GMC Acadia Complaints

5,595 consumer complaints on file.

#11428039August 6, 2021
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
My wife was driving at highway speeds (70MPH) on the interstate in Chicago when without warning her cluster lights appeared and her vehicle lost propulsion (stalled, Stall, died). She had no warning and the area had no shoulder for her to pull off into so she had to come to a complete stop in the right lane of the highway. People are doing speeds well above 70MPH, I would hate to think of what could have happened if a person or line of vehicles could not change lanes in time; very serious injuries and possibly death for all invovled. Fortunatly, she had the sense to put the car in park (highway lane) and completed a key cycle thus restarting the vehicle and then obviously accelerating quickly to get out of harms way. As people are swirving out of her lane and honking at her. I put our VIN into the NHTSA site and see the vehicle has no outstanding recalls. Then i search just the model year and come across a recall (14V-614, GM recall number 14515) that appears to be the same issue we may have had. In the vehicle information section of the 573 it lists: Descriptive Information : 2014 GMC Acadia Production Dates : JUN 27, 2013 - SEP 26, 2013 Plugging my VIN into a VIN decoder, i see that my vehicle was built July 26, 2013; this falls within the suspect time of this recall. Why have I not been notified of this recall? Why is the NHTSA tool not show my vehicle as being affected? This could have been a very a tragic ending. I hope you (NHTSA) reach out directly to GM to figure out why my vehicle was not included in the recall. Why my wife was put in harms way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428053August 6, 2021
ENGINE
The contact owns a 2008 GMC Acadia. The contact stated while driving approximately 25-30 mph, the vehicle loss motive power without warning. The vehicle was towed to an independent mechanic. The vehicle was not yet diagnosed and remained at the independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was 140,038.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427862August 5, 2021
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2021 GMC Acadia. The contact stated that while his wife was reversing the vehicle, the accelerator pedal was stuck to the floorboard and the vehicle crashed into the garage wall. No medical attention was received. No police report was filed. The dealer was made aware of the failure and informed the contact to tow the vehicle to their location to diagnose the failure. The vehicle was awaiting a tow truck and had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11427724August 4, 2021
ENGINE
The contact owns a 2010 GMC Acadia. The contact stated while driving 45 mph, the vehicle began to idle rapidly and smoke was exiting the hood. The contact stated there was no warning light illuminated. The contact was able to park on the side of the road for approximately an hour before driving to her residence. The contact never saw a fire while examining the vehicle. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the timing chain to be replaced along with an oil leak. The vehicle was not repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11427559August 3, 2021
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
1.)What component or system failed or malfunctioned, and is it available for inspection upon request? A.) To start with i went in to the dealership for a timing chain recall they said the work was performed. This was never done all they did was replace ECU from an older car so that the code would not come back (REPLACED WITH A 2002 ECU) to get rid of the timing chain recall code. this code never existed in 2002..Complete negligence these SUV could hurt or kill someone B.)Huge Electrical issue suv stops on its own while driving. Sometimes does not start at all. can not pass emission for the life of it .. new codes all the time i have replaced just about Every sensor and switch there is.. . this is a money pit and death trap.. C.) The Investigation NHTSA should have included the Lambda Frame it's the same design flaw they're trying to fix one problem with an old problem. The ones on these have this fixed tie rods, lateral arms and upper control arms the bushings will wear out eventually and repeat the bouncing up and down rocking back and forth rear end barely staying on the ground it's a very dangerous ride and you see these vehicles on the expressway on a daily basis you look at them for what you know now I get really nervous seeing these vehicles. Arcadia rollovers Call it what you will it's the same problem the needs a total redesign it's defective anyway you look at it. Just looking to how many Roll over there are with this body frame and suspension it's got its own self-contained pit maneuver. I believe GM is aware of these issues that's why they're giving everybody a hard time to fix it they run and say something else. Looks like we're getting back to too big to fail. D.) What makes this vehicle even more unsafe and very dangerous is the fact that the reluctor wheel can slip. This will sundown false DTC codes thinking that problems exist other places spending lots of money an unnecessary work when along GM knew about this problem once again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427571August 3, 2021
ENGINE, POWER TRAIN
My 2017 keeps having transmission issues. At the dealership the transmission fluid is burnt. The 2017 GMC Acadia limited has the same issues with the engine as the standard 2017 GMC Acadia
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427485August 2, 2021
UNKNOWN OR OTHER
