Honda Insight Complaints

519 consumer complaints on file.

#11454241February 26, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Both types of errors have occurred multiple times. Sometimes, the forward collision warning system triggers when no obstruction is present. More frequently, the adaptive cruise control decelerates even when no car is nearby or the car in front of me has not decelerated. In both cases, depressing the accelerator pedal overrides the automatic braking and avoid an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453970February 25, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Two instances of braking system activating at highway speeds. In one instance, it was broad daylight, there was some traffic but nothing in my lane for a good distance, highway speed (approximately 65 mph) short sharp braking maneuver that dropped the speed approximately 10mph. I assumed there was some reflected light off of a sign that messed with the sensors, but the second instance was at midnight, same highway, same speed, no one else on the road. In these instances, with light traffic, there was no danger to my safety but if this happens again under heavier traffic, it could conceivably cause someone to rear end the vehicle. I have not been able to reproduce the problem. There might’ve been a flash on the dashboard warning the system was activated, but I couldn’t say for sure. Vehicle is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445856January 2, 2022
SEATS, UNKNOWN OR OTHER
A passenger became locked and trapped in the rear seat compartment after the driver and key fob walked away from the vehicle. The childproof lock setting in either the locked or in the unlocked position does not eliminate the trap. The problem is not addressed in the driver manual. It is highly likely that a passenger will eventually be killed as a result of this design in the event they are trapped in either hot or cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445890January 2, 2022
AIR BAGS
I was driving on the freeway driving approx 70 mph when i was involved in a near head on collision from another car that had lost control and spun around into me. And the air bags did not deploy causing my head to hit the driver side pillar and i have shoulder and lower back pain and right knee pain
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11443269December 9, 2021
ENGINE
We were driving our Honda in a 70mph zone and the car's speed suddenly dropped to 15mph. We were not able to drive any faster than 15mph and could have been killed while driving on a highway where other cars were driving at 70mph, or we could have caused a pile up of cars with multiple accidents. We were very lucky that we were able to pull over to the side of the highway before another car hit us. We were not even able to drive to an exit, and had to sit on the side of a busy highway for nearly 3 hours as we waited for a tow truck. Multiple warning lights came on at the same time the speed of the car suddenly dropped. Warning lights for most systems on the car starting flashing at this point, but not in advance to warn us. We had the car towed to a local mechanic and he told us that a piston in the engine had failed completely and the engine would need to be rebuilt. We contacted Honda on the first business day after our engine failed, which was Monday, November 15. The engine in our car is currently under an extended warranty with Honda because of problems with the pistons and engine. It was not part of a recall, but definitely should have been! Instead, Honda called it a "customer preference". Honda admitted to us on the phone that this was part of the "customer preference" and that the Honda dealer should repair the engine as part of the extended warranty; however, it has been nearly a month since our initial call to Honda and they still have not authorized the work. We have called them approximately 15-20 times in the past month and they continue to evade our calls by telling us that "a manager will get back to us". We have been told this repair will cost approximately $10,000, and therefore, it's not an option for us to just pay for the repair ourselves. Honda is aware of this safety issue, they have not issued a recall for it and they clearly have no intention of honoring their warranty for this issue. As consumers, we don't know what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442487December 2, 2021
