Honda Insight Complaints

519 consumer complaints on file.

#11523320May 22, 2023
STRUCTURE:BODY
The whole hood vibrates while driving or when is windy, very noticeable at times. It was replaced once, almost a year ago but now it needs to be replaced again. same problem eventually the latches will be damaged creating a very hazardous situation. This vehicle has not been on an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521733May 12, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact who is an attorney, called regarding the crash of a 2019 Honda Insight and another vehicle. The contact stated that while the Honda Insight driver was driving approximately 65 MPH with the Forward Collision Avoidance: Adaptive Cruise Control activated, the vehicle crashed into the rear of another vehicle. The contact stated that the Forward Collision Avoidance: Automatic Emergency Braking feature malfunctioned, and failed to prevent the crash. The contact stated that the air bags in the Honda Insight deployed. Unfortunately, the driver of the other vehicle died in the crash. The driver of the Honda Insight was arrested; however, there was no information regarding injuries being sustained. The contact stated that the driver was found to not be intoxicated and was not distracted while driving during the crash. The contact stated that the driver might have fallen asleep from exhaustion during the crash. The contact stated that both vehicles were towed away from the scene and the Honda Insight was deemed a total loss. A Police report was filed. The contact was unaware if medical attention was sought by the driver of the Honda Insight. The manufacturer was not contacted or notified of the failure. The failure mileage was approximately 32,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11521510May 11, 2023
ENGINE
The contact owns 2013 Honda Insight. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. Additionally, the vehicle was consuming an excessive amount of engine oil. The contact stated that the engine was consuming 3-4 quarts of oil per 1,000 miles driven. The check engine warning light was illuminated. The vehicle was taken to the dealer, who performed an oil change. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515983April 7, 2023
AIR BAGS
The contact is a police officer with the Florida Highway Patrol. The deceased owned a 2010 Honda Insight. The vehicle was at a stop sign attempting to traverse an intersection. The deceased struck the left front of another vehicle that was in the intersection with the front end of the vehicle. The air bag deployed, the other vehicle's air bag did not deploy. The deceased was transported by ambulance and pronounced dead at a trauma center. The air bag was identified as a Takata air bag, and following an autopsy, one metal fragment from the inflator was found lodged in the deceased's chest. The Florida Highway Patrol was on the scene and filed a report. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11515959April 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I previously reported this issue to NHTSA and was given the case number [XXX]. Here is my recent letter to Honda. RE: Case #[XXX] (I was informed that this case was closed) Although I did not agree that the adaptive cruise control issue was resolved, Honda closed the referenced case. I am writing to confirm that the issue is not resolved. I rarely drive the Insight but did so yesterday on a two lanes in each direction, limited access highway. Here are my experiences: On multiple occasions while driving at 60 mph in the right hand lane with ACC controlling the distance to the vehicle in front of me, the vehicle in front moved to the exit lane clearing the path in front of me. As the exiting vehicle slowed in the exit lane, the ACC applied the Insight's brakes, quickly reducing my speed to 30 mph in the driving lane. This sudden slow down exposed me to possible rear end collisions by following vehicles that were surprised by Insight's slowing in the driving lane. Once while driving at 70 mph in the passing lane with the ACC controlling the distance to the vehicle in front of me, the leading vehicle moved to the right lane, clearing the lane in front of me. When the Insight approached the vehicle that had moved to the driving lane and was then going at a slower speed, the Insight applied its brakes, quickly slowing the Insight to 40-50 mph. Again this sudden slowdown exposed me to a rear end collision by the vehicle behind me that was also going 70 mph. This is the same issue that I reported earlier. Despite the Honda dealer where I bought the vehicle servicing the ACC system under warranty, this unsafe issue still exists. It seems that the ACC is not "unlocking" from a leading vehicle when it moves to the right despite the path directly forward being clear. Please advise as to Honda's next step in resolving this safety issue. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514718March 31, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I have owned my Honda Insight for almost 10 years now. I bought it because it has great MPG. But this year has been horrible for it. It suddenly lost power while I was driving on the highway. Luckily I was able to move over to the side, and traffic was not too heavy at the time. Checkered Flag Honda in Virginia Beach, VA performed a TSB on it, and again two months ago, stating the exact same repair to be done each time. Now, it is displaying the very same symptoms I took it in for the first time, AGAIN. I will be uploading those reciepts as soon as I can find them tomorrow. After looking online, it is very obvious that I am not the only one with this same problem that could possibly endanger drivers. Honda has failed for over 10 years to find the manufacturer defect in the 2010-2014 Honda Insights, and have been issuing repeated TSBs, with only minor deviations stating the same repair to be performed (details below). I confirmed in CarComplaints.com and InsightCentral.net, that Honda is indeed screwing people over on this. A compiled TSB history and detailed list are available in a shared excel file from my Google Drive here: https://docs.google.com/spreadsheets/d/1lO7Z4vrtbtS9EzqW-PPwutNHTc4IPA2r/edit?usp=sharing&ouid=107278015992975669585&rtpof=true&sd=true My guess is this could end up being a class action Lawsuit, judging by the responses of some of these folks in the forums. If you have any possibility of helping us with this, please do. And God Bless. -[XXX], USN (ret.) INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510208March 5, 2023
