GMC Acadia Complaints

5,595 consumer complaints on file.

#11432824September 13, 2021
STRUCTURE:BODY
The power liftgate suddenly collapsed while I was standing underneath it. It dropped on top of my head pretty hard as it was a sudden drop of the liftgate. My safety was/is at risk and has caused injury to my head. Currently experiencing headaches. As condition progresses, I will be seeking medical attention. It is available for inspection. I have recorded a video of the problem. The problem is recurring and reproducing. I have not taken it to a dealer or independent service center today (9/13/2021 date of incident) as the weather is bad in my area (experiencing high rain and winds from a tropical storm). I will have it taken in on 9/14/2021. The vehicle has not been inspected by anyone. There were no warning indicators or other symptoms prior to the initial collapse.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11432833September 13, 2021
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
The contact owns a 2012 GMC Acadia. The contact stated while the vehicle was parked in the driveway and the contact and his wife were taking groceries out of the vehicle, the rear liftgate suddenly fell and hit the contact’s wife on the back of the head. The contact’s wife had a severe headache with dizziness. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the liftgate struts failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432835September 13, 2021
POWER TRAIN
The contact owns 2012 GMC Acadia. The contact stated that the vehicle was taken for the state-mandated smog test and he was informed that there was an issue with the transmission. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432668September 12, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
When I put Shifter in PARK, the dash indicator states the car is in PARK. I then push the Start/Stop button to turn the car off, but the dash displays car is not in PARK. Sometimes the car will not shutoff or the car just beeps until I push the Stop/Start button. I cannot lock doors to leave the car. When this occurs or when left in this state the battery runs down, which leaves me stranded. This is certainly a safety issue on various levels. It the car really in Park! What if it on a hill and starts to roll into me or someone else.. Scary!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432670September 12, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The Rear Hood was opened to get groceries. All of a sudden the hood came down on my back. I had to push the hood up manually, and tried to close with remote or with button on the hood but the Rear hood would not close. I then had to manually close the hood. On August 11, 2021 I took the car to the dealer and they replaced both Rear Hood Struts that wear leaking fluid. This SUV is only 2 years old with 16000 miles and should not be having these type of safety issues that can potentially be life threatening.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11432366September 9, 2021
SERVICE BRAKES
The brakes on the vehicle have failed 5-7 times within the past year and a half. By "failed" I mean that the pedal was touching the floor of the vehicle and did NOT engage. Mechanic was unable to replicate the failure any of the three times we took it in to get it looked at. The brake pads, rotors, and fluid lines have all been checked multiple times and are all in good condition. The master cylinder was replaced and the brakes worked well for about 6-7 months. Approximately 3 weeks ago, the brakes failed entirely, yet again, this time driving on a highway at 70mph. The emergency brake had to be used in order to get the vehicle to slow down. The vehicle was then dropped off at a local dealership, who has kept it for about 2 weeks and states that they cannot replicate the problem when they take it for a test drive. We have 2 young children and this has been our primary family vehicle. There has not been a check engine light or any other warning lamp AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431996September 7, 2021
AIR BAGS
THIS VEHICLE IS SHOWING ON DASH THAT ( SERVICE AIR BAGS) WHY WOULD THIS TAKE PLACE? IT HAS 175,238 MILES.IS THIS A RECALL OR WHAT? --- PLEASE ADVISE -- THIS COME UP ABOUT TWO WEEKS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431779September 5, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Was waiting on dealership to catch up to bring in for a transmission problem. I know it is transmission related due to not wanting to shift properly and the fact my friend has same make and model only about 100000 more miles than mine does was doing same symptoms and she took to 3 or 4 mechanics and all said nothing wrong..no codes show up...needless to say after about 2 months it stalled out on her on interstate with speed limit 75 and she barely moving. I myself was at a sharp curve in turn lane waiting on traffic and when I braked to stop it made horrible sound and felt like brake was pushed through floorboard. When I was clear to go i push accelerator down to the floor and am barely inching along and am now stuck in the road in a 90 curve where its hard to see traffic coming. This was very scary and traumatic having this happen. I'm just glad it was only myself and the other drivers were being observant and paying attention to the road. This has happened a lot compared to research on blogs car complaints websites. The common problem is it doesn't give a code when diagnostic checked. 99% of cases show they best guess or find something else wrong and you pay 3 or 4 charges until you finally convince them its the transmission and then you're out 5000. Not counting the average 4500 you've already pd due to not listening to the driver of their vehicle and causing unnecessary charges and leaving you without a vehicle too long that isn't necessary.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11430980August 30, 2021
SERVICE BRAKES, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
The contact owns a 2018 GMC Acadia. The contact stated that upon depression of the brake pedal, the brake pedal was depressed to the floorboard without warning. The contact had taken the vehicle to a dealer where she was informed that the brake pads and all four rotors needed to be replaced. The contact then called Brad Deery Motors (112 N. 2nd St, Maquoketa, IA 52060) and was informed to take the vehicle in to be diagnosed. The contact was then informed that only one of the rotors needed to be replaced. The vehicle was repaired however, the failure persisted. The contact also stated that upon attempting to park the vehicle, the shift to park warning message would illuminate on the instrument panel. The contact had to repeatedly shift the vehicle in and out of the park before the vehicle would recognize the shifter in the park position. The manufacturer had been notified of the failures but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431036August 30, 2021
SUSPENSION