ELECTRICAL SYSTEM
Throughout short ownership of the vehicle, a "Charing System Problem" warning light has occurred when starting, and during operation, of the vehicle. The warning light occurs intermittently during start-ups and whilst driving. The warning light possibly indicates an error with the charging system of the vehicle that may potentially result in loss/reduction of power of the vehicle. This may result in an increase of a vehicle collision. The vehicle is currently under inspection by Honda of Oakland, and the service department states they cannot properly reproduce/identify/diagnose the issue at this time. See attachment for photo of first occurrence. Additional occurrences are documented via video and may be provided upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441308November 22, 2021
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact stated 2020 Honda Insight. The contact stated while driving approximately 4-5 MPH through a drive-thru, the cruise control set button was tapped and the speed increased to 25 mph without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 2,800. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436922October 15, 2021
AIR BAGS
The floor wire harness under the driver's seat was incorrectly routed and caused the harness to break when the seat was moved to close to the end of the back. This break then caused the a fuse to blow "freezing" the drivers seat and the Secondary Restrain System (SRS) to fail with a warning light. The car was inspected by Howdy Honda and confirmed that the cable (harness) was routed incorrectly. Nobody else has inspected the vehicle. This incident occurred in may of 2021. Here are the words from [XXX], the Honda Agent that inspected the car: Hello [XXX], The problem with your vehicle is that the section of harness going from the floor to your seat was wrapped around a portion of the lower seat frame. Because the harness was wrapped and did not have it normal length of travel the seat could not move it's full length of travel. The reason that the seat restraint lights are on is because of the added tension on these wires from being wrapped up. some of the wires broke resulting in the warning indicators illuminating. This is a safety issue for several reasons. One you cannot adjust your seat to comfortably fit a driver of different sizes. Secondly with the warning indicators on for the supplemental restraint system, in the event of a collision, the airbags, seat restraints, and other safety features will not activate. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425305July 18, 2021
POWER TRAIN
My car failed to chage gears that I had to get car towed to a Honda dealer. The technician stated that the reason for failure was unknown but just resetted the system. I'm afraid that this might happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424785July 14, 2021
AIR BAGS
The contact owns a 2021 Honda Insight. The contact stated while driving at 55 mph, a deer jumped in front of the vehicle causing the contact to hit the deer but none of the air bags deployed. The contact mentioned that the automatic brakes were engaged during the incident. No one was injured and a police report was filed. The contact stated no warning lights were illuminated. The vehicle was towed to a dealer and was awaiting an inspection. The manufacturer was not informed of the failure. The failure mileage was approximately 6,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11421471June 19, 2021
