2022-2024 Audi ConBox High DTC B200096 / B200000 TSB

Audi has released Technical Service Bulletin (TSB) 2059528/9 to address specific diagnostic trouble codes (DTCs) that may appear in the telematics control module, known as the ConBox High, in various 2022-2024 Audi models. This bulletin, identified as 91 24 09 2059528/9, supersedes previous TSB 24-93 dated April 3, 2024, with revisions made to the service procedure and header information.

This TSB is crucial for owners experiencing an "SOS malfunction warning" in their instrument cluster, as it provides a detailed diagnostic and repair procedure for the underlying issue. The primary concern is the erroneous storage of DTC B200096 or B200000 within the telematics control module (J949).

Symptoms

Owners of affected Audi vehicles may observe the following symptom:

• An "SOS malfunction warning" displayed prominently in the instrument cluster.

Fault Codes / DTCs

Technicians investigating the issue will likely find one of the following diagnostic trouble codes stored in the telematics control module, J949 (address word 0075):

Code	Description	Symptom Code	Module
B200096	Ctrl. Module Faulty	131077	Telematics control module (J949)
B200000	Ctrl. Module Faulty	131096	Telematics control module (J949)

Technical Background

Audi has identified that these DTCs, specifically DTC B200096 and DTC B200000, can be erroneously entered into the telematics control module. This often occurs when the vehicle is being removed from transport mode, indicating a potential software or initialization anomaly rather than a hard component failure.

Important Warnings

It is critical for both owners and service technicians to be aware of the following notices from Audi:

• "Claims for replaced parts will not be reimbursed if the test plan from above was not attempted before replacement. Claims for replaced ConBoxes, if required, should be invoiced outside of the scope of this TSB."
• "The DTC B200000 can be entered into the control module after an aborted or incomplete software update of the ConBox. If the ConBox was recently updated, please confirm that the update was successful by checking that the software version of the ConBox corresponds to the expected new software version. If there is a discrepancy, please rerun the software update before following the instructions above."

Diagnosis and Repair Procedure

To address the "SOS malfunction warning" and clear the DTC B200096 or B200000, technicians should follow these steps using the most current ODIS version:

1. Run Diagnostic Function: Execute the function "J949 – Control Module for Emergency Call Module and Communication Unit, check control module" for the emergency call module control unit and communication unit (J949).
2. Navigate in ODIS: This function can be accessed via the following paths in ODIS:
   • Select Selftest > Body > Electrical Equipment > 01- On board diagnostic capable system > 0075 – Control Module for Emergency Call Module and Communication Unit - J949- > 0075 – Emergency Call Module, functions
   • Alternatively, use GFF > Control Modules > Right Click on 0075 – Emergency call module and communication unit -> Guided Functions

This procedure focuses on proper diagnosis and potential re-initialization rather than immediate part replacement, especially for the Audi ConBox High DTC B200096 issue.

Warranty Information

This TSB 2059528/9 outlines specific warranty claim details for eligible vehicles:

• Claim Type: 110, applicable for vehicles up to 48 months or 50,000 miles.
• CPO Vehicles: G10 for Certified Pre-Owned (CPO) covered vehicles, requiring owner verification.
• Out of Warranty: If the vehicle is outside of any warranty, this Technical Service Bulletin serves as informational guidance only.
• Service Number: 9145
• Damage Code: 0039
• Claim Comment: As per TSB 2059528/9.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review by Audi Warranty.

Additional Information

All part and service references within this TSB (2059528) are subject to change. Technicians should always consult the Parts Department and/or ETKA for the latest information. Additionally, the Repair Manual should be checked for fasteners, bolts, nuts, and screws that require replacement during any repair.

NHTSA ID: 11002162