT ALL. I HAVE BEEN DRIVING FOR 40 YEARS AND I HAVE ALWAYS BEEN A LOYAL GM OWNER, ESPECIALLY THE BUICK LASABRE WHICH I DROVE FOR 15 YEARS, BUT I AM NOT HAPPY WITH THE QUALITY OF THIS VEHICLE AND THE DEALERSHIP THAT I PURCHASED IT AT, AND THEY ARE RATED BY THE BBB AS A. I ALSO DO NOT LIKE THE FACT THAT ON GM COMMERCIALS IT STATES NON GM OWNERS,LIKE COME ON IN, WE WILL TAKE CARE OF NON GM OWNERS BUT NOT THE LOYAL ONES. I THINK IT VERY IMPORTANT TO STICK WITH AMERICAN BRANDS AND LOVE GM, JUST VERY DISSATISFIED WITH THIS ONE. I THINK GM SHOULD FIX THIS CAR, THE AIR BAG AND ESPECIALLY THE TRANSMISSION!!!!UPDATED 11/10/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735843July 22, 2015
ENGINE
MY TRANSMISSION WENT OUT ON MY CAR AT 84,400 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735391July 21, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE THE REAR LIFTGATE DOOR WAS IN THE OPEN POSITION, THE DOOR SUDDENLY FELL DOWN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735518July 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 GMC ACADIA. WHILE DRIVING 60 MPH, THE LIGHT SWITCH FELL ON THE DASHBOARD AND WAS HARD TO REACH FROM THE DRIVER SEAT. THERE WERE NO WARNING SIGNS THAT ILLUMINATED PRIOR TO THE ISSUE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS REPAIRED WITH A TEMPORARY REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS UNAVAILABLE. MA 09/25 UPDATED 01/27/16*LJ UPDATED 12/05/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735613July 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2007 GMC ACADIA. WHILE DRIVING AT ANY SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED AND THE SERVICE AIR BAG APPEARED ON THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,680.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734934July 18, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
DRIVERS SIDE AND PASSENGERS FRONT HEADLIGHTS, THESE LIGHTS I HAVE REPLACED MULTIPLE TIMES EVEN GETTING A TICKET FOR 1 INSTANCE THIS IS A SAFETY RELATED ISSUE THAT NEEDS TO BE FIXED BY GM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734703July 17, 2015
POWER TRAIN
MY HUSBAND WAS DRIVING OUR 2008 GMC ACADIA AND THE POWER TRAIN STARTED TO MAKE A WHINING NOISE, WHEN THE GEARBOX SHIFTED THE NOISE STOPPED. A MINUTE LATER HE STOPPED AND THEN WHEN HE TRIED TO PROCEED FORWARD THE VEHICLE WOULD NOT SHIFT INTO ANY GEAR AND THE CAR WOULD NO LONGER DRIVE. WE HAD SEVERAL PEOPLE IN OUR VEHICLE, MOSTLY KIDS, AND HAD TO RECRUIT BYSTANDERS TO HELP US PUSH THE VEHICLE OFF THE ROAD TO A NEARBY PARKING LOT. THIS IS A HUGE SAFTEY ISSUE! MY FAMILY HAD TO STAND ON THE SIDE OF THE ROAD WHILE MY HUSBAND AND SOME GRACIOUS STRANGERS HAD TO PUSH THE VEHICLE SINCE IT WAS NO LONGER DRIVABLE. AND THEY WE HAD TO WAIT FOR SOMEONE TO COME GET US. I HAVE SEEN SEVERAL COMPLAINTS WITH THE SAME SCENARIO AND REALLY THINK THIS ISSUE NEEDS TO BE INVESTIGATED. AND THIS WORST PART TO THIS WHOLE SITUATION IS THAT WE ARE MILITARY AND ARE CURRENTLY STATIONED OVERSEAS AND WILL COST US OVER $5000 JUST TO HAVE THE PART SHIPPED HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734729July 17, 2015
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
DURING ACCELERATION THE VEHICLE VIBRATES WHEN GOING BETWEEN 35 AND 45 MPH. WAS NOT ABLE TO REPRODUCE ISSUE AT DEALERSHIP LAST FALL, BUT IS NOW GETTING MUCH WORSE. HAPPENS ALMOST EVERYTIME THE VEHICLE ACCELERATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734872July 17, 2015
SERVICE BRAKES, EQUIPMENT ADAPTIVE/MOBILITY, ELECTRONIC STABILITY CONTROL (ESC)
THE SERVICE BRAKE LIGHT AND STABILATRAC COMES ON EVERY TIME YOU START THE VEHICLE AND SOMETIMES WHILE DRIVING. HAVE NOT RECEIVED A QUOTE FROM THE DEALERSHIP YET. WILL THERE BE A RECALL THAT EFFECTS THIS OR IS IT OUR PROBLEM TO DROP 1500 DOLLARS TO REPAIR A MANUFACTURER DEFECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734471July 16, 2015