ENGINE
There were 2 recalls on my car and both have been serviced. But I keep having issues with a whole host of sensors including check engine light that lights up every week and the car is practically unusable. When the check engine and other lights/sensors trigger, the gas pedal is practically useless and cannot accelerate the car. This is a big problem when I'm on the road and might lead to catastrophic accident. I have taken my car several times to have it checked and I'm still having issues. Of late I keep hearing a whole lot of fan that are whirling and I could feel heat inside the car even when a/c is on. I have a feeling that this car has serious cooling issues and I'm feel unsafe driving this car. I would appreciate your help in this regard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420742June 13, 2021
AIR BAGS
I was involved in an accident on 6/9/2021, where I was rear ended which caused tremendous damage. No air bags deployed. I have a fractured nose, large bump on head, whiplash, very badly hurt left arm and also have problems with my right motor skills.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11412853April 19, 2021
ENGINE
TTHIS CAR HAS SAFETY PROBLEMS BURNS OIL LIKE CRAZY , MY DAUGHTER WAS DRIVING DOWN 81 WHEN THE DASH LIGHTS CAME ON THE CAR WAS SHAKING SO SHE PULLED OVER AND CALLED THE POLICE WHO IMPOUNDED THE CAR 300 TO GET IT OUT THEN WE HAD IT TOWED OVER 100MILES . HONDA DEALER SAYS THE SPARK PLUG FAILED AND WENT INTO THE ENGINE . GETTING PRICES ON A NEW ENGINE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399273March 5, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING ON THE INTERSTATE WHERE SPEED LIMIT IS 70 MILES PER HOUR, I LOOKED IN MY REAR VIEW MIRROR AND SAW SMOKE COMING OUT OF THE BACK OF MY CAR. I THEN SAW WARNINGS FLASHING FROM MY DASH BOARD SAYING: AC MALFUNCTION, LKAS MALFUNCTION,AND THEN ANOTHER WARNING FLASHED SAYING - LOW OIL FLUID, STOP CAR DO NOT DRIVE. I COASTED CAR TO THE SIDE OF THE INTERSTATE AND GOT OUT OF VEHICLE AND CALLED TOWING SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399106March 4, 2021
UNKNOWN OR OTHER
DOOR LOCK ACTUATOR MALFUNCTIONS. CONTINUES TO LOCK ITSELF WHEN DRIVING, CONTINUES TO LOCK ITSELF WHEN SITTING AND CAR IS NOT RUNNING. ONGOING FOR MANY MONTHS. HUNDREDS OF DOLLARS TO REPLACE, I'M OPTING TO DISCONNECT AND LIVE WITH MANUAL LOCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398985March 3, 2021
STEERING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
DAMAGE TO THE POWER STEERING LINKAGE CABLE AND OXYGEN SENSOR CAUSED ALL ADAS SYSTEMS TO BE OFFLINE INCLUDING POWER STEERING. IF THIS UNIT WERE TO BE DAMAGED JUST ENOUGH AND FAIL WHILE DRIVING THIS WILL LIKELY RESULT IN A CRASH/COLLISION AS THE CAR BECOMES COMPLETELY UNDRIVABLE. LUCKILY SO FAR, THIS HAS HAPPENED WHEN THE VEHICLE WAS PARKED AND DID NOT CAUSE ANY INJURY. I FEEL THE VEHICLE IS UNSAFE UNTIL THEY FIX THIS ISSUE. IT HAS HAPPENED 3 TIMES NOW AND NOTHING SEEMS TO BE BEING DONE ABOUT THIS ISSUE AS OF YET FROM HONDA. THIS WAS BROUGHT FORWARD TO HONDA'S ATTENTION WITH NO AFFIRMATION THAT THIS IS A PROBLEM. IT FIRST HAPPENED IN SEPTEMBER LAST YEAR AND HAS HAPPENED TWO ADDITIONAL TIMES SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398680March 2, 2021