The contact owns a 2021 GMC Acadia. The contact stated while driving approximately 65-70 MPH, the driver’s side rear spring detached and almost caused a collision. The dealer was made aware of the failure and it was arranged for the vehicle to be towed to the dealer for diagnosis. The contact stated that the vehicle was towed to the dealer prior to the failure after the contact heard an abnormal noise coming from the rear of the vehicle. However, the dealer could not replicate the failure and the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430743August 27, 2021
POWER TRAIN
When the placed in park, the vehicle does not recognize and will not shut off as there is a message that the car in not in park, when it is. This happens frequently. I am unsure if, although I've placed in park, the car itself recognizes that. There are times where for several minutes I cannot turn my car off even after shifting in and out of park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430560August 25, 2021
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
Driving at 55mph, suddenly the Traction Control blinks on & off, the vehicle starts skipping. Next, Service Stabilitrack System appears and I almost come to a complete stop, Engine Running at Reduced Power appears. I barely made it to the side of the road, traffic was heavy at the time. This is apparently a common issue with other Owners and could be a number of different sensors, parts malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429876August 20, 2021
UNKNOWN OR OTHER
When the vehicle is in park, and I attempt to turn vehicle off, I get a messege saying to put vehicle in park. Vehicle will not turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429267August 16, 2021
VISIBILITY/WIPER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Since purchase of this vehicle in Dec 2020, the rear camera vision has been intermittent. I originally thought it to be driver problem however I am now told that there is a module that needs to be replaced and it is not available and possibly not being manufactured at the present time. As a result the entire Camera parking assist system is completely out of service with no information on when the module may be available to repair the issue. I believe this may be a Safety issue as backing up into traffic be it parking lots or roadways, this equipment is an essential addition to safety to other vehicles and pedestrians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429075August 14, 2021
SEAT BELTS
This complaint is not just about this particular vehicle. It's about all vehicles. Seat belts only have one latch. If that latch is damaged in an accident you are trapped. Over 60% of the people killed in auto accidents were not wearing a seatbelt. Why? Because of the fear of being trapped. All first responders carry a seat belt cutter. There are a lot of seat belt cutters on the market today. That proves to me that a seat belt will trap you in a vehicle in its present design. In an accident the seat belt shoulder portion will tighten down. Under pressure, it will not release until you back off the pressure. Under certain circumstances you may not be able to back off the pressure which causes difficulty to release the belt. I have designed, manufactured, and installed a prototype of belt release in my vehicle. I call it my Designated Emergency Seatbelt Hinge. I have also filed for, and received a patent for my design. I believe all vehicles should have an D E S H installed. I don't understand why seat belts only have one release point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428646August 11, 2021
AIR BAGS, SEATS
The contact owns a 2020 GMC Acadia. The contact stated that she was rear-ended by another vehicle at a high rate of speed while attempting to make a left turn. As a result, the front passenger seat fractured. The air bags failed to deploy upon impact; the contact hit her head and was knocked unconscious during the incident. The contact was taken to the hospital by ambulance and was treated for a hematoma on her forehead above her right eye. Her husband, who was driving the vehicle, was later treated for muscle pain in his back. A police report was filed at the scene. The vehicle was towed from the scene to an independent mechanic where it remained in their possession. The dealer nor the manufacturer had to be notified of the failure. The contact stated that the vehicle sustained significant damage; however, it had yet to be examined or deemed a loss. The vehicle had yet to be repaired. The failure mileage was approximately 10,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11428483August 10, 2021
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2007 GMC Acadia. The contact stated while driving 45 mph, the vehicle stalled without warning. The contact stated that the failure recurred mostly while driving and exceeding 45 mph. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the alternator needed to be replaced. The failure recurred and the alternator was replaced two more times. The vehicle was taken to the dealer and the instrument cluster and battery was replaced; however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428385August 9, 2021
POWER TRAIN
Occasionally my vehicle will say "Shift to Park" when I turn off the vehicle, but the vehicle is clearly in Park. It has been happening more frequently lately. I have researched this problem and it appears it has been a problem with several other GMC Acadia's as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428162August 7, 2021
UNKNOWN OR OTHER
Power liftgate suddenly fell about 3 ft, hitting the back of my head. The liftgate then forcibly closed, pinning my hand. There was a recall for 2008-2012 vehicles to due faulty Stabilus struts that cause failure. This is a serious defect that has already caused numerous head injuries, fractured hands, neck pain, etc. This recall needs extended and consumers need to know of the possibility. Lastly, the warning mechanism that GM claims is the presence of flashing rear brake lights and a chime to warn when liftgate failure occurs only happens AFTER the gate fails, not before. The warning is of NO use. Another consumer posted an exact same complaint in July 2021 for an Acadia outside of the current recall dates.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11428001August 6, 2021
POWER TRAIN
when accelerating onto the freeway, hit 55mph and the car just stopped going. it would not go into any gear, turned off car and it still wouldnt go into gear. AAA showed up said "oh, we see this in the acadia all the time" plugged something in under the dash, the check engine light went off and he said "there you go, now it'll work fine, just dont give it hard gas when getting up to speed" turns out the code was a tranny code that when he cleared it the tranny would then work. Its bad enough i have to deal with this leaking A/C unit, 3 cans a week, and that smell is terrible, i cant even get the car up to speed when entering the freeway traffic. please make gmc fix these issues, i know im not the only one with both issues. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Acadia