2023-2024 Audi Instrument Cluster Fault TSB 2069331/4

Symptoms

Owners of affected Audi vehicles may observe a specific warning message displayed on their instrument cluster. The exact message reported is: "Instrument cluster: fault. Limited warning messages. Please contact workshop". This warning indicates a malfunction within the vehicle's instrument cluster system, potentially limiting the information displayed to the driver.

Fault Codes / DTCs

When diagnosing this issue, technicians will typically find a specific Diagnostic Trouble Code (DTC) stored in the vehicle's system. The relevant DTC for this condition is:

• B200096: Control Module Faulty (symptom 10485828)

This DTC, B200096, points directly to an internal hardware-related malfunction within the instrument cluster control module. If you are experiencing an Audi instrument cluster fault B200096, this TSB provides the official repair guidance.

Technical Background

Audi has identified that the root cause of the "Instrument cluster: fault" warning and DTC B200096 is an internal hardware-related malfunction within the instrument cluster itself. This issue has been addressed in production through an optimized manufacturing process for newer vehicles.

Diagnosis

To properly diagnose and address this Audi instrument cluster fault B200096, technicians are instructed to first document the production date of the instrument cluster. This process involves:

1. Using Self Diagnosis, selecting diagnostic address 17.
2. Accessing the control module OBD dropdown and selecting Identification.
3. Clicking "show expanded identification."
4. Expanding the "Fazit identification" and documenting the "Day of manufacture."

This step helps ensure the correct procedure is followed based on the specific instrument cluster in the vehicle.

Repair Procedure Summary

The primary repair for the Audi instrument cluster fault B200096 involves replacing the Audi Virtual Cockpit -J285-. Technicians are directed to follow the instructions provided in the ELSA repair manual for the removal and installation of this component. The service number associated with this repair is 9025, and the damage code is 0040. This procedure aims to resolve the internal hardware malfunction causing the warning message.

Required Parts

To complete the repair, the following parts are typically required:

• Instrument Cluster: Refer to ETKA for the correct part number.
• Fasteners, Bolts, Nuts, and Screws: As needed per the ELSA repair manual. Refer to ETKA/ELSA for specific requirements.

Warranty Information

This repair, outlined in TSB 2069331/4, is covered under Audi's warranty for vehicles up to 48 months or 50,000 miles, whichever comes first. For Audi Certified Pre-Owned (CPO) vehicles, coverage is designated by G10, and owners should verify their eligibility. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Important Warnings

If your vehicle is outside of the specified warranty period, this Technical Service Bulletin (TSB) 2069331/4 is for informational purposes only. Owners with vehicles outside of warranty coverage should consult with their dealership regarding potential costs for diagnosis and repair.

Superseded Bulletin

This Technical Service Bulletin, 90 24 99 2069331/4, issued on June 3, 2024, supersedes Technical Service Bulletin Group 90 number 24-86, dated May 7, 2024. This update provides revised information and procedures for addressing the instrument cluster fault.

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Source: NHTSA ID: 11002980