My air conditioning stopped working and the power steering line got so hot that it melted a pinhole in my AC line so all the freon would leak out. the power steering hose is so close that when it gets hot it melts the aluminum air conditioning line. The only way to fix it is to buy a aftermarket line and splice it together with the damaged a/c line. And the safety Hazzard is that if you're in hot car,you'll be more tempted to pull out in front of someone because you need to get some air. If you look at the setup you will see the engineer made a mistake, that's why they changed the design in later years,I think they should be responsible for making such a preventable mistake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427253July 31, 2021
POWER TRAIN
I have taken the vehicle to be repaired 5 times already and GM still refuses to acknowledge the full extent of the issue. My transmission was repaired under 100k miles while under warranty coverage for a slipping 3rd gear, excessive shudder, and hesitation. After a 3 attempts for repair, the 4th involved keeping the vehicle for a number of weeks and replacing internal transmission parts. Within 2 months, the symptoms returned but was out of warranty. The service center refused to diagnose it further without a $1,500 "diagnostics fee". I have brought the vehicle multiple times to the dealership, and have contacted GM seeking assistance on the matter. While the dealership service centers continue to focus on other parts and/or smaller sub-components of the transmission, my vehicle remains UNSAFE to drive outside of my immediate locality. I suffer from stalling, failure to maintain speeds, I cannot pass vehicles, I cannot maintain or obtain highway speeds to keep up with traffic. I have taken it yet again for repair, where the service center refuses to acknowledge the problem. They blamed it on a sensor and sent me on my way, but not only 30 minutes later did the symptoms return full-force. The Check Engine Light has reappeared. Prior to the visit earlier today, it was recently tripped at P0796, Pressure Control Solenoid C stuck or closed. I was on the highway today with avg traffic going 75 MPH. I was unable to merge into traffic and almost got pushed off of the road as a result. The truck also slipped when travelling inclined over the walt whitman bridge in to Philadelphia. It resulted in a bridge closure for 45 minutes while I could get towed off of the bridge. Once i got to the service center, as always, but will not drive over 45 MPH unless its up to 4600 RPM, steadily. This has got to end. Please Help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427297July 31, 2021
UNKNOWN OR OTHER
As I was driving down Interstate 65 in south Alabama on a drizzling rainy day, the sunroof made a very loud popping noise and then exploded, with shattered glass falling into my SUV. Luckily, I was able to keep my vehicle on the road without swerving and losing control. I closed the sunshade on the sunroof to keep the glass from continuing to fall in and drove home. There was no warning lights nor any indication that something was wrong with the sunroof. When I got home, I called the nearest GMC dealership in Pensacola, Florida to report the issue (850.637.8973). Jonathan Sparks handled the claim. He sent out team members to pick up the vehicle from my home. They first removed as much of the glass as they could to keep it from flying off and possibly hitting another vehicle behind them. They drove it to Pensacola, replaced the entire sunroof, and then brought it back to me. Documentation and pictures are attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426851July 28, 2021
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
On July 27 at 400 pm I arrived home and my daughter went to take out the trash and I heard her scream daddy the car is on fire. I rushed outside and flames were 6 ft tall I called 911. After putting the fire out he stated th car was running doors locked so they couldn’t open the hood
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11426899July 28, 2021
UNKNOWN OR OTHER
I'm getting the "Shift to Park" message when my vehicle is already in the Park position. This issue first started happening in 2019 and I took it to my local GMC service center to be looked at since it was still under warranty. It started happening again about 2 weeks ago. My extended warranty and powertrain has expired, so I'm concerned that the same dealership will charge me for this repair when I take it this week. If this is a known issue with this vehicle, as evidenced by the scores of complaints related to this issue, why isn't there a recall on this vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426538July 26, 2021
ENGINE, POWER TRAIN
Accordingly, the said vehicle first manifested a dangerous defect issue on July 14, 2021, while traveling out of town. A significant and abrupt reduction of power completely disabled the vehicle while parking in a parking space .Despite several attempts, the vehicle still fail to start. Only to notice the engine light illuminating and flashing repeatedly. At the same time the dashboard indicated a faulty reading of fuel and oil. This is a very serious and frightened situation because I received absolutely no warning before the vehicle shut down. Without reason of doubt, I do believe it is unsafe, extremely dangerous and is potentially a hazardous situation that should be investigated. Fortunately, I was in a parking lot went the problem occurred. Whereas, if the vehicle engine stopped abruptly in the mist of traffic it could have resulted with a different outcome. On July 16th the vehicle was towed to a certified GMC dealership for further inspection. Hours later, I received the service contract and a follow up call from the dealership given that the diagnostic is the Engine Control Module (ECM) and needs to be replaced. Surprisingly, to my dismay I was advised that General Motors no longer make the part and the Service Center is not sure when and if the part will be available. As of today, July 26th, no one has taken the necessary steps to remediate my situation. I have already attempted to resolve this problem by contacting the Manufacturer directly. Yet, no information on when a resolution will be made. I have been a loyal customer for several years and currently seeking answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425851July 21, 2021
