2019-2024 Audi Instrument Cluster Fault Warning TSB

Symptoms

Owners of affected 2019-2024 Audi vehicles may observe a specific warning message displayed on their instrument cluster. This message, indicating an Audi instrument cluster fault, states: "Instrument cluster: fault. Limited warning messages. Please contact workshop". This warning suggests a malfunction within the instrument cluster system, potentially limiting its full functionality.

Fault Codes / DTCs

When diagnosing the "Instrument cluster: fault" warning, technicians may find the following Diagnostic Trouble Code (DTC) stored in the vehicle's systems:

• B200096: Control Module Faulty (symptom 10485828)

Technical Background

Audi has identified the root cause of this Audi instrument cluster fault as an internal hardware-related malfunction within the instrument cluster itself. This issue is not related to software and stems from the physical components of the unit.

Production Solution

To prevent this issue in newly manufactured vehicles, Audi implemented an optimized manufacturing process for the instrument cluster in production. This change aims to improve the hardware reliability and prevent the internal malfunction from occurring.

Repair Procedure Summary

Addressing the Audi instrument cluster fault involves a specific diagnostic and repair process outlined in TSB 90 24 99 2069331/4. The procedure is as follows:

1. Document Production Date: Technicians must first document the production date of the existing instrument cluster. This is done by performing a self-diagnosis, selecting diagnostic address 17, accessing the control module's OBD dropdown for identification, and then expanding the "Fazit identification" to note the "Day of manufacture."
2. Instrument Cluster Replacement: The primary repair involves replacing the Audi Virtual Cockpit, identified as component -J285-. This replacement must be performed according to the detailed instructions provided in the ELSA repair manual.

Required Parts

For the repair of the Audi instrument cluster fault, specific parts are required:

• Instrument Cluster: Quantity 01 (Part number to be determined via ETKA)
• Fasteners, Bolts, Nuts, and Screws: As needed per the repair manual (Part numbers to be determined via ETKA/ELSA)

Technicians should always consult with their Parts Department and/or ETKA for the latest information and parts bulletins to ensure correct parts are ordered.

Warranty Information

This Technical Service Bulletin provides specific guidelines for warranty claims related to the Audi instrument cluster fault.

• Claim Type 110: Applicable for vehicles up to 48 months or 50,000 miles.
• Claim Type G10: For Audi Certified Pre-Owned (CPO) vehicles, verification of owner eligibility is required.
• Service Number: 9025
• Damage Code: 0040
• Labor Operations: Specific codes are provided for removing and installing/replacing the instrument cluster (9025 XXXX) and for self-diagnosis (0129 0050). These operations should reference the Service Repair Times (SRT) with associated operations.
• Diagnostic Time: A general diagnostic time (GFF) of 0150 0060 is allocated, with a maximum of 100 Technical Units (TU) as stated on the diagnostic protocol.
• Road Test: No allowance (0 TU) is provided for road tests both before and after the service procedure.
• Claim Comment: All warranty claims must include the comment "As per TSB 2069331/4".

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Important Warnings

• If your vehicle is outside of the specified warranty period, this Technical Service Bulletin is for informational purposes only. The repair may not be covered under warranty, and you may be responsible for the cost of parts and labor.

TSB Revision History

This TSB, 90 24 99 2069331/4, dated June 3, 2024, supersedes Technical Service Bulletin Group 90 number 24-86, which was dated May 7, 2024. Revisions have been made to the service documentation path, warranty table, header (updated model years), and labor operations.

NHTSA ID: 11002911