GMC Acadia Complaints

5,595 consumer complaints on file.

#10928976December 1, 2016
AIR BAGS
THE AIRBAG LIGHT HAS BEEN ON AND OFF FOR THE LAST TWO YEARS OR SO UNTIL RECENTLY WHEN IT IS ON CONSISTENTLY. WHEN I HAVE BROUGHT IT IN THE PAST TO BE LOOKED AT AT THE GMC DEALER, THE LIGHT WAS NOT ON SO WAS TOLD THEY COULDN'T DO ANYTHING. NOW, THAT IT IS ON, THEY SAY IT IS A SAFETY HAZARD AND ISN'T WORKING PROPERLY ON THE PASSENGER SIDE, BUT WANTS TO CHARGE ME OVER $900 TO FIX IT. SAYS IT IS NOT UNDER A RECALL, YET OTHER GMC ACADIAS (SAME YEAR) DID HAVE IT RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928789November 30, 2016
ENGINE
MY WIFE'S GMC ACADIA SHUT DOWN WHILE DRIVING DOWN EXPRESSWAY AND LOST ALL POWER AND THREW A CEL. THE DIAGNOSIS FROM THE DEALER MECHANICS WAS A STRETCHED TIMING CHAIN. I WAS TOLD THIS IS COMMON AND A SCHEDULED MAINTENANCE PART BUT NOWHERE IN MY MANUAL DOES IT STATE THIS. ALSO I CONTACTED GM CORPORATE TO SEE IF I COULD GET HELP IT BEING A SAFETY ISSUE FOR THE SHUT DOWN AND WAS TOLD IT WAS OUT OF WARRANTY AND THERE WAS NOTHING THEY COULD DO. MY VEHICLE HAS APPROXIMATELY 149,000 MILES NOW I HAVE TO PAY OVER $2000 TO FIX A KNOWN ISSUE BUT THE REAL PROBLEM WAS THE UNEXPECTED SHUTDOWN AND LOSS OF CONTROL IN THE MIDDLE OF RUSH HOUR TRAFFIC IN A RAIN STORM. FORTUNATELY MY WIFE'S QUICK THINKING GOT HER TO SAFETY BUT COULD HAVE BEEN MUCH WORSE IF SHE WOULD HAVE LOST POWER IN THE MIDDLE OF A BUSY INTERSECTION OR AN ON RAMP SHE COULD HAVE BEEN SEVERELY INJURED. I WOULD LIKE TO SEE THESE PROBLEMS RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928346November 28, 2016
STEERING
ABOUT TWO MOTHS AGO MY DAUGHTER WAS TURNING INTO THE PARKING LOT AT A SLOW SPEED WHEN THE POWER STEERING LOCKED UP. AGAIN TODAY 11-28-16 THE SAME THING HAPPENED TO ME. AS I WAS TURNING INTO A PLACE OF BUSINESS MY STEERING LOCKED UP AGAIN. BOTH TIMES WE WERE ABLE TO GET THE CAR PULLED IN AND WHEN WE SHUT THE CAR OFF AND RESTARTED IT THE STEERING BEGAN TO WORK? THIS CAR HAD NEW TRANSMISSION AND ENGINE IN 2014. STILL HAVE WARRANTY ON MY ENGINE AND TRANSMISSION THROUGH THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927798November 25, 2016
EXTERIOR LIGHTING
WE HAVE A 2015 GMC ACADIA SLE-2 WITH PROJECTOR HEADLIGHTS. WE CAN ONLY SEE ABOUT 50-75 FT. AHEAD WITH LOW BEAMS, THERE IS A DARK LINE AT HOOD LEVEL WHERE THE LIGHT CUTS OF INTO DARKNESS. THE LIGHT BOUNCES UP AND DOWN WHEN DRIVING THIS IS VERY DISTRACTING AND DANGEROUS. IT IS DIFFICULT TO SEE THE SHOULDER OF THE ROAD, I DID NOT SEE A PEDESTRIAN UNTIL HE WAS RIGHT BESIDE ME. THE HIGH BEAMS ARE ABOUT THE SAME AS THE LOW BEAMS IN OUR PREVIOUS VEHICLE (2010 GMC TERRAIN). I CONTACTED OUR DEALER WHO SAID THERE WAS NO RECALL OR TSB REGARDING OUR PROBLEM. THE SERVICE MANAGER SAID HE WILL TRY TO ADJUST THE AIM OF THE HEADLIGHTS. HE STATED HE HAD DONE THIS WITH OTHER CUSTOMERS BUT IT WAS NOT A FIX FOR THE PROBLEM IT MAY ONLY HELP A LITTLE. I SAW SIMILAR COMPLAINTS ON CARCOMPLAINTS.COM. WE FEEL THIS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. WE FEEL SOMEONE SHOULD DRIVE THIS VEHICLE IN A DARK RURAL AREA (WHERE WE LIVE AND DRIVE MOST OFTEN) AND THEY WOULD SEE THE PROBLEM!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927429November 22, 2016