WHEELS, POWER TRAIN, SUSPENSION
I believe the tire, wheel or suspension system failed while driving on the highway, causing me to hit my head on the driver's window and lose cosciousness. I skidded into a concrete barrier on the right side of the highway and was found unconscious at the scene. The damage to the passenger side body of the vehicle is minor and does not match the catastrophic failure of the wheel, leading me to believe the wheel failed and caused the crash, not that the crash resulted in the damage to the wheel. The vehicle is currently at a tow lot and available for inspection. Luckily, no other vehicles were involved, but I was injured and could have easily been killed, or injured and killed others as it is a busy highway, especially during rush hour when this occurred. Inspection by the insurance company is pending. The police did not investigate as a safety incident because they immediately said on site that almost all single vehicle accidents are drug/alcohol related and treated it like a DUI stop. I passed field sobriety tests and a breathalyzer on scene and blood work at the hospital showed no drugs or alcohol in my system. I am missing time and memories starting about 5 minutes before the crash and for about 30 minutes after as a result of my concussion, I do not remember much besides a feeling that my car was falling, then I remember being woken up by the cop asking if I was under the influence.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11509053February 25, 2023
FUEL/PROPULSION SYSTEM
Fuel pump failed issue causing gas gauge and battery not to register levels
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507871February 17, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY, VISIBILITY/WIPER
On 2/16/23 I was driving on the highway when I heard a loud pop/bang like an explosion or loud crash on the top of my car. There were barely any cars around, no trucks spewing debris, I wasn’t going under an overpass, and I didn’t see anything fly up from the road. I had a passenger in the car who was looking out the windows at the road and didn’t see anything either. I opened the covering for the moon roof to see if something was stuck to the roof and my moon roof had exploded for no reason. Shattered glass fell into my car. My safety and the safety of others was at risk because I was in shock by what happened and it startled me while I was driving. Also, my car is not drive-able until this is fixed and it is through no fault of my own (or anyone else’s beyond the manufacturer). I took the car to a collision center to have the damage assessed for my insurance company. It is isolated to the moon roof, nothing else was damaged. It will be looked at by the dealership on Monday 2/20/23. There were no warning lights or other symptoms of failure prior to the explosion. The moon roof wasn’t cracked or chipped, not compromised in any way. The car is brand new, I bought it new in June 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502908January 21, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Intermittently the car’s forward collision warning will flash and occasionally start applying the brake without any other vehicles or obstacles in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500790January 9, 2023
ENGINE
Oil consumption issues. I can't drive my car 10 feet without dying. I was stuck in traffic when my car died from the issues. Look up TSB 15-015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498567December 22, 2022
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA, LANE DEPARTURE: SENSING SYSTEM: CAMERA
I started the car on December 9th to find a bunch of errors. All the sudden I have lost my cruise control, collision prevention assist, light assist, and other features. I immediately took the car to the nearest Honda dealership near my home and got it checked out. The code showed that part #36163-TXM-A45, a camera used for these features, had failed. I was told by Jessie Loso, the repair representative, that the part will need to be replaced. The car had only 14,763 miles on it however because it was barely driven during COVID lockdowns. Now the original part was not damaged and it had failed on its own for no apparent reason. The only reason that we were given by Victory repair department is that the car was left out in the elements. This was not an appropriate excuse for this failure considering we live in an area where many people park on the street or use their garages for storage, due too lack of space in their homes. I was told by Victory Honda in San Bruno. CA to call Honda about the defect in the part and for reimbursement. The complaint was placed with Sady Case #13552610 on December 22nd with Honda itself. I was told that since there was no recall on the part itself, that I would not be reimbursed and that I would not get an extension on my warranty. I asked to speak to a manager or supervisor because I was not even being heard out by the representative. I was informed that a manager would get back to me eventually, but I would still not be reimbursed for a part that had failed for no apparent reasons or damage. I am writing this report today because this part is tied into many safety functions of the car. If the part has malfunctioned in this way, then who is to say that the car won’t break randomly due to the same part. I find this extremely concerning and was told by BAR in California to report it to the NHTSA just in case it is a consistent issue with Honda vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497733December 16, 2022
EXTERIOR LIGHTING, UNKNOWN OR OTHER, SERVICE BRAKES
driver side headlight failed. available for inspection upon request. can't drive without headlight on at nighttime or dark days. I haven't gone to dealer yet. not inspected by manufacturer yet. warning and message: headlight system problem. headlight performance may be reduced. see your dealer. First appeared on 12/12/22. and I was told by gateguard that my left headlight went out, complete off. there was no incident, I didn't even know that it was completely off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497478December 14, 2022
