2021-2026 Audi Instrument Cluster Fault B200096 TSB

Audi has issued Technical Service Bulletin (TSB) 2069331/6 to address a specific issue affecting the instrument cluster in various 2021-2026 models. This TSB provides guidance for diagnosing and repairing vehicles that display an "Instrument cluster: fault. Limited warning messages. Please contact workshop" warning.

The underlying cause of this issue is a hardware problem within the Audi virtual cockpit. If your vehicle exhibits this warning and logs Diagnostic Trouble Code (DTC) B200096, a replacement of the instrument cluster may be necessary.

Symptoms

Owners of affected Audi vehicles may observe the following symptom:

• A warning message appearing in the driver information system of the Audi virtual cockpit stating: "Instrument cluster: fault. Limited warning messages. Please contact workshop".

This message indicates a malfunction within the instrument cluster, potentially affecting the display of critical information, navigation, communication, and entertainment symbols.

Fault Codes / DTCs

When diagnosing this issue, technicians will find a specific diagnostic trouble code logged in the Audi virtual cockpit's control module:

This DTC B200096 confirms a fault within the instrument cluster's internal control module.

Diagnosis / Trigger Conditions

The TSB specifies that the issue stems from a hardware problem within the Audi virtual cockpit, specifically related to a passive component (condenser) that may have been susceptible to contamination during manufacturing. A production solution was implemented on July 15, 2025, to prevent this issue in newer vehicles.

To determine if the TSB applies to a specific vehicle, a technician must check the production date of the Audi virtual cockpit. This is done by accessing the self-diagnosis function of the instrument cluster (diagnostic address 0017) using a workshop tester. The