GMC Acadia Complaints

5,595 consumer complaints on file.

#11006371July 19, 2017
POWER TRAIN
I BOUGHT THE GMC ACADIA USED IN 2014. IT HAD ABOUT 80K MILES ON IT, FROM A DEALERSHIP. THEY ASSURED ME IT HAS BEEN INSPECTED AND I HAD AN EXTENDED WARRANTY ON IT. THE TRANSMISSION WENT OUT WITH MY 5 CHILDREN IN THE CAR ON THE FREEWAY. I'M A SPECIAL ED TEACHER AND DRIVE ONLY 5 MILES FROM MY HOME AND OCCASIONALLY TO LOS ANGELES TO VISIT RELATIVES. AFTER 3 WEEKS OF HAVING THE CAR, THE TRANSMISSION WENT OUT. I WAS HORRIFIED!!! THE WARRANTY COVERED THE MAJORITY OF THE PARTS. BUT THEY CHARGED ALMOST $4000 FOR A TRANSMISSION THAT THEY TOLD ME WOULD BE NEW, I FOUND OUT LATER THAT IT WAS REBUILT WITH NEW PARTS. FAST FORWARD TO 3 YEARS LATER, THE WATER PUMP, THE FUEL PUMP, THE AXLE AND THE TRANSMISSION AND COMPUTER HAS WENT OUT AGAIN. ANOTHER ALMOST $4000, THIS TIME IT HAS TO COME OUT OF MY POCKET AS THE WARRANTY IS EXPIRED. IT IS BLEEDING ME DRY. I HAVE THE CAR SERVICED REGULARLY AND KEEP ALL OF MY SERVICE RECORDS, THIS MAKES ABSOLUTELY NO SENSE. AS A PARENT OF 5 CHILDREN, (2 SPECIAL NEEDS), I WAS EXCITED ABOUT MY PURCHASE, NOW I WISH I WOULD'VE NEVER DONE IT. --
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005999July 17, 2017
ELECTRICAL SYSTEM
"TAKATA RECALL" CRANK ISSUE. CAR WOULDN'T START AFTER DRIVING TO LOCAL RURAL KING. DEALER BROUGHT CHARGE PACK AND GOT IT GOING. WILL BE TAKING IT IN FOR TESTING. ACADIA WAS PARKED AND LOCKED BEFORE ENTERING STORE WOULDN'T START ON RETURN TO CAR TO LEAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005274July 14, 2017
STEERING
AT LOW SPEEDS, THE POWER STEERING INTERMITTENTLY CUTS OUT. THE STEERING WHEEL ALMOST SEEMS TO LOCK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004229July 11, 2017
STEERING
POWER STEERING RACK AND PUMPED LEAKED AT 57,000. THE CAR WAS NOT DRIVABLE AS THE STEERING COULD NOT BE USED. I ALMOST GOT INTO A CAR ACCIDENT TWO WEEKS AGO. THIS IS THE SECOND RACK THAT HAS BROKEN. IT WAS REPLACED BY AN ACDELCO GM APPROVED PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004683July 11, 2017
FUEL/PROPULSION SYSTEM
THE GAS GAUGE INDICATOR SHOWED 90 MILES UNTIL EMPTY, BUT WAS ACTUALLY EMPTY. THIS OURRED DURING A FAMILY TRIP FROM NORTHERN CALIFORNIA TO SOUTHERN CALIFORNIA. WE RAN OUT OF GAS ON TOP OF THE GRAPEVINE. FINALLY, AFTER A 3 HOUR WAIT, ROAD SERVICE BROUGHT GAS AND WE WERE ON OUR WAY TO THE NEAREST GAS STATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004043July 10, 2017
AIR BAGS
I HAVE REPEATEDLY HAD PROBLEMS WITH THE AIRBAG. IT HAS BEEN REPAIRED 4 TIMES AND CONTINUES TO HAVE FRAYED WIRING WHICH DISABLES THE AIRBAG. THIS IS A MAJOR SAFETY HAZARD ON THIS SUV AND HAS BEEN RECALLED FOR ISSUES MORE THAN ONCE. I WAS TOLD BY THE DEALER- D'ELLA GMC THAT IF THE AIRBAG LIGHT IS ON, IT WONT DEPLOY IN AN ACCIDENT. ANOTHER RECALL SHOULD BE ISSUED SINCE THERE ARE NUMEROUS POSTINGS ON THE INTERNET ABOUT THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003782July 8, 2017
ELECTRICAL SYSTEM