EXTERIOR LIGHTING
MY 2011 GMC ACADIA DENALI HAD A DRL GO OUT. IT WAS TAKEN TO THE DEALERSHIP AND A NEW BULB WAS REPLACED. THEY INFORMED ME IT STILL DID NOT WORK WITH JUST A NEW BULB. THE ACADIA WAS THEN TAKEN BACK TO THE DEALERSHIP AND WAS LOOKED AT AGAIN AND THEY WERE ABLE TO FIX THE LIGHT AND GET IT RUNNING. I GOT HOME A WEEK LATER AND NOTICED THE PASSENGER SIDE BULB WAS NOW OUT. AS I LOOKED INTO THE HOUSING I CAN SEE THE HEADLIGHT HOUSING WAS SLIGHTLY MELTED AND BECOMING SEVERELY CRACKED WHERE THE BULB IS NO LONGER BEING SECURED BY THE LIGHT. AFTER SEEING THAT I PROCEEDED TO LOOK AT THE ORIGINAL LIGHT THAT WAS OUT AND THAT HOUSING WAS THE SAME WITH A LARGE PIECE OF THE CHROME LIGHT HOUSING MISSING, AND AGAIN THE LIGHT WAS JUST HANGING INSIDE THE HEADLIGHT AND NOT SECURED TO THE HOUSING. LOOKING AT THIS THREAD AND OTHER FORUMS, THIS IS A BIG PROBLEM WITH GMC ACADIA'S. I HAVE NOT TAKEN THE CAR BACK TO THE DEALERSHIP BUT CERTAINLY IF THIS IS HAPPENING LIKE THIS IT WAS A POOR DESIGN BY GM AND SHOULD BE REPAIRED BY THE DEALERSHIP AT NO COST. I HOPE ENOUGH PEOPLE BRING THIS UP AS A FIRE HAZARD, TO MAKE IT BECOME A COMPANY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734567July 16, 2015
UNKNOWN OR OTHER
THE LIFTGATE ON MY 2008 GMC ACADIA DOES NOT STAY UP AND KEEPS COMING DOWN ON OUR HEADS AND BODY.. I SAW THAT THERE WERE RECALLS ON THIS ITEM BUT NOT ON MY VIN?? THIS IS A MAJOR SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734220July 15, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 GMC ACADIA. THE CONTACT STATED THAT THE LOW BEAM HEADLAMP ASSEMBLY WAS EXTREMELY DIM. DURING EVENING HOURS, THE CONTACT HAD TO APPLY THE HIGH BEAMS BECAUSE THE VISIBILITY WAS POOR. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE LOW BEAMS MET THE MANUFACTURER'S STANDARDS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT PROVIDE A REMEDY OR MODIFICATION TO IMPROVE THE VISIBILITY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 09/21/15*LJ UPDATED 3/29/2016*JS UPDATED 11/22/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734249July 15, 2015
STEERING
I WAS JUST TOLD BY THE GMC DEALER THAT MY STEERING COLUMN IS LEAKING FLUID. APPARENTLY, THIS IS AN EXTREMELY COMMON PROBLEM, AS IT IS ALL OVER EVERY GMC ACADIA FORUM AS WELL AS LOGGED IN YOUR DATABASE. WHY IS A RECALL NOT BEING ISSUED FOR THIS? IT IS OBVIOUSLY A DESIGN ENGINEERING OR MANUFACTURING DEFECT. WHY DO WE HAVE TO WAIT UNTIL THERE IS A CRASH, INJURY OR DEATH BEFORE YOU ARE WILLING TO ISSUE A RECALL? THIS IS ABSURD. MY FAMILY IS NOW SPENDING $1,700 FOR THIS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734405July 15, 2015
STEERING
AS I WAS DRIVING ON THE INTERSTATE, MY POWER STEERING SUDDENLY WENT OUT. I GOT TO MY DESTINATION AND FLUID WAS JUST LEAKING EVERYWHERE. I HAD MY VEHICLE TOWED TO A DEALERSHIP AFTER I RESEARCHED MY PROBLEM. I WAS AWARE THERE WAS A SPECIAL NOTICE OUT ABOUT THIS VEHICLE AND THE POWER STEERING ISSUES. GM WAS INITIALLY ONLY WILLING TO FIX THE POWER STEERING PUMP, NOT THE POWER STEERING COOLING LINE AND POWER STEERING GEAR. AFTER COMPLAINING AND QUESTIONING, THE DEALERSHIP WAS ABLE TO GET THE COST DOWN, BUT GM WOULD NOT COVER THE COST ENTIRELY TO MAKE MY VEHICLE DRIVABLE AGAIN. THIS IS A KNOWN ISSUE AND THEY HAVE ADMITTED TO IT BEING A PROBLEM, YET THEY AREN'T WILLING TO FOOT THE BILL TO FIX IT BACK TO THE CONDITION IT WAS PRIOR TO THIS ISSUE. WHILE THEY OFFERED ME A MUCH BETTER PRICE TO FIX IT, THEY SHOULD FIX IT AT NO COST TO ME. THE WORDING IN THE SPECIAL STATEMENT WAS "STEERING PUMP WEAR" AND "SUDDEN LOSS OF HYDROLIC PRESSURE." BOTH OF WHICH WOULD LEAD ME TO BELIEVE THE WORD LEAK SHOULD BE COVERED AS WELL. WEAR TO ME MEAN THINGS BEING LESS THAN PERFECT AND SUDDEN LOSS OF PRESSURE MEANS LEAK. INEXCUSABLE FOR GM TO WEASEL OUT OF FIXING THIS ISSUE COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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