AIR BAGS
On September 16, 2022, I was in an accident where a driver hit me on the rear passenger side. I went a through a green light of an intersection on the Mopac N feeder Road and Duvall. Either both our lights were green or the other driver was dishonest and his was red. Every airbag deployed. Based on the impact, it would be highly unlikely to sustain a cracked sternum. The impact was to the right and slightly behind me. I have requested information from Honda America on the airbags and they refuse. They further insulted me by telling to go to a dealership. After this, Honda is the last car I would purchase or lease. Having worked at dealerships for many years, I am certain Honda knows, as well as I do, that the dealer cannot or will not give me compete information on the airbags. My car was maintained and in amazing condition. The last time I was at First Texas Honda for service, the advisor brought it around because they were very busy. He said he was stunned it had 125,000 miles on it. It drove like it was brand new. Please see photos and reports. If you need any further information, please let me know.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11496856December 10, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Driving down highway at highway speed and car shot 52 failure codes. Car lost power and crawled to side of road. Nearly got rear ended multiple times trying to remove vehicle from roadway. Engine permanent codes U0111 U012D U0110 U12A5 U1206 U1205 Anti lock brakes permanent codes U040168 CAN Gateway Permanent codes U0029-00 Electric power train traction motor control module permanent code U1204 U12A5 U1205 U0100 U012D U1206 U0111 Electric power steering permanent codes U0416-68 Electric servo brake - permanent codes U0029-00 U0401-68 Integrated driver support system - permanent codes U0418-92 C0023-F0 U0100-F1 U0122-F1 U0100-00 C0031-62 C0034-62 C003A-62 U0416-68 Tire Pressure monitoring permanent codes U040168 OBDII Codes U1204 U12A5 U1205 U0100 U012D U1206 U0111 OBDII Permanent codes U1206 U12A5 U1205 U0111 U012D U0110 Over 41 codes documented and Honda says there is nothing wrong with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493465November 14, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
Several times since purchasing this vehicle the blindspot warning has lighted when no vehicles are present. It has lighted while driving next to the k rail center barrier, driving in the middle lane of a 3 lane highway, also at night when no cars are around on a 2 lane road. It has also lighted while driving in the rain with no vehicles around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491121October 27, 2022
UNKNOWN OR OTHER
Honda has a feature called "Traffic Sign Recognition System". With its mounted cameras the car is able to capture traffic signs while driving and display them on the dashboard. THE PROBLEM: the system is not very good at reading traffic signs and posts incorrect speed limits at times. I tried to turn this feature off but Honda does not have an option for that. Displaying the incorrect speed limit is a huge liability for the owner of the car if they decide to lend it to a friend or rent it out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488064October 5, 2022
ENGINE
The contact owns a 2012 Honda Insight. The contact stated while driving 25 MPH, the vehicle jerked forward. The contact stated that the check engine, emissions, and ABS warning lights were illuminated. The contact was able to park near a gas station. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing an oil consumption test to completed. The dealer informed the contact that the pistons needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487010September 29, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
My car was parked safely on my driveway. I turn on the car and all the lights came on including power loss failure, collision mitigation, etc. I had to tow it to a dealer where they claimed it was rodent damage causing an electrical failure on Monday, 9/19/22. The car was towed on 9/20/22. I was then told I was unable to claim any warranty. The dealer charged me $640.00 for the repair. They claim the wire harness was chewed on which caused the system failure. I ended up having to pay out of pocket instead of using my $500 insurance to cover the damages. (Insurance said it would likely raise my rates next if I continuously put a claim). I thought--one time incident, bad luck. The dealership refused to take photos of the chewed wires, but I was able to fight to receive some parts indicating the damage (who knows if it was actually mine or some they kept off of some other Honda--see attached photo). Not even 24 hours after having my car repaired to normal, I turn on the car in the morning and the same issues came up. I towed it again! The dealership claimed the rodent chewed my car in the same spot, at the same area. Charged me an additional $224.00 to solder it back citing that they never seen this happen before. I find it convenient that no other vehicles on this street had issues with rodent damage. And the same area was bitten twice. Why would Honda create such an easily accessible route for rodents or a non-covered protected wire? As a consumer, I end up fronting the bill because neither the manufacturer nor the dealership, nor the insurance company (who would likely end up raising my rates) have to deal with a terrible design. Never had issues with other brands nor other older vehicles had this issue in the cul-de-sac. Dealership ended up having wrapping the harness, but this car is NEW & should have been protected and repaired by Honda to begin with. Online search revealed Honda used SOY BASED insulation which attracts rodents. Very unsatisfied with Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485527September 20, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Twice, this car has engaged emergency brakes with cars behind me and no cars in front of me. Several other times, the "Brake now" indicator has come on with no cars nearby.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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