2021-2024 Audi Instrument Cluster Fault TSB 2069331/3

Symptoms

Owners of certain 2021-2024 Audi vehicles may observe a specific warning message displayed on their instrument cluster. The verbatim message is: "Instrument cluster: fault. Limited warning messages. Please contact workshop". This indicates a problem with the instrument cluster's functionality.

Fault Codes / DTCs

When the "Instrument cluster: fault" message appears, technicians will likely find the following Diagnostic Trouble Code (DTC) stored in the vehicle's system:

Code	Description	Symptom ID
B200096	Control Module Faulty	10485828

This DTC B200096 points directly to an issue within the control module of the instrument cluster.

Diagnosis and Trigger Conditions

Audi Technical Service Bulletin 90 24 86 2069331/3 identifies the root cause as an internal hardware-related malfunction within the instrument cluster. To diagnose this issue, a technician will use the ODIS diagnostic system to check the production date of the instrument cluster.

The diagnostic path involves navigating through Self-diagnosis → Address: 0017 System name: 0017 → Instrument cluster → Identification: → Fazit → Production date. The production date is then documented in the claim notes for warranty purposes. This step helps confirm the instrument cluster is within the affected production range.

Repair Procedure Summary

The primary solution for the Audi e-tron instrument cluster fault, as outlined in TSB 90 24 86 2069331/3, involves replacing the instrument cluster. After confirming the issue through diagnosis, the technician will follow the detailed instructions in the repair manual to remove the faulty instrument cluster and install a new one. This ensures the internal hardware malfunction is resolved and the warning message is cleared.

Required Tools or Parts

For this repair, the following parts are typically required:

• Instrument Cluster: Quantity 01
• Fasteners, Bolts, Nuts, and Screws: As needed, per the repair manual (refer to ETKA/ELSA for specific part numbers).

Technicians will also utilize the ODIS diagnostic system for checking the instrument cluster's production date and for any necessary post-replacement calibrations.

Owner Action

If you own a 2021-2024 Audi and are experiencing the "Instrument cluster: fault. Limited warning messages. Please contact workshop" message or suspect an Audi e-tron instrument cluster fault, it is recommended to schedule an appointment with an authorized Audi service center. Provide them with the exact warning message you are seeing. The repair for this issue, identified by TSB 90 24 86 2069331/3, is covered under Audi's New Vehicle Limited Warranty for up to 48 months or 50,000 miles, whichever comes first. For Certified Pre-Owned (CPO) vehicles, coverage is under the G10 program, subject to owner verification.

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Source: NHTSA ID: 11002248