EXTERIOR LIGHTING
Tail lights/brakes light/blinkers The light kit cover seals break allowing water into the light kit. Water collects and shorts out the bulbs causing a dangerous hazard when rear lights fail to work in the proper manner. I have called to several places and am being told, yes, GMC has a defect on their rear tail lights. Seals were not done very well and supply cannot keep up with demand. The lights are over 300 each which is absolutely ridiculous. A part that is necessary to keep one safe and be able to signal to other drivers should not be this expensive when the manufacturer did not build a good product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425449July 19, 2021
AIR BAGS
The contact owns a 2014 GMC Acadia. The contact stated that while her son was driving 40 mph, the vehicle struck a curb and all the air bags deployed. The contact's son did not sustain any injuries. A police report was not filed. The dealer and manufacturer were not made aware of the failure. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425365July 18, 2021
VISIBILITY/WIPER
The backup and surround view cameras repeatedly fail. I took it in once and they replaced the head unit. The problem reappeared within days after this repair. The design of this truck makes visibility without the cameras difficult at best and dangerous at worst.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425144July 16, 2021
UNKNOWN OR OTHER
When the rear lift gate gets to the full open position, it immediately falls down causing a safety hazzard. Luckily no one was in the way when this happened. I haven't had it inspected yet and there are no warning lights or messages. It is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425016July 15, 2021
UNKNOWN OR OTHER
Rear lift gate when used goes up to a certain point in which you can start putting things into the car. Then it will slam down and then go back up and come back down in a forceful manner. When you attempt to control it manually it will close forcefully and yanked out of your hand. Biggest concern is if my kids were placing items in the car in which do realize things as quickly as an adult that it would crush my kids. After looking at all the information about this it has a recall open for the same thing in the 2008-2014 GMC Acadia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424874July 14, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
While traveling approximately 75mph the Service Traction Control light came on followed closely by the Low Oil Pressure Stop Engine Immediately light. We attempted to travel to a more safe area along the interstate. Within seconds the engine immediately shut off causing the loss of power steering and power brakes. The steering wheel locked in place causing the total loss of steering control. We were able to bring the vehicle to a safe stop, I would attribute this success to my being a Defensive Driver Instructor and Transportation Safety Professional. The risk associated with the issues we were faced with could have easily ended in tragedy especially at this speed (75 mph, 80 mph zone) The diagnosis of the vehicle was inconclusive due to the number of codes that were shown. The vehicle was no longer functional and had to be replaced. No documentation, other than the bill for towing is available. Diagnosis was done at no charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424612July 13, 2021
STEERING
I purchased this vehicle in Feb. 2021. Shortly after my purchase I noticed the steering would tighten up randomly when turning corners making it very difficult to steer / control the vehicle. It also does this when parking. This has happened numerous times since I purchased the vehicle. I googled the problem and found some info dated in September 16, 2014 indicating GM's Special Coverage Adjustment - Loss of Power Steering Assist indicating the special coverage covers condition described for 10 years after 1st svc date (the Carfax I received said was 2.10.2011) or 150,000 mi whichever occurs first from date vehicle originally placed in service regardless of ownership. I purchased my vehicle from a dealership on 2.03.2021 - took possession 2.06.2021. My vehicle only has 73,676 mi on it. I reached out to general motors to see if they would assist with the problem since I was not aware the issue prior to purchasing and I am the second owner. They declined and told me to contact my dealership and work with them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424079July 9, 2021
ELECTRICAL SYSTEM, SEATS
The contact owns a 2016 GMC Acadia. The contact stated that the driver’s side seat control panel had detached from the seat without warning. The contact had initially taken the vehicle to a dealer where the seat panel was replaced out of pocket. Recently, the contact discovered that the same panel was fractured for the second time. The dealer was notified of the failure and the contact made another appointment with the same dealer for the same failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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