GMC Acadia Complaints

5,595 consumer complaints on file.

#11423846July 7, 2021
ELECTRICAL SYSTEM
Shift to park light came on when I parked. As I parked, the break pad locked and I could not release it. The shifter locked and I could not release it. It Would not let me turn vehicle off. I had to experiment on how to get error message to stop and breaks to unlock so I did result to jiggling the shifter And put car in reverse then in drive and park again and trying to turn off (after doing this atleast 4 times) eventually it unlocked and let me turn car off without getting this error message. This happened 2 years prior and I had my 1 yr old in car with me panicking bc I couldn’t drive my car for a bit until the mechanism decided to start working again. This time I knew how to fix it better bc it had happened 2 yrs prior so I knew to wiggle the shifter and try to put it back in drive etc to eventually get car to shut off. There’s records of this shift to park being fixed in 2019 and again in 2021. I should not be responsible for paying ANYTHING for these issues. It is a GMC malfunction. Although mechanical it is a safety concern of mine too!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423397July 4, 2021
ELECTRICAL SYSTEM
No sound wires behind fuse box are bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423086July 1, 2021
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2018 GMC Acadia. The contact stated while parking the vehicle, the gear shifter was shifted to the park position however, the gear shift indicator failed to show that the vehicle was in park. There were several attempts made before the shift indicator showed that the vehicle was in Park. The vehicle was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422970June 30, 2021
AIR BAGS, ELECTRICAL SYSTEM
Air Bag Service code shows up. It can be removed briefly by moving the seat back and forth. I did some research and this is similar to the recalls for older years previously issued with the wiring harness causing the air bags to malfunction. This is extremely dangerous and is well known on many car complaint sites. Why has nothing been done? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422799June 29, 2021
UNKNOWN OR OTHER
We are experiencing the "SHIFT TO PARK" issue on our 2019 GMC Acadia at 44,000 miles. We have been told we need to pay $200 for the fix PLUS more than $200 for the battery which has undoubtedly been impacted by the first issue. Needless to say, we are not happy that we'll be charged for a known GMC issue and we are aware there are class action suits around this issue in various states. We have been loyal GMC owners, but we are now concerned about the safety issues this presents our family. Ironically, we are searching for a new truck at this time and this recent hardship will impact our brand choice now as well as in the future. Please let us know how this issue might be rectified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422498June 27, 2021
POWER TRAIN
Shift to park not happening. Stop the car and then the shift to part indicator shows up in the driver information center. So far I have been able to clear it out. Going into the dealer first thing in the morning. I have looked and there appears to be a class action on this issue and a TSB. I just bought this vehicle and was not told about this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422122June 24, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle was purchased used in June 2020 ISSUE #1 After shifting car into park, display will indicate P for PARK , but also says vehicle is not in park. Since you are not sure if it actually in PARK and to eliminate this display, you need to restart the vehicle, go thru the gears again and then back into PARK. This happens several times a week with having to restart and PARK again up to 10 TIMES before the vehicle will register it is in park. I have read there is a Technical Service Bulletin on this issue as well as a case to get GMC to issue a RECALL. This is a serious issue because you are unaware if the vehicle transmission is actually in PARK. Having to restart and continually shift to park is time consuming and quite frankly a nuisance. At this point in time, the only way of correction, other than RESTARTING UP TO TEN TIMES, is to click the gear shift several times after placing in park. This will work 5/10 times. ISSUE #2 - Vehicle does not always detect remote. Have replaced battery in remote 5 times and will last approximately 8-10 weeks. At times, when the vehicle has been driven and is placed into park, the display will read NO REMOTE DETECTED. Have also placed remote into pocket into console and will still receive the same NO REMOTE DETECTED. Although there is never any indication battery is low or dead on remote, this is also the only possible correction we have found. However, we do believe there must be another correction for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422190June 24, 2021
UNKNOWN OR OTHER
Multiple AC system failures - Rear evaporator core failed in summer 2020. Had the unit replaced at a the dealership. Nine months later the front evaporator core failed. From discussion with numerous mechanics these parts should not be failing. Vehicle has less than 40k miles on it and I am the original owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420837June 14, 2021
EXTERIOR LIGHTING
Drl sockets melted safely issue A service bulletin was issued but not a recall , gm will now not fix it unless I pay 2,600 This is a fire hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420155June 8, 2021
POWER TRAIN
The contact owns a 2014 GMC Acadia. The contact stated that the vehicle failed to shift into Park. The contact stated that the key ceased in the ignition and would not allow him to shut-off the vehicle. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 14V092000 (Power train). The manufacturer had been informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419981June 7, 2021
AIR BAGS, STRUCTURE:BODY, VEHICLE SPEED CONTROL
The ACADIA 2020 while in slow motion approaching my private condominium parking spot, accelerated autonomously and then slammed into the cement wall. Airbags deployed, no warning of collision, seriously damaged both car and cement wall. No bodily injuries. I researched the possible cause coded P2138 which involves the drive by wire sensors which connect the throttle pedal and the CPU that controls the mechanical throttle gas system. That might be the cause of the autonomous acceleration like explained about the P2138 sensors issues.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11419742June 5, 2021
