Ram 1500 Service Bulletins

3,710 manufacturer communications on file.

October 11, 2019•Document ID: 10168379
Service Bulletin/Repair Instructions
SEAT BELTS
Mfr Comm. #:
9004147
Date Added:
December 2, 2019
Manufacturer:
RAM
Summary
SEAT BELT, Front (RT / LT) Prior to replacing this part take pictures of the conector area at the harness and send to [email protected]. Please contact the following to return parts back to the Quality Engineering Center (QEC): [email protected] (248) 202-5341.
Associated Products (6)
2019 Ram 1500 2019 Ram 2500 2018 Ram 1500 2018 Ram 2500 2017 Ram 1500 2017 Ram 2500
Associated Documents
- Download MC-10168379-0001.pdf↗
October 10, 2019•Document ID: 10168448
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
09-003-19
Date Added:
December 2, 2019
Manufacturer:
RAM
Summary
GEN-2 and GEN-3 - 3.0L Oil Filter Cartridge Identification Differences This bulletin highlights the design differences in the oil filter cartridges used in the GEN-2, and GEN-3 3.0L diesel. As well as potential issues that can arise should the incorrect filter be used in each application. Although similar in design, the oil filter cartridges used on the GEN-2 and GEN-3 3.0L diesel engines are different in design. Interchanging them may result in premature engine damage over time.
Associated Products (14)
2020 Jeep Wrangler 2020 Ram 1500 2019 Jeep Grand Cherokee 2019 Ram 1500 2018 Jeep Grand Cherokee 2018 Ram 1500 2017 Jeep Grand Cherokee 2017 Ram 1500 2016 Jeep Grand Cherokee 2016 Ram 1500 2015 Jeep Grand Cherokee 2015 Ram 1500 2014 Jeep Grand Cherokee 2014 Ram 1500
Associated Documents
- Download MC-10168448-0001.pdf↗
October 10, 2019•Document ID: 10168428
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
V87
Date Added:
December 2, 2019
Manufacturer:
RAM
Summary
Customer Satisfaction Notification V87 Motor-Generator Unit (MGU)
Associated Products (1)
2019 Ram 1500
Associated Documents
- Download MC-10168428-0001.pdf↗
October 9, 2019•Document ID: 10168446
Service Bulletin/Repair Instructions
VISIBILITY
Mfr Comm. #:
23-029-19
Date Added:
December 2, 2019
Manufacturer:
RAM
Summary
Rear Windows Squeaks or Binds When Closing This bulletin involves inspecting the rear window run channel seal and replacement if required. The customer may notice when closing the rear (one or both) windows:One or both may bind when closing. Squeak/squeal noise when closing. Pinched or rolled seal. Wind noise when driving.
Associated Products (1)
2019 Ram 1500
Associated Documents
- Download MC-10168446-0001.pdf↗
October 4, 2019•Document ID: 10168438
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
08-016-19 REV. E
Date Added:
December 2, 2019
Manufacturer:
CHRYSLER
Summary
UAS, UAQ, UCS and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to:28.3 - WD and WK vehicle with UAQ and UCQ radio. 22.6 - DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio. 22.5 - LA, LD and LX vehicle with UAS and UAQ. 21.9 - All other vehicles and radios. Customers may experience one or more of the following:Warning chime will not turn off (WD and WK with UAQ and UCQ radio). Audio Distortion (DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio). Menu bar at the bottom of the radio display is frozen (LA, LD and LX with UAQ and UAS radios). Can not change the time on the clock (LA, LD and LX with UAS radios). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio resets intermittently. Unable to adjust volume. Radio will not switch modes between AM, FM, SAT or Media. In addition, the following enhancements are included in this update:Bluetooth® improvements (WD and WK with UAQ and UCQ radio). Voice Recognition (VR) improvements (WD and WK with UAQ and UCQ radio). Radio stability improvements (WD and WK with UAQ and UCQ radio). Carplay® connectivity improvements. Improvement to Bluetooth phone pairing. Improved sound quality when using a Bluetooth phone.