THE ACADIA HAD A RECALL ON THE SUNROOF FOR LEAKING LARGE AMOUNTS OF WATER INTO THE INTERIOR OF THE VEHICLE DURING INCLEMENT WEATHER. MY ACADIA HAD THIS PROBLEM AND WATER LEAKED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE DOWN THE FRAME ADJACENT TO THE DOOR AND WINDOW THROUGH THE PASSENGER SIDE DASH INTO THE FLOOR AREA. THERE IS A FUSE BOX LOCATED IN THIS AREA AS WELL AS A VERY LARGE ELECTRICAL CONNECTOR THAT CONNECTS TWO PORTIONS OF THE WIRING HARNESS. THE EXPOSURE OF THIS COMPONENT TO WATER HAS RESULTED IN CORROSION OCCURRING WITH THIS CONNECTOR. THIS IS A MAJOR CONNECTOR AFFECTING MULTIPLE SYSTEMS OF THE VEHICLE. THE SYSTEM GIVING ME THE LARGEST CAUSE FOR CONCERN IS THE DOOR LOCKS. ON A DAILY BASIS THE LOCKS WON'T RESPOND TO THE LOCK/UNLOCK BUTTON ON ANY OF THE DOORS NOT WILL I RESPOND TO THE LOCK/UNLOCK BUTTON ON THE KEY REMOTE. THIS POSES A SIGNIFICANT EGRESS DANGER AS THE ONLY WAY TO UNLOCK ANY OF THE DOORS IS TO MANUALLY PUT UP THE LOCK. THIS IS FOR EVERY DOOR, ALL FOUR OF THEM. I HAVE AN INFANT IN THE BACK SEAT OF THE VEHICLE AND IN AN EMERGENCY SITUATION IT WOULD REQUIRE ME TO LITERALLY CRAWL FROM THE FRONT DRIVER SEAT TO THE REAR SEAT, MANUALLY UNLOCK THE DOOR AND THEN ATTEMPT TO EXIT THE VEHICLE. THIS ELECTRICAL CONNECTOR AS THE FAULT DUE TO CORROSION FROM WATER HAS BEEN OCCURRING NOT JUST TO ME, IT HAS BEEN OCCURRING TO MANY OWNERS THAT SUFFERED FROM LEAKING ROOFS ON THEIR BRAND NEW VEHICLES. I FEEL THAT GMC NEEDS TO STEP UP AND ACKNOWLEDGE THE SAFETY HAZARD THEY CREATED AND SHOULD BE HELD RESPONSIBLE. BY THE NHTSA IF THEY WILL NOT DO IT THEMSELVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003720July 7, 2017
UNKNOWN OR OTHER
TRANSMISSION GONE COMPLETELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003705July 7, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
WHAT'S NOT WRONG WITH THIS CAR?? I BOUGHT IT USED WITH AN EXTENDED WARRANTY. AFTER A YEAR EVERYTHING WENT DOWNHILL. IT HAS BEEN IN AND OUT THE GMC SERVICE AT LEASE 3 TIMES A YEAR. I DON'T EVEN KNOW WHERE TO START. THE AIRBAG LIGHT IS ON BUT IT ISN'T COVERED UNDER THE AIRBAG RECALL. WHAT ABOUT SAFETY? THERE HAS BEEN A CHECK STABILITY TRAC AND TRACTION LIGHTS ON AS WELL ON SEVERAL OCCASIONS. WHEN THOSE LIGHTS COME ON THE VEHICLE DECELERATED WHILE DRIVING ACROSS THE KENTUCKY BRIDGE WHICH ALMOST CAUSED A 12 CAR PILE UP. IN ADDITION, IT ALSO SKIPS GEARS. WHEN TRYING TO SPEED UP IT JERKS INTO THE NEXT GEAR LIKE A HICCUP. THE DEALERSHIP STATED THESE PROBLEMS WERE ELECTRIC AND WEAR COVERED UNDER MY EXTENDED WARRANTY. I SUGGESTED THAT MAYBE THE TRANSMISSION WAS BAD. HOWEVER, THEY STATED OTHERWISE. LITERALLY, 4 MONTHS LATER THE TRANSMISSION IS OUT. BUT WHAT A SURPRISE NO LONGER UNDER WARRANTY. NOW I'M LOOKING AT A $5,000 BILL. THE SERVICE DEPARTMENT STATED THAT IT IS TRANSMISSION FAILURE DUE TO AN ELECTRIC ISSUE (OUT OF MY CONTROL). THERE IS NOTHING THAT I COULD HAVE DONE TO PREVENT IT FROM HAPPENING. BUT AFTER TALKING TO GM THEY, BASICALLY EXPLAINED THAT THEY DON'T STAND BY THEIR PRODUCT AFTER 100,000 AND THAT THEY CAN'T PROVE THAT THE ISSUES ARE ACTUALLY MANUFACTURERS DEFECT. I STRONGLY DISAGREE AS THERE ARE HUNDREDS OF PEOPLE EXPERIENCING THE SAME HARDSHIPS AS ME WITH THE 2008 VEHICLE. ON [XXX], FOR GMC ACADIA, 2008 IS THE WORST YEAR WITH THE MOST COMPLAINTS FOR TRANSMISSION FAILURE. HOW AREN'T THESE ALREADY RECALLED BY NOW? THEY ARE NOTHING BUT JUNK! NOT WORK ANYTHING. EVEN A GMC SERVICE REP. SAID THESE WERE THE WORSE YEAR AND GET THEM IN THE SHOP ALL THE TIME. WHY WON'T GMC JUST ISSSUE A RECALL AND TAKE THEM OFF THE MARKET. I HAVE ALL THE PROOF OF REGULAR MAINTENANCE AND SERVICE RECEIPTS. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003735July 7, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE SERVICE DEPARTMENT FAILED TO PROPERLY REPAIR MY VEHICLE AND POSSIBLY SOLD MY VEHICLE TO ME WITH PRIOR KNOWLEDGE OF FAULTY "BATTERY CHARGING SYSTEM". I WAS TOLD I JUST NEEDED A NEW BATTERY (WHICH WAS REPLACED TWICE WITHIN THE SAME WEEK). THIS PROCESS BEGAN ON 11/12/2016. I RECEIVED THE SAME ERROR ON MY DASH (BATTERY CHARGING SYSTEM NEEDS SERVICING) AND MY BATTERY HAD TO BE JUMPED JUST LIKE BEFORE ON 4/12/2017. I CONTACTED ONSTAR AND MADE AN APPT.WITH THE SERVICE DEPARTMENT AT MCCARTHY MORSE CHEVROLET FOR THE NEXT MORNING (4/13/2017). HOWEVER I DIDN'T MAKE IT BECAUSE MY CAR WENT UP IN FLAMES IN MY GARAGE ABOUT 15MINS. AFTER ME AND MY CHILDREN GOT OUT OF IT!!!! OTHER ISSUES THAT WERE ADDRESSED DURING THIS 6MO. TIME FRAME INCLUDED: A/C REPLACEMENT, HEAD GASKETS AND HEAD BOLTS REPLACEMENT, TIMING CHAIN AND CAM SHAFT ACTUATORS REPLACEMENT, AND FLYWHEEL REPLACEMENT. I FEEL LIKE THE SERVICES DEPARTMENT HAD PRIOR KNOWLEDGE OF THESE ISSUES AND DIDN'T CORRECT THEM BEFORE EITHER.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11002941July 4, 2017
STEERING
AT LESS THAN 70000 MILES STEERING STARTED LOCKING UP AT LOW SPEEDS AND HAS SLOWLY GOTTEN WORSE AT OVER 70000 MILES WITH FLUID LEVEL AT PROPER RANGE AND NO LEAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002779July 3, 2017
POWER TRAIN
WHEN THE VEHICLE AUTOMATICALLY GOES INTO V4 MODE THERE IS A VIBRATION INSIDE THE CABIN. THE VIBRATION ALSO SOUNDS LIKE A BOOM NOISE INSIDE THE CABIN AND THE VEHICLE SHAKES WHILE DRIVING. THE PROBLEM SEEMS TO OCCUR AT 1500-1700 RPMS AND WILL CONTINUE UNTIL YOU ACCELERATE AND MAKE THE VEHICLE GO BACK INTO V6 MODE. DEALER ATTEMPTED TO FIX THE PROBLEM ON 2 OCCASIONS BUT WAS UNABLE TO. DEALER ACKNOWLEDGED THE PROBLEM AND CATEGORIZED IT AS A VIBRATION, DRONE, FLUTTER OR BOOM NOISE INSIDE THE CABIN WHILE VEHICLE IS IN AFM V4 MODE. PROBLEM HAS NOT BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002803July 3, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
STARTING IN WINTER, 2013, CYLINDER ENGINE COILS CORRODED, REPLACING #5, THEN #2 11/20/14, THEN #1 2/24/15, THEN #1 AGAIN 3/31/16, AT WHICH TIME #1 WAS FULL OF WATER. 10/6/15: PARKING BRAKE ALARM COMES AND ALARMS CONSTANTLY WITH RAINING OR AFTER A RAIN . CAR MOSTLY GARAGE KEPT, SO A DELAY IN SYMPTOMS COMPARED TO BLOGS. SUNROOF,WIND SHIELD ,PARKING BRAKE NO LEAKS FOUND. CYL 1,3,5 MISFIRE CODES& CAT REPLACED. 2/2/16: CAT CODE AGAIN, NOT REPAIRED. SEPT.2015- RAIN ENTERING PASS.&DRIVER AT FEET DRIVING. RUST NOTED UNDER LEFT HOOD BOLTS. HOOD HYDRAULIC STICK FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001930June 28, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 GMC ACADIA. THE CONTACT STATED THAT THE AIR CONDITIONING FUNCTION FAILED TO WORK PROPERLY AND THERE WAS EXTREME HEAT DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO TWO DEALERS: (1) 1ST LIBERTY GMC IN PEORIA, AZ AND (2) DESERT SUN GMC IN ALAMO GORDO, NM. THE FIRST DEALER NOTICED A LEAK, REPLACED A LINE, RECHARGED THE SYSTEM, BUT THE FAILURE CONTINUED MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE FIRST DEALER WHO REPEATED THE SAME SOLUTION, WHICH PROVIDED NO REMEDY AS THE HOT