BACK OVER PREVENTION, VISIBILITY/WIPER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2020 HONDA INSIGHT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V771000 (ELECTRICAL SYSTEM, BACK OVER PREVENTION, VISIBILITY/WIPER, VISIBILITY, EXTERIOR LIGHTING). THE CONTACT STATED WHILE APPROACHING THE VEHICLE ON 3/1/2021, SHE NOTICED SOMEONE SLEEPING INSIDE THE VEHICLE. THE CONTACT STATED WHILE CALLING THE POLICE DEPARTMENT, THE PERSON GOT AWAY. A POLICE REPORT WAS FILED. THE CONTACT STATED HER ANTI-THEFT ALERT FAILED. THE CONTACT ASSOCIATED THE FAILURE WITH THE RECALL CAMPAIGN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER VACAVILLE HONDA (751 ORANGE DR, VACAVILLE, CA 95687, (707) 449-5900) TO DIAGNOSED. THE RESULTS WERE STILL PENDING. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,126. Consumer was notified transmission needed to be replaced, vehicle is currently not a year old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396080February 13, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I BOUGHT MY NEW 2019 INSIGHT 4DR CVT TOURING JAN 2019. AFTER LESS THEN TWO YEARS OLD 5 WARNING LIGHTS CAME ON, ACC-ADAPTIVE CRUISE CONTROL, LKAS-LANE KEEPING ASSIST, COLLISION MITIGATION BRAKING SYSTEM, ROAD DEPARTURE MITIGATION AND AUTO HIGH BEAM. I TOOK IT TO MY LOCAL HONDA DEALER THEY FOUND THE CODE B2A60-49 - MULTIPURPOSE CAMERA UNIT INTERNAL ELECTRONIC MALFUNCTION. BECAUSE THE CAR HAD OVER 30,000 MILES (OUTSIDE THERE WARRANTY) THEY TOLD ME TO CALL HONDA AMERICA CUSTOMER SERVICE AND HAVE THEM APPROVE REPAIRS. MY CALL TO HONDA AMERICA WAS A CALL FROM HELL, RUDE AND NO HELP WHATEVER, I ASKED A DOZEN TIMES TO PLEASE TALK WITH A SUPERVISOR AND THE ANSWER WAS NO. I WAS THEN CUT OFF. ALL THE SAFETY FEATURES THE COME WITH THE CAR ARE NOT NOT WORKING AND HONDA WILL NOT FIX IT. FOR ME TO HAVE IT FIXED WILL BE OVER $1600 (SEE ATTACHMENT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395655February 10, 2021
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
WE PURCHASED THE VEHICLE ON 1/23/21. ON 2/4/21, I WAS DRIVING IN DOBSON, NC, WHEN THE POWER CONTROL UNIT (PCU) MALFUNCTIONED, LEADING TO LOSS OF POWER STEERING AND BRAKES. WHEN I STARTED THE CAR, THE WARNING LIGHTS CAME ON. I TURNED THE CAR OFF AND THEN RESTARTED IT WITHOUT WARNING LIGHTS. I THEN BACKED OUT OF THE DRIVE AND STARTED ON MY WAY. AS I WAS DESCENDING A HILL, THE TRANSMISSION SHUT OFF. I WAS ABLE TO COAST TO A STOP WITH SOME BRAKING. THE CAR WAS TOWED TO FLOW HONDA IN WINSTON-SALEM, NC, WHERE THEY REPLACED THE PCU. WE PICKED UP THE CAR ON 2/9/21. MY WIFE WAS ABLE TO DRIVE IT FROM WINSTON-SALEM TO DURHAM, NC WITHOUT INCIDENT. SHE THEN DROVE ON I-40 TOWARDS OUR HOME IN RALEIGH, NC. WHILE TRAVELING ON I-40 AT 65 MPH, THE PCU MALFUNCTIONED AGAIN, AND THE TRANSMISSION STOPPED WORKING. SHE WAS UNABLE TO ACCELERATE, AND THE POWER STEERING AND POWER BRAKING WOULD NOT FUNCTION. SHE WAS ABLE TO COAST OVER TO THE RIGHT LANE FROM TWO LANES OVER AND THEN COASTED TO THE EXIT TO SAFETY. WHEN THE TOW TRUCK CAME TO RETRIEVE THE VEHICLE, THE CAR STARTED BUT WOULD NOT GET OUT OF PARK (IT COULD SHIFT INTO NEUTRAL BUT WOULD REVERT TO PARK WHEN MY FOOT WAS TAKEN OFF THE BRAKE). THE CAR WAS TOWED TO CROWN HONDA OF DURHAM, WHERE WE PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394766February 5, 2021
FUEL/PROPULSION SYSTEM
FUEL PUMP REPLACED IN 10/2020 FOR RECALL 20V314000. IN 1/2021 I WAS PASSING A VEHICLE ON THE INTERSTATE WHEN THE CHECK ENGINE LIGHT STARTED FLASHING, THE VEHICLE STARTED BUCKING, AND I LOST ACCELERATION. AFTER SHUTTING OFF THE CAR FOR A FEW MINUTES I WAS ABLE TO CONTINUE DRIVING AT INTERSTATE SPEEDS. A LOCAL SHOP READ THE CODE AND REPORTED A MISFIRE ON CYLINDERS 3 AND 4. HONDA TECHNICIANS COULDN'T RECREATE THE ISSUE OR VIEW ANY CODE HISTORY, BUT DURING A TEST DRIVE FOUND THAT THE FUEL GAUGE HAD STOPPED FUNCTIONING. UPON INSPECTION OF THE PREVIOUSLY REPLACED FUEL PUMP IT WAS DISCOVERED THAT THE WIRES WERE CRUMBLING. THE FUEL PUMP INSTALLED DURING A RECALL CAUSED THE EXACT ISSUE IT WAS SUPPOSED TO AVOID. THE SERVICE ADVISOR QUOTED SOMEONE AT HONDA AS SAYING THEY'VE SEEN A FEW OF THESE ISSUES COME BACK AFTER THE INITIAL RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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