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE DRIVING APPROXIMATELY 70 MPH, SMOKE AND FLAMES BEGAN TO EMIT FROM THE ROOF OF THE VEHICLE WITHOUT WARNING. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 151,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10927547November 22, 2016
ENGINE
CHECK ENGINE LIGHT: TIMING CHAINS STRETCHED. CHECK ENGINE LIGHT CAME ON. I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP WHERE I HAVE SERVICE PERFORMED. THE SERVICE REPRESENTATIVE INFORMED ME THIS WAS A STRETCHED TIMING CHAIN ISSUE - A COMMON ISSUE WITH GMC ACADIAS. I WAS INFORMED THAT IF/WHEN IT "BREAKS", I CAN LOSE POWER TO THE VEHICLE WHILE DRIVING. I ASKED ANOTHER REPAIR CENTER FOR A SECOND OPINION AND WHILE INFORMING THE SERVICE TECHNICIAN OF HAVING A TIMING CHAIN PROBLEM ON MY VEHICLE (WITHOUT PROVIDING MAKE/MODEL OF VEHICLE), THE SERVICE TECHNICIAN GUESSED THAT I HAD A GMC ACADIA AS THIS WAS A COMMON PROBLEM WITH THEM. I CHECKED MY WARRANTIES AS I CURRENTLY HAVE 103,000 MILES. NONE OF MY ACTIVE WARRANTIES COVER IT. I CALLED GMC DIRECTLY AND WAS INFORMED BY THE CUSTOMER SERVICE REPRESENTATIVE THAT THEY ARE AWARE THIS IS AN ISSUE BUT IT HAS NOT REACHED A LEVEL TO WHICH GMC WILL EXTEND ANY TYPE OF SPECIAL COVERAGE FOR VEHICLES WHEN THIS FAILS. SINCE THIS IS AN EXTREMELY EXPENSIVE FIX, I AM STUCK WITH DECIDING IF I SHOULD GO IN DEBT FIXING A 6 YEAR OLD VEHICLE OR RISKING IT AND DRIVING IT UNTIL IT FAILS, POTENTIALLY LEAVING MYSELF AT RISK FOR AN ACCIDENT. THIS IS RIDICULOUS THAT IT IS A COMMON ISSUE THAT WAS ADDRESSED IN 2007 AND 2009 MODELS BUT HASN'T BEEN ADDRESSED YET FOR THE 2010 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927553November 22, 2016
AIR BAGS
INTERMITTENT "SERVICE AIRBAG" LIGHT. STARTED COMING ON SPRING 2016. WHEN FRONT SEAT PASSENGER SITS IN THE SEAT AND VEHICLE IS MOVING THE AIRBAG LIGHT WILL GO ON AND OFF AND THE SERVICE AIRBAG MESSAGE APPEARS. NOW THE "SERVICE AIRBAG" LIGHT IS ALWAYS ON. TOOK IT TO DEALER WHO SAID ITS THE PASSENGER PRESENCE SENSOR WHICH COSTS $1300 TO REPAIR (AFTER READING ALL THE COMPLAINTS THIS APPEARS TO BE THE HIGHEST QUOTE). I ALREADY PAID $110 FOR THE DEALER TO DIAGNOSE THE PROBLEM. NOW THE CAR HAS FAILED VIRGINIA STATE INSPECTION AND I WILL BE FORCED TO SELL IT OR REPAIR IT. I NEED TO GET THIS FIXED AS SOON AS POSSIBLE BUT WITH ALL OF THE COMPLAINTS I DON"T KNOW WHY THERE HASN'T BEEN A RECALL. MY VIN# DOESN'T FALL WITHIN THE RANGE. THE