GMC Acadia Complaints

5,595 consumer complaints on file.

#11439134November 2, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On at least 3 occasions, my vehicle’s locks have malfunctioned and I’ve been locked out of my car with one incident being locked out in the rain. Upon approaching my vehicle and using the unlock button on the outside of my door, I was unable to access my vehicle. Then trying my key fob and app to unlock, with all attempts unsuccessful. The back hatch of the vehicle would open, so my daughter had to crawl through to manually open the door. Once the vehicle was started, once put in drive, the vehicle would not lock. As stated, I can confirm three dates this has happened and that I’ve contacted my local dealer. I am pretty sure it’s happened one other time but I can not remember the date. The dealer would only look at it once and could not find anything wrong because the problem did not happen in the short time my vehicle was there. I do have video of at least one instance that I can provide.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438701October 29, 2021
SERVICE BRAKES
Brakes grind, usually after sitting overnight. It has happened on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438011October 25, 2021
ELECTRICAL SYSTEM
Vehicle went from running fine to stalled out instantly. Restarted ok and ran rough for a moment then perfectly fine again. Third time was in a busy intersection nearly causing an accident. Got it restarted and took it to service. The code reported is for the engine fuse box and the part was on backorder. That got me curious so I did a search and see this appears to be a recurring problem including a lawsuit that was dismissed for some reason this Spring. Clearly, this is a problem and a potentially very dangerous one. The more I read, the more I see this exact issue popping up across multiple GMC lines using the same configuration. This needs to be investigated before someone is involved in a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437809October 22, 2021
ENGINE
I was driving on a busy freeway, my car lost power and became very slow at only 20mph. Almost got rear ended, luckily I was able to pull over. Then check engine light came on. My engine failed and had to tow it. Mechanic said faulty timing chains destroyed my engine. Bought a used engine and is costing me over $4,000. I was lucky not to get killed. GM knows there’s a timing chains issues with these engines. People have complained about this costly and dangerous problem. They should recall and pay for the repairs. There was no warning for me until it was too late.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437829October 22, 2021
STEERING
Power Steering went out, changed the pump and now there are metal shards throughout the entire system. Power steering system needs replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437460October 20, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Shift to park message appears post vehicle being in park! Vehicle has been inspected per Jeff Schmidt auto group (formerly Valentine Buick GMC, Inc! I was told shifter needs replaced as well as harness! Very disappointed do to the fact I brought this vehicle in 2019 off the showroom floor and 3 yrs later there’s a problem with my shift gear with 36k miles on vehicle..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437091October 17, 2021
UNKNOWN OR OTHER
when the car is in park it thinks its still in gear and there is an alarm that says "SHIFT TO PARK". Car cant be turned off. It rolls. its unsafe. It was repaired once for this in 2019. It came back 2 weeks ago. Dealer wont honor correcting the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436487October 12, 2021
UNKNOWN OR OTHER
When I put my 2019 GMC Acadia in Park shut the car off get a message to put the car in park. The radio does not go off, not able to lock doors. Displays that message. Have to keep putting it out of the park and after 5 or 10 minutes message finally goes off and it will let me lock doors. These last couple days it had done it every time I drive it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436254October 11, 2021
ELECTRICAL SYSTEM, POWER TRAIN
I have had the same problem for 3 years now and have taken my vehicle to a GM dealership many times for the same issue and it is definitely an issue . My car keeps throwing up TCM issue and ECM and I have asked for the modules to be checked. I have reasearched these issues and it seems to be the same with many vehicles like mine so that should be a red flag. My car will slow down, power reduce engine, traction control off, and my steering will be difficult and sometimes I can’t even get off the road in time, which is very dangerous. I have seen recalls on electrical issues and wonder if my vehicle has damaged recall parts. I am a single mother who has to work and get my child to school and can’t do so properly with my vehicle doing this all the time. It’s very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436241October 10, 2021
ENGINE
Engine jumped out of time driving down the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435750October 6, 2021
POWER TRAIN
2010 GMC Acadia transmission had to be replaced due to faulty wave plate. I have seen many others with this same problem. GM is aware of the issue and even issued a special warranty for 2007-2009 models. 2010 models are having this same issue. GM should stand behind their products and issue a recall. This cost us over $3000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435752October 6, 2021
AIR BAGS, STEERING