Associated Products (11)
2018 Chrysler 300 2018 Dodge Challenger 2018 Dodge Charger 2018 Dodge Durango 2018 Jeep Compass 2018 Jeep Grand Cherokee 2018 Jeep Renegade 2018 Ram 1500 2018 Ram 2500 2018 Ram 3500 2018 Ram 4500
Associated Documents
- Download MC-10168438-0001.pdf↗
October 2, 2019•Document ID: 10168433
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT
Mfr Comm. #:
08-016-19 REV. D
Date Added:
December 2, 2019
Manufacturer:
RAM
Summary
UAS, UAQ, UCS and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to:22.6 - DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio. 22.5 - LA, LD and LX vehicle with UAS and UAQ. 21.9 - All other vehicles and radios. Customers may experience one or more of the following:Audio Distortion (DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio). Menu bar at the bottom of the radio display is frozen (LA, LD and LX with UAQ and UAS radios). Can not change the time on the clock (LA, LD and LX with UAS radios). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio resets intermittently. Unable to adjust volume. Radio will not switch modes between AM, FM, SAT or Media. In addition, the following enhancements are included in this update:Carplay® connectivity improvements. Improvement to Bluetooth® phone pairing. Improved sound quality when using a Bluetooth phone.
Associated Products (11)
2018 Chrysler 300 2018 Dodge Challenger 2018 Dodge Charger 2018 Dodge Durango 2018 Jeep Compass 2018 Jeep Grand Cherokee 2018 Jeep Renegade 2018 Ram 1500 2018 Ram 2500 2018 Ram 3500 2018 Ram 4500
Associated Documents
- Download MC-10168433-0001.pdf↗
August 29, 2019•Document ID: 10166601
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; BACK OVER PREVENTION; EQUIPMENT
Mfr Comm. #:
08-003-19 REV.C
Date Added:
October 28, 2019
Manufacturer:
DODGE
Summary
Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth device. When vehicle is first start the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Audio distortion (KL vehicles). Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or Android Auto Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. Personal Identification Number (PIN) clears and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. Intermittently requires an anti-theft code to be entered. Software update also includes software enhancement. SXM sound and behavior improvements.
Associated Products (11)
2019 Chrysler Pacifica 2019 Dodge Challenger 2019 Dodge Charger 2019 Dodge Durango 2019 Jeep Cherokee 2019 Jeep Grand Cherokee 2019 Jeep Wrangler 2019 Ram 1500 2019 Ram 2500 2019 Ram 3500 2019 Ram 4500
Associated Documents
- Download MC-10166601-0001.pdf↗
August 28, 2019•Document ID: 10166598
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
08-089-19
Date Added:
October 28, 2019
Manufacturer:
DODGE
Summary
Flash Over The Air (FOTA) Software Update RA3 and RA4 Radio This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update.
Associated Products (51)
2017 Chrysler 200 2017 Chrysler Pacifica 2017 Dodge Durango 2017 Dodge Viper 2017 Jeep Cherokee 2017 Jeep Grand Cherokee 2017 Jeep Renegade 2017 Ram 1500 2017 Ram 2500 2017 Ram 3500 2017 Ram 4500 2016 Chrysler 200 2016 Chrysler 300 2016 Dodge Challenger 2016 Dodge Charger 2016 Dodge Durango 2016 Dodge Viper 2016 Jeep Cherokee 2016 Jeep Grand Cherokee 2016 Jeep Renegade+ 31 more
Associated Documents
- Download MC-10166598-0001.pdf↗
August 28, 2019•Document ID: 10166567
Service Bulletin/Repair Instructions
FUEL SYSTEM, DIESEL
Mfr Comm. #:
D-19-20
Date Added:
October 28, 2019
Manufacturer:
RAM
Summary
Fast Feedback Program - 3.0L Diesel Engine and Components - 2020 Ram 1500 (DT) - All Models
Associated Products (1)
2020 Ram 1500
Associated Documents
- Download MC-10166567-0001.pdf↗
August 28, 2019•Document ID: 10166552
Service Bulletin/Repair Instructions
VISIBILITY; STRUCTURE
Mfr Comm. #:
9004125
Date Added:
October 28, 2019
Manufacturer:
RAM
Summary
GLASS, Backlite, Sliding, Assembly Before replacing this part, please call Lori Millen at (248) 379-1888. If no response in 15 minutes, proceed with repair. Please wrap back glass frame assembly in replacement part packing material to prevent twisting during shipping and return assembly to FCA Quality Engineering Center for analysis. If any questions, contact Lori Millen at (248) 379-1888.