SYMPTOMS ARE THE SAME AS OTHER VEHICLES COVERED WITHIN THE SCOPE OF THE RECALL. I WOULD HOPE THAT IT WOULD BE REPLACED UNDER #10085D: CUSTOMER SATISFACTION - AIRBAG READLINESS LIGHT/SERVICE AIRBAG MESSAGE - REPLACE CONNECTORS - (SEP 1, 2011) OR #10335B: SPECIAL COVERAGE ADJUSTMENT-AIRBAG READINESS LIGHT/SERVICE AIRBAG MESSAGE-REROUTE WIRE HARNESS/REPLACE CONNECTORS - (MAR 14, 2011) 2007-2009 GMC ACADIA. HOW CAN I GET SOME ASSISTANCE WITH THIS? GMC SHOULD FIX THE SENSOR AT NO COST TO CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927583November 22, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
MY CAR COMPLETELY DIED WHILE DRIVING IT A FEW MONTHS BACK. JUST GOT IT BACK AFTER ABOUT 3 MONTHS, PARTIAL SUCKY DEALERSHIP, PARTIAL BACK ORDER ISSUE. TURNS OUT THE SUNROOF LEAKED INTO THE DASH. HAD TO REPLACE THE BODY HARNESS AND SOMETHING WITH THE DASH. $5100. I ESTIMATED ON THE DATE IT HAPPENED BECAUSE IT'S BEEN AWHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927126November 21, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE THE VEHICLE WAS PARKED, THE FUEL GAUGE FAILED TO DISPLAY THE CORRECT READING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926068November 15, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2007 GMC ACADIA. WHILE THE CONTACT'S 5-YEAR OLD SON WAS INSIDE THE VEHICLE, THE GEAR SHIFTER WAS SWITCHED TO THE NEUTRAL POSITION. THE VEHICLE ROLLED DOWN AN EMBANKMENT AND CRASHED INTO A CREEK. THE KEYS WERE NOT PRESENT IN THE IGNITION SWITCH AT THE TIME OF THE FAILURE. THE OCCUPANT SUSTAINED A BRUISED BACK AND LEFT ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 151,000. UPDATED 01/04/17*LJ UPDATED 01/17/17.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10925628November 12, 2016
AIR BAGS, STRUCTURE:BODY
THE VEHICLE WAS IN MOTION NEAR AN INTERSECTION AND APPROACHING THE LIGHT TO TURN. ( NEAR AIRPORT IN RALEIGH NC) THE FRONT AND SIDE AIRBAGS FAILED TO DEPLOY DURING THE CRASH. THE OTHER VEHICLE HAS BEEN DECLARED TOTAL LOSS AND MINE HAS SIGNIFICANT DAMAGE AND COULD BE CLASSIFIED AS TOTAL LOSS. THERE ARE PERSONAL INJURIES. I AM ATTACHING PICTURES OF THE VEHICLE AND ACCIDENT REPORT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10924944November 8, 2016
UNKNOWN OR OTHER
THE HORN TAKES A LOT OF FORCE TO HONK OR ENGAGE THE HORN. I TOOK IT TO THE DEALER AND THE TECHNICIAN SAID, "IT WAS BY DESIGN". TO ME THIS IS A FLOW AND IT IS A SAFETY CONCERN TO ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925056November 8, 2016