I purchased my 2014 GMC Acadia Denali July 29th, 2021. It has been back to the dealer five times, with repairs not being completed. Within weeks of purchasing it, the Service Air Bag light came on, and won't go off. The low tire light came on. The serpentine belt broke and had to be replaced, and the power steering pump started making horrendous noises and leaking fluid. I bought an expensive service contract, and of course these repairs are not covered. I also had them repair tires twice, and ended up having to replace the two front tires, after being told there was nothing wrong with them, except one had a screw. They also said that tire rotation was causing the lights to go off, and wasn't reset, and supposedly they reset it to reflect where the tires are on the vehicle in relation to the TPMS's. Well, two tires lost air constantly, and there were numerous leaks. I finally took the vehicle to a real tire store for tire replacement. The estimate for the driver's side airbag system replacement is $1400 pre-tax, and the power steering pump replacement is $1100, pre-tax. So within two months, I've had nothing but trouble; spent $380 on two new tires, and will have the cost of these repairs on top of the extra $2200 I spent on a service contract. The vehicle is beautiful, and seemingly was well-maintained, but it immediately began breaking down. I've had very limited use of it since July 29th when I bought it. (it's now October 6th, 2021). I have a meeting with the owner of the dealership tomorrow, October 7th, at the suggestion of the dealership's repair manager, as well as the salesman.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434839September 29, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle was purchased brand new from Serra GMC in Washington Michigan in April 2020. It has been back to the dealer 5 times for the same issue, with another 4 times that it was not taken into dealer! Reoccurring issue involves the instrument cluster, All gages and visual indicators go to zero (speed, tach, fuel, temp, etc...) as well as getting a notification that the traction control is disabled, the ABS is disabled, cruise is disabled, and other electronic aid. This happens at highway speeds and to loose all function is a safety concern, it is not repeatable and happens randomly but it is the same issue. The dealer claims to fix the issue but it always comes back. GM has told me to accept the issue as its not detectable however this is unacceptable as it puts my family at risk. I have videos of the instrument cluster going to zero but its to big to attached - I can provide it if you contact me or tell me how to share it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434897September 29, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2020 GMC Acadia. The contact stated that while driving at various speeds, the brake was applied independently. The contact mentioned that the brake was operating when there was nothing in front of the vehicle. The vehicle was taken to a dealer where the cause of the failure was undetermined. The failure recurred several times. The vehicle was not repaired. in addition, the accelerator pedal was depressed, and the vehicle started slowing inadvertently. The contact stated that the vehicle was locked and needed to be in the park to operate however, once the accelerator pedal was depressed the failure recurred. The vehicle was towed to an independent mechanic. The mechanic experienced the failure with the vehicle. The vehicle was towed to the dealer however, a diagnostic test was not performed. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 16,000. The VIN was not provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434617September 28, 2021
STEERING
Vehicle stopped turning, steering to turn and driver ran off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434450September 27, 2021
POWER TRAIN
After putting the vehicle in park, I get a "shift to park" error. The car does not recognize it is in Park, so it will not shut off completely. It takes several attempts of restarting the car and putting back into park before it will recognize it is actually in "Park". This has been happening for several weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433861September 21, 2021
ELECTRICAL SYSTEM
SHIFT VEHICLE INTO PARK AND THEN TURN VEHICLE OFF. WARNING LIGHT COMES ON WHICH SAYS "SHIFT TO PARK." TURN VEHICLE BACK ON. MOVE SHIFTIER FROM PARK TO DRIVE AND THEN TURN VEHICLE OFF AGAIN. WARNING LIGHT COMES ON AND WARNING "SHIFT TO PARK." DO THIS A FEW MORE TIMES AND IT FINALLY THE WARNING STOPS. IT DOES THIS INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433908September 21, 2021
STEERING
The same model and year has a recalled for a steering issue. But due to mine having a salvage title it is not cover. They say it is NOT a safety issue. And that is NOT true. It is to the point that I can’t hardly even turn it. It is so hard to turn the steering wheel. And it is getting worse. It is a safety issue if you can’t turn the steering wheel it can cause a wreck. Please please help me with this issue..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433672September 20, 2021
EXTERIOR LIGHTING
I have a 2019 GMC Acadia that has had no vehicle damage and less than 29K miles. The vehicle has condensation in the headlamp on the right front. No damage at all to the vehicle. Clearly a defect in the seal. Doesn't even have to rain and moisture will be apparent in the headlamp. GMC has offered to pay 60% of the repair costs of a $400 part and $1200 labor bill. This clearly needs to be investigated since they have had issues in the past of headlamps issues in the Acadia models and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433697September 20, 2021
SEAT BELTS
The contact owns a 2017 GMC Acadia. The contact stated that the middle passenger’s seat belt failed to retract. There was no warning light illuminated. The vehicle was taken to the local dealer and was diagnosed that the seat belt mechanism needed to be repaired. The vehicle was not repaired. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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