Associated Products (3)
2019 Ram 1500 2018 Ram 1500 2017 Ram 1500
Associated Documents
- Download MC-10166552-0001.pdf↗
August 28, 2019•Document ID: 10166549
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING; ENGINE
Mfr Comm. #:
9003680
Date Added:
October 28, 2019
Manufacturer:
RAM
Summary
RETAINER, Crankshaft Rear Oil Seal Oil leak from rear engine seal retainer or windage tray/gasket Check for other sources of leaks using dye such as gallery plugs, camshaft cup plug at rear of engine, rear of engine valley for possible MDS solenoid, VVT solenoid, block porosity or transmission leaks. If another source of the leak was identified, proceed with the appropriate repairs. Engineering is looking for assistance in determining root cause and a corrective action on crankshaft rear oil seals and windage tray/gaskets. For concerns related to rear crankshaft seal oil leaks and windage tray gaskets, please send an email to [email protected]. Include the VIN, mileage, and any photos identifying where the leak is coming from using dye, such as: 1. Leak between rear seal and crankshaft (seal rolled during installation) 2. Leak between outer diameter of rear seal and retainer 3. Leak between rear seal retainer and engine block (Please record the 5 retainer bolts residual torque in tightening direction) 4. Leak between rear seal retainer and windage tray/gasket (Please record the oil pan bolts residual torque in tightening direction) If the source of the leak cannot be identified, please contact Brenton Swank at (248) 804-9386 or [email protected] If no response in 15 minutes, proceed with repair.
Associated Products (8)
2019 Chrysler 300 2019 Dodge Challenger 2019 Dodge Charger 2019 Dodge Durango 2019 Jeep Grand Cherokee 2019 Ram 1500 2019 Ram 2500 2019 Ram 3500
Associated Documents
- Download MC-10166549-0001.pdf↗
August 28, 2019•Document ID: 10166546
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; ENGINE
Mfr Comm. #:
9003968
Date Added:
October 28, 2019
Manufacturer:
RAM
Summary
CONDENSER, Air Conditioning If it is determined that the A/C compressor does not engage due to a refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet.
Associated Products (19)
2019 Ram 1500 2018 Jeep Cherokee 2018 Ram 1500 2017 Chrysler 200 2017 Jeep Cherokee 2017 Ram 1500 2016 Chrysler 200 2016 Jeep Cherokee 2016 Ram 1500 2015 Chrysler 200 2015 Jeep Cherokee 2015 Ram 1500 2014 Jeep Cherokee 2014 Ram 1500 2013 Ram 1500 2013 Ram 2500 2013 Ram 3500 2012 Dodge Ram 2011 Dodge Ram
Associated Documents
- Download MC-10166546-0001.pdf↗
August 28, 2019•Document ID: 10166545
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT
Mfr Comm. #:
9004032
Date Added:
October 28, 2019
Manufacturer:
RAM
Summary
CENTER STACK, Upper (Disassociated Display 8.4" with ICS Bezel) For concern of a "Yellow Band" on the center stack display, swapping the radio or display will NOT resolve the issue. The issue will be corrected in an upcoming radio software available by end of Q3. The temporary fix is to perform a vehicle sleep cycle. If the dealer has any additional questions, please contact: Chhaviraj Chattha (248) 512-1734 - [email protected] or Ashikur Rahman (248) 512-6715 - [email protected]
Associated Products (2)
2019 Ram 1500 2019 Ram 2500
Associated Documents
- Download MC-10166545-0001.pdf↗
August 23, 2019•Document ID: 10166591
Service Bulletin/Repair Instructions
EQUIPMENT; STRUCTURE
Mfr Comm. #:
23-019-19 REV. A
Date Added:
October 28, 2019
Manufacturer:
RAM
Summary
RamBox Applique Separation/Delamination This bulletin involves inspecting and possibly removing, installing new tape and re-installing one or both of the RamBox appliques. Customers may comment on the following: One or both of the RamBox appliques are separating/delaminating from the RamBox doors.
Associated Products (3)
2019 Ram 1500 2019 Ram 2500 2019 Ram 3500
Associated Documents
- Download MC-10166591-0001.pdf↗
August 23, 2019•Document ID: 10166590
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
08-028-19 REV. A
Date Added:
October 28, 2019
Manufacturer:
RAM
Summary
Flash: Battery Pack Control Module (BPCM) Updates This bulletin involves reprogramming the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following DTCs have been set: If DTCs, P0AA1-00 - Hybrid Battery Positive Contactor Circuit Stuck Closed and P0AC0-00 - Hybrid Battery Pack Current Sensor 1 Circuit Performance is set together, follow the published service diagnostic information for P0AA1-00 before proceeding further with this bulletin. If DTC, P0AC0-00 is set without P0AA1-00, proceed with the bulletin. P0AC0-00 - Hybrid Battery Pack Current Sensor 1 Circuit Performance. P1AEC - MCPA HV Battery Voltage Sensor Circuit Performance.