AIR CONTINUED TO EMIT FROM THE AIR CONDITIONER. THE VEHICLE WAS TAKEN TO THE SECOND DEALER FOR FURTHER DIAGNOSTIC TESTING. THE CONTACT WAS UNCERTAIN IF THE MANUFACTURER WOULD BE ABLE TO PROVIDE A SOLUTION TO THE DEALER TO REPAIR. THE MANUFACTURER WAS TO FOLLOW UP WITH A RESPONSE WITHIN 48 HRS AND THE CONTACT WAS WAITING FOR A SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001972June 28, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHENEVER IT RAINED, THE VEHICLE WOULD FLOOD AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (PRADO AUTO SALES, NEW CASTLE, DE) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE. A DIAGNOSTIC TEST WAS RECOMMENDED, BUT WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002034June 28, 2017
AIR BAGS
SERVICE AIR BAGS. THE WHOLE AIR BAG SYSTEM FROM FRONT TO BACK NEEDS SERVICING. I BELIEVE GMC ACAIDAS NEED TO BE RECALLED FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001702June 27, 2017
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
WE HAVE A 2008 GMC ACADIA THAT NOW HAS APPROXIMATELY 164,000 MILES. IT WAS RECENTLY FOUND OUT THAT A WATER LEAK HAS CAUSED THE AIRBAG SYSTEM TO BE COME COMPLETELY DISABLED. WATER LEAKS IN THESE MODEL VEHICLES ARE A KNOWN ISSUE AND GM HAS PUT OUT TECHNICAL SERVICE BULLETINS ABOUT THESE LEAKS AND HOW TO FIX THEM. BECAUSE OUR VEHICLE IS OVER THE MILEAGE LIMIT THE LOCAL DEALERSHIP IS SAYING GM WILL NOT WARRANTY THE LEAK REPAIR OR THE DAMAGE TO THE AIRBAG SYSTEM FROM THE LEAK. WE ARE NOW FACED WITH A BILL OF $1600 TO REPAIR THE AIRBAG SYSTEM AND UNKNOWN AMOUNT TO REPAIR THE WATER LEAK AND ANY OTHER DAMAGE CAUSED BY IT TO THE VEHICLE. WHAT I DO NOT UNDERSTAND IS WHY A LEAKING SUNROOF WITH ADMITTED FACTORY DEFECT ISSUES FROM THE MANUFACTURE HAS A MILEAGE LIMIT FOR WARRANTY REPAIRS. I CAN UNDERSTAND A TIME LIMIT. THIS ISSUE HAS NOW MADE OUR VEHICLE COMPLETELY UNSAFE FOR MY FAMILY TO DRIVE AND RIDE IN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11001802June 27, 2017
STEERING:RACK AND PINION
TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE PERFORMING AN OIL CHANGE ON THE VEHICLE, THE INDEPENDENT MECHANIC NOTICED THAT THE RACK AND PINION WAS LEAKING AND NEEDED TO BE REPLACED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000827June 23, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2007 GMC ACADIA. WHILE DRIVING VARIOUS SPEEDS, THE STRUTS ON THE VEHICLE FAILED AND CAUSED A BOUNCING CONDITION ON THE FRONT END OF THE VEHICLE. VAN CHEVROLET IN KANSAS CITY, MISSOURI STATED THAT THE FAILURE WOULD RECUR UNLESS THE STRUTS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS A RECALL ON THE VEHICLE, BUT THE CONTACT'S VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS 52,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000820June 23, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE DRIVING VARIOUS SPEEDS, THE ELECTRONIC STABILITY CONTROL, TRACTION CONTROL, AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL MALFUNCTIONED AND CAUSED THE VEHICLE TO OPERATE IN THE FOUR WHEEL DRIVE MODE. FOUR BY FOUR CENTER IN ESSEX, VERMONT WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A TIMING CHAIN FAILURE THAT WAS COMMON IN THAT TYPE OF VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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