2017-2026 Audi Virtual Cockpit Fault B200096 Warning TSB

Symptoms of the Audi Virtual Cockpit Fault B200096

Owners of various 2017-2026 Audi models may experience a specific warning message displayed in the driver information system of their Audi virtual cockpit. The verbatim message reported is: "Instrument cluster: fault. Limited warning messages. Please contact workshop". This message indicates a malfunction within the instrument cluster, potentially limiting the information and warnings displayed to the driver.

This issue can manifest as various functional problems within the vehicle's information, navigation, communication, and entertainment systems. Specifically, owners might notice issues with the driver information system (DIS, MFI, MMI), general information display symbols, warning display symbols, indicator display symbols, and the overall functionality of the instrument cluster, its displays, and screens. Active warning displays might also be affected, along with general malfunction display symbols.

Fault Codes and Diagnostic Information

When the "Instrument cluster: fault. Limited warning messages. Please contact workshop" warning appears, technicians performing a diagnostic scan will typically find a specific Diagnostic Trouble Code (DTC) stored in the vehicle's system.

The relevant DTC for this issue is:

Diagnostic Address	Diagnostic Trouble Code	Fault Symptom	Storage State
0017 - Instrument cluster	B200096	Control module faulty Internal malfunction	static

This DTC B200096 specifically points to an internal malfunction within the instrument cluster control module (diagnostic address 0017), identified with symptom 10485828. The complaint types associated with this issue include functionality problems with the driver information system (DIS, MFI, MMI), information display symbols, warning display symbols, indicator display symbols, and the overall instrument cluster displays and screens. Furthermore, the issue can affect the driver information system (DIS, MFI, MMI) leading to problems with control modules and services, and active warning displays may show functionality issues. Malfunction display symbols might also be present.

For workshop diagnosis, the object of complaint is identified as the instrument cluster, its displays, and screens, with the fault stored in the DTC memory, specifically affecting control modules and services. Vehicles equipped with Audi virtual cockpit FPK1 or FPK2, and specific PR codes such as 9S8, 9S9, or 7J3, are implicated.

Technical Background of the Issue

The root cause of this Audi virtual cockpit fault B200096 is identified as a hardware issue within the Audi virtual cockpit itself. This problem stems from a specific component, described as a passive component (condenser), supplied by a vendor. Contamination during the manufacturing process of this component is believed to be the underlying defect, leading to the internal malfunction of the control module.

Production Solution and Important Dates

Audi's supplier implemented a corrective measure to address the contamination issue in the manufacturing process of the affected passive component. This production solution was integrated into the Audi virtual cockpit manufacturing line on July 15, 2025.

Important Warning for Owners and Technicians

It is crucial to note that this Technical Service Bulletin (TSB 2069331/6) applies specifically to vehicles where the Audi virtual cockpit was produced BEFORE July 15, 2025. If a vehicle's virtual cockpit was manufactured on or after this date, the TSB does not apply, and the issue is unlikely to be related to this specific hardware defect. This date is a critical cutoff for determining the applicability of the repair. Owners should be aware that if their vehicle's virtual cockpit was produced on or after July 15, 2025, this particular TSB will not resolve any instrument cluster issues they might be experiencing.

Repair Procedure Summary

The repair procedure outlined in TSB 2069331/6 focuses on diagnosing whether the vehicle's instrument cluster falls within the affected production range and, if so, replacing the faulty component. The process begins with a diagnostic check to determine the virtual cockpit's production date.

1. Check Production Date: Technicians must first determine the production date of the Audi virtual cockpit. This is done using a workshop tester via self-diagnosis:
   • Using Self Diagnosis, select diagnostic address 0017 – Instrument cluster.
   • From the control module OBD drop-down menu, select "Identification."
   • Click "show expanded identification" to reveal detailed information.
   • Expand the “FAZIT identification" section and accurately document the "Day of manufacture."
2. Determine Applicability: If the documented "Day of manufacture" is BEFORE July 15, 2025, then this TSB applies, and the Audi virtual cockpit must be replaced. If the production date is on or after July 15, 2025, this TSB is not applicable for the Audi virtual cockpit fault B200096.

This procedure ensures that only vehicles with the potentially defective hardware are subjected to the instrument cluster replacement, preventing unnecessary repairs and ensuring efficient service.

Required Parts and Tools

For vehicles confirmed to be affected by the Audi virtual cockpit fault B200096 and requiring an instrument cluster replacement, the following parts and tools are necessary:

• Instrument Cluster: Quantity 01. The specific part number will vary by vehicle configuration and should be sourced using ETKA (Electronic Parts Catalog) or ELSA (Electronic Service Information System). This ensures the correct replacement unit is ordered for the specific vehicle.
• Fasteners, Bolts, Nuts, and Screws: These are to be replaced as needed, following the repair manual guidelines. Specific part numbers for these components can be found via ETKA/ELSA, ensuring proper reassembly and safety.

Technicians will also require a workshop tester capable of performing self-diagnosis, accessing control module identification data, and following Guided Fault Finding (GFF) protocols. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins before beginning any repair.

Warranty Information

This Technical Service Bulletin 2069331/6 provides specific guidelines for warranty claims related to the Audi virtual cockpit fault B200096.

• Claim Type: If the vehicle is outside of any warranty, this TSB is informational only. Warranty coverage is subject to Audi's standard policies and procedures.
• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace instrument cluster: Labor operation code 9025 XXXX. Refer to the Service Repair Time (SRT) with associated operations.
  • Self-diagnosis: Labor operation code 0129 0050. Refer to the SRT with associated operations.
  • GFF (Guided Fault Finding): Labor operation code 0150 0060. The time for this operation is stated on the diagnostic protocol.
• Claim Comment: All warranty claims submitted for payment must include the comment "As per TSB 2069331/6" to ensure proper processing.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review and audit by Audi Warranty. It is essential for technicians to follow these guidelines precisely for successful claim submission.

Control Unit Software Part Numbers

The diagnostic address 0017, corresponding to the Instrument Cluster, can be associated with various software part numbers depending on the specific vehicle and configuration. These numbers are crucial for technicians to identify the exact software version installed in the control unit when diagnosing the Audi virtual cockpit fault B200096.

Examples of software part numbers for the 0017 - Instrument cluster include:

• *83A*.920.890.H*
• *83A*.920.890.K*
• *83A*.920.790.M*
• *83A*.920.890.L*
• *83A*.920.890.M*
• *83A*.920.790.L*
• *83A*.920.790.K*
• *83A*.920.790.H*

These identifiers help ensure that the correct software and hardware are being referenced during diagnosis and repair, preventing compatibility issues and ensuring the proper functioning of the new instrument cluster.

Revision History

This Technical Service Bulletin (TSB 2069331/6) has undergone several revisions to ensure accuracy and expand its applicability, reflecting ongoing updates from Audi. Key revisions include:

• Revision 6: This revision updated the header information, added more model years to the scope of affected vehicles, and revised the service procedure to incorporate updated production date information for the instrument cluster. This ensures the TSB remains current with the latest vehicle data.
• Revision 5 (dated June 3, 2025): This revision primarily focused on updating the header and expanding the list of affected models, broadening the applicability of the bulletin.
• Revision 4 (dated June 3, 2024): This revision included updates to the service procedure's documentation path and a revision of the warranty table, providing clearer guidance for technicians and warranty claims.

This ongoing revision process highlights Audi's commitment to providing comprehensive and up-to-date information for diagnosing and resolving the Audi virtual cockpit fault B200096.

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Source: NHTSA ID: 11025270