Associated Products (1)
2019 Ram 1500
Associated Documents
- Download MC-10166590-0001.pdf↗
August 22, 2019•Document ID: 10166589
Service Bulletin/Repair Instructions
ENGINE
Mfr Comm. #:
04-001-19
Date Added:
October 28, 2019
Manufacturer:
DODGE
Summary
Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.
Associated Products (20)
2020 Chrysler Pacifica 2020 Dodge Durango 2020 Jeep Cherokee 2020 Jeep Gladiator 2020 Jeep Wrangler 2020 Ram 1500 2019 Chrysler Pacifica 2019 Dodge Durango 2019 Jeep Grand Cherokee 2019 Jeep Wrangler 2019 Ram 1500 2018 Chrysler Pacifica 2018 Dodge Durango 2018 Jeep Grand Cherokee 2018 Jeep Wrangler 2017 Chrysler Pacifica 2017 Dodge Durango 2017 Jeep Grand Cherokee 2016 Dodge Durango 2016 Jeep Grand Cherokee
Associated Documents
- Download MC-10166589-0001.pdf↗
August 16, 2019•Document ID: 10166585
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; BACK OVER PREVENTION
Mfr Comm. #:
08-003-19 REV. B
Date Added:
October 28, 2019
Manufacturer:
DODGE
Summary
Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following:Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth device. When vehicle is first start the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Audio distortion (KL vehicles). Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or Android Auto Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. Personal Identification Number (PIN) clears and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. Intermittently requires an anti-theft code to be entered. Software update also includes software enhancement.SXM sound and behavior improvements.
Associated Products (8)
2019 Chrysler Pacifica 2019 Dodge Challenger 2019 Dodge Charger 2019 Dodge Durango 2019 Jeep Cherokee 2019 Jeep Grand Cherokee 2019 Jeep Wrangler 2019 Ram 1500
Associated Documents
- Download MC-10166585-0001.pdf↗
August 7, 2019•Document ID: 10166539
Service Bulletin/Repair Instructions
BACK OVER PREVENTION
Mfr Comm. #:
9004114
Date Added:
October 28, 2019
Manufacturer:
RAM
Summary
CAMERA, Surround View Customer's complaining that their surround view camera image is blurry (sales code XAK) please contact, Sam Tkac at (248) 821-7819 or Bing Guo at (248) 500-7355 If no response in 15 minutes, proceed with repair. 1. Take a camera image picture on the radio screen and compare to the image of other cameras in the vehicle 2. Verify that the camera is clean, with no scratch or damage on the lens, no moisture or foreign material inside the camera 3. Disconnect and reconnect the camera 4. Swap the blurry camera with a known good camera, (or install the camera in a different position) 5. Verify / update radio software and perform a WiTech ECU reset
Associated Products (1)
2019 Ram 1500
Associated Documents
- Download MC-10166539-0001.pdf↗
August 7, 2019•Document ID: 10166538
Service Bulletin/Repair Instructions
BACK OVER PREVENTION
Mfr Comm. #:
9004005
Date Added:
October 28, 2019
Manufacturer:
RAM
Summary
CAMERA (Rear) Rear camera screen blank/blue/inop Please ensure the radio is at the latest software level prior to replacing the rear camera. After updating the radio, the system requires two key cycles to function properly. If the camera is inoperative after the radio update, proceed with repair.
Associated Products (1)
2019 Ram 1500
Associated Documents
- Download MC-10166538-0001.pdf↗
August 7, 2019•Document ID: 10166537
Service Bulletin/Repair Instructions
EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Mfr Comm. #:
9003220
Date Added:
October 28, 2019
Manufacturer:
JEEP
Summary
RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
Associated Products (305)
2019 Alfa Romeo Stelvio 2019 Chrysler 300 2019 Chrysler Pacifica 2019 Dodge Challenger 2019 Dodge Charger 2019 Dodge Durango 2019 Dodge Grand Caravan 2019 Dodge Journey 2019 Fiat 124 Spider 2019 Fiat 500 2019 Fiat 500X 2019 Jeep Cherokee 2019 Jeep Compass 2019 Jeep Gladiator 2019 Jeep Grand Cherokee 2019 Jeep Renegade 2019 Jeep Wrangler 2019 Ram 1500 2019 Ram 2500 2019 Ram 3500+ 285 more
Associated Documents
- Download MC-10166537-0001.pdf↗

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