ENGINE
Had to replace transmission. I waa sowing down to come to a stop and the car shuts off in the road while I am turning into a drive way. After getting a new gmc transmission,My speedometer is moving back and forth again. The vehicle shutters while in park. These are some of the same signs from last time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419395June 2, 2021
POWER TRAIN, ELECTRICAL SYSTEM, STRUCTURE:BODY
This vehicle has twice had parts replaced for the "Shift to Park" issue detailed in GM TSB 19-NA-206. The first incident was in April 2019, and it was repaired under warranty at about 24,800 miles. The second incident was this past week at about 50,800 miles, and this repair cost almost $800 to fix. I contacted GM customer support and was told that I could not get any reimbursement because there was no special coverage or recall for this known problem. This is completely unacceptable, since the problem is clearly a defect in parts manufacturing or assembly, and it renders the vehicle completely unusable since it is impossible to turn the car off when the car does not recognize that the shifter is in park. This is a safety issue because the driver needs to be certain whether or not the vehicle is securely parked before leaving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419426June 2, 2021
AIR BAGS
Was driving down a dirt road and suddenly the airbags deployed for no reason. Ruined the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418960May 29, 2021
ELECTRICAL SYSTEM, STEERING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I have numerous warnings, shift to park, steering, cross traffic, this endangers myself and anyone else around me, i have read several class action suits involving these problems and it could cause my vehicle to pose a danger, I have taken my vehicle in to a certified dealer and they state there is no known recalls associated with my vehicle which is strange because GMC knows that there are thousands of vehicles having the same problem, did I buy a lemon? These problems are clearly manufacture related and in no way normal wear and tare. I should not have to compensate these issues when I paid near 40,000 for it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418857May 28, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Was on the interstate driving when the emergency brake engaged causing the car skid the tires and almost completely coming to a stop in heavy traffic. Shortly after this the transmission had issues which caused the car to be undrivable and had to be towed. The dealership had the car for over a month and replaced the TCM. There were no other warnings prior to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418753May 27, 2021
AIR BAGS, SUSPENSION, UNKNOWN OR OTHER
The service stability track warning will come on while driving. It will then make the SUV shut off. This is really terrifying since it happens while driving. After the SUV shuts off, you have to wait a couple minutes before you're able to restart. The last two months, the service airbag warning will come up on the screen out of no where. It will come on while driving and setting stationary. Water will pour out from the glove box while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418445May 25, 2021
POWER TRAIN
I have experienced the same problem as a multitude of Acadia owners as is well publicized via the Internet and class action lawsuits, which are now beginning initiation. My dealership tells me they have a lot of customers with the same problem which usually starts when the vehicle has around 15K miles on the odometer. The problem is the Intermittent Shift to Park display on the Information Center. It tells me that the shifter is not in park position when I go to turn the engine off, but it really is in position. When it happens I cannot turn off the automobile without restarting it. Sometimes it will turn itself off after a few seconds without any intervention on my part, sometimes more, sometimes after I jiggle the shift lever, but many times I have to restart the engine one or more times to turn the vehicle off. If the system can't be sure if I'm truly in Park position, how can it be sure that the lever is really engaged which would enable the car to roll away. I have had it back for repair service twice during the bumper to bumper warranty period to resolve the issue based on GMC guidance. That service tends to resolve it for a while but it always comes back again after a period of time. The last time I was told a jumper was installed so I should never get the problem again but it has returned and have had quite a few occurrences over the past two months. There is absolutely no pattern to the problem. What is really frustrating me is that I recently took it back again (after my bumper to bumper warranty was over) and they tell me there is another service bulletin from GMC which says the original shifter cable is too short and they need to install a longer one. Now they want me to pay $375 to install the new cable which is WRONG WRONG WRONG in order to resolve a GMC safety issue which was the result of an original design issue by GMC. I refused as this must be covered by GMC and should be the subject of a government mandated safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418388May 24, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
When you put the car in park it often won’t recognize it and will display a message on the console stating “shift to park”. When it does this you’re not able to turn your car completely off so you just have to continue messing around with the shifter or turning the car back on again by pressing the break until it finally goes off. This happens at least once daily and can take upwards of 5 minutes sometimes to finally recognize the car is in park so you can turn the car off. We’ve tried leaving the car running before when this message is displayed when it’s been parked in our garage thinking it would eventually realize it’s in park and shutoff but after 10 minutes of running it still hadn’t recognized it was in park. We called our dealership about this and they told us that they get a lot of complaints about this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417386May 17, 2021
POWER TRAIN
Started having issues with transmission stuttering during gear shifts. Very slow shifts at time and difficulty keeps RPM up when climbing hills. Took it to a shop that identified an issue and was advised the transmission would need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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