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE ACCELERATING FROM A STOP SIGN AND MAKING A LEFT TURN, THE POWER STEERING FAILED. THE CONTACT CRASHED INTO A TREE. THERE WERE NO WARNING INDICATORS ILLUMINATED, BUT A RECURRING NOISE COULD BE HEARD IN THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED FOR THE POWER STEERING FAILURE. THE FRONT END DAMAGE WAS REPAIRED. SEVERAL TIMES PRIOR TO THE CRASH, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP NEEDED REPLACEMENT. THE POWER STEERING PUMP WAS REPLACED. THE DRIVER WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 56,155. UPDATED 01/06/17*LJ UPDATED 7/5/18*JB THE CONSUMER STATED SAFETY DEFECT WAS REPAIRED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10924796November 7, 2016
UNKNOWN OR OTHER
RUNNING HOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924008November 3, 2016
STEERING
I HAVE BEEN HAVING AN ISSUE WITH MY POWER STEERING GOING IN AND OUT FOR MONTHS. MY MECHANIC SAYS THERE IS A RECALL, BUT WHEN I RUN THE VIN I GET NOTHING FOR THE POWER STEERING. I TOOK IT IN FOR AN OIL CHANGE TODAY AND HE ALMOST REFUSED TO SERVICE MY TRUCK DUE TO THE ISSUE AND SAFETY CONCERNS OF HIS EMPLOYEES. MY TRUCK HAS AROUND 110000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923868November 2, 2016
SEAT BELTS
RIGHT FRONT PASSENGER SIDE SEAT BELT BUCKLE DOES NOT LOCK AND SECURES THE RIGHT FRONT PASSENGER IN PLACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920515November 1, 2016
TRACTION CONTROL SYSTEM, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
MY WIFE WAS DRIVING THE CAR AROUND 40MPH ON SURFACE STREETS. . THE VEHICLE'S TRACTION CONTROL, ELECTRONIC STABILITY CONTROL, AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CAR RESTARTED BUT WOULD ONLY GO ABOUT 20MPH AND THE DEALER SAID IT WOULD BE SAFE TO DRIVE IT TO THE DEALERSHIP. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A HIGH PRESSURE FUEL PUMP AT 60K MILES. THE COST WAS $945 AND IT SEEM TO BE FIXED BUT TOO EXPENSIVE FOR A CAR WITH ONLY 60K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920422November 1, 2016
STEERING
I WAS DRIVING ON THE FREEWAY WITH MY 4 CHILDREN IN THE CAR. AS I WAS EXITING THE FREEWAY I SUDDENLY LOST ALL ABILITY TO STEER MY CAR. I WAS ALMOST HIT BY A BIG RIG BECAUSE I DID NOT KNOW WHAT WAS HAPPENING AND NO INDICATOR LIGHT WAS DISPLAYED ON MY DASHBOARD. THE CAR WAS ALMOST IMPOSSIBLE TO STEER AT SLOWER SPEEDS. I WAS PUT IN AN EXTREMELY DANGEROUS SITUATION. MY CAR ONLY HAS 45,000 MILES ON IT. THE DEALERSHIP SAYS MY WARRANTY IS ONLY GOOD FOR 36,000 MILES. RESEARCH HAS SHOWN THIS IS A VERY COMMON DEFECT WITH GMC ACADIA VEHICLES AND THEY HAVE NOT ISSUED A RECALL AND THE PROBLEM SEEMS TO OCCUR JUST AFTER THEIR STANDARD WARRANTY ENDS. THE STEERING PUMP IS DEFECTIVE AND THE COST TO FIX IS OVER $2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920134October 31, 2016
ENGINE
BAD ENGINE OIL LEAK AND IS DRIPPING ON MANIFOLD SHIELD WHICH CAUSES SMOKE...IT IS GETTING WORSE. COULD CATCH FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919035October 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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